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Benchmark your organisation’s innovation levels against the industry’s best.
FTE conferences deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also hone in on the most pertinent topics and areas of interest. Our sessions utilise diverse formats ranging from case studies and panel sessions to co-creation roundtables and elevator pitches.
You can expect the conferences to cover innovation efforts around digital transformation, customer experience, commercial revenues, inflight innovation, operational efficiency, future airports and sustainability.
The agenda for the 2023 show is currently under development, but to give you a flavour of our quality and focus please review the schedule from our 2022 event.
FTE EMEA Conference agenda 2022
Tuesday 7th June 2022 - Day 1
FTE INNOVATION & STARTUP HUB DAY AT TRINITY COLLEGE DUBLIN (MEMBERS ONLY)

The members-only FTE Innovation & Startup Hub Live event will be hosted in the Trinity Business School at the world-famous Trinity College Dublin. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of our most pioneering startup members addressing the themes of sustainability and automation.
To learn more or to join the FTE Innovation & Startup Hub, click here: https://www.fte-hub.com/
Welcome Drinks at BrewDog Outpost Dublin

After being kept apart for the last two years, we plan to take the renowned networking at FTE EMEA/Ancillary/World Airport Retailing Summit to the next level, which is why we are adding an additional social event to this year’s schedule at BrewDog – Dublin. Delivering a fresh take on the classic beer hall, with two bars hosting 32 taps of incredible craft beer and a mouth-watering menu, both beer enthusiasts and casual drinkers will find their favourites. We invite attendees to enjoy views of the River Liffey as well a roaring fire pit, shuffleboards, two outdoor areas, beer school area, and a microbrewery. Grab a cold drink, play some bar games, and connect with old and new friends indoors, or on the outdoor patio.
Wednesday 8th June - Day 2
Official Exhibition Opening, Networking & Coffee

Start your day by visiting the FTE EMEA/Ancillary/World Airport Retailing exhibition floor and enjoying a morning coffee (or tea!). Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategic business decisions.
Opening Keynote for all participants


Daniel Coleman
Founder & CEO
Future Travel Experience
How has startup airline Flyr future-proofed itself from the start, and how does its approach to technology, commercial, operations, employees and customer journeys make it different to other airlines?


Tonje Wikstrøm Frislid
CEO
Flyr
FTE EMEA “Digital & Innovation” Opening Keynote sessions


Ryan Ghee
Head of Strategy & Development
Future Travel Experience
Format: Following scene-setting keynotes, a panel of industry innovators will discuss their lessons learned through the pandemic, and how they believe their organisation, and the industry, can get better at leveraging new technologies and scaling innovative new approaches to help drive the industry transformation that is essential to its future.
How is Emirates going to scale its digital efforts in areas such as NFT, Metaverse & Web 3.0 to develop products and services using advanced technologies that will deliver on revenue, brand experience, and business efficiencies?


Keenan Hamza
Vice President Technology Futures & Innovation
The Emirates Group
What are the secrets to effective digital transformation and scaling innovation efforts, and how can this industry reimagine itself amidst the current strained financial, manpower and environmental backdrop?


Charu Jain
Vice President & Chief Information Officer
Alaska Airlines


Christine Wang
Managing Director
Lufthansa Innovation Hub


Carlos del Río
Innovation Manager
Ferrovial Airports


Kevin O’Sullivan
Lead Engineer
SITA Lab


Bryan Porter
Global Head of Sales
Accelya Group
Interactive Workshop: What are the right approaches to designing and developing vertiports, and successfully getting advanced air mobility (AAM) operations underway?
Alternative Session Choice


