easyJet becomes Europe’s first low-cost airline to offer bag collection, delivery, and door-to-door services

easyJet is offering new luggage collection, delivery, and door-to-door services in collaboration with Airportr – a Partner of the FTE Baggage Innovation Working Group – initially from LGW and GVA.

easyJet has launched a new luggage collection, delivery and door-to-door service in partnership with baggage collection and delivery specialist, Airportr (a Partner of the FTE Baggage Innovation Working Group), providing passengers travelling from London Gatwick and Geneva the option to check in their luggage from home, skip bag drop on departure and breeze past baggage collection on arrival.

It follows research that showed 40% of easyJet customers would be interested in these services. The airline will initially offer three services for customers at London Gatwick and Geneva airports:

  • Departure: customers flying from London Gatwick or Geneva can now check-in their bags from a designated pick-up point such as home office or hotel, which will be collected by an accredited driver and then collected from the baggage belt on arrival at their destination.
  • Arrival: customers arriving into Geneva from any easyJet airport can book for a delivery of their bags to their final destination, like their home or hotel.
  • Door-to-door: customers flying from London Gatwick to Geneva can book a door-to-door service – a totally seamless luggage experience that means customers can check-in their bags from home and sees them delivered to their final destination.

“We are always looking at how we can innovate with the products and services we offer to ensure we are providing more of the choices our customers want, so we are excited to be introducing Airportr’s services initially from London Gatwick and Geneva, to help make travel even easier for our customers, whether they are flying for business or leisure,” said Sophie Dekkers, Chief Commercial Officer, easyJet.

Randel Darby, CEO, Airportr, commented: “Today’s announcement that we’re launching Airportr across two of easyJet’s top tier airports marks another significant step forward for off-airport baggage management. Travellers continue to prioritise speed and convenience and are increasingly turning to off-airport processes to achieve it. As an airline, easyJet is committed to getting their customers through the airport faster, whilst delivering the best experience when travelling with baggage. We’re delighted that Airportr can support easyJet on this mission, with bag-free travel now possible to, through and from airports.”



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