REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Japan Airlines is starting a trial of a new touchless technology at Tokyo Haneda Airport, which allows customers to check-in without touching the screen.
AirAsia has implemented several contactless procedures for passengers, including contactless payments and kiosks at the airport, and enhanced app features.
Kansai Airports will trial “KATE”, an intelligent check-in kiosk that can autonomously move to busy areas in the airport as needed.
Ferries del Caribe has become the first cruise operator to install automated border control kiosks onboard a cruise ship or ferry.
By mid-2019, the redeveloped domestic terminal will offer self-service bag drop, enhanced self-service kiosks, and a dedicated Premium Entry.
Manila International Airport Authority has taken the first steps towards transforming Ninoy Aquino International Airport into a leading IATA Fast Travel site.
The investment includes the introduction of the latest x-ray sortation operation for baggage screening and the installation of more self-service kiosks.
FTE explores how the likes of Hong Kong Airlines, Changi Airport, Malaysia Airlines and Star Alliance are embracing self-service technologies.
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Malaysia Airlines’ Economy Class passengers flying from Kuala Lumpur now have to print their own bag tags before proceeding to a bag drop counter.
JetBlue’s Joanna Geraghty discusses JetBlue’s trial of e-tags, and considers how the likes of Uber, Lyft and FedEx can help deliver a simplified travel experience.
Passengers flying with Ryanair, Flybe, CityJet and Aer Lingus can use the new self-service bag drop kiosks, with the latter offering “touchless bag drop”.
The Civil Aviation Authority of Singapore will be investing $15 million to push the introduction of self-service processes for passengers in Changi Airport.
Star Alliance has unveiled its new automated check-in concept at Tokyo Narita Airport, which is inspired by the customer experience at Heathrow T2.
Aéroport de Québec inc’s Marc-André Bédard explains why self-service check-in and bag drop are key to the creation of the flexible, future-proof terminal.
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