FTE EMEA 11-13 June 2O24, Dublin

FTE EMEA Conference

Headline Partner
Headline Partner
Benchmark your organisation’s innovation levels against the industry’s best.

FTE conferences deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also hone in on the most pertinent topics and areas of interest. Our sessions utilise diverse formats ranging from case studies and panel sessions to co-creation roundtables and elevator pitches.

You can expect the conferences to cover innovation efforts around digital transformation, customer experience, commercial revenues, inflight innovation, operational efficiency, future airports and sustainability.

View the FTE Ancillary & Retailing Conference Agenda >>

The agenda for FTE EMEA Conference 2024 is currently being developed, but to give you an idea of the overall quality and areas of focus, please review the FTE EMEA Conference agenda from our 2023 event
Thursday May 11th 09:30 - 10:15

Pre-event exclusive inspirational webinar for FTE Dublin attendees

PRE-EVENT WEBINAR
Baggage innovation group meeting

Jamie is the Irish Growth Lead for Stripe, a financial infrastructure platform. He helps companies of all sizes use Stripe to launch new business models, enter new markets, and accelerate their growth. Jamie is a former Ireland rugby captain and start-up investor and mentor. He holds an MBA and a degree in Medical Engineering.




FTE EMEA Conference Agenda 2023

Tuesday 23rd May 2023

Tuesday 23rd May 13:00 - 17:00

FTE Digital, Innovation & Startup Hub Live (open to Corporate Partners only)

The members-only FTE Digital, Innovation & Startup Hub Live event will be hosted as part of our Dublin event. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of pioneering startups.

To learn more or to join the FTE Digital, Innovation & Startup Hub, click here.

Tuesday 23rd May 14:00 - 16:00

FTE Baggage Innovation Working Group meeting (members only)

Baggage innovation group meeting

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector.

Dublin Airport welcomes members to this face-to-face gathering, and to learn from one another and collaborate on game-changing proof of concepts (POCs) to reduce costs, improve passenger experience, and test innovations.

Please contact us for more information Airlines can join for free

Tuesday 23rd May 16:00 - 18:00

City of Dublin Walking Tour

Brought to you by passenger disruption experts Plan3

We here at FTE pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support that ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees, to join them on Tuesday 23rd May for a City of Dublin Walking Tour.

Offering a local taste of Dublin in this 2-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow participants at The FTE Dublin Ice Breaker at The Odeon.

NOW FULLY BOOKED

 

Tuesday 23rd May 18:00 - 20:30

The FTE Dublin Ice Breaker – The Odeon

The Odeon provides the perfect backdrop for us to kick off the show. Originally, the Harcourt Street Railway Terminus, designed by George Wilkinson, it opened in 1850 operating as Dublin City centres main station until the line’s closure in 1959. This lovingly restored building has fast become the hot spot venue for evening drinks in the capital. We invite delegates to join us for the very best of Ireland’s famous drinks, food, and entertainment. Meet with your fellow FTE attendees, connect with industry colleagues both new and established – and if you’d like to continue your night, there are endless additional watering holes nearby.

Wednesday 24th May 2023

Wednesday 24th May 08:00 - 09:00

Airline Breakfast Workshop

Wednesday 24th May 08:30 - 09:00

Registration & Exhibition Opening

Show opening and VIP tour of exclusive unveilings on the floor by exhibitors, plus networking & coffee.

Wednesday 24th May 09:00 - 09:30

Opening Keynote for all participants

Welcome Address:
Daniel Coleman

Founder & CEO

Future Travel Experience

Dr. Joe Leader

CEO

APEX/IFSA

Opening Keynote Interview:
Sir Tim Clark

President

Emirates

Sir Tim Clark Keynote speaker image

An exclusive interview with the President of Emirates on his legacy and his future vision for the group, and the industry at large.

Wednesday 24th May 09:30 - 10:30

What are the products relating to the end-to-end customer journey of tomorrow that customers will really value and want to invest in, and how do we then retail these?

Welcome Address:
Eric Leopold

Founder

Threedot

Moderator’s Presentation:

What is a leading futurist’s view on the future of aviation, and what are the findings from the FTE/Fast Future Survey on the needs of tomorrow’s customers?

Rohit Talwar

CEO

Fast Future

New Airline Perspective:

What will NEOM Airlines in Saudi Arabia do to deliver real innovation – pioneering ideas and exceeding boundaries in a world inspired by imagination?

Klaus Goersch

CEO

NEOM Airlines

Session Sponsored by:

10:30 - 11:30

Coffee and networking in the exhibition hall

Wednesday 24th May 11:30 - 12:00

FTE EMEA Innovate Awards Pitch Session: “Best New CX Concept” category

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on a stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be a 5-minute pitch from each finalist, with quick-fire questions and comments from the judges.

