Redefining the end-to-end passenger experience | Independent news and events
The survey sheds light on passenger demand for self-service, automation, biometric identification and baggage tracking, complemented by a human touch.
The new $229.4 million facility will improve the processing experience for passengers with reduced wait times and a more welcoming environment.
The Private Suite includes personalised check-in and baggage handling, private screening and an airfield transfer to the aircraft in a BMW 7-Series.
Hamad International Airport has increased security screening capacity and reduced queuing time in its transfer areas as part of its commitment to providing a seamless transfer experience.
The six new airline partners are Air Serbia, Condor Airlines, Porter Airlines, SAS Scandinavian Airlines, Thomas Cook Airlines (UK) and Thomas Cook Airlines (Scandinavia).
Los Angeles World Airports has partnered with the Transportation Security Administration to pilot two new security checkpoint technologies at Los Angeles International Airport.
Travellers at Sydney’s Overseas Passenger Terminal and White Bay Cruise Terminal will be the first to use Virgin Australia’s new check-in and baggage drop service.
S7 Airlines has equipped staff members with mobile check-in devices at Domodedovo and Tolmachevo airports.
13-14 November 2018, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
A mega-show to commemorate a mega-hub, and the resurgent Turkish aviation market
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Passengers will have dedicated security access, departure gates will be located nearby, and so-called “racetracks” will provide shorter boarding times.
During the Personal Security Pass pilot project, passengers on select flights can go online and reserve a specific time slot to go through security.
The two automated security screening lanes, funded by American Airlines, are now in operation in Terminal D at Miami International Airport.
Justin Erbacci, Los Angeles World Airports’ Chief Innovation & Technology Officer, discusses the tech-focused plans for Los Angeles International Airport.
US citizens and Canadian visitors can now use the MIA app to expedite the passport control process at Miami International Airport.
The priority zone will provide short waiting times and a shorter route to boarding pass control and security screening via direct access to the fast lanes.
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