REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Ahead of FTE Global 2026, Southwest Airlines, nlmtd, Airbus and Synaptic Aviation explore the technologies, lessons learned and collaborative approaches that are shaping the next generation of aircraft turnaround operations.
American Airlines is expanding its digital travel ecosystem with new tools for booking, disruption recovery and airport processing, helping customers manage their journeys more easily while improving convenience.
Toronto Pearson has launched a $1.5 billion terminal revitalisation programme to modernise infrastructure, improve passenger processing and support future growth, delivering a faster, more seamless airport experience.
San José Mineta International Airport has opened PLAZA DE SAN JOSE, an innovative retail destination combining premium technology, travel essentials and an automated smoothie concept to further enhance CX.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Riyadh Air has launched RX Pay, a branded payment card programme that rewards everyday spending with Sfeer Points, extending the airline’s digital travel experience beyond the journey through Mastercard.
London Gatwick has partnered with Stanley Robotics to launch the UK’s first robotic airport parking service, combining automation and convenience to streamline the passenger journey while supporting efficient parking.
Edinburgh Airport, easyJet and Airportr have partnered to offer home baggage collection, enabling passengers to skip bag drop while supporting greater operational efficiency and a more seamless travel experience.
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