Announcing new dates for APEX FTE EMEA and APEX FTE Ancillary & Retailing 2025!

APEX FTE EMEA 2025 Logo

APEX FTE EMEA

10-12 June 2025 The Dublin RDS

11-13 June 2024, THE DUBLIN RDS
The world’s definitive revenue focused air transport show

Headline Partner
Headline Partner
Headline Partner
Headline Partner
Headline Partner
Supported by
Supported by
750+ Visitors
100+ SPEAKERS
50+ EXHIBITORS
FTE Innovate Awards
Multiple topics
social events

Airlines & airports registered so far
View full list >>

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FTE Ancillary & Retailing

Optimising commercial performance has never been more important, and the FTE Ancillary & Retailing event brings together under one roof executives representing every type of industry stakeholder globally.

FTE Ancillary & Retailing is a very sizeable gathering, but more boutique in scale than many other industry events. We focus on creating a high-quality senior-level gathering in a more intimate environment, which enables attendees to connect and network one-to-one, share ideas and learnings with one another, and engage on a more personal level. This year’s event theme of ‘Customer-Centric Innovation’ is perfectly tailored to help you plan for the future by immersing yourself in meaningful discussions with industry peers on the most pertinent topics right now.

We are supported by an Advisory Board of industry commercial leaders and in 2024 are, once again, working with long-time friend to FTE Eric Leopold as our Content Director, to bring his unique perspective on the evolution of airline retailing. We are also delighted that the new FTE World Airport Retailing Working Group provides a complimentary platform for the most progressive minds across the sector to share future ideas, visions and learnings on how to deliver positive change in the airport commercial space in the years ahead. This group will meet virtually and in-person around FTE events both in Dublin and Los Angeles. As part of FTE’s commitment to the widest possible engagement, access to the Working Group is free to all relevant industry stakeholders and membership is growing rapidly, with over 400 executives as active members representing almost 100 airports, 100+ partners and 17 airlines.

Conferences Agendas Launched

FTE Ancillary & Retailing 2024 Confirmed Speakers Include:


Neal McMahon

Neal McMahon

Chief Operations Officer

Ryanair

Sean Donohue

Sean Donohue

CEO

Dallas-Fort Worth International Airport

Tero Taskila

Tero Taskila

CEO

BEOND

Anko van der Werff

Anko van der Werff

President & CEO

SAS

Guðmundur Daði Rúnarsson

Guðmundur Daði Rúnarsson

CCO and Airport Development Officer

Keflavik Airport

Steven Greenway

Steven Greenway

CEO

flyadeal

Annalisa Gigante

Annalisa Gigante

Board Member of Hangar 51 & Head of Innovation

International Airlines Group (IAG)