The following organisations are the finalists pitching in this session:

Enabling airlines to engage the Next Gen customers

Viktor Nekrylov
Viktor Nekrylov

Co-Founder & CEO

DRCT

Uptrip – Airline loyalty meets gamification

João Fernandes

Junior Venture Development Manager

Lufthansa Innovation Hub

Offering an enhanced Engagement & Gamification experience for travelers, via the FRAwards initiative

Katerina Glynatsi

Copywriter & Content Manager

MPASS

Make your app (and website) your client’s destination

Uri-Sperling
Uri Sperling

Founder & CEO

UCPlaces

Wednesday 24th May 12:00 - 13:00

Innovative approaches to better drive industry efficiency ambitions, and to protect the planet

Format:

After a scene setting keynote each speaker will talk for five minutes from their seat on how they are evolving their approaches to driving efficiency and sustainability for their organisations. After everyone has voiced their opinion, the panel will share their ideas for the future.

Moderator:
Clyde Hutchinson

General Partner

Team ABC (former Head of Viva Air Labs)

Scene Setting Keynote:

Build future success today: innovation, collaboration and sustainability. How to improve company & industry performance and to protect the planet

Sjoerd Blum

Schiphol Group Aviation Solutions

Schiphol Group

Panellists:
Andrea Chiappetta

Head of Innovation

ITA Airways

Mats Berglind

Innovation Manager - Strategic Initiatives and Innovation

Swedavia

Arlette van der Veer

Senior Manager Radical Innovation

KLM

13:00 - 14:30

Lunch and networking in the exhibition hall

Wednesday 24th May 13:15 - 14:15

Start-up pitch session

Opening Presentation:

How Royal Air Maroc’s Open Innovation Program is giving startups the opportunity to engage with leading players in the aviation industry, and potentially sign commercial contracts with the airline

Mohamed El Mehdi Driouiche
Mohamed El Mehdi Driouiche

Vice President Digital & IT

Royal Air Maroc

Mohamed Amine Briuni
Mohamed Amine Briuni

Head of Digital Strategy & Governance

Royal Air Maroc

Ola Barramou
Ola Barramou

Innovation & Culture Lead

Royal Air Maroc

Fatima Zahra El Mernissi
Fatima Zahra El Mernissi

Digital Strategy Manager

Royal Air Maroc

Startup pitches from:
Pawtrip
SimpleVisa
shabstec

Sponsored By:

Wednesday 24th May 14:30 - 15:30

The FTE EMEA Metaverse, NFT & Crypto Symposium

OPTION 1

Metaverse-FTE-emea-2023

Format: Following a scene-setting case study, our industry experts will discuss their experiences of rolling out metaverse environments and crypto/NFT initiatives for their organisations and share the lessons learned along the way, plus potential use cases for these exciting new technologies.

Moderator:
Rohit Talwar

CEO

Fast Future

Opening Case Study:

How is Lufthansa leveraging the metaverse with VR & XR to champion new product offerings to the world, and what other use cases are there for the metaverse across its business?

Dr. Bjoern Becker

Head of Future Intercontinental Experience Program

Lufthansa

Bastian Schütz

Product & Business Development

Meta Reality Labs

Camillo Stark

Deputy Managing Director (AR/VR Labs)

MSM.digital

The Future of Retailing:

How Flybondi is revolutionizing the customer experience by providing retail attributes to airline tickets. Flybondi has become the first airline to fully tokenize its inventory. Leveraging the decentralizing attributes of blockchain to enable more customer flexibility, reduce servicing costs and introduce a multiplier effect to its sales and distribution strategy. Every Flybondi ticket is now an NFTicket.

Manuel Jose Alvarez

Data & Business Intelligence

Flybondi

Juan Pablo Lafosse

CEO

TravelX

How is airBaltic implementing new blockchain solutions as for example Planies NFT for the aviation industry to enhance the customer experience?

Arturs Garais

Web3 Project Lead

airBaltic

Wednesday 24th May 14:31 - 15:30

How can we take CX experiences involving the airport, baggage & aircraft to the next level for tomorrow’s customer?

OPTION 2

Format:

The moderator will set the scene, and then each speaker will talk for five minutes from their seat on how they are evolving their approaches to CX for passenger and baggage journeys. After everyone has voiced their opinion, the panel will share their ideas for the future.

