REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Ahead of his participation at FTE Global 2024, Christopher Neal, Director of PDX Next Operations, Port of Portland, shares how PDX Next is reimagining facilities with innovative tech and new approaches.
San Francisco International Airport has launched the $2.6 billion Terminal 3 West Modernization project, with the expansion expected to open in fall 2027 and “create an extraordinary airport experience”.
The Transportation Security Administration – an exhibitor at FTE Global, the “CES of Aviation” taking place in Los Angeles on 28-30 October 2024 – has installed new Credential Authentication Technology at ROA.
London Luton Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has completed the roll-out of next-generation security scanners for a “simple, friendly CX”.
Fraport has equipped nine additional security checkpoints at Frankfurt Airport with modern CT technology, as well as an innovative lane concept in Departures B-West of Terminal 1 for an enhanced CX.
Zurich Airport has begun trialling two digital security scanners, featuring AI algorithms, from Rohde & Schwarz – an exhibitor at FTE Global, the “CES of Aviation” taking place in Los Angeles on 28-30 October 2024.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Zurich Airport is partnering with Smiths Detection – an exhibitor at FTE Global (LA, 28-30 October 2024) – to trial CT security scanners, which enable travellers to leave liquids and electronics in hand baggage.
Austin-Bergstrom Airport (AUS) has started the next major, transformative ‘Journey With AUS’ expansion project – the West Infill and Transportation Security Administration Checkpoint 3 Expansion.
Qantas passengers will benefit from a major upgrade of security screening technology at Melbourne Airport, with works underway to deliver a smoother, enhanced experience for domestic travellers.
Dublin Airport – a Headline Partner of the co-located FTE EMEA and FTE Ancillary & Retailing events, Dublin, 11-13 June 2024 – is accelerating the rollout of new and improved security scanning technology.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Qantas passengers will benefit from a major upgrade of security screening technology at Melbourne Airport, with works underway to deliver a smoother, enhanced experience for domestic travellers.
Dublin Airport – a Headline Partner of the co-located FTE EMEA and FTE Ancillary & Retailing events, Dublin, 11-13 June 2024 – is accelerating the rollout of new and improved security scanning technology.
New CAT-2 technology that confirms the validity of a traveller’s identification, along with their flight information, in real-time is now in use at the TSA security checkpoints at JFK International Airport.
A new, more convenient international passenger security checkpoint is open at Boston Logan International Airport. It enhances the security experience for travellers going through the TSA screening process.
Hamad Airport is further elevating the travel experience with new dedicated screening lanes for families with younger children transferring through the airport, as part of a commitment to seamless CX.
New technology that confirms the validity of a traveller’s identification and their flight information in real time is now in use at the TSA security checkpoints at Virginia’s Norfolk International Airport.
ORD is to receive an additional $40 million in Airport Terminal Program grant funds. The grant will be used to upgrade customer amenities, improve security screening and expand accessibility at Terminal 3.
KUN has installed three CT-based scanners, making the security process faster and more convenient for travellers as they no longer need to remove any electronic devices or liquids from hand luggage.
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