FTE EMEA / Ancillary & Retailing 11-13 June 2O24, Dublin

Schedule at a glance

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The FTE EMEA and Ancillary & Retailing 2024 Schedule at a glance is currently being developed, but to give you an idea of the overall quality and areas of focus, please review the Schedule at a glance from our 2023 event

Use our colour key to quickly locate sessions/information matching your area of interest. For full details on each session, please click to visit the associated conference page.

Suited to all participants FTE EMEA FTE Ancillary & Retailing Networking Social Events & Awards Private Meetings


Please note, the agenda is still being curated, and is therefore subject to change.

Tuesday 23rd May 2023

16:00-18:00

City of Dublin Walking Tour

Brought to you by passenger disruption experts Plan3

We here at FTE pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support that ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees, to join them on Tuesday 23rd May for a City of Dublin Walking Tour.

Offering a local taste of Dublin in this 2-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow participants at The FTE Dublin Ice Breaker at The Odeon.

NOW FULLY BOOKED


18:00-20:30

The FTE Dublin Ice Breaker – The Odeon

The Odeon provides the perfect backdrop for us to kick off the show. Originally, the Harcourt Street Railway Terminus, designed by George Wilkinson, it opened in 1850 operating as Dublin City centres main station until the line’s closure in 1959. This lovingly restored building has fast become the hot spot venue for evening drinks in the capital. We invite delegates to join us for the very best of Ireland’s famous drinks, food, and entertainment. Meet with your fellow FTE attendees, connect with industry colleagues both new and established - and if you’d like to continue your night, there are endless additional watering holes nearby.
STAGE 1 STAGE 2 STAGE 3 WORKSHOPS
Wednesday 24th May 2023

08:30-09:00

Registration & Exhibition Opening

Show opening and VIP tour of exclusive unveilings on the floor by exhibitors, plus networking & coffee.

09:00-09:30

Opening Keynote for all participants

Speakers:
Daniel Coleman, Future Travel Experience
Dr. Joe Leader, APEX/IFSA
Sir Tim Clark, Emirates

09:30-10:30

What are the products relating to the end-to-end customer journey of tomorrow that customers will really value and want to invest in, and how do we then retail these?

Speakers:
Eric Leopold, Threedot & former Director of Industry Strategy, IATA
Rohit Talwar, Fast Future
Klaus Goersch, NEOM Airlines

Session Sponsored by:

10:30-11:30

Coffee and networking in the exhibition hall

11:30-12:00

FTE EMEA Innovate Awards Pitch Session: “Best New CX Concept” category

Finalists:
Kseniia Penkova, DRCT
João Fernandes, Lufthansa Innovation Hub
Katerina Glynatsi, MPASS
Uri Sperling, UCPlaces

11:32-11:50

Special Presentation: LATAM’s ancillary growth story fuelled by customer centricity and technology excellence

Speakers:
Ricard Vilà, LATAM Airlines

11:30-12:40

What will tomorrow’s customer expect from the travel retail eco-system, and how do we evolve our approaches to ensure we deliver for them whilst creating better efficiencies and margins?

Speakers:
Peter Mohn, m1nd-set
Sammy Patel, Vantage Airport Group
Martin Jones, CAVU
James Lemon, Stripe
Benjamin Ritschel, Fraport

12:00-13:00

Innovative approaches to better drive industry efficiency ambitions, and to protect the planet

Speakers:
Clyde Hutchinson, Team ABC (former Head of Viva Air Labs)
Sjoerd Blum, Schiphol Group
Andrea Chiappetta, ITA Airways
Mats Berglind, Swedavia
Arlette van der Veer, KLM

12:10-13:00

Navigating the tech landscape and airlines’ journey to becoming fully-fledged digital retailers

Speakers:
Sinead Finn, affinnity
Ursula Silling, Branchspace
Georg Haraldsson, PLAY Airlines
Chris Phillips, ATPCO
Dr Jost Daft, Lufthansa Group
Ricard Vilà, LATAM Airlines

13:00-14:30

Lunch and networking in the exhibition hall

13:15-14:15

Start-up pitch session
Featuring:
Pawtrip
SimpleVisa
Shabstec

Session Sponsored by:

14:30-15:30

The FTE EMEA Metaverse, NFT & Crypto Symposium

Speakers:
Rohit Talwar, Fast Future
Dr. Bjoern Becker, Lufthansa
Bastian Schütz, Meta Reality Labs
Camillo Stark, MSM.digital
Manuel Jose Alvarez, Flybondi
Juan Pablo Lafosse, TravelX
Arturs Garais, airBaltic

14:31-15:30

How can we take CX experiences involving the airport, baggage & aircraft to the next level for tomorrow’s customer?

Speakers:
Darin Juby, Future Travel Experience
Kevin Kleist, Southwest Airlines
Sujata Suri, Hamad International Airport
David Kondo, Finnair & APEX Board Member
Bob Kwik, Amazon Web Services

14:30-15:30

The FTE APEX Lounge Innovation Forum

Speakers:
Dr. Joe Leader, APEX/IFSA
John Moriarty, Beyond
Neil Tolefree, Airport Dimensions (Part of Collinson Group)
Güçlü Batkin, TAV Operation Services

15:30-16:30

Coffee and networking in the exhibition hall

16:30-17:30

Day 2 Closing Session


Speakers:
Dr. Joe Leader, APEX/IFSA
Russell Pert, Meta
Aileen McCormack, CarTrawler
Michael Cawley, Hostelworld Group
Kenny Jacobs, daa

17:30-18:45

Networking Reception & FTE and APEX Awards Ceremonies

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

Networking Reception Sponsored By:

21:00-23:00

‘Summer in Dublin’ Travel Massive Meet Up

The Travel Massive Dublin Chapter invites FTE delegates to attend a meet up in the iconic watering hole, Café En Seine. The "Summer in Dublin" informal social event is the perfect opportunity to continue your conference networking and connect with the local travel community. The not-for-profit Travel Massive Dublin has been hosting free-to-attend social events, insightful interviews, educational panels, and generally supporting the travel industry in Ireland since October 2013.


