REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

On the Ground: Mobile & Wearables

The latest news on how airports, airlines and travel industry suppliers are making use of smartphones, personal electronic devices, smart glasses, smart watches, NFC and Bluetooth technology to improve and simplify the passenger experience.

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How virtual reality technology brings British Airways’ new Club Suite to life

British Airways and Neutral Digital discuss how they have used virtual reality (VR) to showcase the airline’s new business class product.

Cabin Design & Interiors, Mobile & Wearables // Sep 2019

SriLankan Airlines introduces wearable technology for transiting passengers

SriLankan Airlines, in partnership with MAS Holdings, has introduced a smart accessory that is expected to help transiting passengers feel more rejuvenated.

Mobile & Wearables // Aug 2019

Singapore Airlines launches all-new mobile app

The app, designed for faster performance and improved usability, features new destination search, translation and bag measurement functions.

Mobile & Wearables // Aug 2019

Gatwick Airport launches Facebook Messenger chatbot

The ‘Gatwick Chatbot’ on Facebook Messenger provides passengers with easy access to information before and during their trip.

Mobile & Wearables // Jul 2019

All Nippon Airways adopts “hearable technology” to simplify communication between flight attendants

The device, called BONX Grip, combines proprietary technology with a smart application to simplify communication between flight attendants.

Mobile & Wearables // May 2019

Iberia adds AR baggage scanning function to mobile app

Mobile & Wearables // May 2019

Lufthansa Innovation Hub launches RYDES mobility reward app

Mobile & Wearables // Mar 2019

Istanbul Airport unveils new mobile app for a stress-free travel experience

Mobile & Wearables // Feb 2019

KLM’s augmented reality hand luggage checker added to Facebook’s Messenger

Mobile & Wearables // Oct 2018

KLM introduces digital meal vouchers as part of app upgrade

If a flight from Schiphol is severely delayed, app users can activate a digital snack or meal voucher themselves. The app also supports the rebooking of flights.

Mobile & Wearables // Jun 2018

United Airlines releases apps for Google Assistant and Fitbit Ionic

The new apps allow passengers to find out the latest flight information, view boarding passes and check their MileagePlus account.

Mobile & Wearables // Dec 2017

Memphis Airport uses Aira smart glasses to simplify airport experience for blind and low vision travellers

Aira agents can view a live feed of the airport from the passenger’s perspective, enabling them to provide real-time directions and other information.

Mobile & Wearables // Oct 2017

FUTURE TRAVEL EXPERIENCE EMEA

3 - 4 June 2020

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Future Travel Experience Ancillary

03 - 04 June 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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Future Travel Experience Global

1-2 September 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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Singapore Airlines app now accepts Apple Pay and Android Pay

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On the Ground: Mobile & Wearables

Subscribe to our newsletter

How virtual reality technology brings British Airways’ new Club Suite to life

SriLankan Airlines introduces wearable technology for transiting passengers

Singapore Airlines launches all-new mobile app

Gatwick Airport launches Facebook Messenger chatbot

All Nippon Airways adopts “hearable technology” to simplify communication between flight attendants

Iberia adds AR baggage scanning function to mobile app

Lufthansa Innovation Hub launches RYDES mobility reward app

Istanbul Airport unveils new mobile app for a stress-free travel experience

KLM’s augmented reality hand luggage checker added to Facebook’s Messenger

KLM introduces digital meal vouchers as part of app upgrade

United Airlines releases apps for Google Assistant and Fitbit Ionic

Memphis Airport uses Aira smart glasses to simplify airport experience for blind and low vision travellers

FUTURE TRAVEL EXPERIENCE EMEA

Future Travel Experience Ancillary

Future Travel Experience Global

Future Travel Experience APEX Asia EXPO

Singapore Airlines app now accepts Apple Pay and Android Pay

Delta launches auto check-in for iOS and Android app users

Heathrow partners with Grab to offer app-based F&B pre-order service

Miami International Airport integrates Mobile Passport Control into app

Air New Zealand adds smart passport scan feature to app

DFW first US airport to introduce food ordering through its mobile app

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