REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Kansai International Airport has inaugurated a new domestic area in Terminal 1 as the first stage of its remodelling works, enhancing the passenger experience with more functional commercial spaces.
Three innovative concessions have opened at Dallas/Fort Worth International Airport with grab-and-go technology, enabling a frictionless shopping experience.
Raleigh-Durham International Airport has opened a virtual food hall in T2 – known as a ‘ghost kitchen’ – facilitating contactless ordering of food and beverages.
![[Video interview] Heathrow Airport Retail Director: “There is a real opportunity to collaborate now more than ever”](https://www.futuretravelexperience.com/wp-content/uploads/2022/07/LHR-Fraser-Brown-interview-768x403.jpg)
In this candid video interview, Heathrow Airport’s Retail & Property Director Fraser Brown discusses the airport’s evolving retail proposition and the need for the industry to take risks and collaborate.
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Content plans: Autonomous operations. Find out more >>
FTE was onsite at the launch of Urban-Air Port’s Air-One – a world-first demonstration of a fully-operational hub for eVTOLs and autonomous cargo drones.
Avinor’s EVP Commercial Joachim Lupnaav Johnsen discusses the €830 million retail and F&B tender across Norway’s four biggest airports, and his vision for future proofing airport retail.
FTE highlights some of the most recent examples of experiential airport retail introduced to enrich the in-store airport retail experience.
London Stansted Airport and its retail partners are investing £12 million to improve the customer experience, with a range of new dining and retail outlets.
19-21 Sep 2023, California
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8-9 November 2023, Singapore
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FTE highlights some of the most recent innovations in the airport F&B and retail space – from 24/7 contactless shopping to immersive experiences.
The first self-service shop, called Gate 24/7, has opened at Schiphol Plaza with 10 vending machines, each containing a different range of products.
Avinor aims to attract a wide range of operators that will strengthen the airports’ unique sense of place, while creating inspiring and sustainable concepts.
Тhe new concept creates a contactless, 24/7 shopping destination with an array of globally recognised brands and local products.
Passengers and airport workers can pre-order food and pick it up when it’s ready using the Uber Eats app for iOS or Android.
Dubai Airports has introduced a new regional first mobile food, beverage and retail ordering service at Dubai International Airport (DXB).
Los Angeles International Airport (LAX) has launched a robotic ambassador for its LAXOrderNow.com online food and beverage ordering service.
The online retail platform will allow customers to order from an exclusive selection of premium products, with delivery currently only available in Ontario.
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