REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Royal Brunei Airlines has announced it will purchase four Boeing 787s to renew its widebody fleet. Selection of the 787-9 supports the airline’s sustainability goals and focus on passenger comfort and innovation.
Kansas City International Airport’s Justin Meyer shares how the new KCI airport terminal will set new standards for inclusivity and accessibility.
British Airways has unveiled its new ’Forty Winks’ nap lounge, featuring power nap sleep pods, currently available at its First Lounge at London Heathrow.
FTE looks at some recent initiatives from Delta, United, Iberia, JetBlue and Etihad Airways to keep passengers and crew safe inflight.
FTE spoke to Vantage Group’s George Casey, following the opening of LaGuardia’s new Terminal B – a new milestone in the airport’s $8bn transformation.
The Post-COVID-19 Passenger Experience Think Tank outlines immediate and long-term strategies powered by technology and innovation for airlines, airports and their partners.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
In our recent webinar, JAL, Boeing, APEX and ACA discussed new approaches to aircraft cabin interiors, catering, IFEC and passenger wellbeing post-COVID-19.
easyJet CEO Johan Lundgren says easyJet will leave middle seats empty once the current lockdown is lifted and commercial flights resume.
Delta Air Lines has reduced the total number of passengers per flight and blocked middle seats until at least the end of June.
Vistara has introduced new customised lighting, designed by jetlite, to enhance passenger wellbeing and reduce jetlag on its new Boeing 787-9 Dreamliner.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Delta Air Lines has reduced the total number of passengers per flight and blocked middle seats until at least the end of June.
Vistara has introduced new customised lighting, designed by jetlite, to enhance passenger wellbeing and reduce jetlag on its new Boeing 787-9 Dreamliner.
A total of 24 finalists across eight categories have been selected for the 2020 Crystal Cabin Awards, for which Future Travel Experience is a Media Partner.
The shortlist for the Crystal Cabin Awards 2020, for which Future Travel Experience is a Media Partner, has been unveiled with a record number of entries.
The longest commercial flight from New York to Sydney was operated to run a series of experiments to assess health and wellbeing on board.
Taiwan startup carrier STARLUX Airlines, set to launch operations in early 2020, has unveiled new cabin designs for its upcoming Airbus A321neos.
As planning for ‘Project Sunrise’ gathers pace, Qantas has announced three ultra-long-haul research flights to study passenger and crew wellbeing.
FTE met with Juha Järvinen, EVP Commercial, Virgin Atlantic to discuss future plans, including the introduction of a game-changing Upper Class cabin.
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