Ahead of his participation in the FTE Ancillary & Retailing event, Carlos Ruiz, Director of Commercial Management, CVG, explains the airport’s focus on personalisation, collaboration and cutting-edge tech.
![CVG Airport embracing personalisation, collaboration and cutting-edge tech including AI, Machine Learning and autonomous robots to optimise and evolve commercial offerings](https://www.futuretravelexperience.com/wp-content/uploads/2024/03/CVG-Carlos-Ruiz-featured-image-768x403.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Ahead of his participation in the FTE Ancillary & Retailing event, Carlos Ruiz, Director of Commercial Management, CVG, explains the airport’s focus on personalisation, collaboration and cutting-edge tech.
The FTE Digital, Innovation & Startup Hub along with the FTE Baggage Innovation Working Group members convened on 28-29 February 2024 at Tampa International Airport for a fantastic collaborative event.
Port Authority of New York and New Jersey is enhancing the food and dining options at Newark Liberty International Airport’s new Terminal A with the addition of the Guy Fieri’s Flavortown Kitchen + Bar.
Alaska Airlines is serving its first-ever custom craft beer exclusively brewed for the carrier and offered complimentary in First and Premium Class, and for purchase in the Main Cabin and select lounges.
FTE is delighted to announce Dublin Airport as a Headline Partner of the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024.
Tampere-Pirkkala Airport has upgraded its food & beverage offer with new cafés and restaurants in the departure hall and gate area after security, as it “systematically develops the customer experience”.
Blue Islands has launched a new eSIM offering in partnership with eSIM Go for seamless mobile data when travelling. This is part of the airline’s “ongoing commitment to a customer-first approach”.
SAS has entered into a strategic partnership with travel technology platform Meili. This enables the airline’s car rental partners to offer an enhanced experience through Meili’s cloud-based technology.
Virgin Atlantic is implementing CellPoint Digital’s Payment Orchestration Platform. The aim is to “set new benchmarks for efficiency and customer satisfaction in the airline industry’s payment landscape”.
Dublin Airport has partnered with iCoupon to enhance the passenger journey through its innovative promotions product. This will foster “unprecedented collaboration between airlines, retailers and airport”.
FTE explores a selection of the top trends and technologies for 2024 and beyond, including robotics and automation, biometrics and digital identity, sustainability, Urban Air Mobility and more.
Perth Airport has opened the Otherside Brew Lounge in Terminal 2, in partnership with Otherside Brewing Co and Delaware North. It aims to offer “a unique pre-flight venue with a dynamic personality”.
In this video interview, Ursula Silling, CEO, Branchspace, shares her perspective on new ideas and opportunities to enhance e-commerce and retail in air transport, and the new partnership with Oman Air.
Jewel Changi Airport has unveiled a new retail cluster designed as a hub for discovering Singapore brands. Changi Airport Group is a Headline Partner of FTE APEX Asia Expo (Singapore, 19-20 November 2024).
Sydney Airport has opened Australia’s first domestic airport terminal department store concept in T2 and T3, in collaboration with Heinemann, “to create a world-class passenger experience for travellers”.
Travel technology platform Meili has announced a partnership with online travel agency Travelstart. They aim to redefine car rental distribution as part of a “commitment to innovation in travel”.
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