The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
![[Video interview] Heathrow Airport Retail Director: “There is a real opportunity to collaborate now more than ever”](https://www.futuretravelexperience.com/wp-content/uploads/2022/07/LHR-Fraser-Brown-interview-768x403.jpg)
The key recommendations from the FTE APEX Business Model Transformation Think Tank were unveiled during this week’s Virtual Expo.
The new digital platform, developed by gategroup, will offer easyJet customers a convenient way to access inflight retail services from their own mobile devices.
Wizz Air has launched mobility platform WIZZ RIDE in partnership with CarTrawler, offering travellers a range of travel options through its mobile app.
Philadelphia International Airport is now offering contactless meal ordering and delivery service for passengers, in collaboration with Grab and AtYourGate.
The airport has partnered with Grab and 3Sixty Duty Free to allow passengers to pre-order travel retail products for collection in store or delivery to gate.
The ready-made meals vending machine will be available to passengers, while in-terminal food & beverage outlets remain closed due to the COVID-19 pandemic.
FTE discusses the impact of COVID-19 on non-aeronautical revenue and how future-proof this model is with Jayne Wear, Head of Omnichannel, Auckland Airport.
Malaysia Airports has launched a new e-commerce platform, shopMYairports, which allows customers to purchase products online and have them delivered to their homes.
9-10 Nov 2022, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Long Beach Convention Center, California
19-21 Sep 2022, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
Vistara Upgrades, launched in partnership with Plusgrade, enables passengers to upgrade their seats through an online portal.
The partnership between the two companies will provide travellers with access to a more extensive multi-product selection, greater convenience and benefits.
FTE looks at how the likes of Singapore Airlines, Malaysia Airlines and AirAsia are tapping into new digital revenue streams and partnerships.
The new partnership will see Trip.com Group and AirAsia.com collaborate on a range of end-to-end product offering across both digital platforms.
Etihad Guest has launched a new mobile app which allows UAE-based members to spend their miles at selected malls in Abu Dhabi and Al Ain.
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