FTE EMEA 11-13 June 2O24, Dublin

FTE EMEA Conference

Headline Partner
Headline Partner
Headline Partner
Headline Partner
Headline Partner
Benchmark your organisation’s innovation levels against the industry’s best.

FTE conferences deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also hone in on the most pertinent topics and areas of interest. Our sessions utilise diverse formats ranging from case studies and panel sessions to co-creation roundtables and elevator pitches.

You can expect the conferences to cover innovation efforts around digital transformation, customer experience, commercial revenues, inflight innovation, operational efficiency, future airports and sustainability.

View the FTE Ancillary & Retailing Conference Agenda >>


FTE EMEA Conference Agenda 2024

Filters

Tuesday 11th June 2024

Tuesday 11th June 13:00 - 17:00

FTE Digital, Innovation & Startup Hub (members only)

The members-only FTE Digital, Innovation & Startup Hub Live Day will be hosted as part of our Dublin event. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of pioneering startups.

The three core themes of the FTE Hub for 2024 are Artificial Intelligence (AI), Robotics and the Internet of Things (IoT) and these topics are at the forefront of our FTE Hub meetings over the next 12 months. International Airlines Group, Dallas Fort Worth International Airport, Manchester Airports Group, Isavia, and London Luton Airport are among the latest Corporate Partners to join.

The FTE Hub is a truly unique community, playing a crucial role in accelerating the speed at which industry stakeholders master utilisation of cutting-edge technologies. Members openly share expertise, experiences and inspiration year-round through curated virtual and live environments globally.

To learn more or to join the FTE Digital, Innovation & Startup Hub, click here >>

Hosted by

Register now >>
Tuesday 11th June 14:00 - 16:00

FTE Baggage Innovation Working Group meeting (members only)

Baggage innovation group meeting

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector. There are over 100 BIWG members, with the latest to join including International Airlines Group, Manchester Airports Group, Frankfurt Airport, Isavia, Western Sydney Airport, and Orlando International Airport.

Dublin Airport welcomes members to this face-to-face gathering to learn from one another and collaborate on game-changing Proof of Concepts (POCs) to reduce costs, improve passenger experience, and test innovations.

Please contact us for more information Airlines can join for free

Hosted by our valued partner
dublin-airport

Register now >>
Tuesday 11th June 15:00 - 17:00

FTE World Airport Retailing Working Group (members only)

Future Travel Experience is taking its engagement with airport commercial leaders to the next level through the FTE World Airport Retailing Working Group. This initiative provides a platform – and is building a community – in which the brightest, most progressive minds in the commercial sector globally can network and share ideas, visions and learnings on how the industry can improve its commercial offerings, strategies and collaboration. As part of FTE’s commitment to the widest possible engagement, access to the Working Group is free to all relevant industry stakeholders and membership is growing rapidly, with over 400 executives as active members representing almost 100 airports, 100+ partners and 17 airlines.

This face-to-face meeting, hosted by Stripe, welcomes members to hear from retailing innovators in Dublin and learn more around progressive new business models from their like-minded industry colleagues.

Join the FTE World Airport Retailing Working Group – free to all relevant industry stakeholders >>

Hosted by our valued partner
dublin-airport

Register now >>
Tuesday 11th June 16:00 - 18:00

City of Dublin Walking Tour

Brought to you by passenger disruption experts Plan3

We here at FTE pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support that ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees, to join them on Tuesday 11th June for a City of Dublin Walking Tour.

Offering a local taste of Dublin in this 2-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow participants at The FTE Dublin Ice Breaker at The Giddy Dolphin.

By invitation only – Registration coming soon.

 

Register now >>
Tuesday 11th June 18:00 - 20:30

The FTE Dublin Ice Breaker at the Giddy Dolphin

In the heart of buzzing Temple Bar, The Giddy Dolphin provides the perfect location for us to kick off the show. Set on the ground floor of the historic Dollard Printing House, the building itself is the oldest steel frame structure in Ireland dating back to 1886. We invite delegates to join us for not only quality food, drink, and an authentic Irish experience but most importantly, the craic! Meet with your fellow FTE attendees, connect with industry colleagues both new and established – and if you’d like to continue your night, there are endless additional watering holes nearby.

Register now >>

Wednesday 12th June 2024

Wednesday 12th June 08:30 - 09:00

Registration & Exhibition Opening

Show Opening and VIP tour of exclusive unveilings on the floor by exhibitors, plus networking & coffee.

