Paris Aéroport is significantly expanding self-service options at Paris-Charles de Gaulle and Paris-Orly airports for a quicker, smoother passenger experience.
More than 100 new Auto Bag Drop machines from ICM Airport Technics, an Amadeus company, will be installed at the airports over the coming months. These add to 360 such machines already in operation, meaning passengers can choose self-serve bag drop at more than half of the check-in service points across Paris’ airports. Self-service bag drop with the machines is said to take just 37 seconds on average.
“As an airport operator, our strategy is to develop smart airport solutions that ease the work of our airline customers and improve the terminal experience by making the passenger path smoother and faster,” said Edward Arkwright, Deputy CEO, Groupe ADP. “So we are happy to work with Amadeus to increase the number of passengers checking-in their own bags at Paris-Charles de Gaulle and Paris-Orly airports. While they will always have the choice between this automated service or a traditional experience at the airline’s check-in counter, we are seeing an increasing number of passengers choosing to check-in their own luggage. Our goal is to help them save time.”
Yannick Beunardeau, SVP Airport & Airline Operations, EMEA, Amadeus, commented: “Airports and airlines have experienced significant operational challenges as they adapt to rapidly rising passenger numbers. At the airport, automation offers a proven route to reduce queues by allowing passengers to take control of their own experience. That’s why Groupe ADP is placing self-service at the heart of its passenger service strategy.”