FTE EMEA / Ancillary & Retailing 11-13 June 2O24, Dublin

Schedule at a glance

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Use our colour key to quickly locate sessions/information matching your area of interest. For full details on each session, please click to visit the associated conference page.

Suited to all participants FTE EMEA FTE Ancillary & Retailing Networking Social Events & Awards Private Meetings


Please note, the agenda is still being curated, and is therefore subject to change.

Tuesday 11th June 2024

16:00-18:00

City of Dublin Walking Tour

FULLY BOOKED

STAGE 1
In Expo Hall - Hall 1
STAGE 2
Hall 3
STAGE 3
Merrion Room
WORKSHOPS
Hall 1 Mezzanine
Wednesday 12th June 2024

09:00-09:30

Opening Keynote Session

Speakers:
Daniel Coleman, Future Travel Experience
Dr. Joe Leader, APEX/IFSA
Anko van der Werff, SAS

09:30-10:30

The FTE Future Differentiation & Business Models Think Tank Live

Speakers:
Rohit Talwar, Fast Future
Steven Greenway, flyadeal
Sammy Patel, Vantage Airport Group
Guðmundur Daði Rúnarsson, Keflavik Airport
Martin Jones, CAVU
Tero Taskila, BEOND

10:30-11:30

Coffee and networking

11:30-12:00

FTE EMEA INNOVATE AWARDS Pitch Session: “Best New CX Concept” from a supplier of any size

Judges:
Kevin Kleist, Southwest Airlines
Linda Schucroft, King Salman International Airport
Manuel van Lijf, nlmtd

12:00-13:00

How can we take CX experiences involving the airport, baggage & inflight to the next level for tomorrow’s customer?

Speakers:
Andrew Price, Opermium
Jennifer Schwierzke, United Airlines
Nick Woods, MAG
Kevin Kleist, Southwest Airlines
Giovanni Gennaro, Aeroporti di Roma

11:30-13:00

Transformational Airline Retailing Strategies

Speakers:
Eric Leopold, Threedot
Ricard Vilà, LATAM Airlines
Keith Martin, Lufthansa Group
Ursula Silling, Branchspace – digital reinvented
Wong Mei Hong, AirAsia

11:30-12:00

Special Airport Keynote

Speakers:
Arthur Reijnhart, Royal Schiphol Group

12:00-13:00

Optimising commercial performance on airports in a fast-changing world

Speakers:
David Griffiths, The Travel Retail Consultancy
Gerald Ong, Hamad International Airport
Andrew Harrison, WHSmith
Luis Marin, Avolta
Arthur Reijnhart, Royal Schiphol Group

13:15-14:15

Startup pitch session

Speakers:
Johnny Bosche, Cielo
Martine Skaret, Emu Analytics
Barry Klipp, InterLnkd
Greg Kott, LiFE in the Air
Shabbir Girach, Shabstec Limited
Uri Sperling, UCPlaces

13:00-14:30

Lunch and networking in the exhibition hall

14:30-15:30

What are the new technologies and automation approaches, that can make a transformational difference to the ways air transport stakeholders will operate in the airport in the future?

Speakers:
Darin Juby, Future Travel Experience
Harvey Tate, International Airlines Group (IAG)
Claus Grunow, Fraport
Dennis van Kleef, Royal Schiphol Group
Wopke Dost, nlmtd
Idar Sorgjerd, Avinor
Dongmin Lim, Incheon International Airport Corporation (IIAC)

14:30-15:30

The AI Travel Retailing Symposium

Speakers:
Glenn Morgan, Threedot
Christophe Guittard, Qatar Airways
Swapnal Chouhan, Munich Airport
Niels Colemont, FLYR
Abe Dev, Riyadh Air
Bryan Porter, Datalex

14:31-15:30

New approaches to better serving, and supporting passengers, when they need us most

Speakers:
Dr. Joe Leader, APEX/IFSA
Gus Naughton, Alaska Airlines
Tara Spielhagen, Swiipr
Tomasz Pawliszyn, AirHelp
Garret Malone, Arajet

14:32-15:30

Interactive Workshop - Building Innovation Culture: Unlocking faster digital change in airports

Speakers:
James Lemon, Stripe
Jamie Heaslip, Stripe & International Rugby Legend
Gail Taylor, Edinburgh Airport

15:30-16:30

Coffee and networking in the exhibition hall

16:30-17:30

Closing Leaders Keynote Session

Speakers:
Jamie Heaslip, Stripe & International Rugby Legend
Annalisa Gigante, International Airlines Group (IAG)
Adrian Dunne, Aer Lingus
Sean Donohue, Dallas-Fort Worth International Airport
Pierre-Hugues Schmit, VINCI Airports