Register now >>
Wednesday 12th June 09:00 - 09:30

Opening Keynote Session

Welcome Address
Daniel Coleman

Founder & CEO

Future Travel Experience

Keynote Interview
Dr. Joe Leader

CEO

APEX/IFSA

Anko van der Werff

President & CEO

SAS

Register now >>
Wednesday 12th June 09:30 - 10:30

The FTE Future Differentiation & Business Models Think Tank Live

Joint session with FTE EMEA

Business-Differentiation-Business-Models-Think-Tank

Captain
Rohit Talwar

CEO

Fast Future

Team Members
Steven Greenway

CEO

flyadeal

Tero-Taskila
Tero Taskila

CEO

BEOND

Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial

Vantage Airport Group

Guðmundur Daði Rúnarsson
Guðmundur Daði Rúnarsson

CCO and Airport Development Officer

Keflavik Airport

Martin Jones

CEO

CAVU

Future Travel Experience is wholeheartedly committed to driving positive industry change. A vital part of these efforts are our unique Think Tank projects, which bring together senior experts and leaders from across the industry to tackle key topics, co-create forward-thinking visions, and address common challenges. One such challenge that is emerging across the sector is the search for meaningful differentiation that enhances the customer proposition in a profitable manner.

In the search for differentiation, the sector has achieved a certain level of maturity in terms of the physical airport infrastructure, cabin experience, and retail offering.  The next stages of differentiation could increasingly come from new approaches that deliver more personalised, unique, and tailored offerings for passengers at every stage of the passenger journey. However, that can only be achieved through bold new operating models and collaborative commercial approaches to developing customer offerings. This in turn demands new thinking and approaches to enable collaboration between different stakeholders across the sector to deliver those offerings which none of them could deliver individually. So what could this range of future customer offerings look like, and what new business models will we need to evolve to facilitate them and ensure profitable returns for all involved?

To help develop and drive new ideas and collaborations, working in partnership with Fast Future, we are launching The Future Differentiation and Business Models Think Tank. To launch the Think Tank, we have pulled together a representative team of industry heavyweights that will uniquely represent stakeholders across the industry. Months in advance of the show, the team will collaborate and engage to create a unique vision and presentation deck that will be shared exclusively at the show in Dublin with the aims of inspiring attendees and setting the tone for everything that follows at the show.

As well as providing an end-to-end vision, this Think Tank will include a series of key industry recommendations, and segments dedicated to:

  • What are the new trends in the consumer world, and the pulse of customer expectations in travel for today and tomorrow?
  • What are the latest predictions on appetite to travel for leisure and business in the long-term?
  • What will the future product offering need to look like on the ground, up in the air, and in the retail offering?
  • Addressing the elephant in the room, how can the industry better address the sustainability concerns of passengers?
  • What impact can technologies like AI, robotics, IoT and metaverses have on the industry to dramatically improve passenger and employees’ experiences and stakeholder margins?
  • How can we better leverage and share data?
  • How could the industry better market, engage, and serve different generations of passengers?
  • How might business models between stakeholders need to evolve to create a more differentiated customer journey, and what good examples are there in the sector now which can help light a path for the industry to follow?
Register now >>
10:30 - 11:30

Coffee and networking

Wednesday 12th June 11:30 - 12:00

FTE EMEA INNOVATE AWARDS Pitch Session: “Best Customer Centric Proposition” from a supplier of any size

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on a stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be a 5-minute pitch from each nominee with quick fire questions and comments from the judges.

PITCHES BY

Content Trip Solutions’ Explore&Go interactive map

Carlos Boyero
Carlos Boyero

Deputy Operations Manager

Smartvel

Content Trip Solutions (Smartvel) is shortlisted for Explore&Go – an interactive map that showcases destinations aligning with traveller preferences according to budget, interests, type of trip, profile or mood, so users have all the information they need in one place. Explore&Go helps airlines attract new customers at their inspiration stage, taking them into a journey of discovery and making an impression through captivating visuals and informative content. It can be customised according to the airline look and feel for a perfect integration on their apps and websites, while providing filters based on their customers’ preferences. “Smartvel’s AI-powered travel content technology crafted by our skilled content team, provides continuous updating to the content so that customers can have all the latest info, saving time and money to marketing and content teams,” Content Trip Solutions (Smartvel) explains. “In essence, Explore&Go impacts potential customers at the awareness stage and makes the purchase decision easier, enhancing conversion rates and personalising strategies for each individual.”

Galeri AG’s innovative approach to revolutionise media consumption

Ajintha Pathmanathan

CEO

Galeri AG

Galeri AG is shortlisted for an innovative approach combining technology, entertainment, and mental health to revolutionise media consumption. By integrating biofeedback sensors with immersive media, the initiative aims to empower users, providing personalised content recommendations based on users’ physiological and cognitive states. The concept of Galeri aims to redefine airport experience with immersive XR technology. At the intersection of aviation and healthcare expertise, Galeri is distinct from other XR technologies, as it serves as an escape from the anxieties or boredom of airport travel and unlocks the future of personalised wellness. Galeri stands out as a transformative initiative that integrates cutting-edge technology with a focus on mental health and well-being. “Its innovative approach to media consumption, strategic targeting of the aviation industry, emphasis on user experience, and alignment with UN Sustainable Development Goals demonstrate a holistic and impactful vision,” Galeri AG explains.

