REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

Ancillary: Airport

News and industry analysis on opportunities within the airport terminal for airlines and other air transport industry stakeholders to leverage digital retail opportunities to boost commercial revenues.

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Dubai Duty Free adds concierge service as it re-opens shops at DXB

Dubai Duty Free has launched concierge and click & collect services, as it gradually re-opens shops in Concourse B at Dubai International Airport.

Airport // Jun 2020

Sea-Tac Airport sets new safety measures for airport dining and retail

Seattle-Tacoma International Airport is gearing up for a gradual reopening, by introducing new technologies for sanitisation and contactless ordering.

Airport // Jun 2020

LAWA pilots on-demand food service at LAX Terminal 2

Los Angeles World Airports has partnered with Fly with Breeze to pilot an on-demand food service programme, using the concept of a ‘ghost kitchen’.

Airport // Feb 2020

Dubai Airport and HMSHost unveil new food court experience

The 170sqm Food Village combines the best of design, brands and engagement to bring what is described as the “food court of the future” to Dubai Airport.

Airport // Feb 2020

Munich Airport introduces mobile cashless payment solution

Munich Airport has become the first location in Europe to offer this cashless payment process for customers, creating a convenient digital shopping experience.

Airport // Feb 2020

Moscow Domodedovo launches online duty free shop

Airport // Feb 2020

Dublin Airport unveils digital shopping wall at boarding gate

Airport // Dec 2019

Budapest Airport rolls out WeChat Pay for Chinese passengers

Airport // Oct 2019

Exclusive: Budapest/FTE BARTA trials indicate $1 billion benefit

Airport // Jun 2019

Budapest Airport and Heinemann Duty Free launch Chinese payment platform

Budapest Airport and Heinemann Duty Free have introduced payment with Alipay and China Union Pay for the airport’s growing number of Chinese visitors.

Airport // Jun 2019

Airport Lounge Development and Swissport launch new partnership with Heathrow Rewards

Heathrow Rewards members can now collect loyalty points when they purchase entry to Club Aspire lounges in Heathrow Terminals 3 and 5.

Airport // May 2019

Schiphol to offer unique travel and shopping experience with WeChat services for Chinese passengers

Amsterdam Airport Schiphol and WeChat are providing an integrated range of services such as travel information and the possibility of pre-booking products.

Airport // May 2019

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Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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7-9 Dec 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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Dublin, Ireland

9-10 June 2021

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The future of airport retail is defined by data, omnichannel and personalisation

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Ancillary: Airport

Subscribe to our newsletter

Dubai Duty Free adds concierge service as it re-opens shops at DXB

Sea-Tac Airport sets new safety measures for airport dining and retail

LAWA pilots on-demand food service at LAX Terminal 2

Dubai Airport and HMSHost unveil new food court experience

Munich Airport introduces mobile cashless payment solution

Moscow Domodedovo launches online duty free shop

Dublin Airport unveils digital shopping wall at boarding gate

Budapest Airport rolls out WeChat Pay for Chinese passengers

Exclusive: Budapest/FTE BARTA trials indicate $1 billion benefit

Budapest Airport and Heinemann Duty Free launch Chinese payment platform

Airport Lounge Development and Swissport launch new partnership with Heathrow Rewards

Schiphol to offer unique travel and shopping experience with WeChat services for Chinese passengers

Future Travel Experience APEX Asia EXPO

Future Travel Experience Global

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

The future of airport retail is defined by data, omnichannel and personalisation

LAX launches online digital marketplace with food pre-ordering service

New Groupe ADP Chief Retail Officer focusing on creating new experiences through personalisation and digital innovation

Toronto Pearson partners with Uber Eats for new in-terminal food delivery service

SkyBuys launches in Sydney Airport with Heinemann Australia

Nice Cote d’Azur Airport launches WeChat Pay for Chinese passengers

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