Redefining the end-to-end passenger experience | Independent news and events
The latest news on how airports, airlines and travel industry suppliers are making use of smartphones, personal electronic devices, smart glasses, smart watches, NFC and Bluetooth technology to improve and simplify the passenger experience.
The augmented reality function enables travellers to use their phones to check that the dimensions of their carry-on luggage are within the airline’s limits.
RYDES is the first reward programme in Europe to offer travellers points when using urban mobility services including air, rail and bus travel.
The app provides passengers with various features, such as real-time journey information, indoor navigation, access to Wi-Fi and more.
The augmented reality (AR) tool makes it easy to check if hand luggage will fit inside the overhead storage compartments on KLM’s aircraft.
If a flight from Schiphol is severely delayed, app users can activate a digital snack or meal voucher themselves. The app also supports the rebooking of flights.
Travellers flying from Heathrow Airport can now use the app to pre-order F&B, before collecting their order from a dedicated point within the terminal.
US citizens and Canadian visitors can now use the MIA app to expedite the passport control process at Miami International Airport.
Air New Zealand passengers can now use the airline’s mobile app to scan and save passport information, as well as receive an expiry reminder when it is time to renew the passport.
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Dallas Fort Worth Airport is the first in the US to introduce mobile food ordering. Travellers can now order and pay using the official DFW mobile app.
The General Authority of Civil Aviation has upgraded its digital offer with the launch of a new app, featuring indoor maps to ease wayfinding.
Helsinki Airport and SITA Lab have used HoloLens to reproduce the airport operational control centre in a mixed reality environment.
Abhi Chacko, Head of IT Commercial & Innovation, explains how the installation of 2,000 battery-powered beacons will benefit airlines and passengers.
The maps feature all of the airport’s facilities, including gates, check-in counters, retailers and other locations of interest across T1 and T2.
The DFW Airport Apple TV app provides real-time flight updates, airport parking information and a home-to-airport route planner.
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