The augmented reality (AR) tool makes it easy to check if hand luggage will fit inside the overhead storage compartments on KLM’s aircraft.
Redefining the end-to-end passenger experience | Independent news and events
Redefining the end-to-end passenger experience | Independent news and events
The latest news on how airports, airlines and travel industry suppliers are making use of smartphones, personal electronic devices, smart glasses, smart watches, NFC and Bluetooth technology to improve and simplify the passenger experience.
The augmented reality (AR) tool makes it easy to check if hand luggage will fit inside the overhead storage compartments on KLM’s aircraft.
If a flight from Schiphol is severely delayed, app users can activate a digital snack or meal voucher themselves. The app also supports the rebooking of flights.
The new apps allow passengers to find out the latest flight information, view boarding passes and check their MileagePlus account.
Aira agents can view a live feed of the airport from the passenger’s perspective, enabling them to provide real-time directions and other information.
Passengers can now pay for their tickets, seat selection, travel insurance and other ancillary purchases using Apple Pay and Android Pay.
Dallas Fort Worth Airport is the first in the US to introduce mobile food ordering. Travellers can now order and pay using the official DFW mobile app.
The General Authority of Civil Aviation has upgraded its digital offer with the launch of a new app, featuring indoor maps to ease wayfinding.
Helsinki Airport and SITA Lab have used HoloLens to reproduce the airport operational control centre in a mixed reality environment.
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
A mega-show to commemorate a mega-hub, and a new era of travel
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Abhi Chacko, Head of IT Commercial & Innovation, explains how the installation of 2,000 battery-powered beacons will benefit airlines and passengers.
The maps feature all of the airport’s facilities, including gates, check-in counters, retailers and other locations of interest across T1 and T2.
The DFW Airport Apple TV app provides real-time flight updates, airport parking information and a home-to-airport route planner.
KLM has introduced an emoji service for Messenger, which allows travellers to request directions to points of interest simply by sending an emoji.
When an IT issue is reported, the nearest SAN staff member will be alerted via their smartwatch so they can quickly respond to the issue.
The updated Delta app allows customers to access their boarding pass and airport maps even without an Internet connection.
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