Dennis Hamann
Chief Commercial Officer
Future Mobility Campus Ireland


Julie Garland
CEO
Avtrain


John Drysdale
Business Development Manager
Shannon IASC


Stefano Riverso
Discipline Leader Autonomous Systems
Collins Aerospace
An interactive discussion (without AV or slides) where participants can share views on what they see at the challenges for urban air mobility to successfully integrate with aviation, and the potential solutions and approaches that could help make this exciting new world a reality.
Located in the Shannon Freezone and directly servicing the entire West of Ireland through its partnership with the Shannon Airport, the Future Mobility Campus Ireland (FMCI) facilitates the test and validation of mobility innovations – on the road, sea, and land – so that everyone involved, ranging from researchers to multi-national corporations to start-ups and local communities/government entities can conceive, develop, trial, and deploy societally-transformative solutions.
In Fall 2021, FMCI worked with Skyports, Avtrain, Shannon Group, and Federal Express to trial freight delivery services using autonomous, beyond visual line of sight (BVLOS) drone operations. This represented just the beginning of a planned roadmap of increasingly-complex operations at FMCI. Ultimately, additional R&D activities and investment in Ireland’s Advanced Aerial Mobility (AAM) industry provide a pathway to achieving complete commercial operations that deliver efficient and sustainable transport of goods and people for the future.
Lunch and networking in the exhibition hall
Startup Pitches & BIWG Inspiration Pitch Session schedule
Leveraging technology to create unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors
Alternative Session Choice


Simon Dempsey
CCO
Plan3 and FTE’s ‘Mayor for Startups’
Format: The panel members will each share a range of dynamic approaches from their panel seats on how they are leveraging technology to deliver next-level customer experiences, before engaging in a discussion on how modern consumer expectations are evolving and what approaches are needed to respond to current trends.
What can air transport learn from disruptors in parallel sectors?


Santina Farinella
App Partnership Lead EMEA
Shopify


Patrick Monaghan
Chief Product Officer
Phorest


Hannah Bennett
Industry Lead, Global Business Solutions
TikTok
Who within the industry is pushing the envelope with technology-driven CX efforts that we can learn from?


Tiina Tissari
Vice President, Customer Experience and Products
Finnair


Chris Annetts
Chief Strategy Officer
Heathrow


Tom Mano
Vice President, Products & Services Planning
All Nippon Airways
Workshop: Future Proofing your Organisation
This interactive session will provide a discussion platform for various stakeholders to share their views on what the future for travel looks like, and how organisations should adapt their internal and external approaches to thrive amidst fast changing societal, technological and global pressures. Led by renowned Futurist – Rohit Talwar participants will exchange thoughts and ideas on the overcoming the challenges now facing travel, and strategies to seize the opportunities.


Rohit Talwar
CEO
Fast Future
The Avolon-e Advanced Air Mobility Symposium & Networking Reception: Making eVTOL a Reality

Limited capacity, priority will be given to Advanced Air Mobility market participants – once registered your application will be considered
FTE Exclusive – Join the team at Avolon HQ just round the corner from the RDS Dublin and get a front row seat to see the progress the Advanced Air Mobility industry is making in commercialising zero-emissions eVTOL, in all parts of the world. Join airlines, Avolon executives and other industry stakeholders as they share how they are shaping this exciting business. The discussion will close with a networking reception with the thought leaders and first movers of the AAM sector.


Dómhnal Slattery
CEO
Avolon


Tony Fernandes
Chief Executive Officer
Capital A and co-founder of AirAsia


Eduardo Dominguez-Puerta
CCO
Vertical Aerospace
Airlines, Best Placed to Pioneer eVTOL Operations


Jim Morrison
Head of Portfolio Management
Avolon


Capt. Sergio Quito
eVTOL Project Leader
GOL


Masato Kunezaki
Director of Air Mobility Business Creation
Japan Airlines


Capt. Liong Tien Ling
Chief Safety Officer and eVTOL Project Leader
AirAsia
The Creation of an eVTOL Ecosystem is Underway


Andrew Macmillan
Director of Infrastructure
Vertical Aerospace


Dr. Stefan Breunig
Head of Strategy
Rolls-Royce Electrical


Brad Miller
Managing Director, UK & EMEA
Ferrovial Vertiports


Andrew Sage
Director Safety Transformation
NATS
Regulators, Crucial to Enable eVTOL
Limited capacity, priority will be given to Advanced Air Mobility market participants – once registered your application will be considered
Coffee and networking in the exhibition hall
Special Presentation
How is technology driving the recovery efforts for Turkish Airlines, and how will the airline successfully scale its digital strategies going forward?


