REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Belfast International Airport and SSP Group have opened Flax & Soda, a new 280‑cover dining concept showcasing local flavours and culture as part of the airport’s £100 million transformation programme.
In this interview, Lucy Thomas, Head of Retail at Auckland Airport, discusses the importance of blending curated retail, digital engagement, omnichannel experiences and local identity to enhance customer experiences.
In this interview, Hani Ezra Hussin, Senior General Manager of Commercial Services at Malaysia Airports, shares how the operator is blending digital innovation, curated retail, omnichannel engagement and more.
Düsseldorf Airport and Lagardère Travel Retail have unveiled new food and retail concepts across the terminal, introducing global brands, regional dining and new RELAY formats to enhance passenger experience.
Air Macau is advancing its Modern Airline Retailing strategy with Datalex’s Stellex Offer Shopping & Pricing Engine, unlocking new revenue opportunities, enhancing digital customer engagement.
The Port Authority of New York and New Jersey and JFKIAT have announced that JFK T4 Retail Partners LLC has been selected to reimagine the duty free and specialty retail concessions for passengers at T4.
Denver International Airport unveils a new Concourse A food court with Fat Sully’s Pizza, QDOBA, Chick-fil-A, and Shake Shack. The development adds over 250 jobs and enhances dining with local and national favourites.
Western Sydney International Airport appoints Lagardère AWPL as its official duty free and travel essentials partner. 11 stores will offer global brands and local products, providing convenience and a world-class retail experience.
Munich Airport is expanding its ‘Chinese Shopping Assistant’ service across all terminals, offering personalised support to Chinese travellers and enhancing retail engagement alongside a smoother passenger journey.
airBaltic is the first Starlink-connected airline to bring a global inflight shopping mall onboard. AirMall offers 20,000+ brands, personalised picks, loyalty rewards, and delivery – all through the Skynet WiFi portal.
Wizz Air, Immfly and gateretail have unveiled a unified digital cabin ecosystem, combining onboard retail, passenger connectivity, and operational data. The integration enhances service efficiency and personalisation.
Phoenix Sky Harbor International Airport is partnering with SSP America to introduce a new wave of locally inspired dining in Terminal 4, blending authentic Arizona flavours with innovative concepts to elevate CX.
Manchester Airport has opened Sporting Chance, a 470-seat sports bar in Terminal 3, adding capacity, 69 screens and airfield views as part of a wider transformation enabled by its £1.3 billion Terminal 2 investment programme.
Munich Airport is introducing five new dining concepts in Terminal 1 Pier, combining premium brands, international cuisine and modern service concepts to create an elevated food and beverage experience for travellers.
Vueling has selected gategroup as its new Retail-on-Board and catering partner, introducing a digital retail ecosystem designed to enhance inflight retail, strengthen culinary delivery and improve operational efficiency.
Zurich Airport has extended its longstanding duty free partnership with Avolta through 2035, enabling continued investment in commercial areas and positioning The Circle as a hub for testing new travel retail innovations.
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