REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

On the Ground: Baggage

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British Airways partners with AirPortr to bring the ‘bag drop’ to the passenger’s doorstep

British Airways’ Philip Osmond and Portr’s Paul Mewett explain how the new ‘AirPortr + Bag Check-In’ Service could redefine the bag drop experience.

Baggage // Oct 2016

Self-service developments redefining the passenger experience at Asia’s airports

FTE explores how the likes of Hong Kong Airlines, Changi Airport, Malaysia Airlines and Star Alliance are embracing self-service technologies.

Baggage, Check-in // Sep 2016

Alaska Airlines starts self-service bag drop pilot at LAX

Alaska Airlines has launched a self-service bag drop trial at Los Angeles International Airport, reducing the bag drop process to less than 30 seconds.

Baggage // Sep 2016

Copenhagen Airport announces plans to extend baggage reclaim facilities

Copenhagen Airport has announced that it is planning to extend two conveyors, to accommodate the increasing volume of checked baggage.

Baggage // Aug 2016

Automation, digital self-service and personal services on Lufthansa’s customer experience agenda

Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.

Baggage, Mobile & Wearables // Aug 2016

JetBlue explores e-tags and pioneering partnerships to help create a seamless travel experience

Baggage, Check-in // Jul 2016

‘Touchless bag drop’ system goes live at Dublin Airport

Baggage // Jul 2016

Star Alliance commits to major baggage and self-service investments to help create more seamless travel experience

Baggage // Jun 2016

Alitalia rolls out self-service bag drop at Rome Fiumicino Airport

Baggage, Check-in // Jun 2016

Robot bag drop being trialled at Geneva Airport’s T1

Thanks to “Leo”, bags are collected, checked in, transported and loaded onto the correct flight without ever having to enter the terminal building.

Baggage // May 2016

easyJet’s ‘airport of the future’ vision becomes reality with opening of world’s largest self-service bag drop area at Gatwick

FTE spoke to easyJet’s Sophie Dekkers and Gatwick Airport’s Guy Stephenson about the passenger experience implications of the new bag drop zone in North Terminal.

Baggage // May 2016

Delta invests $50m in RFID baggage tracking technology

Delta says the investment in Radio Frequency Identification (RFID) technology will deliver superior baggage tracking and increased transparency.

Baggage // May 2016

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Samsonite leverages Bluetooth beacons for new baggage tracking solution

Lufthansa to introduce touchless bag drop, mobile baggage reports and instant compensation as baggage-focused investment continues

Lufthansa’s Dr. Björn Becker tells FTE about the carrier’s plans to launch touchless bag drop and various other services to improve passengers’ baggage experience.

Baggage // Jan 2016

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On the Ground: Baggage

Subscribe to our newsletter

British Airways partners with AirPortr to bring the ‘bag drop’ to the passenger’s doorstep

Self-service developments redefining the passenger experience at Asia’s airports

Alaska Airlines starts self-service bag drop pilot at LAX

Copenhagen Airport announces plans to extend baggage reclaim facilities

Automation, digital self-service and personal services on Lufthansa’s customer experience agenda

JetBlue explores e-tags and pioneering partnerships to help create a seamless travel experience

‘Touchless bag drop’ system goes live at Dublin Airport

Star Alliance commits to major baggage and self-service investments to help create more seamless travel experience

Alitalia rolls out self-service bag drop at Rome Fiumicino Airport

Robot bag drop being trialled at Geneva Airport’s T1

easyJet’s ‘airport of the future’ vision becomes reality with opening of world’s largest self-service bag drop area at Gatwick

Delta invests $50m in RFID baggage tracking technology

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Ancillary

Future Travel Experience Global

Future Travel Experience APEX Asia EXPO

Samsonite leverages Bluetooth beacons for new baggage tracking solution

Hong Kong Airlines to introduce self-service bag drop at HKIA

Heathrow Airport extends baggage delivery service to Terminal 4

Lufthansa to start rollout of RIMOWA Electronic Tag and app-based baggage tracking

Air NZ keeping a close eye on electronic bag tag developments following biometric bag drop implementation

Lufthansa to introduce touchless bag drop, mobile baggage reports and instant compensation as baggage-focused investment continues

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