REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Amsterdam Schiphol Airport has launched a new website and app which will provide passengers with a more personalised travelling experience and improve the overall travel process.
British Airways has launched a chatbot for the Facebook Messenger platform, which offers travellers personalised recommendations and offers.
Turkish Airlines has updated its iOS and Android apps, with a number of new features added to help simplify the travel experience.
Qantas has launched a virtual reality app, which allows travellers to explore immersive destination content before booking their flights.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Passengers now receive real-time baggage tracking updates via Delta Air Lines’ app, following the investment in RFID technology.
Athens International Airport has introduced a bespoke Facebook Messenger bot, which passengers can use to access flight and travel related information.
BIAL has unveiled a new app, which features a variety of services for passengers to use at Bengaluru International Airport.
Ryanair has updated its ‘Rate my Flight’ service to include a number of new languages and a five-star rating system.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
San Jose International Airport’s Jonathan Vaden reveals how a trial of Google’s Tango technology has paved the way for the airport to leverage augmented reality technology in the terminal.
Milan Malpensa and Linate airports have launched a new app that uses beacon technology to give passengers personalised information about their flight.
Lufthansa Group’s Dr. Björn Becker reveals to FTE how a range of initiatives – from auto check-in to Bluetooth-based access control – will enhance the customer experience.
Icelandair’s new Facebook Messenger Stopover Bot allows travellers to search for flights and stopovers using the Facebook Messenger app.
Virgin America has unveiled its new mobile application, which integrates with Spotify to give travellers destination-specific playlists.
London City Airport has launched a new Facebook Messenger service, enabling passengers to get information about their upcoming flight via the Messenger app.
Travellers can take a tour of Hamad International Airport using Google Street View to familiarise themselves with the 600,000sqm terminal before their trip.
Travellers booking flights via the easyJet iOS app can now pay for their bookings using Apple Pay, Apple’s secure one-touch payment function.
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