Toronto Pearson selects Veovo for passenger flow intelligence

Toronto Pearson has selected Veovo to deploy LiDAR-powered passenger flow management technology, delivering real-time and predictive insights to help optimise queues, improve operational efficiency and enhance CX.

Summary:

Toronto Pearson International Airport has selected Veovo to deliver a next-generation passenger flow management solution powered by LiDAR technology and advanced analytics.
Real-time and predictive passenger movement insights will help airport teams monitor queues, wait times and processing performance across security and border control areas.
The technology aims to improve passenger experience and operational efficiency while supporting Toronto Pearson’s long-term airport modernisation and data-driven growth strategy.

Toronto Pearson International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has selected Veovo to deliver a next-generation passenger flow management solution powered by advanced LiDAR technology and Veovo’s Passenger Predictability solution.

The project will give Toronto Pearson highly accurate, real-time visibility of passenger movement through key security and border control processing areas. By combining LiDAR sensors with advanced analytics, the airport will gain detailed insight into wait times, queue lengths, passenger throughput, processing performance, and service levels, helping operational teams make faster, more informed decisions and deliver a smoother passenger experience.

Unlike traditional queue monitoring, Veovo’s LiDAR sensors capture highly granular movement data, distinguishing between passengers, staff, children and objects, while protecting privacy. Veovo’s analytics then interpret this data to understand movement across the wider space, automatically adapting to shifting queue configurations and removing the need for ongoing manual adjustment, giving a more accurate operational picture throughout.

“As passenger volumes continue to grow, having a clear, real-time understanding of how people move through the airport is essential,” said Brian Tossan, Chief Technology Officer, Toronto Pearson. “Veovo’s sensor-agnostic passenger intelligence platform provides real-time and predictive insights that help us better understand and manage passenger flow. As we advance Pearson LIFT, our long-term plan to modernise and grow Canada’s largest airport, this technology represents a critical next layer in our technology stack, helping us build a smarter, more connected airport that enhances passenger experience, improves operational efficiency and supports future growth through a more integrated, data-driven airport ecosystem.”

James Williamson, Chief Executive Officer, Veovo, added: “Toronto Pearson is one of North America’s leading airports, and this partnership will give them a much deeper understanding of how passengers move through their terminals. The immediate benefits come through better visibility and faster decision-making on the ground. Longer term, this creates the foundation for broader end-to-end passenger journey intelligence across the airport.”

Veovo’s Passenger Predictability solution is deployed at more than 90 airports worldwide, combining real-time operational visibility with historical analysis, predictive insights and open integration capabilities so airports can bring passenger movement data together with other operational systems.