Martin Jones

Martin Jones

CEO

CAVU

Karin Gylin

Karin Gylin

Head of Strategic Development and Innovation

Swedavia

Mark Breen

Mark Breen

CEO

Oneiros Aerospace

Jennifer Schwierzke

Jennifer Schwierzke

VP of Customer Strategy & Innovation

United Airlines

Adrian Dunne

Adrian Dunne

COO

Aer Lingus

Gregory Owens

Gregory Owens

VP of Europe and Africa

X

Kevin Kleist

Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Linda Schucroft

Linda Schucroft

Vice President Innovation and Customer Experience

King Salman International Airport

Rohit Talwar

Rohit Talwar

CEO

Fast Future

Dr. Joe Leader

Dr. Joe Leader

CEO

APEX/IFSA

Sammy Patel

Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial

Vantage Airport Group

Melanie Harris

Melanie Harris

Managing Director - Digital Technology

United Airlines

Arthur Reijnhart

Arthur Reijnhart

Executive Director Schiphol Commercial

Royal Schiphol Group

Eric Leopold

Eric Leopold

Founder

Threedot

Dr Jost Daft

Dr Jost Daft

Head of Order Transformation

Lufthansa Group

Gerald Ong

Gerald Ong

Strategy and Commercial Development

Hamad International Airport

Daniel Coleman

Daniel Coleman

Founder & CEO

Future Travel Experience

Manuel van Lijf

Manuel van Lijf

Director Aviation Innovation

nlmtd

Darin Juby

Darin Juby

Head of Transformation

Future Travel Experience

Alan Kiernan

Alan Kiernan

Founder & CTO

Cation Consulting

Stephen Keane

Stephen Keane

Head of Digital Transformation, Customer Services

Ryanair

Carlijn Brinkman

Carlijn Brinkman

Service Designer

KLM

Gus Naughton

Gus Naughton

Senior Software Engineer, Emerging Technologies

Alaska Airlines

Tara Spielhagen

Tara Spielhagen

Founder & CEO

Swiipr

Tomasz Pawliszyn

Tomasz Pawliszyn

CEO

AirHelp

Garret Malone

Garret Malone

Chief Operations Officer

Arajet

James Lemon

James Lemon

Global Lead – Travel, Transport & Leisure

Stripe

Jamie Heaslip

Jamie Heaslip

Irish Strategic Growth Lead

Stripe & International Rugby Legend

Gail Taylor

Gail Taylor

Chief Commercial officer (Non Aero)

Edinburgh Airport

Andrew Price

Andrew Price

Managing Director

Opermium

Nick Woods

Nick Woods

CIO

MAG

Giovanni Gennaro

Giovanni Gennaro

Head of Open Innovation

Aeroporti di Roma

Celia Leiro del Álamo

Celia Leiro del Álamo

Customer Experience Specialist

Aena

Yusuf Tungekar

Yusuf Tungekar

Head Operations Business Systems

Dubai Airports

Johannes Noack

Johannes Noack

Product Manager eCommerce

Fraport AG

Dilanur Çetinalp

Dilanur Çetinalp

Digital Transformation and Channel Management Supervisor

İGA İstanbul Airport

Gertjan Bluemink

Gertjan Bluemink

Business Development Director

Schiphol Group

Seth Miller

Seth Miller

Contributing Editor

PaxEx.Aero

Andrea Carroll

Andrea Carroll

Group Head of Sustainability

daa

Gary Byrnes

Gary Byrnes

Founder & CEO

Tao Climate

Arnaud Cervantes

Arnaud Cervantes

Project Manager

Air France

Mohammed Ahteshamuddin

Mohammed Ahteshamuddin

Head of IT (CIO)

flydubai

Lisa Samways

Lisa Samways

Business Development Manager

International Airlines Group (IAG)

Hansjuergen Lehmann

Hansjuergen Lehmann

Senior Manager

Lufthansa Group

Adam Rouncivell

Adam Rouncivell

Head of Product Management

Qatar Airways

Hakan Sogut

Hakan Sogut

Payment and Loyalty Solutions Director

Turkish Airlines

Kevin O’Shaughnessy

Kevin O’Shaughnessy

Founder

CityHook · Indigo

Kieran Harte

Kieran Harte

Head of Ireland

Uber

Carlos Boyero

Carlos Boyero

Deputy Operations Manager

Smartvel

Ajintha Pathmanathan

Ajintha Pathmanathan

CEO

Galeri AG

Thomas Sermon

Thomas Sermon

European Sales Director

ZestIOT

Johnny Bosche

Johnny Bosche

Founder

Cielo

Martine Skaret

Martine Skaret

Marketing & Growth Lead

Emu Analytics

Barry Klipp

Barry Klipp

CEO & Co-Founder

InterLnkd

Greg Kott

Greg Kott

CEO

LiFE in the Air

Shabbir Girach

Shabbir Girach

Managing Director

Shabstec Limited

Uri Sperling

Uri Sperling

Founder & CEO

UCPlaces

Harvey Tate

Harvey Tate

Human API – Digital Transformation

International Airlines Group (IAG)

Claus Grunow

Claus Grunow

Vice President of Corporate Strategy and Digitalization

Fraport

Dennis van Kleef

Dennis van Kleef

Programme Lead Baggage

Royal Schiphol Group

Wopke Dost

Wopke Dost

Programme Management Lead

nlmtd

Idar Sorgjerd

Idar Sorgjerd

Department Manager, BHS, Tech & Op. Excellence

Avinor

Dongmin Lim

Dongmin Lim

Senior Manager BHS Engineering & Renovation

Incheon International Airport Corporation (IIAC)

