REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Using the new BOS2GO online ordering platform, powered by Grab, passengers can place food or retail orders for pick up or delivery to a designated gate.
FTE highlights the trends and technologies that will play the most important role in driving the air transport industry recovery in 2021.
The new shopping platform allows members of Malaysia Airlines’ frequent flyer programme to earn miles for purchases from over 500 e-commerce brands.
Hudson Nonstop, which will be the first store to use the technology, will open in the first quarter of 2021 at Dallas Love Field Airport (DAL).
The new contactless ordering platform, called GoEatMDW.com, allows travellers to order and pick up their meal or have it delivered anywhere in the airport.
The airport has partnered with Grab and 3Sixty Duty Free to allow passengers to pre-order travel retail products for collection in store or delivery to gate.
Karen Chan, CEO, AirAsia.com, shares how AirAsia is transforming from a budget carrier to a digital lifestyle company, tapping into new business verticals.
Singapore Airlines’ all-new Kris+ app aims to bring payment, lifestyle and rewards services together in one platform for its customers.
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8-10 Sep 2021, Las Vegas
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
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Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
9-10 Nov 2021, Marina Bay Sands, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
The new mobile food ordering service, ‘LAX Order Now’, enables a contactless food ordering experience for passengers at Los Angeles International Airport.
Passengers can access the SKYdeals shopping platform for free, by using the onboard internet portal FlyNet on their mobile devices on flights within Europe.
The ready-made meals vending machine will be available to passengers, while in-terminal food & beverage outlets remain closed due to the COVID-19 pandemic.
FTE discusses the impact of COVID-19 on non-aeronautical revenue and how future-proof this model is with Jayne Wear, Head of Omnichannel, Auckland Airport.
Malaysia Airports has launched a new e-commerce platform, shopMYairports, which allows customers to purchase products online and have them delivered to their homes.
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
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