REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.
London Gatwick Airport has partnered with AccessAble to launch a series of free, bespoke Detailed Access Guides, helping passengers navigate more easily, safely and confidently through the airport.
Dubai International (DXB) is bringing the thrill of the Olympics to travellers. The airport has launched its first-ever DXB Games in the T3 Family Zone, with the chance to earn bronze, silver and gold medals.
FTE together with our partner nlmtd is delighted to launch the new FTE Accelerating Collaboration & Engagement (ACE) platform to facilitate fast progress and dynamic change in key areas of the aviation industry.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has inaugurated the ‘Newton Room Rome’ at Fiumicino Airport. The experiential classroom is dedicated to STEM disciplines.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Vancouver International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – and Pacific Autism Family Network have unveiled key initiatives in support of the neurodiverse community.
Gerald R. Ford International Airport Authority, together with partners including Southwest Airlines, has announced the fifth cohort of companies set to receive grant funding through the FLITE Program.
Liverpool John Lennon Airport has opened a sensory space in its departure lounge. The aim is to help passengers with sensory or cognitive impairment acclimatise to the airport environment before they travel.
Passengers travelling from Katowice Airport to Schengen Area countries can use a new InPost Parcel Locker service, enabling them to send items prohibited in hand baggage for “a considerable convenience”.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
JFK Terminal One Group Association and Ink Innovation are trialling a disaster recovery system to manage operational disruptions, aiming to ensure both uninterrupted operations and passenger satisfaction.
Austin-Bergstrom Airport has launched a new online parking reservation system that provides advance-booking for all on-airport campus parking options for “convenient and comfortable experiences”.
Frequent flyers will be able to earn and use Qantas Points when booking live events and experiences, enjoy pre-sales and access ticket and travel packages in a partnership between Qantas and Ticketek.
Seattle-Tacoma Airport (SEA) has announced the launch of SEA Access, the new name for its accessibility programme. This provides accessible facilities, customer service resources, and community engagement.
Vienna Airport and Austrian Airlines are implementing measures to make their services more accessible. Travellers who are blind or have low vision can be guided through the airport utilising the Aira App.
Twenty airports and airlines have been shortlisted for the FTE APAC Pioneer Awards 2023, and the winners will be announced at FTE APEX Asia Expo.
Heathrow has enlisted a former undercover police officer to train colleagues on how to spot the body language typical of anxious travellers and help them de-stress for a “seamless and enjoyable” experience.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has partnered with JustCo to launch a pay-per-minute co-working centre in T3, offering 24/7 on-demand access.
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