Pierre-Hugues Schmit

Pierre-Hugues Schmit

Chief Commercial and Operational Officer

VINCI Airports

Ross Falconer

Ross Falconer

Head of Content

Future Travel Experience

Charlotte Posada Kandel

Charlotte Posada Kandel

Manager Ancillary Products

SunExpress

Bill McKimm

Bill McKimm

VP of Travel Sales

eSIM Go

Timothy Haupt

Timothy Haupt

Manager, Ancillary Strategy & Commercial Development

Lufthansa Group

Juliana Ramirez

Juliana Ramirez

VP Ancillary Revenue & Digital Experience

Flair Airlines

Ella Alkalay Schreiber

Ella Alkalay Schreiber

GM of Fintech

Hopper Technology Solutions

Martin Thomas

Martin Thomas

(Acting) Head of Above Wing Automation

IAG Airports

Alex McEvoy

Alex McEvoy

Product Manager, Airports and Lounges

Aer Lingus

Rebecca Thorp

Rebecca Thorp

Partnership Director – Strategic Projects and Business Development EMEA

Collinson Group

Jennifer Koontz

Jennifer Koontz

Vice President, Airport Properties & Relations

Enterprise Mobility

Carlos Ruiz

Carlos Ruiz

Director of Commercial Management

Cincinnati / Northern Kentucky International Airport

Caroline Bergstroem

Caroline Bergstroem

Head of Ancillary Products, Connectivity and Retail

SAS

Nick Ashton

Nick Ashton

Global Airline Lead

Protect Group

Adrian Keating

Adrian Keating

Independent Aviation Consultant

 

Ursula Silling

Ursula Silling

CEO

Branchspace – digital reinvented

Bill Carleton

Bill Carleton

Director, Advanced Recognition Systems

NEC Corporation of America

Vanesa Calvo

Vanesa Calvo

Head of Funding and Innovation Trends department

Aena

Martijn Steur

Martijn Steur

Managing Director

Kinetic Consultancy

Mammen Tharakan

Mammen Tharakan

Vice President, Investment & Partnerships

King Salman International Airport

Joel Godfrey

Joel Godfrey

Digital Product Director

CAVU

Ahmet Er

Ahmet Er

Digital Transformation and Channel Management Deputy Manager

İGA İstanbul Airport

Jonas von Kruechten

Jonas von Kruechten

Head of Strategy and Business Development

AERQ & APEX Board Member

Glenn Morgan

Glenn Morgan

Partner

Threedot

Christophe Guittard

Christophe Guittard

Senior Vice President for Digital

Qatar Airways

Swapnal Chouhan

Swapnal Chouhan

Head of Competence (Airport Management & Commercial)

Munich Airport

Niels Colemont

Niels Colemont

Head of New Optimization Programs

FLYR

Abe Dev

Abe Dev

Vice President - Digital Technology and Innovation

Riyadh Air

Bryan Porter

Bryan Porter

Chief Revenue Officer

Datalex

David Griffiths

David Griffiths

Founder & CEO

The Travel Retail Consultancy

Andrew Harrison

Andrew Harrison

Managing Director UK Travel

WHSmith

Luis Marin

Luis Marin

President & CEO Europe, Middle East and Africa

Avolta

Ricard Vilà

Ricard Vilà

Chief Digital Officer

LATAM Airlines

Keith Martin

Keith Martin

Senior Strategy Manager

Lufthansa Group

Wong Mei Hong

Wong Mei Hong

Head, Ancillary Revenue

AirAsia

Meet the FTE Ancillary and Retailing Advisory Board:

Working with us to ensure our focus, and output, is as strong as can be as we push further into making a seismic difference in the commercial space.

