REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Brisbane Airport has become Australia’s first major airport to trial autonomous robot mowers, boosting airside efficiency while cutting emissions, diesel use and maintenance costs through smart automation.
Japan Airlines (JAL) Ground Service and GMO AI & Robotics are trialling humanoid robots for airport ground handling, combining AI and human-like adaptability to reduce workloads, and enhance operational efficiency.
Marina Lützenberger, Program Director, Corporate Strategy & Digitalization, discusses how Fraport has successfully scaled 50+ digitalisation projects in five years – from AI and robotics to workflow optimisation.
Ahead of his participation at APEX FTE EMEA and Ancillary & Retailing 2026, Emanuele Calà, SVP Transformation & Technology, discusses Aeroporti di Roma’s structured model that integrates AI across three key dimensions: operations, customer engagement, and safety.
San José Mineta International Airport introduces AI humanoid robot ‘José’ at Terminal B, offering real-time multilingual assistance and pioneering the use of physical AI to enhance passenger experience and operational efficiency.
In a series of interviews, we explore the innovations shaping the future of airport operations and customer experience, from smarter baggage handling to seamless biometric integration, robotics and autonomous vehicles, and much more.
On 16 March 2026, members of the FTE Digital, Innovation & Startup Hub and FTE Baggage Innovation Working Group gathered in London for a Heathrow-hosted FTE Communities Live Day, featuring inspiration-filled sessions, and much more.
With the end of 2025 fast approaching, here Future Travel Experience highlights some of our most popular original content from each of the last 12 months – from robotics and AI to inflight innovation, and much more.
Schiphol, KLM and NEURA Robotics have collaborated on ARC (Autonomous Robot for GPU Connection). This pioneering project aims to make aviation more efficient, sustainable, and future-proof.
In this video interview, Daan Boot, Strategy & Innovation Advisor, discusses how Royal Schiphol Group is leveraging technology, cross-industry collaboration and more to drive autonomous Smart Ramp innovation.
Schiphol, KLM and NEURA Robotics have collaborated on ARC (Autonomous Robot for GPU Connection). This pioneering project aims to make aviation more efficient, sustainable, and future-proof.
In this video interview, Daan Boot, Strategy & Innovation Advisor, discusses how Royal Schiphol Group is leveraging technology, cross-industry collaboration and more to drive autonomous Smart Ramp innovation.
Halifax International Airport Authority, in partnership with Halifax-based startup Maritime Robotics, has launched two custom-built passenger experience robots at Halifax Stanfield to support a seamless journey.
Journey Robotics has been selected for International Airlines Group’s IAGi Accelerator Program. A 12-week program will validate Journey Robotics’ autonomous baggage handling system.
Journey Robotics is Emerging Technology Showcase Sponsor of the FTE World Innovation Summit. In this interview, its CEO Reeg Allen discusses transforming baggage handling through robotics and automation.
In part 1 of our focus on robotics and automation, Schiphol Group, Boston Dynamics, Southwest Airlines and Fraport share insights into how these technologies can enhance operational efficiency and CX.
Lufthansa Innovation Hub and Munich Airport Terminal 2 are partnering on joint initiatives to drive innovation. As part of these efforts, two autonomous robots developed by Ottonomy are being deployed.
Barcelona Airport has collaborated with Areas to open SELF, which is said to be the world’s first robotic restaurant incorporating Artificial Intelligence in an airport, in order to “optimise operational processes and improve CX”.
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