ZestIoT’s SmartBoarding solution

Thomas Sermon
Thomas Sermon

European Sales Director

ZestIOT

ZestIoT is shortlisted for its first-to-market solution, SmartBoarding, which has been rolled out with inaugural client Aeroporti di Roma. Using Artificial Intelligence (AI) and the Internet of Things (IoT), SmartBoarding enables passengers to view live flight and boarding progress, including a live video feed of the gate straight to their mobile device. The passenger scans a QR code, chooses their gate and is subsequently presented with a more detailed mobile FID which provides live video of the gate, departure information, boarding progress (as a percentage) and any customised communications required by the airport or airline. “For the airport/airline, the solution has increased passenger satisfaction, increased dwell time in the departure areas and increased non-aeronautical revenue potential,” ZestIoT explains. “The airport/airline will be provided with an analytical dashboard where they themselves can review, in real-time, boarding progress and flight status, including the use of AI to count the number of cabin bags and wheelchairs.”

Register now >>
Wednesday 12th June 12:00 - 13:00

How can we take CX experiences involving the airport, baggage & inflight to the next level for tomorrow’s customer?

Format

The moderator will set the scene, and then each speaker will talk for five minutes from their seat on how they are evolving their approaches to CX for passenger and baggage journeys. After everyone has voiced their opinion, the panel will share their ideas for the future.

Moderator
Andrew Price

Managing Director

Opermium

Panellists
Jennifer Schwierzke
Jennifer Schwierzke

VP of Customer Strategy & Innovation

United Airlines

Nick Woods
Nick Woods

CIO

MAG

Kevin Kleist

Senior Emerging Trends Advisor

Southwest Airlines

Giulio Ranucci

Head of Innovation & Digital

Aeroporti di Roma

Topics to cover
  • Hard Product & Soft Product evolution
  • Emerging technologies that support seamless customer experiences, efficient and personalized processes, and enhanced throughput.
  • Collaboration & Data Sharing
  • Technology vs human touch – what’s the right balance
  • The role of staff going forward to serve passengers
  • Better serving passengers in times of disruption

More speakers to be announced soon

Register now >>
Wednesday 12th June 13:00 - 14:30

Lunch and networking in the exhibition hall

Sponsored by

Register now >>
Wednesday 12th June 13:15 - 14:15

Startup pitch session

Elevator pitches from some of the most exciting startup members of the FTE Digital, Innovation & Startup Hub.

Startup pitches from:

VIP Customer Support: What we learned from connecting 100M+ airline interactions.

Johnny Bosche

Founder

Cielo

Real-time Digital Twins for Airline and Airport Operations

Martine Skaret

Marketing & Growth Lead

Emu Analytics

How airlines can earn from an untapped multi billion dollar ancillary opportunity

Barry Klipp

CEO & Co-Founder

InterLnkd

New era of inflight shopping

Andy Palacios

Vice-President

LiFE in the Air

Electronic Bag Tags (EBT) and Baggage Tracking

Shabbir Girach

Managing Director

Shabstec Limited

Improve CX, Strengthen Loyalty programs, boost app use and increase ancillary revenue with GPS-guided tours

Uri-Sperling
Uri Sperling

Founder & CEO

UCPlaces

Register now >>
Wednesday 12th June 14:30 - 15:30

What are the new technologies and automation approaches, that can make a transformational difference to the ways air transport stakeholders will operate in the airport in the future?

OPTION 1

Format

Two deep dive presentations followed by a fast-moving panel discussion.

Moderator
Darin Juby

Head of Baggage Transformation

Future Travel Experience

Presentations by

IAG is exploring a path to autonomous operations, but how long might that take to achieve and what does it need to see from industry stakeholders to make such a vision a reality?

Harvey Tate
Harvey Tate

Human API – Digital Transformation

International Airlines Group (IAG)

Fraport‘s digitilization vision for the future

Claus Grunow
Claus Grunow

Vice President of Corporate Strategy and Digitalization

Fraport

How central should automation, and robotisation, be for airports to better serve employees, stakeholders and passengers in the future?

Dennis van Kleef

Programme Lead Baggage

Royal Schiphol Group

Wopke Dost

Programme Management Lead

nlmtd

Idar Sorgjerd

Department Manager, BHS, Tech & Op. Excellence

Avinor

More speakers to be announced soon

Register now >>
Wednesday 12th June 14:31 - 15:30

New approaches to better serving, and supporting passengers, when they need us most

OPTION 2

Format

Following scene setting by the moderator each speaker will talk for five minutes from their seat on how they are evolving their approaches to support passengers when things go wrong and after everyone has voiced their opinion, the panel will share their ideas for use cases and learnings from their efforts so far.

