Redefining the end-to-end passenger experience | Independent news and events
FTE recently attended the TFWA Inflight Focus Workshop to gauge the extent to which the inflight retail sector is responding to technology-enabled change.
Spring Airlines has teamed up with GuestLogix to enable its flight attendants to accept onboard payment for ancillary items via handheld point-of-sale devices.
A new grocery shopping concept called “emmasbox” is currently being trialled in the baggage reclaim area at Munich Airport’s Terminal 2.
Passengers flying from Gatwick Airport’s South Terminal will be able to download a selection of movies to their smartphones and tablets ahead of departure.
The so-called “Digiboo Zones” allow passengers to browse and download movies and TV shows to their personal electronic devices ahead of departure.
Ranging from digital merchandising platforms to Near Field Communication-enabled payment solutions, FTE looks at the latest onboard retail solutions.
JetBlue Airways has started the roll out of Apple Pay, which allows passengers to pay for onboard products via their iPhone 6, iPhone 6 Plus or Apple Watch.
Brett Proud, President & CEO of GuestLogix, discusses onboard merchandising, NFC, personalisation, data protection and the commercial relevance of BYOD.
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
A mega-show to commemorate a mega-hub, and a new era of travel
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Cathay Pacific and Tourvest Inflight Retail Services offer their thoughts on how technology, personalisation and staff training can help boost in-flight sales.
Thai AirAsia X has partnered with a selection of companies to enable passengers to buy tickets for onward travel and tourist attractions while onboard.
JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.
FTE takes a look at the benefits of leveraging Big Data for airlines, and explores how the likes of Delta, Boxever and GuestLogix think it can improve the passenger experience.
Delta Air Lines cabin crew will be equipped with Nokia Lumia 1520 phablets, which will replace the smaller Lumia 820 devices currently used onboard.
GuestLogix has signed an agreement with Global Eagle Entertainment, which will allow passengers to book onward travel tickets and destination-based activities while onboard.
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