Juha Jarvinen

CCO,

Virgin Atlantic

Apple Ignacio

Director, Ancillaries,

Cebu Pacific Air

Nigel Fanning

Group Head of Networks, Schedules, Airline Partnerships and Alliances,

Jetstar Group

Robert Carey

President,

Wizz Air

ALDRIC CHAU

Head of Retail, e-Commerce & Travel Partnerships,

Cathay Pacific

Fraser Brown

Retail & Property Director,

Heathrow Airport

Jayne Wear

Head of Commercial Products & Transport,

Auckland Airport

Ersin Inankul

Head of Aviation Digital,

Jacobs

Sammy Patel

Vice President Commercial,

Vantage Airport Group

Martin Jones

CEO,

CAVU

Philipp Ahrens

Senior Vice President Center Management,

Vienna Airport

Ben-Jie Lim

Head of e-Commerce,

AirAsia

Bert van der Stege

CEO,

Harbour Air Seaplanes

Martijn Steur

Managing Director,

Kinetic Consultancy

Guðmundur Daði Rúnarsson

Chief Commercial and Airport Development Officer,

Keflavik Airport

FTE Ancillary & Retailing 2024 exhibitors and sponsors Include:

3D SeatMapVR
Adapta Mobility
Airalo
AirHelp
Aurrigo
Blue Ribbon Bags
Branchspace – digital reinvented
Calrom
Cation Consulting
CAVU
CELITECH
Cielo
CMAC
Collinson Group
Datalex
DiscoverCars.com
DRCT
Emu Analytics
Endava
Enterprise Mobility
eSIM Go
Fairlyne
Fast Travel
FLEXIROAM
FLYR
Hopper Technology Solutions
Iboardings
InterLnkd
Kanal D International
LiFE in the Air
NEC
Next Communications
Nordcloud
OpenJaw
Plan3
Planitas
Protect Group
Schiphol Group
SERVICEBOTS.IE
Shabstec Limited
SimpleVisa
Smartroam
Stripe
Swiipr
Tao Climate
TATA Communications
Threedot
TravelX
Truely
TWAI
UCPlaces
Viasat
Vodafone Voice and Roaming Services
WAISL
ZetSIM by Zetexa
Zuvi

Register today – Free for airlines and low-cost for airports

See registration options Register now

Exciting features for 2024:

Why be part of FTE Ancillary & Retailing?

Exhibitor & Delegate Testimonials

“I think it’s a great event and it’s just a great platform to discover lots of different ideas out there. We as an airline can take advantage of some of these ideas and work together with our partners to bring some of them to life.”

Robert Carey, President, Wizz Air

“We have had a wonderful experience. This is our first time exhibiting at FTE Dublin. The quality of people that we have met has been superb. It is one of the first events we have been to where there is a real social aspect to it. What FTE puts on outside of the actual conferences and exhibition is really engaging.”

Mike Bathard, Managing Director, beSIM Global

“Ancillary growth is imperative for all airlines, and digital is the great enabler to achieving that. However, many new collaborations must be forged between stakeholders to deliver the passenger the right offer at the right moment to enhance customer experiences and increase profitability at every stage of the passenger journey, whether that be through a mobile device or an IFE screen. FTE is working hard, and creatively, to bring those stakeholders together to learn best practice and forge new partnerships, and I am pleased to support their efforts.”

Juha Jarvinen, CCO, Virgin Atlantic

“We very much enjoy coming to Dublin for FTE EMEA and FTE Ancillary & Retailing. We have had a good event, speaking to exactly the right people. It is everything we hoped for. The social events are of paramount importance. In the exhibition we have serious talks about business and our vision, then the social events really give a different aspect to the event – you are able to converse with people on a different level in a more relaxed atmosphere.”

Jasper Quak, Managing Director, BAGTAG

“I have been very happy being here. We have had a good audience with lots of nice meetings and relevant people. The social aspect of the event has been very nice – the opportunities have been there to meet people, and everyone has been in good spirits. The conference content has been well tailored. Will we attend again? The immediate answer is yes.”

Christian Baillet, CEO, SimpleVisa

“The event will give us an insight on where we stand, how Covid has changed certain frameworks and should give us food for thought of how to handle the challenges in the future of the retail and F&B world. Come and join the FTE Event in Dublin and be inspired.”

Philipp Ahrens, Senior Vice President Center Management, Vienna Airport

“I think the event has been very easy-going and a very warm atmosphere so it has been very easy to connect with everybody here. The programme has been very well structured with a good mix of presentations, but also I had some time to look at the expo and meet with people. The Gala Evening was very impressive. We are also very grateful for the Ancillary Award that goes to my team.”

