REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The winners of the FTE APAC Airline and Airport Operators Pioneer Awards will be announced at a special presentation ceremony during APEX FTE EXPO, taking place in Singapore on 18 to 19 November 2026.
Leaders from Tampa International Airport, U.S. Travel Association, AAMVA and EY share insights on the progress, challenges and opportunities shaping the future of digital identity and seamless travel.
United Airlines is making disruption recovery more flexible with a new mobile app feature that automatically monitors earlier-flight availability and alerts customers when a seat opens, reducing the need for manual rebooking.
YUL Montréal-Trudeau International Airport has modernised its flight information infrastructure with Veovo, connecting trusted live operational data to dynamic passenger displays and creating a more responsive digital experience.
The 20th anniversary edition of Future Travel Experience Global took place in Dallas, Texas, on 8 to 10 September 2026, where it was co-located with IFSA Global EXPO. Take a look at our visual round-up of the key highlights.
At FTE Global 2026, Southwest Airlines EVP & CIO Lauren Woods outlined how data, AI and employee tools can reduce friction, improve reliability and give employees more time to deliver the airline’s signature hospitality.
What can a rose, two glasses of Pinot Noir and AI teach travel leaders about hospitality? Virgin Voyages’ Nicole Huang offered a powerful answer at FTE Global 2026: technology should make travel more human, not less.
International Airlines Group, Dallas Fort Worth International Airport, All Nippon Airways, Munich Airport, Turkish Airlines and Japan Airport Terminal Co., Ltd. were recognised in the FTE Global 2026 Pioneer Awards ceremony.
Nicole Huang, SVP Fleet Experience, Virgin Voyages, shares her perspectives on using AI to remove friction, creating more meaningful human connections, and what aviation can learn from the hospitality industry.
Find out more about the finalists pitching in the FTE Global Moonshot Competition, which will be at the epicentre of the 20th anniversary edition of FTE Global in Dallas, Texas, on 8 to 10 September 2026.
JFK Terminal 6 is deploying Sittig Technologies’ PAXGuide platform to automate passenger announcements across every gate, combining AI-powered text-to-speech and multilingual communication to enhance digital CX.
All Nippon Airways and avatarin are expanding remote passenger support across regional airports using ‘newme’ robots operated from Kansai International Airport, combining human expertise and digital technology.
Qatar Airways has partnered with Uber for Business to enhance the corporate travel experience, enabling Beyond Business members to redeem Qrewards for Uber ride vouchers and helping manage travel spending.
CVG, MUC, Publicis Sapient, ADR, MWAA and Cognizant share how they are putting agentic AI into practice, from predictive ground transportation and autonomous systems to intelligent passenger assistance and enterprise-wide orchestration.
Renowned as the “CES of Aviation”, the exhibition at FTE Global 2026 will be packed with the most innovative solutions, products and services to enhance end-to-end customer experiences and business performance.
When baggage scan uploads began failing at a US airport, strong cellular coverage wasn’t the problem. Network performance data revealed peak-time congestion and highlighted how switching providers and increasing bandwidth could improve aircraft turn times.
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