iGA Istanbul Airport has unveiled the ‘Therapy Dog Project’ to provide a calming and enjoyable travel experience to passengers experiencing flight-related stress, as part of efforts to further enhance CX.
A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.
iGA Istanbul Airport has unveiled the ‘Therapy Dog Project’ to provide a calming and enjoyable travel experience to passengers experiencing flight-related stress, as part of efforts to further enhance CX.
Miami International Airport (MIA) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched a new ‘I AM MIA’ campaign – an initiative designed to transform the customer experience.
As part of its commitment to reflecting the vibrancy of Toronto through unique art activations, Nieuport Aviation has unveiled the ‘Project T-Dot’ exhibit in the passenger terminal at Toronto City Airport.
Gerald R. Ford International Airport Authority, together with partners including Southwest Airlines, has announced the fifth cohort of companies set to receive grant funding through the FLITE Program.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Proof of Concept (PoC) update, baggage tracking advancements, and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Fraport presentation, autonomous operations, and sustainability.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Bringing together aviation and robotics industry professionals for a three-day interdisciplinary series of conference sessions, workshops, robotics innovation tours, and networking opportunities with the primary goal of solving aviation business and operational challenges with robotics solutions.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: This high-level three-day event in the heart of Dublin, focused on customer-centric innovation, is dedicated to new thinking and concepts, and combines an exhibition, extensive social activities, conference sessions, interactive workshops, pitch sessions and awards with turbo-charged networking.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>Liverpool John Lennon Airport has opened a sensory space in its departure lounge. The aim is to help passengers with sensory or cognitive impairment acclimatise to the airport environment before they travel.
Seattle-Tacoma Airport (SEA) has announced the launch of SEA Access, the new name for its accessibility programme. This provides accessible facilities, customer service resources, and community engagement.
Vienna Airport and Austrian Airlines are implementing measures to make their services more accessible. Travellers who are blind or have low vision can be guided through the airport utilising the Aira App.
Twenty airports and airlines have been shortlisted for the FTE APAC Pioneer Awards 2023, and the winners will be announced at FTE APEX Asia Expo.
Heathrow has enlisted a former undercover police officer to train colleagues on how to spot the body language typical of anxious travellers and help them de-stress for a “seamless and enjoyable” experience.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has partnered with JustCo to launch a pay-per-minute co-working centre in T3, offering 24/7 on-demand access.
San Francisco International Airport has announced a new resource available to travellers and airport workers: virtual visits from Dignity Health-GoHealth Urgent Care. The service is available 365 days a year.
Los Angeles World Airports – host of FTE Global on 19-21 September 2023 – has announced the Summer and Fall 2023 season of the LAX Presents live music series “to enhance the passenger experience” at LAX.
FTE Founder & CEO Daniel Coleman shares an update on the unmissable schedule of activities coming up over the next four months to support the industry as it lays the foundations for a brighter future.
Munich Airport has opened the LabCampus innovation hub. The wholly-owned subsidiary of Munich Airport will bring together research institutions, high-tech industries, young companies and up-and-coming talents.
High-potential startups will be invited to pitch to airports and airlines at the FTE Digital, Innovation & Startup Hub Live event in Los Angeles on 18 September 2023, ahead of FTE Global 2023.
The TSA has approved airside-to-airside motorcoach operations for American Airlines passengers travelling on Landline-operated motorcoaches from Allentown/Bethlehem and Atlantic City to Philadelphia Airport.
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