Moderator
Dr. Joe Leader

CEO

APEX/IFSA

Panellists
Gus Naughton

Senior Software Engineer, Emerging Technologies

Alaska Airlines

Tara Spielhagen

Founder & CEO

Swiipr

Tomasz Pawliszyn
Tomasz Pawliszyn

CEO

AirHelp

Garret Malone

Chief Operations Officer

Arajet

Register now >>
Wednesday 12th June 14:32 - 15:30

Interactive Workshop - Building Innovation Culture: Unlocking faster digital change in airports

Stripe’s modern payment infrastructure powers global leaders from airports, travel, and beyond. They will be sharing learnings around how their customers balance complex operations, and the need to keep making improvements to technology and the traveller experience.

Led by
James Lemon

Global Lead – Travel, Transport & Leisure

Stripe

Jamie-Heaslip
Jamie Heaslip

Irish Strategic Growth Lead

Stripe & International Rugby Legend

Register now >>
15:30 - 16:30

Coffee and networking in the exhibition hall

Wednesday 12th June 16:30 - 17:30

Closing Leaders Keynote Session

Format

Fast moving & entertaining panel discussion on customer-centric innovation & business transformation.

Moderator
Jamie-Heaslip
Jamie Heaslip

Irish Strategic Growth Lead

Stripe & International Rugby Legend

Panellists
Annalisa Gigante

Board Member of Hangar 51 & Head of Innovation

International Airlines Group (IAG)

Adrian Dunne

COO

Aer Lingus

Sean Donohue

CEO

Dallas-Fort Worth International Airport

Pierre-Hugues Schmit

Chief Commercial and Operational Officer

VINCI Airports

Register now >>
Wednesday 12th June 17:30 - 18:45

Networking Reception & FTE/APEX Awards Ceremony

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. 15 airlines and 15 airports will be shortlisted for FTE World Ancillary & Retailing Awards 2024, with three in each category being honoured for outstanding achievement  at the ceremony.

Following that the APEX Passenger Choice Award Winners ceremony will take place recognising airlines from Europe, South America & North America for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.

Sponsored by
flyr

Register now >>
Wednesday 12th June 21:00 - 23:00

Summer in Dublin Travel Massive Meet Up

The Travel Massive Dublin Chapter invites FTE delegates to attend a meet up in the iconic watering hole, Café En Seine. The “Summer in Dublin” informal social event is the perfect opportunity to continue your conference networking and connect with the local travel community. The not-for-profit Travel Massive Dublin has been hosting free-to-attend social events, insightful interviews, educational panels, and generally supporting the travel industry in Ireland since October 2013.

Hosted By

Register now >>

Thursday 13th June 2024

08:30 - 09:00

Registration & Exhibition Opening

Thursday 13th June 09:00 - 09:30

Opening Keynote

How will disruption of the air transport industry in Saudi Arabia reset passenger expectations, and industry approaches, in the years to come?

steven-greenway-keynote-announcment

Register now >>
Thursday 13th June 09:30 - 10:30

FTE EMEA INNOVATE AWARDS Pitch Session: Most Innovative Airline Initiative category

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on a stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be 10-minute pitch sessions for our 3 shortlisted airlines with quick fire questions and comments from the judges.

MOST INNOVATIVE AIRLINE INITIATIVE SHORTLIST

 

PITCHES BY

Air France’s disruptive AI-powered solution for unidentifiable baggage

Arnaud Cervantes

Project Manager

Air France

Air France – a partner of the FTE Baggage Innovation Working Group – is shortlisted for its Reco Photo project – a disruptive AI-powered solution for unidentifiable baggage. At Paris-CDG, around 20,000 bags are found tagless per year. This innovative system currently matches 90% of bags that went through a camera in the sorter. The hope, once the airline has 100% sorter coverage, is to be able to match at least 90% of bags found tagless. Air France says this is the first time an airline has focused so much effort on disrupted baggage in order to return the bag to its owner as fast as possible. “This innovation relies on a disruptive usage of Artificial Intelligence (AI), based on the principle of human biometrics,” Air France explains. “It is also the first time such an innovative process is created in the world of baggage, which is usually very conservative.”

flydubai’s fully-fledged iPad-enabled check-in

Mohammed Ahteshamuddin
Mohammed Ahteshamuddin

Head of IT (CIO)

flydubai

flydubai – a partner of the FTE Baggage Innovation Working Group – is shortlisted for its fully-fledged iPad-enabled check-in that manages passenger flow from car park to boarding gate within 10 minutes. The airline has embraced the concept of ‘device as a service’ to connect iPads with the devices through WiFi and Internet of Things (IoT) infrastructure. This in-house-built kiosk features an iPad touch screen, passport reader, boarding pass and bag tag printers, and credit card POS machine. flydubai also has a roadmap to integrate a baggage weighing scale and biometrics. “The USP of this solution is the remote device management, as the devices are connected through a server, we can manage all kiosks deployed at various airports from a central location and do not require support staff at each airport,” flydubai explains.

