Redefining the end-to-end passenger experience | Independent news and events
The latest news on how airports, airlines and travel industry suppliers are making use of smartphones, personal electronic devices, smart glasses, smart watches, NFC and Bluetooth technology to improve and simplify the passenger experience.
If a flight from Schiphol is severely delayed, app users can activate a digital snack or meal voucher themselves. The app also supports the rebooking of flights.
The new apps allow passengers to find out the latest flight information, view boarding passes and check their MileagePlus account.
Aira agents can view a live feed of the airport from the passenger’s perspective, enabling them to provide real-time directions and other information.
Passengers can now pay for their tickets, seat selection, travel insurance and other ancillary purchases using Apple Pay and Android Pay.
Passengers flying on domestic services with Delta Air Lines can now be checked in automatically via the carrier’s iOS and Android apps.
The General Authority of Civil Aviation has upgraded its digital offer with the launch of a new app, featuring indoor maps to ease wayfinding.
Helsinki Airport and SITA Lab have used HoloLens to reproduce the airport operational control centre in a mixed reality environment.
Abhi Chacko, Head of IT Commercial & Innovation, explains how the installation of 2,000 battery-powered beacons will benefit airlines and passengers.
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The maps feature all of the airport’s facilities, including gates, check-in counters, retailers and other locations of interest across T1 and T2.
The DFW Airport Apple TV app provides real-time flight updates, airport parking information and a home-to-airport route planner.
KLM has introduced an emoji service for Messenger, which allows travellers to request directions to points of interest simply by sending an emoji.
When an IT issue is reported, the nearest SAN staff member will be alerted via their smartwatch so they can quickly respond to the issue.
The updated Delta app allows customers to access their boarding pass and airport maps even without an Internet connection.
Qantas has launched Qantas Concierge, a Facebook Messenger bot that has been developed to give customers personalised travel inspiration.
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