Redefining the end-to-end passenger experience | Independent news and events
The In-Town Check-In service will enable passengers to carry out all check-in procedures at the downtown facilities before heading to the airport.
A further 15 SITA Scan&Fly self bag drop units will be installed in KLIA2, following the successful implementation of 15 units earlier this year.
The self-service bag drop system, supplied by ICM, will ensure a much simpler and faster check-in and bag drop process in Hongqiao Airport’s renewed T1.
Passengers can use the Scan&Fly technology when flying domestically from Rio de Janeiro and will soon also be able to do so at São Paulo-Guarulhos airport.
Andrew Middleton, Director of Ancillary Revenue at easyJet, explains the motivations behind the new home check-in and baggage delivery service.
Sydney Airport’s T1 International has 12 new auto bag drop units and 36 check-in kiosks, as part of a wider project to reduce check-in queues and enhance the overall passenger experience.
Travellers at Sydney’s Overseas Passenger Terminal and White Bay Cruise Terminal will be the first to use Virgin Australia’s new check-in and baggage drop service.
The new terminal features a raft of technologies, including self-service bag drop, automated immigration and robot guides, and boasts a true sense of place.
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Passengers flying with Air France, KLM and easyJet can make use of the Materna-supplied common use self-service bag drop system.
PT Angkasa Pura II has revealed that self-service bag drop is now being trialled at Jakarta’s Soekarno-Hatta International Airport.
By mid-2019, the redeveloped domestic terminal will offer self-service bag drop, enhanced self-service kiosks, and a dedicated Premium Entry.
Cathay Pacific says the introduction of self-service technology at Gatwick Airport can reduce the check-in and bag drop process to less than 60 seconds.
FTE explores how airlines and airports across Asia are embracing new technologies and trends to help improve and simplify the passenger experience.
Technology is at the heart of the new T4, which will be the first terminal at Changi Airport to offer end-to-end Fast and Seamless Travel (FAST) for departing passengers.
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