International Airlines Group’s transformative EMU Mission Control initiative

Lisa Samways
Lisa Samways

Business Development Manager

International Airlines Group (IAG)

International Airlines Group (IAG) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Partner of the FTE Baggage Innovation Working Group – is shortlisted for its transformative EMU Mission Control initiative, which pulls together multiple data sources to drive better decision-making and deliver operational, customer, commercial and sustainability benefits in real time. From avoiding aircraft being unnecessarily held short of a stand resulting in excess fuel burn, through to making sure passengers with reduced mobility (PRMs) have a better experience, Mission Control is surfacing the right information at the right time to deliver improvements in operational efficiency, sustainability, customer experience, and commercial performance. “This solution is innovative because it not only pulls together a such diverse set of data for analysis, but also that it can visualise and alert users in such a unique way,” IAG explains. “We can also look back to take learnings to improve future process and decision-making, and export data.”

Hear more from International Airlines Group (IAG) at the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024. Harvey Tate, Human API – Digital Transformation, IAG, is speaking in a session focused on ‘What are the new technologies and approaches, that can make a transformational difference to the ways air transport stakeholders will operate in the future?’ He will deliver a presentation titled: ‘IAG is exploring a path to dark airport (fully autonomous) operations in the future, but how long might that take to achieve and what does it need to see from industry stakeholders to make such a vision a reality?’ Martin Thomas, Implementation Manager, Airports Automation, IAG Airports, will deliver a scene-setting presentation in ‘The FTE APEX Lounge Innovation Summit’ titled ‘The latest thinking on the way to develop, and run lounges, across the IAG group’. Meanwhile, Annalisa Gigante, Board Member of Hangar 51 & Head of Innovation, IAG, is participating in the ‘Closing Leaders Keynote Session’ – a fast-moving and entertaining panel discussion on customer-centric innovation and business transformation.

Lufthansa Group’s Over Flow Center

Hansjuergen Lehmann
Hansjuergen Lehmann

Senior Manager

Lufthansa Group

Lufthansa Group – a Partner of the FTE Baggage Innovation Working Group – is shortlisted for its Over Flow Center (OFC), with locations in Frankfurt and Munich, which integrates innovative IT solutions to reunite travellers with their baggage in cases of irregularities. The goal is to systematically record massive amounts of luggage, assign them to their owners, and deliver them shortly through various methods (parcel delivery, forwarding by flight, etc). The integration of innovative IT solutions, such as user-friendly dashboards and API interfaces to luggage tracking systems like World Tracer, enables customers to seamlessly track their luggage. These IT-supported tools increase transparency and enable dynamic process adjustments, ensuring continuous improvement and flexible response to unforeseen events. “Rapid resolution of irregularities leads to improved customer experience as delays are minimised and customer satisfaction is enhanced,” Lufthansa Group explains. “This direct improvement in service quality positively impacts commercial performance by strengthening customer loyalty and attracting new customers through word of mouth.”

Hear more from Lufthansa Group at the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024. Jost Daft, Head of Order Transformation, Lufthansa Group, will deliver a presentation in the FTE Ancillary & Retailing conference titled ‘Modern Airline Retailing at Lufthansa Group: Insights and Outlook’.

Qatar Airways’ new Generative AI experience

Adam Rouncivell

Head of Product Management

Qatar Airways

Qatar Airways is shortlisted for its new Generative AI experience designed to make travel planning hassle-free and personalised, intuitively understanding and anticipating customer preferences. By using frictionless visual interactions and an interactive 3D map, customers’ travel preferences are understood, eliminating the need for manual searches and detailed text inputs. This development is part of Qatar Airways’ ongoing efforts to push the boundaries of travel, enhancing passenger comfort and convenience at every stage of their journey. “At the heart of our prompt-less AI experience is our commitment to eliminating friction in our customers’ travelling journey,” Qatar Airways explains. “Known for our industry-leading lightning-fast websites and mobile apps, we’ve now extended this ethos of speed and simplicity to destination planning through simple visual interaction. The prompt-less AI experience intuitively understands and anticipates our customers’ preferences, delivering personalised destination suggestions instantly.”

