REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airports, airlines and travel industry suppliers are making use of smartphones, personal electronic devices, smart glasses, smart watches, NFC and Bluetooth technology to improve and simplify the passenger experience.
Apple has announced an upcoming update to its Wallet app that will enable customers to use their mobile device as a digital identification in select US airports.
The new gates at Tom Bradley International Terminal feature enhanced Wi-Fi, touchscreen kiosks, biometrics and advanced baggage handling and boarding systems.
Passengers at John F. Kennedy International Airport’s Terminal 4 can now experience New York City’s landmarks from a safe distance using virtual reality.
Emirates and Etihad will be among the first airlines in the world to use IATA’s digital health passport, with trials set to take place in Q1 2021.
Fiji Link, a subsidiary of Fiji Airways, has introduced mobile boarding for customers checking in online for domestic flights from Nadi, Suva and Labasa.
British Airways and Neutral Digital discuss how they have used virtual reality (VR) to showcase the airline’s new business class product.
SriLankan Airlines, in partnership with MAS Holdings, has introduced a smart accessory that is expected to help transiting passengers feel more rejuvenated.
The app, designed for faster performance and improved usability, features new destination search, translation and bag measurement functions.
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The ‘Gatwick Chatbot’ on Facebook Messenger provides passengers with easy access to information before and during their trip.
The device, called BONX Grip, combines proprietary technology with a smart application to simplify communication between flight attendants.
The augmented reality function enables travellers to use their phones to check that the dimensions of their carry-on luggage are within the airline’s limits.
RYDES is the first reward programme in Europe to offer travellers points when using urban mobility services including air, rail and bus travel.
The app provides passengers with various features, such as real-time journey information, indoor navigation, access to Wi-Fi and more.
The augmented reality (AR) tool makes it easy to check if hand luggage will fit inside the overhead storage compartments on KLM’s aircraft.
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