REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.
Frankfurt Airport has presented the first vehicle for its new Sky Line people mover, which will link Terminal 1 with the new Terminal 3 when it opens. The first test trips are scheduled for 2023.
Singapore Changi Airport has launched its annual Changi Festive Village with carnival games and rides, glamping with views of Jewel’s iconic waterfall, and fun and educational camps.
An innovative automated visual communications system has been launched to engage and assist passengers in Orlando International Airport’s new Terminal C.
Kansai International Airport has inaugurated a new domestic area in Terminal 1 as the first stage of its remodelling works, enhancing the passenger experience with more functional commercial spaces.
The two companies have launched the first gate-to-gate airport transfer service powered by an all-electric fleet in the US, starting this month at Chicago O’Hare Airport.
FTE caught up with Connect Airlines’ CEO John Thomas to discuss the carrier’s ambition to be the first zero emission airline in the US by 2025.
When it joins in early 2023, Virgin Atlantic will become SkyTeam’s first and only UK member airline, enhancing the alliance’s transatlantic network.
Fast Future CEO Rohit Talwar speaks about the biggest opportunities and risks facing the industry, and offers insight into what lies ahead for airlines, airports and their partners.
23-25 May 2023, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
23-25 May 2023, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
American Airlines has announced an agreement with Boom Supersonic to purchase up to 20 Overture aircraft, with an option for an additional 40.
The newly merged airline will be the fifth-largest in the US in a potential challenge to the dominance of the “Big Four” carriers.
The new contact centre blends live and technology-enabled services for travellers to access support via phone, email, live chat, social media and WhatsApp.
Malaysia Airports has signed a Memorandum of Collaboration (MoC) with Universiti Teknologi Malaysia to drive improvements within airport operations, engineering, and technology.
Purchasing a non-fungible token (NFT) from Etihad’s new collection will give owners immediate Etihad Guest Silver tier membership for one year.
A total of 15 early-stage, high-potential startups will be invited to pitch to an audience of industry decision-makers at FTE Global 2022 (6-9 September, Las Vegas).
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