Moderator:
Darin Juby

Head of Baggage Transformation

Future Travel Experience

Panellists:
Kevin Kleist

Senior Emerging Trends Advisor

Southwest Airlines

Sujata Suri

Vice President Strategy and Commercial Development

Hamad International Airport

David Kondo

Head of Airport Customer Experience

Finnair & APEX Board Member

Bob Kwik

Worldwide Head of Airports

Amazon Web Services (AWS)

More speakers to be announced shortly.

Wednesday 24th May 14:33 - 15:30

Workshop: How to – practically – integrate sustainability into everything your organisation is doing day to day?

OPTION 3

LED BY:
Mats Berglind

Innovation Manager - Strategic Initiatives and Innovation

Swedavia

15:30 - 16:30

Coffee and networking in the exhibition hall

Wednesday 24th May 16:30 - 17:30

Day 2 Closing Session

Moderator
Dr. Joe Leader

CEO

APEX/IFSA

PRESENTATION:

What can we expect of tomorrow’s customer, and how can the travel sector embrace new technologies like AR, VR, and AI to better serve their needs?

Russell-Pert
Russell Pert

Director, Head of Industry, Financial Services and Travel

Meta

CONTRIBUTIONS FROM:

daa: Thinking BIG in airports.

Kenny Jacobs

CEO

daa

Keynote interview

Wednesday 24th May 17:30 - 18:45

Networking Reception & FTE and APEX Awards Ceremonies

networking-reception-and-fte-apex-awards-ceremony-images

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. On the FTE side, we are delighted to have revealed the FTE Airline & Airport Digital & Innovation Power Lists EMEA 2023 to shine a light on those who are pioneering new approaches that have the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy, and six will be Highly Commended, during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues. In addition, 15 airlines and 15 airports have also been shortlisted for FTE World Ancillary & Retailing Awards 2023, with one in each category being honoured as the best of 2023 at the ceremony.

Following this, the APEX Passenger Choice Award Winners ceremony will take place, recognising airlines from Europe, South America & North America for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.

Networking Reception Sponsored By:

Wednesday 24th May 21:00 - 23:00

‘Summer in Dublin’ Travel Massive Meet Up

The Travel Massive Dublin Chapter invites FTE delegates to attend a meet up in the iconic watering hole, Café En Seine. The “Summer in Dublin” informal social event is the perfect opportunity to continue your conference networking and connect with the local travel community. The not-for-profit Travel Massive Dublin has been hosting free-to-attend social events, insightful interviews, educational panels, and generally supporting the travel industry in Ireland since October 2013.

Thursday 25th May 2023

Thursday 25th May 08:30 - 09:00

Registration & Exhibition Opens

The show opens once again for further unveilings on the floor by exhibitors, plus networking and coffee.

Thursday 25th May 09:00 - 09:30

Opening Keynote

OPTION 1

How is Alaska Airlines using innovation to take itself to the next level?

Charu Jain

Senior Vice President Merchandising & Innovation

Alaska Airlines

Thursday 25th May 09:00 - 09:30

Opening Keynote

Option 2

How will BEOND – the new only all-premium airline worldwide of its kind – deliver an experience like no other and succeed in such a competitive marketplace?

Tero-Taskila
Tero Taskila

CEO

BEOND

Thursday 25th May 09:30 - 09:50

Special Keynote

Transforming an airline from the ground up – the journey of creating the “new Vueling” with super-strong customer centricity.

Heather-Figallo
Heather Figallo

Chief Transformation Officer

Vueling

Guido Woska

Global Executive Partner & Managing Director

Manyone

Thursday 25th May 10:00 - 10:30

FTE EMEA Innovate Awards Pitch Session:“Most Innovative Airline Initiative” category

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on a stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be a 5-minute pitch from each finalist, with quick-fire questions and comments from the judges.

The following organisations are the finalists pitching in this session:

Finnair’s elevated long haul experience

David Kondo

Head of Airport Customer Experience

Finnair & APEX Board Member

The “Bold Moves” initiative

Arlette van der Veer

Senior Manager Radical Innovation

KLM

Lufthansa’s application of Metaverse and Extended Reality (XR)

Dr. Bjoern Becker

Head of Future Intercontinental Experience Program

Lufthansa

10:30 - 11:30

Coffee and networking in the exhibition hall

Thursday 25th May 11:30 - 11:50

Special Segment

OPTION 1

Joe Leader, CEO, APEX/IFSA interviews Shai Weiss, CEO, Virgin Atlantic

SHAI-WEISS-fte-emea-2023-speaker-graphic

Session Sponsored By:

Thursday 25th May 11:50 - 12:45

Workshop: How do we advance robotics and automation in air transport, and what can we learn from early efforts in these areas?

