REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Content plans: Autonomous operations. Find out more >>
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
airBaltic has further enhanced passenger convenience by expanding its list of payment options offered to include Apple Pay. The aim is to make the booking process for travellers as seamless as possible.
Hamburg Airport is testing smart cabin baggage trolleys from Intelligent Track Systems, which feature an interactive display that assists passengers with wayfinding, retail offers, and flight information.
Liverpool John Lennon Airport and Sarasota Bradenton International Airport have successfully trialled the new AeroCloud Optic, which uses computer vision technology to intelligently, anonymously and accurately track passengers as they move through the airport.
Vancouver International Airport (YVR) and Unity have signed a Memorandum of Understanding to commercialise YVR’s Digital Twin for the global aviation industry. The aim is to help other airports advance their digital transformation.
Seamless travel to Aruba’s Queen Beatrix International Airport, using verifiable digital credential technology, is being implemented by SITA in collaboration with Indicio and Aruba Tourism Authority.
Air Canada is piloting digital identification on select flights departing from Vancouver Airport to Winnipeg, and at the Air Canada Café at Toronto Pearson Airport, offering passengers paperless, seamless boarding.
Air Malta is to deploy a Blueview digital passenger experience from Bluebox Aviation Systems on its new Airbus A320 neo aircraft. This will be configured to offer passengers an inflight entertainment experience.
Des Moines International Airport is to deploy AeroCloud Systems’ Intelligent Airport Management System and Gate Management System, augmented by Artificial Intelligence and Machine Learning, “to enhance operational efficiencies”.
23-25 May 2023, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
23-25 May 2023, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Tiina Tissari, Vice President, Customer Experience and Products, Finnair, shares the airline’s new retail approach, how its digital innovation is providing a seamless passenger experience, and its elevated long-haul concept.
Finavia has launched a new ‘MyFlight’ service, providing passengers with personalised information about their journey through Helsinki Airport. By subscribing to the service, travellers can streamline their journey from home to gate.
Lincoln Airport, Nebraska has awarded a contract to AeroCloud Systems to provide a cloud-based airport operations platform, which is expected to transform the airport experience for passengers.
Manish Raniga, CEO of Airline Investments, 777 Partners, shares startup low-cost airline Bonza’s digitally-native and customer-centric strategy, and the innovative tech it will utilise to help transform the passenger experience.
Capital A, parent company of AirAsia, has introduced a new chatbot, ‘Ask Bo’, with enhanced artificial intelligence and machine learning capabilities to make the “customer journey easier, simpler, and more informative.”
Biometric touchpoints are to be installed across Frankfurt Airport, in collaboration with SITA and NEC, enabling travellers to seamlessly pass through each stage of the airport journey simply by scanning their face.
Qatar Airways is the first airline in the Middle East to innovate the passenger journey by introducing electronic bag tags. The concept is being produced and executed by BAGTAG, allowing travellers to check-in baggage using their smartphones.
Lufthansa has launched its new app, which has been redeveloped and optimised together with customers. Described as a “digital travel companion”, the app is designed to support travellers at all stages of their journey.
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