REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
JFK Terminal 5 is bringing more of New York to the airport with a new Shake Shack. The opening forms part of the $100 million T5 Refresh, which is transforming the terminal’s dining, retail and passenger experience.
Candice Cadreils, Director of the Commercial Business Unit at Aéroports de la Côte d’Azur, shares how NCE is combining personalisation, experiential retail and omnichannel innovation to redefine commercial CX.
In this interview, Arthur Reijnhart, Chief Commercial Officer, shares how Schiphol Group is putting passenger experience at the heart of its commercial strategy and rethinking the role of retail within the wider airport journey.
Heathrow is expanding the Terminal 5 luxury retail offer with new and refurbished stores from leading international and British brands, alongside exclusive products and personalised services to enhance CX.
Future Travel Experience met with Noida International Airport at the recent TFWA World Exhibition & Conference in Cannes. They discussed putting digital innovation at the heart of the airport’s commercial strategy as part of a seamless passenger journey.
JFK Terminal 4 has welcomed Hunt & Fish Club as part of its commercial transformation, bringing an authentic New York dining experience to travellers while further enhancing the airport’s food and beverage offering.
Warsaw Modlin Airport has expanded its passenger terminal with a new retail and food service area delivered by Lagardère Travel Retail Poland. The fast-track project enhances CX while supporting the airport’s rapid growth.
Auckland Airport has partnered with SSP to introduce five new food and beverage locations, combining bespoke concepts, digital self-order technology and local flavour to enhance the passenger experience.
San José Mineta International Airport has opened PLAZA DE SAN JOSE, an innovative retail destination combining premium technology, travel essentials and an automated smoothie concept to further enhance CX.
JFK Terminal 5 is undergoing a major refresh, with new dining, retail and communal spaces inspired by New York City set to enhance the passenger experience and create a stronger sense of place.
Nico Castagna, Head Digital & Experience, shares how Zurich Airport is using digital technology to orchestrate an entire ecosystem that reduces friction, creates new commercial opportunities and prepares the airport for an AI-driven future.
Salla Rinta-Kanto, Head of Products and Retailing Development, shares how Finnair is applying modern retailing principles throughout the passenger journey – from personalised ancillary offers to a new onboard ordering platform.
Berlin Brandenburg Airport has enhanced its passenger experience and commercial offering with the opening of Brammibal’s Donuts, bringing one of Berlin’s best-known vegan brands to T1’s post-security market place.
Travel Retail Vilnius has reopened a redesigned walk-through duty free store at Vilnius Airport, combining immersive retail experiences, local cultural influences and integrated passenger flows within the airport’s wider transformation.
The co-located APEX FTE EMEA and Ancillary & Retailing events took place in Dublin on 9 to 11 June 2026, with the theme of ‘Transformative Approaches & Business Models’. Take a look at our visual round-up of the key highlights.
Ahead of the launch of the exclusive Commercial Collaboration Playbook at APEX FTE Ancillary & Retailing, Munich Airport, MAI, Heathrow and AJet share their perspectives on creating new revenue opportunities through collaboration.
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