FTE EMEA 23 - 25 May 2023, Dublin

FTE EMEA Conference

Airlines go premium for free

Benchmark your organisation’s innovation levels against the industry’s best.

FTE conferences deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also hone in on the most pertinent topics and areas of interest. Our sessions utilise diverse formats ranging from case studies and panel sessions to co-creation roundtables and elevator pitches.

You can expect the conferences to cover innovation efforts around digital transformation, customer experience, commercial revenues, inflight innovation, operational efficiency, future airports and sustainability.

The agenda for the 2023 show is currently under development, but to give you a flavour of our quality and focus please review the schedule from our 2022 event.

FTE EMEA Conference agenda 2022

Tuesday 7th June 2022 - Day 1

Tuesday 7th June 13:00 - 17:00


The members-only FTE Innovation & Startup Hub Live event will be hosted in the Trinity Business School at the world-famous Trinity College Dublin. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of our most pioneering startup members addressing the themes of sustainability and automation.

To learn more or to join the FTE Innovation & Startup Hub, click here: https://www.fte-hub.com/ 

Register now >>
Tuesday 7th June 18:00 - 19:30

Welcome Drinks at BrewDog Outpost Dublin

After being kept apart for the last two years, we plan to take the renowned networking at FTE EMEA/Ancillary/World Airport Retailing Summit to the next level, which is why we are adding an additional social event to this year’s schedule at BrewDog – Dublin. Delivering a fresh take on the classic beer hall, with two bars hosting 32 taps of incredible craft beer and a mouth-watering menu, both beer enthusiasts and casual drinkers will find their favourites. We invite attendees to enjoy views of the River Liffey as well a roaring fire pit, shuffleboards, two outdoor areas, beer school area, and a microbrewery. Grab a cold drink, play some bar games, and connect with old and new friends indoors, or on the outdoor patio.

Register now >>

Wednesday 8th June - Day 2

Wednesday 8th June 09:30 - 10:30

Official Exhibition Opening, Networking & Coffee

Start your day by visiting the FTE EMEA/Ancillary/World Airport Retailing exhibition floor and enjoying a morning coffee (or tea!). Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategic business decisions. 

Register now >>
Wednesday 8th June 10:30 - 11:00

Opening Keynote for all participants

Welcome Address
Daniel Coleman

Founder & CEO

Future Travel Experience

Opening Keynote:

How has startup airline Flyr future-proofed itself from the start, and how does its approach to technology, commercial, operations, employees and customer journeys make it different to other airlines?

Tonje Wikstrøm Frislid



Register now >>
Wednesday 8th June 11:00 - 12:00

FTE EMEA “Digital & Innovation” Opening Keynote sessions

Welcome Address:
Ryan Ghee

Head of Strategy & Development

Future Travel Experience

Format: Following scene-setting keynotes, a panel of industry innovators will discuss their lessons learned through the pandemic, and how they believe their organisation, and the industry, can get better at leveraging new technologies and scaling innovative new approaches to help drive the industry transformation that is essential to its future.  

Scene-Setting Keynote:

How is Emirates going to scale its digital efforts in areas such as NFT, Metaverse & Web 3.0 to develop products and services using advanced technologies that will deliver on revenue, brand experience, and business efficiencies?

Keenan Hamza

Vice President Technology Futures & Innovation

The Emirates Group

What are the secrets to effective digital transformation and scaling innovation efforts, and how can this industry reimagine itself amidst the current strained financial, manpower and environmental backdrop?

Charu Jain

Vice President & Chief Information Officer

Alaska Airlines

Additional Panellists:
Christine Wang

Managing Director

Lufthansa Innovation Hub

Carlos del Río

Innovation Manager

Ferrovial Airports

Kevin O’Sullivan

Lead Engineer


Bryan Porter

Global Head of Sales

Accelya Group

Register now >>
Wednesday 8th June 11:00 - 12:00

Interactive Workshop: What are the right approaches to designing and developing vertiports, and successfully getting advanced air mobility (AAM) operations underway?