Kerem Kiziltunc
Chief Information Officer
Turkish Airlines
Jump Seat Debate on Sustainable Baggage Handling
Alternative Session Choice
Baggage is one of many overlooked areas of airport operations that makes a significant impact on the poor environmental reputation of aviation – from billions of paper tags to miles of power consuming baggage handling conveyors, there are a number of areas that could be reimagined to drastically improve sustainability performance in the baggage arena. Following a successful launch and Jump Seat Debate in Las Vegas, Greenbaggage and FTE invite you to join us in being part of this important conversation to drive industry awareness and change.


Taco Spoor
Team Leader Baggage Handling
NACO & Co-Founder GreenBaggage
FTE Tech Download Live

What are the technologies that can help solve industry challenges relating to workforce, sustainability, commercial performance and more?
A working team of industry experts will assess a range of new technologies and report on the viability of what each technology can do for airlines, airports and other industry stakeholders. Where possible, the team will provide real feedback and lessons learned from early-stage projects involving each of the technologies.
Moderator’s Scene-Setting Presentation: A long-term view on the technologies that will change the world, and subsequently travel


Samuel Ingalls
Principal
Barich, Inc
Goals:
- Understand the potential of each of the technologies
- Identify use cases for airlines, airports and their partners
- Share best practice and lessons learned from first movers
- Create a final ranking of which technologies to prioritise
- Leave the audience with a clear idea on which technologies to invest in
Topics/technologies to discuss:
- Metaverse
- AI
- Machine Learning
- Robotics, Autonomous Vehicles, Drones & Teleoperation
- Digital Identity & Biometrics
- Wearables, VR & AR
- Big Data & Analytics
- Digital Twins
- Internet of Things
- Blockchain
- Genetics
- 5G
- Other new tech to watch


Emanuele Calà
Vice President Innovation & Quality
Aeroporti di Roma


Kevin Kleist
Emerging Trends - Operational Strategy & Design
Southwest Airlines


Bob Kwik
Global Head of Airports
Amazon Web Services


Alberto Taha
Head of Innovation
Aena
Networking Reception & FTE/APEX Awards Ceremony

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.
It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. On the FTE side we are delighted to have revealed the FTE Airline & Airport Transformation Power Lists EMEA 2022 to shine a light on those who are pioneering new approaches that have the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues. In addition 15 airlines and 15 airports have also been shortlisted for FTE World Ancillary & FTE World Airport Retailing Awards 2022, with one in each category being honoured as the best of 2022 at the ceremony also. Following voting by attendees we will also announce the winner of the FTE Startup Innovation Award.
Following that the APEX Passenger Choice Award Winners ceremony will take place recognising airlines from every corner of the world for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.
Sponsored by:
Thursday 9th June - Day 3
Opening Keynote – Option 1
Urban Air Port develops vertiports for future air mobility and recently outlined a commercial model with a dedicated e-commerce platform for its passengers in partnerships with six major retail & F&B brands to diversify income streams and unlock the market for more sites worldwide. How paramount will commercial endeavours be to the viability of eVTOL operators in the future, and what can air transport stakeholders learn from these approaches being fostered by the next generation of mobility providers?


Keith Hunter
Chief Retail Officer
Urban-Air Port & Former SVP of Qatar Duty Free
Opening Keynote – Option 2
SAS is now making the largest move within Digital & IT in the history of the company, and has the ambition to lead the way for the industry into the future and create a seamless travel experience for passengers, so what does that transformation actually look like and how will it be achieved?


