Perth Airport is embarking on a multi-billion-dollar infrastructure development to deliver transformational new facilities over the next decade and ensure it is “optimising the customer experience”.
News and industry analysis on opportunities within the airport terminal for airlines and other air transport industry stakeholders to leverage digital retail opportunities to boost commercial revenues.
Perth Airport is embarking on a multi-billion-dollar infrastructure development to deliver transformational new facilities over the next decade and ensure it is “optimising the customer experience”.
Oslo Airport is enhancing CX with an upgraded food & beverage offer in a renewed partnership with SSP. These will include internationally recognised brands, as well as outlets tailor-made for Oslo Airport.
Munich Airport and Lufthansa have launched a new partnership with Miles & More. This unique cooperation offers travellers and visitors to Munich Airport “an even more attractive shopping experience”.
Budapest Airport took on a new retail strategy following the pandemic, aimed at enhancing retail revenue without significant expansion of retail spaces. This strategy has redefined the retail experience and CX.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Gerald Ong, Strategy and Commercial Development, shares how Hamad International Airport is innovating to deliver a seamless and personalised CX, including a focus on sense of place and experiential retail.
In this interview, Arthur Reijnhart, Executive Director Schiphol Commercial, shares Royal Schiphol Group’s bold new course for its future commercial strategies and plans for major terminal modernisation.
Manchester Airport (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) has opened a Gaming Point in Terminal 1, giving video game fans the chance to play their favourite titles, or try out a VR escape room.
Munich Airport is offering Chinese travellers personal shopping assistance free of charge in Terminal 2. Chinese-speaking shopping assistants aim to break down language barriers and enhance CX.
Changi Airports International and Wuxi Airport Group have established a new joint venture company to manage the non-aeronautical business of Wuxi Shuofang International Airport, with plans for an enriched CX.
The winners of each award will be announced during an official awards ceremony on 12 June at the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 11-13 June 2024).
Hartsfield-Jackson Atlanta International Airport has welcomed the opening of Tropical Smoothie Cafe, completing expansion of Concourse T which began last year. This project is led by Paradies Lagardère.
BER Airport (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) and SSP have opened new F&B concepts in T1, with an urban vibe and use of digital technology for quicker, more convenient service.
Aeroporti di Roma (ADR) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is further enhancing its digitalisation journey with the launch of a new ‘Shop&Fly’ service at Fiumicino Airport.
Plaza Premium Group has opened its newest dining venture – The Summerhouse at KLIA Terminal 1. The Summerhouse aims to offer travellers “a seamless blend of comfort, convenience and culinary excellence”.
Manchester Airport has opened a new bar and brasserie in its Terminal 2 departure lounge, which is described as “fresh and modern, but also relaxed and comfortable”, with a strong focus on regional produce.
In this article, we share key highlights from the recent meeting of the FTE World Airport Retailing Working Group, featuring insights from Vantage Airport Group, LHR, DOH, Avolta, and Kinetic Consultancy.
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