Alternative Session Choice
Led by:
Dennis Hamann

Chief Commercial Officer

Future Mobility Campus Ireland

Julie Garland



John Drysdale

Business Development Manager

Shannon IASC

Stefano Riverso

Discipline Leader Autonomous Systems

Collins Aerospace


An interactive discussion (without AV or slides) where participants can share views on what they see at the challenges for urban air mobility to successfully integrate with aviation, and the potential solutions and approaches that could help make this exciting new world a reality.

Located in the Shannon Freezone and directly servicing the entire West of Ireland through its partnership with the Shannon Airport, the Future Mobility Campus Ireland (FMCI) facilitates the test and validation of mobility innovations – on the road, sea, and land – so that everyone involved, ranging from researchers to multi-national corporations to start-ups and local communities/government entities can conceive, develop, trial, and deploy societally-transformative solutions.

In Fall 2021, FMCI worked with Skyports, Avtrain, Shannon Group, and Federal Express to trial freight delivery services using autonomous, beyond visual line of sight (BVLOS) drone operations. This represented just the beginning of a planned roadmap of increasingly-complex operations at FMCI. Ultimately, additional R&D activities and investment in Ireland’s Advanced Aerial Mobility (AAM) industry provide a pathway to achieving complete commercial operations that deliver efficient and sustainable transport of goods and people for the future.

Register now >>
12:00 - 13:30

Lunch and networking in the exhibition hall

Wednesday 8th June 12:20 - 13:15

Startup Pitches & BIWG Inspiration Pitch Session schedule

Wednesday 8th June 13:30 - 15:00

Leveraging technology to create unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors

Alternative Session Choice
Simon Dempsey


Plan3 and FTE’s ‘Mayor for Startups’

Format: The panel members will each share a range of dynamic approaches from their panel seats on how they are leveraging technology to deliver next-level customer experiences, before engaging in a discussion on how modern consumer expectations are evolving and what approaches are needed to respond to current trends.

Part 1

What can air transport learn from disruptors in parallel sectors?  

Santina Farinella

App Partnership Lead EMEA


Patrick Monaghan

Chief Product Officer


Hannah Bennett

Industry Lead, Global Business Solutions


Part 2

Who within the industry is pushing the envelope with technology-driven CX efforts that we can learn from?

Tiina Tissari

Vice President, Customer Experience and Products


Chris Annetts

Chief Strategy Officer


Tom Mano

Vice President, Products & Services Planning

All Nippon Airways

Register now >>
Wednesday 8th June 13:30 - 15:00

Workshop: Future Proofing your Organisation

This interactive session will provide a discussion platform for various stakeholders to share their views on what the future for travel looks like, and how organisations should adapt their internal and external approaches to thrive amidst fast changing societal, technological and global pressures. Led by renowned Futurist – Rohit Talwar participants will exchange thoughts and ideas on the overcoming the challenges now facing travel, and strategies to seize the opportunities.

Led by
Rohit Talwar


Fast Future

Register now >>
Wednesday 8th June 14:00 - 20:00

The Avolon-e Advanced Air Mobility Symposium & Networking Reception: Making eVTOL a Reality

Limited capacity, priority will be given to Advanced Air Mobility market participants – once registered your application will be considered

FTE Exclusive – Join the team at Avolon HQ just round the corner from the RDS Dublin and get a front row seat to see the progress the Advanced Air Mobility industry is making in commercialising zero-emissions eVTOL, in all parts of the world. Join airlines, Avolon executives and other industry stakeholders as they share how they are shaping this exciting business. The discussion will close with a networking reception with the thought leaders and first movers of the AAM sector.