OPTION 4

Led by:
Darin Juby

Head of Baggage Transformation

Future Travel Experience

Ryan Ghee

Chief Operating Officer

Future Travel Experience

Thursday 25th May 11:50 - 12:45

New ways of thinking to drive unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors

OPTION 1 continued

Format:

The panel members will each share a range of dynamic approaches from their panel seats on how they are leveraging technology to deliver next-level customer experiences, before engaging in a discussion on how modern consumer expectations are evolving and what approaches are needed to respond to current trends.

Moderator:
Simon Dempsey

CCO

Plan3 and FTE’s ‘Mayor for Startups’

Panellists:
Per Lilie
Per Lilie

Founder

Transform Digital (formerly of Spotify, SAS & Qatar Airways)

bobby-healy
Bobby Healy

Co-Founder

Meili & Manna Drone Delivery

Guido Woska

Global Executive Partner & Managing Director

Manyone

Russell Braterman

Proposition & Innovation Director

easyJet

More speakers to be announced shortly.

12:45 - 13:45

Lunch break on the exhibition floor

Thursday 25th May 13:00 - 13:30

Innovation Pitch Session

featuring contributions from:
Finnair
klm
klm
Thursday 25th May 13:45 - 15:00

FTE EMEA Innovate Awards Pitch Session: “Most Innovative Airport Initiative” category

OPTION 1

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on a stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be a 5-minute pitch from each finalist, with quick-fire questions and comments from the judges.

The following organisations are the finalists pitching in this session:

Runway to the Future – a condensed and unique journey on innovation for the Airports of Rome, from its first model to our CVC.

Emanuele Calà

Vice President Innovation & Quality

Aeroporti di Roma

Baggage handling, next generation

Idar Sørgjerd

Department Manager, BHS, Tech & Op. Excellence

Avinor

Experience the Lab Gate: a multifunctional, dedicated area for quick testing of innovative and surprising experiences, products & services with direct customer feedback

Manuel Wiesner

Leader Business Development

FraAlliance

Michelle Herr

Leader Customer Experience

FraAlliance

Digital Twin innovation

Haider Arif Hayat

Head of Enterprise Information Architecture, Analytics & AI

Hamad International Airport

Thursday 25th May 13:46 - 15:00

Innovative approaches to solving industry pain points for tomorrow’s customers

OPTION 2

Moderator
Andrew Price

Former Head of Transformation

Future Travel Experience

PRESENTERS:

What are the most successful ways to support passengers during times of disruption?

Luca De Angelis

CEO

HRS Crew & Passenger Solutions

Yvo van der Tol

CCO

HRS Crew & Passenger Solutions

Southwest is on a mission to shave five minutes off turnaround times by boarding passengers faster at the gate, and has been testing 11 interesting concepts at gates at Hartsfield-Jackson Atlanta International Airport. How has technology played a role to improve turnaround times, and what learnings and recommendations have been made?

Kevin Kleist

Senior Emerging Trends Advisor

Southwest Airlines

Tom Garrison

Solutions Architect, Innovation & Emerging Trends

Southwest Airlines

How can we revolutionise the ways in which the industry moves and tracks bags for stakeholders and our passengers?

Marlon van der Meer

Founder

BagsID

15:00 - 15:45

Coffee break in the exhibition hall

Thursday 25th May 15:45 - 16:45

What are the new approaches, and technologies, that can make a transformational difference to the ways airports and airlines will operate in the future?

OPTION 1

Moderator’s Presentation:

What can we expect from Saudi’s ultra-luxury and futuristic Red Sea Airport which will be operated by daa International?

David Wilson

Managing Partner

daa International

SPEAKERS:

How has Fraport used its Digital Factory to generate rapid solutions for its business problems, and what results and lessons have been learned from its passenger focused MVP’s?

Jörg-Moßmann
Jörg Moßmann

Senior Project and Portfolio Manager

Fraport AG

How Aeroporti Di Roma’s new innovation model with collaboration at it’s heart is driving its mission to create a “digital, reliable, data-driven and sustainable airport”

Emanuele Calà

Vice President Innovation & Quality

Aeroporti di Roma

Thursday 25th May 15:46 - 16:45

Workshop: How will ChatGPT, and applications like it, help us reimagine air transport?

OPTION 2

Led by:
Rohit Talwar

CEO

Fast Future

Thursday 25th May 16:45 - 17:15

Closing Keynote, FTE Innovate Awards Ceremony & Farewell Drink

Mesfin Tasew

Group Chief Executive Officer

Ethiopian Airlines

We culminate two days of learning, networking, and inspiration, by inviting all attendees to relax and enjoy a ‘farewell’ drink while taking in one final fantastic keynote. During those two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close, where those all-important audience votes will be tallied, and we will announce and celebrate our FTE Innovate Awards winners.