Turkish Airlines’ digital wallet solution

Hakan Sogut

Payment and Loyalty Solutions Director

Turkish Airlines

Turkish Airlines – a Partner of the FTE Baggage Innovation Working Group – is shortlisted for TK Wallet, a digital wallet solution used for modern financial transactions, which is linked to customer profile and integrated with Miles and Smiles loyalty program membership, while also offering revenue opportunities. Users can choose from four currencies and adjust the payment currency for international flights according to the currency of the wallet, offering significant convenience for international customers. One of the most notable features of TK Wallet is the incremental refund feature, which allows users to return a higher amount to the wallet than the standard refund amount. “This innovative approach encourages customers to use the wallet more actively,” Turkish Airlines explains. “For example, in the case of a refund for a ticket worth 1,000 TL, the customer is offered options to refund directly to a credit card or to the wallet in a higher amount.” The target is to retain an annual refund volume of $2.4 million within the TK Wallet and convert this amount into ticket and additional service purchases.

Vueling Airlines for the 19 initiatives in its Transform program

Stefano Frassanito

Customer Experience Project Manager

Vueling Airlines

Vueling Airlines is shortlisted for its Vueling Transform program, consisting of 19 initiatives driving transformation through innovation and progressive adoption of biometric technology. Vueling – a member of International Airlines Group (IAG) – has deployed facial recognition in collaboration with Aena at Josep Tarradellas Barcelona-El Prat, Adolfo Suárez Madrid-Barajas, Palma de Mallorca, Menorca, Ibiza, Tenerife Norte, and Las Palmas airports. This milestone, developed within the framework of Vueling Transform, allows passengers to go through airport security and board the aircraft in a simpler, easier, and faster way thanks to innovation and the development of biometric technology. Integration of facial recognition technology represents the culmination of the airline’s total digitalisation of the customer journey. “With this innovation, passengers can seamlessly complete their entire journey from purchase to destination without any assistance, including online booking, online check-in, self-service baggage drop at airport kiosks, passing through security, and boarding via biometrics,” Vueling explains.

Register now >>
10:30 - 11:30

Coffee and networking in the exhibition hall

Thursday 13th June 11:30 - 11:50

Special Segment

Flying ahead: How United is revolutionising air travel through technology

Melanie Harris

Managing Director - Digital Technology

United Airlines

Register now >>
Thursday 13th June 11:50 - 12:45

New ways of thinking to drive unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors

FORMAT

The panel members will each share a range of dynamic approaches from their panel seats on how they are working to drive next-level customer experiences, before engaging in a discussion on how modern consumer expectations are evolving, best practice from other sectors and what approaches are needed to respond to current trends.

Moderator
Kevin-Kevin-O-Shaughnessy-300x300
Kevin O’Shaughnessy

Founder

CityHook · Indigo

Panellists
Linda Schucroft
Linda Schucroft

Vice President Innovation and Customer Experience

King Salman International Airport

Gregory Owens

VP of Europe and Africa

X (formerly Twitter)

Dr. Joe Leader

CEO

APEX/IFSA

Carlijn-Brinkman
Carlijn Brinkman

Service Designer

KLM

More speakers to be announced soon

Register now >>
Thursday 13th June 12:45 - 13:45

Lunch break on the exhibition floor

Sponsored by

Register now >>
Thursday 13th June 13:45 - 14:05

Special Keynote – How will Ryanair evolve its approaches leveraging technology as it grows to carry 300 million passengers a year by 2034?

Thursday 13th June 14:00 - 15:00

Interactive Workshop: How can we engage our customers in sustainable aviation efforts whilst green-claims are under a magnifying glass?

Led by
Carlijn-Brinkman
Carlijn Brinkman

Service Designer

KLM

Register now >>
Thursday 13th June 14:05 - 15:00

FTE EMEA INNOVATE AWARDS Pitch Session: Most Innovative Airport Initiative category

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on a stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

The format will be 10-minute pitch sessions for our 3 shortlisted airports with quick fire questions and comments from the judges.

Most Innovative Airport Initiative shortlist
PITCHES BY

Aena’s Oli chatbot

Celia Leiro del Álamo

Customer Experience Specialist

Aena

Aena is shortlisted for its Oli chatbot, which has had a profound impact on operational efficiency, customer experience and digital transformation by automating passenger interactions and information dissemination. By integrating key flight data, FAQs and points of interest, Oli reduces the burden on physical resources such as information desks and staff, minimising waiting times and queues. Proactive alerts from the Aena network ensure that passengers are promptly informed of any disruptions or changes, improving overall operational readiness. Oli embodies Aena’s digital transformation, using Artificial Intelligence (AI) and automation for a modern experience. The chatbot has evolved from a standard discriminative model (searching for the best answer in the database) to one enriched with Large Language Models (LLMs), in which Aena has improved recognition of the intent of the questions asked by passengers and the generation of personalised answers that are more relevant and accurate. “By enriching Oli with LLMs, Aena is at the forefront of AI. This enrichment allows a more natural conversation with Oli and a higher level of complexity in the answers, breaking the limits of the previous model,” Aena explains.