Avolon-e Keynote
Dómhnal Slattery



VIP Keynote
Tony Fernandes

Chief Executive Officer

Capital A and co-founder of AirAsia

Vertical Aerospace Keynote
Eduardo Dominguez-Puerta


Vertical Aerospace

Airlines, Best Placed to Pioneer eVTOL Operations
Jim Morrison

Head of Portfolio Management


Capt. Sergio Quito

eVTOL Project Leader


Masato Kunezaki

Director of Air Mobility Business Creation

Japan Airlines

Capt. Liong Tien Ling

Chief Safety Officer and eVTOL Project Leader


The Creation of an eVTOL Ecosystem is Underway
Andrew Macmillan

Director of Infrastructure

Vertical Aerospace

Dr. Stefan Breunig

Head of Strategy

Rolls-Royce Electrical

Brad Miller

Managing Director, UK & EMEA

Ferrovial Vertiports

Andrew Sage

Director Safety Transformation


Regulators, Crucial to Enable eVTOL

Limited capacity, priority will be given to Advanced Air Mobility market participants – once registered your application will be considered

Register now >>
15:00 - 15:45

Coffee and networking in the exhibition hall 

Wednesday 8th June 15:45 - 16:00

Special Presentation

How is technology driving the recovery efforts for Turkish Airlines, and how will the airline successfully scale its digital strategies going forward?  

Kerem Kiziltunc

Chief Information Officer

Turkish Airlines

Register now >>
Wednesday 8th June 15:45 - 16:00

Jump Seat Debate on Sustainable Baggage Handling

Alternative Session Choice

Baggage is one of many overlooked areas of airport operations that makes a significant impact on the poor environmental reputation of aviation – from billions of paper tags to miles of power consuming baggage handling conveyors, there are a number of areas that could be reimagined to drastically improve sustainability performance in the baggage arena. Following a successful launch and Jump Seat Debate in Las Vegas, Greenbaggage and FTE invite you to join us in being part of this important conversation to drive industry awareness and change.

Facilitated by
Taco Spoor

Team Leader Baggage Handling

NACO & Co-Founder GreenBaggage

Register now >>
Wednesday 8th June 16:00 - 17:00

FTE Tech Download Live

What are the technologies that can help solve industry challenges relating to workforce, sustainability, commercial performance and more?

A working team of industry experts will assess a range of new technologies and report on the viability of what each technology can do for airlines, airports and other industry stakeholders. Where possible, the team will provide real feedback and lessons learned from early-stage projects involving each of the technologies.

Moderator’s Scene-Setting Presentation: A long-term view on the technologies that will change the world, and subsequently travel

Samuel Ingalls


Barich, Inc


  • Understand the potential of each of the technologies
  • Identify use cases for airlines, airports and their partners
  • Share best practice and lessons learned from first movers
  • Create a final ranking of which technologies to prioritise
  • Leave the audience with a clear idea on which technologies to invest in

Topics/technologies to discuss:

  • Metaverse
  • AI
  • Machine Learning
  • Robotics, Autonomous Vehicles, Drones & Teleoperation
  • Digital Identity & Biometrics
  • Wearables, VR & AR
  • Big Data & Analytics
  • Digital Twins
  • Internet of Things
  • Blockchain
  • Genetics
  • 5G
  • Other new tech to watch
Emanuele Calà

Vice President Innovation & Quality

Aeroporti di Roma

Kevin Kleist

Emerging Trends - Operational Strategy & Design

Southwest Airlines

Bob Kwik

Global Head of Airports

Amazon Web Services

Alberto Taha

Head of Innovation


Register now >>
Wednesday 8th June 17:00 - 17:30

Futurist Keynote

Rohit Talwar


Fast Future

Register now >>
Wednesday 8th June 17:30 - 19:00

Networking Reception & FTE/APEX Awards Ceremony

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. On the FTE side we are delighted to have revealed the FTE Airline & Airport Transformation Power Lists EMEA 2022 to shine a light on those who are pioneering new approaches that have the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues. In addition 15 airlines and 15 airports have also been shortlisted for FTE World Ancillary & FTE World Airport Retailing Awards 2022, with one in each category being honoured as the best of 2022 at the ceremony also. Following voting by attendees we will also announce the winner of the FTE Startup Innovation Award.

Following that the APEX Passenger Choice Award Winners ceremony will take place recognising airlines from every corner of the world for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.

