REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
News and industry analysis on opportunities within the airport terminal for airlines and other air transport industry stakeholders to leverage digital retail opportunities to boost commercial revenues.
Berlin Brandenburg Airport has enhanced its passenger experience and commercial offering with the opening of Brammibal’s Donuts, bringing one of Berlin’s best-known vegan brands to T1’s post-security market place.
Travel Retail Vilnius has reopened a redesigned walk-through duty free store at Vilnius Airport, combining immersive retail experiences, local cultural influences and integrated passenger flows within the airport’s wider transformation.
Nice Côte d’Azur Airport has completed a major retail transformation, introducing luxury brands, local artisan concepts and innovative shopping experiences inspired by the identity of the French Riviera.
Lagardère Travel Retail has opened a new gate-side Duty Free Express store at Lima’s Jorge Chávez International Airport, giving passengers a convenient last-minute shopping option before boarding.
Riga Airport has awarded new long-term commercial concessions across retail, food & beverage and lounge services, bringing leading international operators onboard to enhance passenger experience and support local brands.
In this interview, Lucy Thomas, Head of Retail at Auckland Airport, discusses the importance of blending curated retail, digital engagement, omnichannel experiences and local identity to enhance customer experiences.
In this interview, Hani Ezra Hussin, Senior General Manager of Commercial Services at Malaysia Airports, shares how the operator is blending digital innovation, curated retail, omnichannel engagement and more.
Düsseldorf Airport and Lagardère Travel Retail have unveiled new food and retail concepts across the terminal, introducing global brands, regional dining and new RELAY formats to enhance passenger experience.
American Airlines has celebrated the opening of its newly transformed Terminal 8 at JFK, featuring 60+ dining and retail options, The Boroughs Food Hall, expanded lounges, and upgraded facilities to enhance CX.
CVG Airport has welcomed the opening of VV The Italian Experience in Concourse B. The new restaurant offers travellers authentic Italian cuisine rooted in three generations of family heritage, from Puglia to Cincinnati.
Brisbane Airport is transforming its International Terminal with 13 new food & beverage outlets, expanded retail, and a new Dining Precinct, blending local flavours and global favourites for a more engaging CX.
The Port Authority of New York and New Jersey and JFKIAT have announced that JFK T4 Retail Partners LLC has been selected to reimagine the duty free and specialty retail concessions for passengers at T4.
Denver International Airport unveils a new Concourse A food court with Fat Sully’s Pizza, QDOBA, Chick-fil-A, and Shake Shack. The development adds over 250 jobs and enhances dining with local and national favourites.
Western Sydney International Airport appoints Lagardère AWPL as its official duty free and travel essentials partner. 11 stores will offer global brands and local products, providing convenience and a world-class retail experience.
Munich Airport is expanding its ‘Chinese Shopping Assistant’ service across all terminals, offering personalised support to Chinese travellers and enhancing retail engagement alongside a smoother passenger journey.
Phoenix Sky Harbor International Airport is partnering with SSP America to introduce a new wave of locally inspired dining in Terminal 4, blending authentic Arizona flavours with innovative concepts to elevate CX.
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