Gatwick Airport’s Abhi Chacko tells FTE how the Airport Community app is helping to improve operational efficiency and customer experiences.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Gatwick Airport’s Abhi Chacko tells FTE how the Airport Community app is helping to improve operational efficiency and customer experiences.
Travellers flying from Heathrow’s Terminal 5 will be able to download movies, magazines and destination guides using the new media kiosks.
FTE speaks to Fred Warren, Creative Director, Connected Digital Services, Microsoft, about how airlines can use bots to improve the customer experience.
The Grab app continues to expand its footprint, with mobile-based food and beverage pre-ordering now available at three more US airports.
Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Passengers flying from Melbourne Airport can now sign up to receive proactive, flight-specific updates, including flight times and gate numbers, via Twitter.
Passengers will receive proactive notifications and offers via the airport’s app as they pass through the recently refurbished retail area.
The new British Airways app for iPad includes an IFE planner, interactive 3D globe, and a variety of features for Executive Club members.
Passengers can search for, request and book their Uber ride using the American Airlines app, which also provides directions to their Uber pick-up location.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
The MIA Airport Official 2.0 app is integrated with Miami International Airport’s beacon infrastructure and features “blue-dot”, step-by-step directions.
Passengers flying from Rajiv Gandhi International Airport can now download movies to their smartphone while waiting for their flight.
Installation of the beacons, NFC tags and QR codes will enable the airport to communicate messages and alerts, and provide download links throughout the terminal.
FTE explores why an increasing number of airports are partnering with the FLIO app, which already offers content for more than 200 airports.
The updated TAV Mobile app offers access to real-time retail offers and a language translation function for travellers flying from 11 of TAV’s airports.
The new app for iPad and updated apps for iOS and Android handsets include a raft of new features aimed at further empowering passengers.
While Apple Watch apps have become a common feature since the launch of the device in April 2015, Jet Airways is the first Indian airline to offer one.
Customer service staff in the carrier’s US hubs will be equipped with iPhone 6 Plus devices to enable them to serve passengers from anywhere in the terminal.
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