REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
oneworld’s Chris Gilliland, Director of Airport Experience, and Jaron Millner, Senior Director, Digital and Innovation, discuss breaking down technology silos, strengthening collaboration between airports and airlines, and more.
American Airlines is transforming its narrowbody fleet with seatback entertainment at every seat and significantly more premium seating, combining 4K screens, connectivity and refreshed interiors to enhance CX.
Seattle-Tacoma International Airport is advancing a $2.5 billion transformation of its S Concourse, adding space, amenities and more efficient operations while using a phased approach to minimise disruption.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
FTE explores a selection of the top trends and technologies for 2026 and beyond, including agentic AI, robotics and automation, biometrics and digital identity, personalisation, immersive technologies, sustainability, and more.
Luton Rising has cleared the legal pathway for London Luton Airport’s long-term expansion, combining increased capacity with a legally binding sustainability framework and new community investment commitments.
Discover Airlines and Spafax have launched an AI-powered storytelling platform that puts children at the heart of personalised travel stories, extending the family experience from home through the airport, cabin and more.
WestJet has completed the transformation of its remaining all-economy aircraft, creating a more consistent onboard experience with enhanced seating, connectivity, charging and amenities across its reconfigured narrowbody fleet.
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