REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
News and industry analysis on opportunities within the airport terminal for airlines and other air transport industry stakeholders to leverage digital retail opportunities to boost commercial revenues.
Vantage Airport Group has celebrated the opening of the brand-new single terminal at Kansas City International Airport, which is described as “a once-in-a-decade opportunity to transform the guest experience”.
Singapore Changi Airport’s Terminal 1 has a new, AI-powered immersive retail experience, which “harnesses the power of data and technology to deliver personalised customer-centric experiences”.
Sydney Airport and Heinemann Australia have unveiled a new Luxury Beauty, Fashion and Accessories store, which is said to “offer customers an iconic and unique experience” as the airport “continues to innovate”.
A new, fully automated shop – ‘Quick N’ Easy’ – has opened in Pier A at Brussels Airport, offering passengers “an innovative retail experience that is designed to function intuitively”.
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Content plans: Autonomous operations. Find out more >>
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
In an industry first, members of Qatar Airways Privilege Club are now able to collect and spend Avios at almost 200 outlets at Hamad International Airport with Qatar Duty Free.
Amsterdam Airport Schiphol’s Lounge 1, the airside area for passengers travelling to Schengen destinations, is to undergo a passenger-centred transformation from the end of 2022.
Dubai International Airport has introduced a new gaming lounge concept with the opening of Game Space. The aim is to enhance the traveller experience during dwell time at the airport.
Plaza Premium Group has opened a new lounge in London Heathrow Airport’s Terminal 4. The Blush Lounge is a new brand developed by Plaza Premium Group.
23-25 May 2023, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
23-25 May 2023, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Airport Dimensions has opened a second sleep ’n fly lounge at Hamad International Airport. It features a range of the latest innovations in sleep technology and a choice of sleep options for travellers.
Hamad International Airport has completed Phase A of its major expansion in time for the FIFA World Cup Qatar 2022 starting on 20 November.
Kansai International Airport has inaugurated a new domestic area in Terminal 1 as the first stage of its remodelling works, enhancing the passenger experience with more functional commercial spaces.
Three innovative concessions have opened at Dallas/Fort Worth International Airport with grab-and-go technology, enabling a frictionless shopping experience.
Raleigh-Durham International Airport has opened a virtual food hall in T2 – known as a ‘ghost kitchen’ – facilitating contactless ordering of food and beverages.
![[Video interview] Heathrow Airport Retail Director: “There is a real opportunity to collaborate now more than ever”](https://www.futuretravelexperience.com/wp-content/uploads/2022/07/LHR-Fraser-Brown-interview-768x403.jpg)
In this candid video interview, Heathrow Airport’s Retail & Property Director Fraser Brown discusses the airport’s evolving retail proposition and the need for the industry to take risks and collaborate.
FTE was onsite at the launch of Urban-Air Port’s Air-One – a world-first demonstration of a fully-operational hub for eVTOLs and autonomous cargo drones.
The winner of each award will be announced at a special presentation ceremony during the upcoming FTE Dublin mega-show on 7-9 June.
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