REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.
Pittsburgh International Airport has launched a program called ‘We Got You’ that focuses on helping passengers navigate unexpected events. The passenger-first initiative includes AI-powered tools and more.
Schiphol and KLM – both Corporate Partners of the FTE Digital, Innovation & Startup Hub – are partnering in the pioneering FTE Smart Ramp program, accelerating automation and collaborative innovation.
San Diego International Airport has introduced a unique CX initiative. The airport’s Spring 2025 Performing Arts Resident, Poets Underground, is onsite in the terminals at a luggage-inspired stage.
Aeroporti di Roma is implementing cutting-edge technology from Be My Eyes to further enhance accessibility for blind and low-vision passengers, as it aims to provide an inclusive, seamless customer experience.
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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All Nippon Airways (ANA) – a Partner of the FTE Baggage Innovation Working Group – has become the latest member of the pioneering FTE Smart Ramp program, joining IAG, MIA and Schiphol as first-movers.
Lufthansa Group, Munich Airport and the Technical University of Munich are planning a new centre of cooperation and innovation. Hear more from Lufthansa at FTE Global, Los Angeles, 28-30 October 2024.
Abu Dhabi Airports and Etihad have joined the Hidden Disabilities Sunflower programme, as part of their commitment to supporting all passengers, particularly those with non-visible disabilities.
London Gatwick Airport has partnered with AccessAble to launch a series of free, bespoke Detailed Access Guides, helping passengers navigate more easily, safely and confidently through the airport.
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Dubai International (DXB) is bringing the thrill of the Olympics to travellers. The airport has launched its first-ever DXB Games in the T3 Family Zone, with the chance to earn bronze, silver and gold medals.
FTE together with our partner nlmtd is delighted to launch the new FTE Accelerating Collaboration & Engagement (ACE) platform to facilitate fast progress and dynamic change in key areas of the aviation industry.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has inaugurated the ‘Newton Room Rome’ at Fiumicino Airport. The experiential classroom is dedicated to STEM disciplines.
Vancouver International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – and Pacific Autism Family Network have unveiled key initiatives in support of the neurodiverse community.
Aéroports de Montréal and Air Transat have organised the 10th edition of the ‘Premium Kids’ event at YUL for children with autism to familiarise themselves and their families with the airport process.
iGA Istanbul Airport has unveiled the ‘Therapy Dog Project’ to provide a calming and enjoyable travel experience to passengers experiencing flight-related stress, as part of efforts to further enhance CX.
Miami International Airport (MIA) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched a new ‘I AM MIA’ campaign – an initiative designed to transform the customer experience.
As part of its commitment to reflecting the vibrancy of Toronto through unique art activations, Nieuport Aviation has unveiled the ‘Project T-Dot’ exhibit in the passenger terminal at Toronto City Airport.
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