Charlotte Svensson
EVP & CIO
SAS
Innovation to solve the sustainability crisis for our sector
FTE believes now is the time to evolve sustainability discussions beyond next-generation aircraft, offset programmes and biofuel initiatives, and to look at how every aspect of the industry and innovative new approaches can play an invaluable role in reducing the carbon footprint around the world.
Format: Interactive panel sharing ideas after a scene-setting presentation from the moderator.


Clyde Hutchinson
General Partner
Team ABC (former Head of Viva Air Labs)


John Nilsson
Strategic Planning Manager Electric and Hydrogen Aircraft Infrastructure
Swedavia


Thomas Fowler
Director Of Sustainability and Finance
Ryanair


Nadia Kaddouri
Global Head of Sustainability
Swissport


Mauro Oretti
Vice President, Marketing & Commercial
SkyTeam


Ana Salazar
Head of Sustainability
Aena
Coffee and networking in the exhibition hall
Jump Seat Debate on Disruption Management Approaches

Disruption is often beyond our control, but our industry has made little progress in the way it handles this regular occurrence, and we let down passengers too often by working in in an uncoordinated, transactional fashion without thinking about the customer first and FTE wants to prioritise this as an area we drive improvement in.
We will tackle this important subject with a Jump Seat debate that enables an entire group to participate in a lively conversation and debate without the use of any AV or slides. A single chair is placed at the front of the room – this is the Jump Seat. The remaining chairs are arranged in a semi-circle facing the Jump Seat. The participants who join the session fill the seats around the jump seat in advance of the session beginning. Following scene setting introductions from the workshop leaders we will introduce the topics and shares views, opportunities and challenges and at any time any member of the audience can occupy the Jump Seat and voice their views on the topic at large, or what they may just have heard. The discussion continues with participants frequently entering and leaving the jump seat – they are the only ones who can talk at any time except the moderators. It enables an honest sharing of views in an exciting environment where many exciting new approaches that can be taken in this realm.
How can the industry collectively now better handle disruption situations? Are there better ways to quickly deliver holistic solutions for disrupted passengers (from meals to accommodation), mapped to solve the negative experience disruption often brings? How can we minimise passenger stress through digital channels?


Sveinn Akerlie
CEO
Plan3


Simon Dempsey
CCO
Plan3 and FTE’s ‘Mayor for Startups’
Creating a winning eVTOL customer experience to provide a real alternative to the mobility choices of today
Alternative Session Choice
Following the highly successful introduction of the FTE Air MobilityX Summit at FTE Global in Vegas last December, Dublin will play home to the inaugural FTE EMEA Air MobilityX Summit. Experts and guest speakers will help industry stakeholders understand the latest developments in this fast-moving area and how they should adapt their strategies to take advantage of this major change in transportation, which is sure to have big repercussions for the end-to-end travel experience in the future.
Following a scene-setting moderator’s presentation and keynotes, a panel of industry innovators will discuss their efforts, visions & learnings relating to what they will do following the establishment of eVTOL operations to deliver a seamless customer journey, and great experience, that will ultimately lead them to winning the customer, and establishing a new mobility platform of choice.


Dr. Benedikt Kloss
Associate Partner
McKinsey & Company and member of the McKinsey Center for Future Mobility (MCFM)
Aircraft leasing giant Avolon has placed the largest ever eVTOL aircraft order with Vertical Aerospace for up to 500 electric aircraft and is working with GOL, Virgin Atlantic, Japan Airlines & AirAsia on establishing ride sharing platforms in their home markets. What have Avolon and Vertical Aerospace learned so far from their efforts in the eVTOL realm, and how do they think a winning customer proposition should be forged?


