REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
News and industry analysis on opportunities within the airport terminal for airlines and other air transport industry stakeholders to leverage digital retail opportunities to boost commercial revenues.
Belfast International Airport and SSP Group have opened Flax & Soda, a new 280‑cover dining concept showcasing local flavours and culture as part of the airport’s £100 million transformation programme.
In this interview, Lucy Thomas, Head of Retail at Auckland Airport, discusses the importance of blending curated retail, digital engagement, omnichannel experiences and local identity to enhance customer experiences.
In this interview, Hani Ezra Hussin, Senior General Manager of Commercial Services at Malaysia Airports, shares how the operator is blending digital innovation, curated retail, omnichannel engagement and more.
Düsseldorf Airport and Lagardère Travel Retail have unveiled new food and retail concepts across the terminal, introducing global brands, regional dining and new RELAY formats to enhance passenger experience.
Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
American Airlines has celebrated the opening of its newly transformed Terminal 8 at JFK, featuring 60+ dining and retail options, The Boroughs Food Hall, expanded lounges, and upgraded facilities to enhance CX.
Western Sydney International Airport appoints Lagardère AWPL as its official duty free and travel essentials partner. 11 stores will offer global brands and local products, providing convenience and a world-class retail experience.
Munich Airport is expanding its ‘Chinese Shopping Assistant’ service across all terminals, offering personalised support to Chinese travellers and enhancing retail engagement alongside a smoother passenger journey.
Phoenix Sky Harbor International Airport is partnering with SSP America to introduce a new wave of locally inspired dining in Terminal 4, blending authentic Arizona flavours with innovative concepts to elevate CX.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Manchester Airport has opened Sporting Chance, a 470-seat sports bar in Terminal 3, adding capacity, 69 screens and airfield views as part of a wider transformation enabled by its £1.3 billion Terminal 2 investment programme.
Munich Airport is introducing five new dining concepts in Terminal 1 Pier, combining premium brands, international cuisine and modern service concepts to create an elevated food and beverage experience for travellers.
Zurich Airport has extended its longstanding duty free partnership with Avolta through 2035, enabling continued investment in commercial areas and positioning The Circle as a hub for testing new travel retail innovations.
Pittsburgh International Airport has unveiled five new dining concepts with SSP America, blending local brands and national favourites as part of a wider concession refresh to enhance CX and commercial performance.
Sunshine Coast Airport has unveiled its largest-ever commercial investment, partnering with LagardèreAWPL to transform retail and dining, nearly doubling space and elevating the passenger experience through to 2027.
Midway International Airport has welcomed Gameway, a new video gaming lounge offering premium gaming stations and immersive entertainment, as part of a wider concessions investment programme.
JFK T4 has welcomed two local F&B brands, bringing authentic New York flavours into the airport experience. The openings highlight a wider push to support diverse small businesses through innovative concession partnerships.
Vienna Airport has revealed its food and beverage partners for the new Terminal 3 Southern Expansion, set to open in 2027. The line-up features iconic local and international brands, offering a rich culinary experience.
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