REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

On the Ground: Initiatives

A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.

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HIA adopts robotics and wearable tech for thermal screening

Hamad International Airport has implemented disinfectant robots and advanced thermal screening helmets in preparation for post-COVID-19 travel.

Initiatives, Mobile & Wearables, Robotics & AI // May 2020

ACI & IATA call for a consistent approach to aviation industry restart

ACI World and IATA have called on governments to ensure that any new measures introduced to combat COVID-19 are consistent and evidence-based.

Initiatives // May 2020

Delta to install airport lobby and gate safety shields

Delta Air Lines is introducing safety barriers made from plexiglass for airport check-in lobbies, departure gates and Delta Sky Club counters.

Initiatives, Lounges & Gates // May 2020

Qantas Group rolls out Fly Well programme as travel restrictions ease

Qantas Group has introduced a number of measures to reduce COVID-19 spread, including provision of face masks, contactless check-in and sequenced boarding.

Initiatives // May 2020

12 tech solutions for a post-COVID-19 airport experience

FTE takes a look at a variety of solutions that can help the industry overcome the challenges of COVID-19 – from contactless technologies to biometrics and offsite processing.

Initiatives // May 2020

Contactless technology, building confidence and collaboration key to future of airports post-COVID-19

Initiatives // May 2020

How digital health passports can help restart the air transport industry

Biometrics, Initiatives // May 2020

Abu Dhabi Airport reveals efforts to combat COVID-19

Initiatives // May 2020

AirAsia rolls out end-to-end contactless services

Check-in, Initiatives // May 2020

Finavia expands use of face masks at its airports to protect passengers and staff

Finavia requires airport employees who interact with customers to use mouth-nose protectors, as it starts to gradually ease travel restrictions.

Initiatives // May 2020

Avalon Airport to implement touchless self-service technology

Avalon Airport is set to become the first airport in Australia to implement self-service check-in and bag drop in partnership with Elenium Automation.

Check-in, Initiatives // May 2020

IATA: Eliminating the “middle seat” will raise costs, ending the era of affordable travel

IATA has stated that it backs the use of face masks onboard, but opposes social distancing measures that would leave “middle seats” empty.

Crew Empowerment, Initiatives // May 2020

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Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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Future Travel Experience Global

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Future Travel Experience Ancillary

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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FUTURE TRAVEL EXPERIENCE EMEA

Dublin, Ireland

9-10 June 2021

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Iberia to carry out COVID-19 antibody tests on all employees

FTE, APEX & Fast Future report: Digital transformation, automation and CX among investment priorities for airlines and airports amid COVID-19 disruption

The report, jointly developed and released by FTE, Fast Future and APEX, also highlights safety, trust building and innovation as key areas of industry focus.

Initiatives // May 2020

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On the Ground: Initiatives

Subscribe to our newsletter

HIA adopts robotics and wearable tech for thermal screening

ACI & IATA call for a consistent approach to aviation industry restart

Delta to install airport lobby and gate safety shields

Qantas Group rolls out Fly Well programme as travel restrictions ease

12 tech solutions for a post-COVID-19 airport experience

Contactless technology, building confidence and collaboration key to future of airports post-COVID-19

How digital health passports can help restart the air transport industry

Abu Dhabi Airport reveals efforts to combat COVID-19

AirAsia rolls out end-to-end contactless services

Finavia expands use of face masks at its airports to protect passengers and staff

Avalon Airport to implement touchless self-service technology

IATA: Eliminating the “middle seat” will raise costs, ending the era of affordable travel

Future Travel Experience APEX Asia EXPO

Future Travel Experience Global

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

Iberia to carry out COVID-19 antibody tests on all employees

Heathrow launches COVID-19 detection trials

Eurowings invites passengers to help shape the future of air travel

Air Canada launches new personal safety and hygiene programme to reassure travellers

HKIA applies advanced cleaning technology to combat COVID-19

FTE, APEX & Fast Future report: Digital transformation, automation and CX among investment priorities for airlines and airports amid COVID-19 disruption

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