REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Amsterdam Schiphol Airport has launched a new website and app which will provide passengers with a more personalised travelling experience and improve the overall travel process.
British Airways has launched a chatbot for the Facebook Messenger platform, which offers travellers personalised recommendations and offers.
Turkish Airlines has updated its iOS and Android apps, with a number of new features added to help simplify the travel experience.
Qantas has launched a virtual reality app, which allows travellers to explore immersive destination content before booking their flights.
Content plans: Year in review, PoC summary, and plans for 2024.
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Find out more >>Content plans: Proof of Concept (PoC) update, Sustainability, Tagging and Tracking and new member presentation.
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Find out more >>Content plans: Progressive digital retailing strategies from around the world
Find out more >>Content plans: Proof of Concept (PoC) update, baggage tracking advancements, and new member presentation.
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Find out more >>Content plans: Fraport presentation, autonomous operations, and sustainability.
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Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of other new technologies in travel retail.
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Passengers now receive real-time baggage tracking updates via Delta Air Lines’ app, following the investment in RFID technology.
Athens International Airport has introduced a bespoke Facebook Messenger bot, which passengers can use to access flight and travel related information.
BIAL has unveiled a new app, which features a variety of services for passengers to use at Bengaluru International Airport.
Ryanair has updated its ‘Rate my Flight’ service to include a number of new languages and a five-star rating system.
11-13 June 2024, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
11-13 June 2024, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
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19-20 November 2024, Singapore
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San Jose International Airport’s Jonathan Vaden reveals how a trial of Google’s Tango technology has paved the way for the airport to leverage augmented reality technology in the terminal.
Milan Malpensa and Linate airports have launched a new app that uses beacon technology to give passengers personalised information about their flight.
Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.
Icelandair’s new Facebook Messenger Stopover Bot allows travellers to search for flights and stopovers using the Facebook Messenger app.
Virgin America has unveiled its new mobile application, which integrates with Spotify to give travellers destination-specific playlists.
London City Airport has launched a new Facebook Messenger service, enabling passengers to get information about their upcoming flight via the Messenger app.
Travellers can take a tour of Hamad International Airport using Google Street View to familiarise themselves with the 600,000sqm terminal before their trip.
Travellers booking flights via the easyJet iOS app can now pay for their bookings using Apple Pay, Apple’s secure one-touch payment function.
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