Aeroporti di Roma’s Innovation Program

Giulio Ranucci

Head of Innovation & Digital

Aeroporti di Roma

Aeroporti di Roma (ADR) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is shortlisted for its Innovation Program, which is transforming travel experiences with technology, sustainability, customer-focused solutions and startup acceleration, with the help of its Innovation Cabin Crew. Through its Innovation Program, ADR has made improvements by accelerating startups in areas including:

  • Operational efficiency: “ADR selected AI-based startups like Aeroficial Intelligence and Auxilia to deliver solutions and improve the efficiency and safety of airside operations and enable greater effectiveness of security check performances.”
  • Customer experience: “We’ve partnered with ZestIoT for real-time terminal boarding monitoring via our web app, ensuring anxiety-free travel for passengers. Also, we’re working with WHILL to provide autonomous services for passengers with reduced mobility, testing their technology directly with our passengers.”
  • Commercial performance: “We selected Hamsa ID to develop innovative biometric solutions integrated with a payment system inside our F&B to provide a seamless experience.”
  • Sustainability: “We supported Relearn to improve waste sorting using AI, simplifying and streamlining the process for passengers to identify and separate waste accurately.”

Hear more from Aeroporti di Roma at the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024. Giovanni Gennaro, Open Innovation Manager & CVC, Aeroporti di Roma, is participating in ‘The FTE EMEA/Ancillary & Retailing Digital Identity Symposium’.

Athens International Airport’s Passengers with Hearing Disabilities Platform Project

Alexandros Apostolidis

Manager IT&T Business Transformation Services

Athens

( speaker Invited)

Athens International Airport is shortlisted for its Passengers with Hearing Disabilities Platform Project, which leverages cutting-edge technology to address a gap in accessibility and inclusivity, revolutionising the travel experience. The platform not only enhances operational efficiency by streamlining communication processes and ensuring seamless navigation throughout the airport, but also significantly improves the customer experience by providing tailored support and accessibility features. “Through real-time information dissemination, visual notifications, and user-friendly interfaces, we empower passengers with hearing disabilities to navigate the airport independently and with confidence, fostering a sense of inclusivity and dignity,” Athens International Airport explains. “Moreover, by prioritising accessibility and inclusivity, our initiative contributes to the commercial performance of Athens International Airport by attracting a broader customer base and enhancing brand reputation. Overall, the Passengers with Hearing Disabilities Platform Project represents a paradigm shift in airport accessibility and sets a new standard for inclusive travel experiences.”

Dubai Airports’ Pocket Flights mobile flight information platform

Yusuf Tungekar

Head Operations Business Systems

Dubai Airports

Dubai Airports is shortlisted for Pocket Flights – its mobile flight information platform. A single QR code scan provides passengers with comprehensive flight details, including gate changes, boarding times, and delays, directly on their devices. Once scanned, a passenger is then viewing their very own flight information screen in the palm of their hand. The platform is equipped with extra functionality that is not available in traditional flight information displays, including the capability to pin your flight, receive notifications, use wayfinding services, and view metro timings, with multi-language support. One of the most significant advantages of this technology is its accessibility. Passengers no longer need to clutter their smartphones with multiple apps dedicated to various airlines or airports. Since the launch of Pocket Flights in 2023, Dubai Airports has had over 202,000 unique visitors to the platform and over 1.28 million page views. “QR code-based flight information systems represent a significant advancement in travel convenience, revolutionising the way passengers interact with airports and airlines,” Dubai Airports explains.

Fraport’s digital Crewshop

Johannes Noack

Product Manager eCommerce

Fraport AG

Fraport – an Airport Lab Network Partner of the FTE Baggage Innovation Working Group – is shortlisted for its digital Crewshop, which enables employees to buy items from retailers located at the airport at particularly favourable conditions and pick them up onsite, with home delivery planned at a later date. With the Crewshop, Fraport is following the approach of a closed shopping community. In this way, it ensures that only employees can use the Crewshop. With the online store approach, it brings the items from the retailers located at the airport directly to the employees’ personal devices. “At present, the average shopping baskets are over €100 per order,” Fraport explains. “The Crewshop taps into a customer group that very few people think about. But the initial figures show that it is relevant and has strong purchasing power. Just think what else is in here. It increases sales without increasing physical retail space and without additional staff.”

iGA Istanbul Airport’s ‘Digital Companions’ and world-first ‘Accessible Route’