Tiina Tissari, Vice President, Customer Experience and Products, Finnair

“It is the second time that we have exhibited at FTE Dublin and it has been fantastic. I think the conference subjects have been really interesting and topical. The networking has been fantastic, with good conversations and good individuals to meet from across different areas of the travel sector.”

Jennifer Koontz, Assistant Vice President European Airport Properties & Relations, Enterprise Holdings

There is so much we need to understand now about what the future consumer and airport ecosystem looks like, and FTE Ancillary & Retailing is the perfect forum to bring all stakeholders together at this key moment of the recovery to reimagine how we innovate, and collaborate, for the benefit of our passengers, and our businesses.”

Jayne Wear, Head of Commercial Products & Transport, Auckland Airport

“We are very humbled and proud to have won the FTE EMEA Startup Innovation Award here, which is a great milestone for us. We have met a number of interesting people here and had many good conversations. Our priority has been to meet the many airlines here, which is our channel to market. We have had some good conversations and now our job is to transform those conversations into real business. We’re very pleased to have been here at the event and pleased with the quality of visitors we saw. Another nice element has been to network with our start-up peers. It’s also very good from the perspective of airline and airport contacts – it’s nice to have a broad ecosystem here. We as SimpleVisa would be most pleased to come back to the Future Travel Experience events.”

Christian Baillet, CEO SimpleVisa

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15below

“It is the second time that we have exhibited at FTE Dublin and it has been fantastic. I think the conference subjects have been really interesting and topical. The networking has been fantastic, with good conversations and good individuals to meet from across different areas of the travel sector.”

Jennifer Koontz, Assistant Vice President European Airport Properties & Relations, Enterprise Holdings

“FTE Dublin 2023 has been great. We have been able to speak with a lot of existing customers plus prospective ones. I think most importantly, what is very good about FTE is it creates a forum where we can discuss with airlines and other technology vendors the future of real customer experiences. It is very nice to meet people in an unconstrained social environment, connect and forge relationships that will hopefully lead to partnerships in the near future.”

Alex Mans, Founder & CEO, FLYR Labs

“It has been a great event. The diverse range of exhibitors is also nice to see, including the start-ups and disruptors, which provide food for thought as to how the industry is evolving. The networking is excellent – it has been good to catch up with people I have met through previous FTE events and also meet many new contacts. I have attended for many years and always found it among the most interesting and relevant events for what I do.”

Chris Annetts, Chief Strategy Officer, Heathrow

“The experience here at FTE Dublin has been great. We arrived on the first night and had the FTE Ice Breaker – there was great music and lots of people talking to each other, which was very friendly. The conference sessions were very good as well. We have had a lot of people visiting the exhibition booth – everyone is very interested in new technology and I think we will get a lot out of it.”

Brad Stein, VP Global Solutions Consulting, PolyAI

“This is our first FTE event, so it has been such an exciting experience for us. The decision-makers are here at the event – it is nice to have meetings with people who can actually do things. It was very easy to arrange meetings beforehand – the app was super great. People are actually really active in the app, which I found refreshing. There has been a great energy here. It has been very much worth it.”

Lauren Koenig, Chief Marketing Officer, CELITECH

“It has been a great experience for us. It is our first time attending and exhibiting as CAVU here at FTE Dublin. We have had a great time and the networking has been great with some very valuable meetings and hopefully some good conversations to continue from them. We are really pleased with our stand location. We have had some great walk-ups and scheduled meetings – the team have had a very busy few days, so we are very happy.”

Paige Smith, Business Development Manager, CAVU

“This is my first time attending an FTE event. The difference between this event and other events is the quality of people. The meetings we have had over the last few days have all been with decision-makers with buying power – for us, that is what makes the difference.”

Robert Ardino, Vice President, Blue Ribbon Bags

“We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.”

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been amazing. The social events have been amazing. People have brought some good energy. We’ve seen a lot of interesting exhibitors here as well, which is really promising for us as an ancillary aggregator. We’ve been engaging with interest from the airlines, but also looking at innovations here and how we can potentially adopt them into what we are offering airlines. It’s certainly been worthwhile and is an event we’ll continue to attend in the future.”