Dómhnal Slattery
CEO
Avolon
A new company UrbanV has been set up by Aeroporti di Roma, SAVE-Venice Airport, Aeroports de la Cote d’Azur and Aeroporto Guglielmo Marconi di Bologna with the aim to accelerate the development of urban air mobility infrastructures internationally, so what is the right approach to setting up vertiports at airports and connecting them seamlessly with other forms of mobility?


Carlo Tursi
CEO
UrbanV


Christophe Lapierre
Head Of Strategy
Luxaviation Group


Dr. Ralf Gaffal
Managing Director
Munich Airport International


Brad Miller
Managing Director, UK & EMEA
Ferrovial Vertiports
- How will the future eVTOL consumer journey look like?
- How to win the consumer? What will be main consumers demands in the future eVTOL journey? What are the make-or-break points in the future eVTOL consumer journey?
- How to provide a competitive offering to other mobility modes (e.g., taxi, e-hailing)?
- How to seamlessly integrate eVTOL into the full mobility picture? How to provide intermodal mobility, i.e., close the first- and last-mile gap?
- How to optimize the vertiport journey? How will this be different from today’s airport journeys?
- How to monetize along the full consumer journey?
Lunch and networking in the exhibition hall
Innovation Pitch Sessions
Special Presentation:
FTE Training presentation – Strategies to solve the new workforce challenge, and to keeping existing staff onboard and motivated to better serve customers, and the business.


Steven Dickson
Managing Partner
Skylight Aviation
Digital Identity & Travel Advancements


Andrew Price
Former Head of Transformation
Future Travel Experience
How are Lufthansa and Fraport collaborating to facilitate biometrics across all the key touchpoints in the passenger journey?


Patrick Sgueglia
Product Manager - Regulatory Services & Biometrics
Lufthansa


Jens Sanner
Program Director for Digital Services and Transformation
Fraport
Aena has done 3 biometric pilots with the latest covering the entire passenger journey from home to the plane – app for enrolment, Self Bag Drop, security control and boarding gate. What have been the learnings from these pilots and how will will they now deploy biometrics across the Aena airport network?


Pablo Lopez Loeches
Head of Technological Surveillance & Innovation Financing Department
Aena
What were the results, and lessons learned, when Eurostar together with iProov, ran a first-of-a-kind 6 month trial using face biometric technology to provide a walk-through passenger corridor, enabling access to high-speed rail services?


Aarti Samani
SVP Product and Marketing
iProov
KLM is one of the first movers to explore biometrics through the passenger journey, but where is the airline looking next with its digital identity efforts?


Jordie Knoppers
Customer Journey Manager Seamless Travel & Biometrics
KLM Royal Dutch Airlines
Reimagining end-to-end customer & baggage journeys with new approaches powered by technology, design & collaboration


Steven Dickson
Managing Partner
Skylight Aviation


Preston Peterson
Director of Customer Experience Innovation
American Airlines


Alvaro de Ramon
Head of Customer Experience
Aena


Darin Juby
Director Baggage Services
Greater Toronto Airports Authority


Dr. Joe Leader
CEO
APEX/IFSA
Coffee and networking in the exhibition hall
Closing Keynote Session – Leaders Panel (Open to all participants)


Dina Ben Tal Ganancia
CEO
EL AL Israel Airlines


Robert Carey
President
Wizz Air
FTE EMEA/Ancillary/World Airport Retail Closing Party at the Guinness Storehouse Gravity Bar

Following an incredible two days of learning, networking and inspiration, FTE EMEA/Ancillary/World Airport Retailing builds towards an exciting, fun-filled crescendo through our unique closing social event. The night will showcase world-famous Irish hospitality, music, drink and craic, and will undoubtedly live long in the memory, and help forge new relationships and business prospects, for all. Taking place at the new Gravity Bar at the Guinness Storehouse, firstly you will explore the story of Guinness across the seven floors of this iconic building, before taking in the 360-degree views of Dublin city from Gravity Bar – the best rooftop bar in Ireland.
Sponsored by: