REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Southwest Airlines, Worlds, Dallas Fort Worth International Airport, and more explore how Physical AI could transform airline and airport operations, enhance CX and redefine the relationship between people, data and technology.
Southwest Airlines has launched a first-of-its-kind U.S. airline plugin in ChatGPT, enabling travellers to discover and shop for flights through AI. Developed with OpenAI and AWS, it enables AI-powered travel planning.
Sunshine Coast Airport has opened a new arrivals precinct and baggage claim featuring upgraded amenities and greater baggage handling capacity, enhancing CX and efficiency as its transformation progresses.
Seattle-Tacoma International Airport is expanding its duty free offering by 30,700 square feet through a Hudson-led joint venture, introducing new retail concepts, immersive experiences and much more.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Delta Air Lines is preparing to extend fast, free Delta Sync Wi-Fi across its trans-Pacific network, marking the final step towards global connectivity and allowing passengers to stay connected across six continents.
Air France is refreshing its onboard dining experience with new menus from Michelin-starred chefs and renowned pastry specialists across La Première, Business and Premium, featuring seasonal French ingredients.
Noida International Airport has partnered with The ePlane Company to develop the infrastructure and operational systems needed to support electric air taxis, enabling future airport transfers, urban commutes and more.
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