Heinrich Brand, Co-founder & COO, Hepstar

“We’ve had a lot of activity at our booth, which means we can engage very well with lots of airlines who are interested in what we want to talk about. The event has been a great networking opportunity – we’ve met lots of people and had lots of discussions. There are many events in the calendar and we have to focus on the ones that matter – this one definitely makes sense because there’s an ancillary track and that’s a key part of our portfolio, so we’ll definitely be back.”

Dominic Matthews, Sales Director, FLYR Labs

“We’ve had two great days meeting industry colleagues and peers and of course lots of airlines from all over Europe, as well as the Americas. So, it’s been really valuable and great to be meeting our airline colleagues in person. There have been lots of great sessions and lots of great insights from airlines as well on their recovery and how they’re using digital, and the investment in digital retail, to really amplify their recovery now as we’re post-COVID.”

Kathrina Gallogly, Director of Marketing, Datalex

“The opportunities to connect and network with people here at FTE Dublin have been incredible – there are so many opportunities, not just walking around the exhibition hall, but also in the evenings at the social events. Those opportunities to forge new relationships and reacquaint with old contacts have been incredible. This is certainly an event that we will come back to and we’ll also look at the other FTE events around the world.”

Ed Thorne, Global Marketing Director, Airport Dimensions

“It was brilliant to attend FTE Dublin. It was a pleasure to meet many contacts – it was very beneficial for me. The conferences were very interesting and definitely addressed the right topics. The exhibition has also been amazing – it’s been interesting to meet with the start-ups. The networking has been brilliant and the venues for the social events were very nice, especially for people visiting Dublin for the first time. The networking is the most important thing about the event. I’m definitely looking forward to coming back to FTE Dublin next year.”

Nicol Seifertová, e-Commerce Manager, Prague Airport

Exhibitor / Sponsor Spotlights

eSIM Go

eSIM Go empowers airlines, airports and other travel brands to access the multi-billion dollar market for mobile data plans, giving...
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Truely

Truely is a single eSIM solution that gives users access to mobile data in 200+ destinations at local rates. Through...
Read more >>

Vodafone Voice and Roaming Services

We are the world’s trusted and reliable provider of global roaming and international voice connectivity. Our mission is to connect...
Read more >>

Aurrigo

Aurrigo International plc stands at the forefront of innovation, delivering pioneering solutions in automated vehicle design, engineering, manufacturing, and supply...
Read more >>

Tao Climate

We offer scalable, verifiable Carbon Credits (CCs) to the European aviation sector. Our technology enables the creation and verification of...
Read more >>

SimpleVisa

Have you ever cancelled travel due to visa issues? Visa requirements change all the time. Travellers get confused and blame...
Read more >>

PLAN YOUR PARTICIPATION AT FTE ANCILLARY & RETAILING


Showcase your capabilities to drive revenue growth to the industry

The leading vendors in the fields of retailing, ancillary, loyalty and digital innovation will showcase their latest solutions, products and services created to help airlines, airports and other industry stakeholders profit from the traveller’s end-to-end journey. Present your brand, capabilities and technologies in the exhibition and use the One-to-One Meeting System to connect with the people actively seeking the next generation of ancillary-focused products and services.


Meet new partners & be inspired on digital retailing, ancillary & personalisation best practice

Alongside unrivalled education in our premium conference sessions, attendees will have the opportunity to meet with forward-thinking partners in the exhibition hall, who will display a variety of passenger-focused propositions for airlines, OTAs, airports and other stakeholders. The vendors will showcase their latest digital solutions, which have been created to enhance customer experiences and increase profitability at every stage of the passenger journey.

We believe there are hundreds of deals industry stakeholders could be doing with various companies, many of whom they are yet to even engage with, to enhance their retailing portfolios. Dublin will be the place to meet all of those looking to forge exciting new relationships to create greater revenue opportunities for all.

Co-located with FTE EMEA

This show is a gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.

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2023 video highlights
2022 video highlights
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2017 video highlights

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Future Travel Experience Ancillary & Retailing

Future Travel Experience Ancillary & Retailing will be co-located with FTE EMEA.

Date: - June 2024

Location: RDS, Merrion Road, Ballsbridge, Dublin 4, Ireland

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