Thursday 25th MAY 2023
STAGE 1 STAGE 2 STAGE 3 WORKSHOPS

08:30-09:00

Registration & Exhibition Opens

The show opens once again for further unveilings on the floor by exhibitors, plus networking and coffee.

09:00-09:30

Opening Keynote

Speakers:
Tero Taskila, BEOND

09:00-09:30

Opening Keynote

Speakers:
Charu Jain, Alaska Airlines

09:30-09:50

Special Keynote

Speakers:
Heather Figallo, Vueling
Guido Woska, Manyone

10:00-10:30

FTE EMEA Innovate Awards Pitch Session:“Most Innovative Airline Initiative” category

Finalists:
David Kondo, Finnair & APEX Board Member
Arlette van der Veer, KLM
Dr. Bjoern Becker, Lufthansa

09:30-10:30

Airline distribution and payment with NDC and beyond

Speakers:
Glenn Morgan, Threedot
Stéphane Ormand, Air France KLM
Roland Jaggi, Aegean Airlines
Christian Hylander, Mastercard

09:30-10:30

Innovative new approaches to commercial success around the airport experience and more

Speakers:
Martijn Steur, Kinetic Consultancy
Ibrahim Ibrahim, Portland Design
Elisabeth Sailer, Munich Airport International

10:30-11:30

Coffee and networking in the exhibition hall

11:50-12:45

Revenue Management and Offer Creation with AI

Speakers:
Ursula Silling, Branchspace
Paul Carroll, AirAsia
Simon C. Pitt, PNG Air
Alex Mans, FLYR
Matt Klein, Spirit Airlines
Andrew Murphy, CarTrawler

11:30-11:50

Special Segment

Speakers:
Shai Weiss, Virgin Atlantic

Session Sponsored By:

11:50-12:45

New ways of thinking to drive unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors

Speakers:
Simon Dempsey, Plan3 and FTE’s ‘Mayor for Startups’
Per Lilie, Transform Digital (formerly of Spotify, SAS & Qatar Airways)
Bobby Healy, Meili & Manna Drone Delivery
Guido Woska, Manyone
Russell Braterman, easyJet

11:50-12:45

The FTE APEX Commercialising Inflight Symposium – Case Studies & Debate

Speakers:
Dr. Joe Leader, APEX/IFSA
William Kramer, easyJet
Lucinda Pike, Inmarsat
Georg Haraldsson, PLAY Airlines
Jonas von Kruechten, AERQ & APEX Board Member

11:50-12:45

Workshop: How do we advance robotics and automation in air transport, and what can we learn from early efforts in these areas?

Speakers:
Darin Juby, Future Travel Experience
Ryan Ghee, Future Travel Experience

12:45-13:45

Lunch break on the exhibition floor

13:00-13:30

Innovation Pitch SessionFeaturing:
Flyr Labs
Esim Go

13:45-15:00

FTE EMEA Innovate Awards Pitch Session: “Most Innovative Airport Initiative” category

Finalists:
Emanuele Calà, Aeroporti di Roma
Idar Sørgjerd, Avinor
Manuel Wiesner, FraAlliance
Michelle Herr, FraAlliance
Haider Arif Hayat, Hamad International Airport

13:46-15:00

Innovative approaches to solving industry pain points for tomorrow’s customers

Speakers:
Andrew Price, Future Travel Experience
Luca De Angelis, HRS Crew & Passenger Solutions
Yvo van der Tol, HRS Crew & Passenger Solutions
Kevin Kleist, Southwest Airlines
Tom Garrison, Southwest Airlines
Marlon van der Meer, BagsID

13:45-15:00

The FTE APEX Commercialising Inflight Symposium – The Workshop

Speakers:
Dr. Joe Leader, APEX/IFSA
Jonas von Kruechten, AERQ & APEX Board Member
Job Heimerikx, AirFi & APEX Board Member
David Kondo, Finnair & APEX Board Member

15:00-15:45

Coffee break in the exhibition hall

15:45-16:45

What are the new approaches, and technologies, that can make a transformational difference to the ways airports and airlines will operate in the future?

Speakers:
David Wilson, daa International
Jörg Moßmann, Fraport AG
Emanuele Calà, Aeroporti di Roma

15:46-16:45

Day of Travel: How do we better commercialise, and remove friction

Speakers:
Eric Leopold, Threedot & FTE Ancillary & Retailing Content Director
Martin White, Spirit Airlines
Bobby Healy, Meili
Jennifer Koontz, Enterprise Holdings International
Chris Gwilliam, Airport Dimensions 
Randel Darby, AirPortr

16:45-17:15

Closing Keynote, FTE Innovate Awards Ceremony & Farewell Drink

Speakers:
Mesfin Tasew, Ethiopian Airlines

We culminate two days of learning, networking, and inspiration, by inviting all attendees to relax and enjoy a ‘farewell’ drink while taking in one final fantastic keynote. During those two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close, where those all-important audience votes will be tallied, and we will announce and celebrate our FTE Innovate Awards winners.