Dilanur Çetinalp
Dilanur Çetinalp

Digital Transformation and Channel Management Supervisor

İGA İstanbul Airport

iGA Istanbul Airport is shortlisted for its ‘Digital Companions’, which integrate physical interactions and digital steps, including the world-first ‘Accessible Route’ for visually and hearing-impaired travellers. Using conversational AI technology, the airport has developed a digital assistant system to respond to customer enquiries 24/7. The innovative and technological functions were determined by combining common pain-points on experience maps and the expectations of travellers for individual steps such as car park and transportation, wayfinding in the terminal, travel requirements and boarding. “The menus, scenarios, and service channels mentioned in the scope with AI supported have been implemented for the first time in the aviation sector. We make use of ‘Digital Companions’ designed to encompass almost each and every contact point,” iGA Istanbul Airport explains. “We have also implemented the ‘My Route’ function and the ‘Accessible Route’, a first in the world. Our visually and hearing-impaired guests can also get information about the direction they will go with the ‘Loud Steps’ support on our mobile application.”

Hear more from iGA Istanbul Airport at the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024. Ahmet Er, Digital Transformation and Channel Management Deputy Manager, İGA Istanbul Airport and Dilanur Çetinalp, Digital Transformation and Channel Management Supervisor, İGA Istanbul Airport, will deliver a presentation titled ‘How is Istanbul Airport taking its digital transformation and customer experience efforts to the next level through channel management, innovation, accessibility, omnichannel strategy, AI, ChatGPT and chatbots, personalisation, segmentation, research, insights and more?’

Schiphol’s ‘Travor’ Passenger Experience Platform

Gertjan Bluemink
Gertjan Bluemink

Business Development Director

Schiphol Group

Schiphol Group – a Corporate Partner of the FTE Digital, Innovation & Startup Hub and an Airport Lab Network Partner of the FTE Baggage Innovation Working Group – is shortlisted for its Passenger Experience Platform – Travor – which has delivered tangible results in terms of passenger satisfaction, operational efficiency and self-service success. The platform helps to provide passengers with a stress-free journey, answers any questions they have, helps them to enjoy their time spent in the terminal, and enables them to make the most of the airport’s operations and commercial opportunities. “We strongly believe that, with this approach, we have created the ‘Swiss Army Knife’ of passenger experience,” Schiphol Group explains. “There are many tools and kiosks that provide an answer to a single use case. Our platform combines a variety of use cases relevant to different passenger types. We are relevant across all touchpoints in the terminal – departure, transfer and arrival – and to any passenger demographic, as well as 20+ different languages and passengers with special needs.”

Hear more from Schiphol Group at the co-located FTE EMEA and FTE Ancillary & Retailing events, taking place in Dublin on 11-13 June 2024. Arthur Reijnhart, Executive Director Schiphol Commercial, Royal Schiphol Group, will deliver a Special Keynote titled ‘Schiphol have chartered a bold new course for the future of their commercial strategies, but what exactly does that look like and what were the motivating factors to setting this new course?’

Register now >>
15:00 - 15:45

Coffee break in the expo hall

Thursday 13th June 15:45 - 16:45

Innovative approaches to better drive industry transformation ambitions and protect the planet

Format

After a scene setting keynote each speaker will talk for five minutes from their seat on how they are evolving their approaches to driving efficiency and sustainability for their organisations. After everyone has voiced their opinion, the panel will share their ideas for the future.

Topics to cover

Electrification on the ground and in the sky, SAF, infrastructure needs, new business models, the role of technology in decarbonization and much more.

Moderator
Seth Miller

Contributing Editor

PaxEx.Aero

Scene Setting Keynote

What are the most important factors to achieving more rapid industry transformation & pathways for scaling SAF & aviation decarbonization?

Mark Breen, CEO, Oneiros Aerospace
Mark Breen

CEO

Oneiros Aerospace

Panellists
Andrea-Carroll
Andrea Carroll

Group Head of Sustainability

daa

Karin Gylin

Head of Strategic Development and Innovation

Swedavia

Gary Byrnes

Founder & CEO

Tao Climate

More speakers to be announced soon

Register now >>
Thursday 13th June 16:45 - 17:15

FTE Innovate Awards Ceremony & Farewell Drink

We culminate two days of learning, networking, and inspiration, by inviting all attendees to relax and enjoy a ‘farewell’ drink while taking in one final fantastic keynote. During those two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close, where those all-important audience votes will be tallied, and we will announce and celebrate our FTE Innovate Awards winners.

Daniel Coleman

Founder & CEO

Future Travel Experience

Jamie-Heaslip
Jamie Heaslip

Irish Strategic Growth Lead

Stripe & International Rugby Legend

Register now >>

Register today – Free for airlines and low-cost for airports

See registration options Register now