REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.
FTE looks into the state of the UAM industry, some of the most recent developments, and the opportunities and challenges facing the aviation industry.
A brand-new COVID-19 testing laboratory has opened at Liverpool John Lennon Airport, the first of its kind at a UK airport.
As part of the programme, British Airways has announced a collaboration with BP to explore the use of sustainable aviation fuels (SAF).
The 10-year full-service agreement covers the entire portfolio of BLR’s services from customer experience to technology innovation.
Leaders from Japan Airlines (JAL), Uber, Virgin Hyperloop, ACI World and SimpliFlying discuss the health and safety innovations that are here to stay post-COVID-19.
easyJet will be using Bristol Airport as a test-bed to trial the latest technological solutions for decarbonising operations and reducing waste.
The partnership aims to establish new concepts and procedures to safely scale electrical vertical take-off and landing (eVTOL) aircraft.
As part of its Voyage Well initiative, Virgin Voyages has introduced a new online check-in system as well as free antigen testing at the terminal.
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LATAM has agreed to purchase a total of 70 A320neo aircraft as part of its plan to modernise and maximise fleet efficiency for the coming years.
Korean Air aims to develop the domestic UAM industry in partnership with Incheon International Airport Corporation and the Korea Aerospace Research Institute.
Singapore Airlines invites students across the globe to submit their ideas and participate in the AppChallenge 2021 – Tertiary Student Track.
Javed Malik, Group COO, AirAsia, shares some of the initiatives the carrier has introduced in line with its vision to become “more than just an airline”.
BOSFUEL, a consortium of airline operators at Boston Logan International Airport, has adopted real-time fuel management technology to increase operational efficiencies.
As part of the programme, the airport has already introduced an Amazon Alexa functionality, a new customer service tool, and a digital wayfinding solution.
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