FTE together with our partner nlmtd is delighted to launch the new FTE Accelerating Collaboration & Engagement (ACE) platform to facilitate fast progress and dynamic change in key areas of the aviation industry.
![FTE unveils how new Accelerating Collaboration & Engagement (ACE) platform will work to drive real innovation and dynamic change in key areas of the aviation industry and the motivation to introduce it](https://www.futuretravelexperience.com/wp-content/uploads/2024/07/FTE-ACE-featured-image.jpg)
A round-up of the latest passenger-focused initiatives from airlines and airports, ranging from IT projects to end-to-end travel industry collaborations, that are aimed at improving the passenger experience.
FTE together with our partner nlmtd is delighted to launch the new FTE Accelerating Collaboration & Engagement (ACE) platform to facilitate fast progress and dynamic change in key areas of the aviation industry.
Aeroporti di Roma – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has inaugurated the ‘Newton Room Rome’ at Fiumicino Airport. The experiential classroom is dedicated to STEM disciplines.
Vancouver International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – and Pacific Autism Family Network have unveiled key initiatives in support of the neurodiverse community.
Aéroports de Montréal and Air Transat have organised the 10th edition of the ‘Premium Kids’ event at YUL for children with autism to familiarise themselves and their families with the airport process.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>iGA Istanbul Airport has unveiled the ‘Therapy Dog Project’ to provide a calming and enjoyable travel experience to passengers experiencing flight-related stress, as part of efforts to further enhance CX.
Passengers travelling from Katowice Airport to Schengen Area countries can use a new InPost Parcel Locker service, enabling them to send items prohibited in hand baggage for “a considerable convenience”.
JFK Terminal One Group Association and Ink Innovation are trialling a disaster recovery system to manage operational disruptions, aiming to ensure both uninterrupted operations and passenger satisfaction.
Austin-Bergstrom Airport has launched a new online parking reservation system that provides advance-booking for all on-airport campus parking options for “convenient and comfortable experiences”.
Frequent flyers will be able to earn and use Qantas Points when booking live events and experiences, enjoy pre-sales and access ticket and travel packages in a partnership between Qantas and Ticketek.
Seattle-Tacoma Airport (SEA) has announced the launch of SEA Access, the new name for its accessibility programme. This provides accessible facilities, customer service resources, and community engagement.
Vienna Airport and Austrian Airlines are implementing measures to make their services more accessible. Travellers who are blind or have low vision can be guided through the airport utilising the Aira App.
Twenty airports and airlines have been shortlisted for the FTE APAC Pioneer Awards 2023, and the winners will be announced at FTE APEX Asia Expo.
Heathrow has enlisted a former undercover police officer to train colleagues on how to spot the body language typical of anxious travellers and help them de-stress for a “seamless and enjoyable” experience.
Changi Airport Group – a Headline Partner of FTE APEX Asia Expo (Singapore, 8-9 November 2023) – has partnered with JustCo to launch a pay-per-minute co-working centre in T3, offering 24/7 on-demand access.
San Francisco International Airport has announced a new resource available to travellers and airport workers: virtual visits from Dignity Health-GoHealth Urgent Care. The service is available 365 days a year.
Los Angeles World Airports – host of FTE Global on 19-21 September 2023 – has announced the Summer and Fall 2023 season of the LAX Presents live music series “to enhance the passenger experience” at LAX.
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