REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airports, airlines and travel industry suppliers are making use of smartphones, personal electronic devices, smart glasses, smart watches, NFC and Bluetooth technology to improve and simplify the passenger experience.
Passengers at John F. Kennedy International Airport’s Terminal 4 can now experience New York City’s landmarks from a safe distance using virtual reality.
Emirates and Etihad will be among the first airlines in the world to use IATA’s digital health passport, with trials set to take place in Q1 2021.
Fiji Link, a subsidiary of Fiji Airways, has introduced mobile boarding for customers checking in online for domestic flights from Nadi, Suva and Labasa.
The new app features allow guests to purchase upgrades or other extras, use Etihad Guest Miles as a form of payment or choose from 10 other payment options.
Instead of touching kiosk screens, passengers can complete the airport check-in and baggage drop process using their own mobile devices.
The app, designed for faster performance and improved usability, features new destination search, translation and bag measurement functions.
The ‘Gatwick Chatbot’ on Facebook Messenger provides passengers with easy access to information before and during their trip.
The device, called BONX Grip, combines proprietary technology with a smart application to simplify communication between flight attendants.
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The augmented reality function enables travellers to use their phones to check that the dimensions of their carry-on luggage are within the airline’s limits.
RYDES is the first reward programme in Europe to offer travellers points when using urban mobility services including air, rail and bus travel.
The app provides passengers with various features, such as real-time journey information, indoor navigation, access to Wi-Fi and more.
The augmented reality (AR) tool makes it easy to check if hand luggage will fit inside the overhead storage compartments on KLM’s aircraft.
If a flight from Schiphol is severely delayed, app users can activate a digital snack or meal voucher themselves. The app also supports the rebooking of flights.
The new apps allow passengers to find out the latest flight information, view boarding passes and check their MileagePlus account.
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