REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
SSP has launched a new concept called the World of Tiger Beer bar in Changi Airport, in collaboration with Asia Pacific Breweries Singapore (part of The HEINEKEN Company), offering travellers an immersive experience.
Air Europa is implementing Retailaer’s airline retailing and distribution platform for a seamless experience that integrates flights, ancillaries, and third-party services in the Offer and Order Management System.
In this video interview, Ursula Silling, CEO, discusses how Branchspace – digital reinvented helps airlines maximise ancillary revenue, implementation of the Triplake platform, the partnership with Oman Air, and more.
Schiphol Group has opened its largest shop in partnership with Lagardère Travel Retail: the flagship store of the new retail concept ‘Today Duty Free’. The aim is to set “a new retail standard” at Schiphol.
Nashville International Airport has unveiled its Concourse D extension, a key project in its $3 billion growth plan. Featuring new gates, dining options, and a scenic outdoor terrace, it enhances the traveller experience.
At the co-located APEX FTE EMEA and Ancillary & Retailing events (Dublin, 10-12 June 2025) Retail in Motion announced a new five-year contract with Ryanair for onboard retail product, distribution and technology.
At the co-located APEX FTE EMEA and Ancillary & Retailing events (Dublin, 10-12 June 2025) Virgin Australia and HTS (Hopper Technology Solutions) announced an expanded partnership with the new HTS Stays offering.
Future Travel Experience has announced the winners of the APEX FTE World Airline Ancillary and World Airport Retailing Awards 2025, as well as the airline and airport leaders from this year’s APEX FTE EMEA Transformation Power List.
Metropolitan Washington Airports Authority has announced that 11 new concessions will begin development at Dulles International and Reagan National airports in the coming year for a unique and enhanced CX.
Find out more about the innovative solutions that will be on display at FTE Dublin on 10-12 June 2025 from the industry’s most established global industry providers and our largest-ever showcase of startups.
Finnair, in partnership with Amadeus, has become the first airline to create a native order – a milestone in the shift to ‘Offers and Orders’ and paving the way for a simpler, more connected travel experience.
Heathrow has announced that iconic burger brand Five Guys is opening a new restaurant in Terminal 5 later this year. The restaurant will feature exclusive elements tailored to Heathrow for an enhanced CX.
Dallas Fort Worth International Airport has announced new shopping and dining concepts, including local Texas brands and some exciting firsts among U.S. airports. There are 20 new concessions in total.
Sofia Airport is partnering with SSP as part of its renovation plans to transform the passenger experience. Together, they have already opened two outlets in the Terminal 2 airside departures area.
Glasgow Airport – part of AGS Airports – is to receive a £3.7 million investment for new F&B and retail units to enhance the overall passenger experience and provide “modern, high-quality facilities”.
In this interview, Eric Pateman, Chief Experience Officer, Vancouver Airport Authority, discusses building a robust strategy that enhances the passenger journey while also driving non-aeronautical revenues.
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