Fraport and Gebr. Heinemann have agreed to establish a joint venture that will run a total of 27 duty free and travel retail stores at Frankfurt Airport.

FTE readers can download an outstanding presentation from Steven Greenway, Deputy CEO, U-FLY Alliance, focused on “Passenger Experience 2025 Asia”.

British Airways has launched a chatbot for the Facebook Messenger platform, which offers travellers personalised recommendations and offers.

AirAsia Group CEO Tony Fernandes has revealed plans to turn AirAsia into a fully fledged “digital airline” to increase ancillary revenues.

Following the launch of Airbnb Trips, FTE highlights what airlines can learn from the platform to help boost digital ancillary revenues.

FTE explores how a new generation of in-flight entertainment and connectivity solutions are presenting airlines with ancillary revenue generation opportunities.