17:30-18:45

Networking Reception & FTE and APEX Awards Ceremonies

Networking Reception Sponsored By:


Thursday 13th June 2024
STAGE 1
In Expo Hall - Hall 1
STAGE 2
Hall 3
STAGE 3
Merrion Room
WORKSHOPS
Hall 1 Mezzanine

09:00-09:30

Opening Keynote

Speakers:
Steven Greenway, flyadeal

09:30-10:30

FTE EMEA INNOVATE AWARDS Pitch Session: Most Innovative Airline Initiative category

Judges:
Kevin Kleist, Southwest Airlines
Linda Schucroft, King Salman International Airport
Manuel van Lijf, nlmtd

09:30-10:30

Innovative Case studies to drive ancillary success Part 1

Speakers:
Ross Falconer, Future Travel Experience
Charlotte Posada Kandel, SunExpress
Bill McKimm, eSIM Go
Timothy Haupt, Lufthansa Group
Juliana Ramirez, Flair Airlines
Ella Alkalay Schreiber, Hopper Technology Solutions

09:30-10:30

Unleashing Innovative Airport Strategies for customer and commercial Excellence

Speakers:
Martijn Steur, Kinetic Consultancy
Mammen Tharakan, King Salman International Airport
Joel Godfrey, CAVU
Ahmet Er, İGA İstanbul Airport
Dilanur Çetinalp, İGA İstanbul Airport

09:30-10:30

The FTE APEX Commercialising Inflight Symposium – The Workshop

Speakers:
Dr. Joe Leader, APEX/IFSA
Jonas von Kruechten, AERQ & APEX Board Member

10:30-11:30

Coffee and networking in the exhibition hall

11:30-11:50

Special Segment

Speakers:
Melanie Harris, United Airlines

11:50-12:45

The FTE EMEA/Ancillary & Retailing Digital Identity Symposium

Speakers:
Andrew Price, Opermium
Harvey Tate, International Airlines Group (IAG)
Ursula Silling, Branchspace – digital reinvented
Bill Carleton, NEC Corporation of America
Vanesa Calvo, Aena

11:50-12:45

New ways of thinking to drive unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors

Speakers:
Kevin O’Shaughnessy, CityHook · Indigo
Linda Schucroft, King Salman International Airport
Gregory Owens, X
Carlijn Brinkman, KLM
Kieran Harte, Uber

11:50-12:45

Interactive Baggage Workshop: What are the key areas of the baggage delivery process that airlines and airports need to improve to support growth and strengthen trust with passengers?

Speakers:
Darin Juby, Future Travel Experience

12:45-13:45

Lunch break on the exhibition floor

13:00-13:15

Special Presentation

Speakers:
Alan Kiernan, Cation Consulting
Stephen Keane, Ryanair

13:15-13:30

The FTE Community Captains Briefing – POC and initiatives update

Speakers:
Kevin Kleist, Southwest Airlines
Darin Juby, Future Travel Experience

14:05-15:00

FTE EMEA INNOVATE AWARDS Pitch Session: Most Innovative Airport Initiative category

Judges:
Kevin Kleist, Southwest Airlines
Linda Schucroft, King Salman International Airport
Manuel van Lijf, nlmtd

14:05-15:00

How do we better optimise and evolve commercial offerings and remove friction for passengers and stakeholders?

Speakers:
Eric Leopold, Threedot
Jennifer Koontz, Enterprise Mobility
Carlos Ruiz, Cincinnati / Northern Kentucky International Airport
Caroline Bergstroem, SAS
Nick Ashton, Protect Group
Adrian Keating,  

14:00-15:00

Interactive Workshop: How can we engage our customers in sustainable aviation efforts whilst green-claims are under a magnifying glass?

Speakers:
Carlijn Brinkman, KLM

15:00-15:45

Coffee break in the expo hall

15:45-16:45

Innovative approaches to better drive industry transformation ambitions and protect the planet

Speakers:
Seth Miller, PaxEx.Aero
Mark Breen, Oneiros Aerospace
Andrea Carroll, daa
Karin Gylin, Swedavia
Gary Byrnes, Tao Climate

15:45-16:45

The FTE APEX Lounge Innovation Summit

Speakers:
Dr. Joe Leader, APEX/IFSA
Martin Thomas, IAG Airports
Gerald Ong, Hamad International Airport
Alex McEvoy, Aer Lingus
Rebecca Thorp, Collinson Group

16:45-17:15

Closing Keynote, FTE Innovate Awards Ceremony & Farewell Drink

We culminate two days of learning, networking, and inspiration, by inviting all attendees to relax and enjoy a ‘farewell’ drink while taking in one final fantastic keynote. During those two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close, where those all-important audience votes will be tallied, and we will announce and celebrate our FTE Innovate Awards winners.