Redefining the end-to-end passenger experience | Independent news and events
All Nippon Airways and Panasonic will be trialling the self-driving electric wheelchairs to increase mobility and accessibility at Tokyo Narita Airport.
FTE spoke to Heikki Koski, Chief Digital Officer at Finavia, to find out more about how the company is investing in the customer experience at Helsinki Airport.
FTE explores a selection of the top technologies and trends for 2019, including biometrics, blockchain, robotics, AI, voice technology, AR, VR and more.
Haneda Robotics Lab, Incheon Airport and Vistara are among those playing a leading role when it comes to the adoption of robots and AI.
The vehicle is controlled remotely by humans and can also drive autonomously, incorporating machine-learning to perform its tasks.
Kansai Airports will trial “KATE”, an intelligent check-in kiosk that can autonomously move to busy areas in the airport as needed.
The new terminal features a raft of technologies, including self-service bag drop, automated immigration and robot guides, and boasts a true sense of place.
Geneva Airport’s Gilles Brentini and Hamidul Huq talk chatbots, blockchain, robots, startups and improving the passenger experience.
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
03 - 04 June 2020
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
FTE highlights 10 technologies and trends, ranging from AI and robotics to biometrics and translation technology, that should be on the radar of every airline and airport.
The line-up of robots can perform a variety of tasks, ranging from helping to transport luggage to providing assistance with language translation.
Andy Bien, CIO, Airport Authority Hong Kong, discusses new and emerging technologies, customer experience and the need for more collaboration.
Michael Ibbitson, Dubai Airports’ EVP, Technology and Infrastructure, discusses beacons, robotics, biometrics and the airport of the future.
Hamad International Airport and SITA have signed an MoU to implement or trial a variety of technologies at the Doha hub airport.
FTE explores how airlines and airports across Asia are embracing new technologies and trends to help improve and simplify the passenger experience.
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