Sponsored by:

Register now >>

Thursday 9th June - Day 3

Thursday 9th June 09:00 - 09:30

Opening Keynote – Option 1

Urban Air Port develops vertiports for future air mobility and recently outlined a commercial model with a dedicated e-commerce platform for its passengers in partnerships with six major retail & F&B brands to diversify income streams and unlock the market for more sites worldwide. How paramount will commercial endeavours be to the viability of eVTOL operators in the future, and what can air transport stakeholders learn from these approaches being fostered by the next generation of mobility providers?

Keith Hunter

Chief Retail Officer

Urban-Air Port & Former SVP of Qatar Duty Free

Register now >>
Thursday 9th June 09:00 - 09:30

Opening Keynote – Option 2

SAS is now making the largest move within Digital & IT in the history of the company, and has the ambition to lead the way for the industry into the future and create a seamless travel experience for passengers, so what does that transformation actually look like and how will it be achieved?

Charlotte Svensson



Register now >>
Thursday 9th June 09:30 - 10:30

Innovation to solve the sustainability crisis for our sector

FTE believes now is the time to evolve sustainability discussions beyond next-generation aircraft, offset programmes and biofuel initiatives, and to look at how every aspect of the industry and innovative new approaches can play an invaluable role in reducing the carbon footprint around the world.

Format: Interactive panel sharing ideas after a scene-setting presentation from the moderator.  

Clyde Hutchinson

General Partner

Team ABC (former Head of Viva Air Labs)

John Nilsson

Strategic Planning Manager Electric and Hydrogen Aircraft Infrastructure


Thomas Fowler

Director Of Sustainability and Finance


Nadia Kaddouri

Global Head of Sustainability


Mauro Oretti

Vice President, Marketing & Commercial


Ana Salazar

Head of Sustainability


Register now >>
10:30 - 11:30

Coffee and networking in the exhibition hall

Thursday 9th June 11:30 - 13:00

Jump Seat Debate on Disruption Management Approaches

Disruption is often beyond our control, but our industry has made little progress in the way it handles this regular occurrence, and we let down passengers too often by working in in an uncoordinated, transactional fashion without thinking about the customer first and FTE wants to prioritise this as an area we drive improvement in.

We will tackle this important subject with a Jump Seat debate that enables an entire group to participate in a lively conversation and debate without the use of any AV or slides. A single chair is placed at the front of the room – this is the Jump Seat. The remaining chairs are arranged in a semi-circle facing the Jump Seat. The participants who join the session fill the seats around the jump seat in advance of the session beginning. Following scene setting introductions from the workshop leaders we will introduce the topics and shares views, opportunities and challenges and at any time any member of the audience can occupy the Jump Seat and voice their views on the topic at large, or what they may just have heard. The discussion continues with participants frequently entering and leaving the jump seat – they are the only ones who can talk at any time except the moderators. It enables an honest sharing of views in an exciting environment where many exciting new approaches that can be taken in this realm.

Questions to be tackled will include:

How can the industry collectively now better handle disruption situations? Are there better ways to quickly deliver holistic solutions for disrupted passengers (from meals to accommodation), mapped to solve the negative experience disruption often brings? How can we minimise passenger stress through digital channels?

Workshop led by
Sveinn Akerlie



Simon Dempsey


Plan3 and FTE’s ‘Mayor for Startups’

Register now >>
Thursday 9th June 11:30 - 13:00

Creating a winning eVTOL customer experience to provide a real alternative to the mobility choices of today

Alternative Session Choice

Following the highly successful introduction of the FTE Air MobilityX Summit at FTE Global in Vegas last December, Dublin will play home to the inaugural FTE EMEA Air MobilityX Summit. Experts and guest speakers will help industry stakeholders understand the latest developments in this fast-moving area and how they should adapt their strategies to take advantage of this major change in transportation, which is sure to have big repercussions for the end-to-end travel experience in the future.


Following a scene-setting moderator’s presentation and keynotes, a panel of industry innovators will discuss their efforts, visions & learnings relating to what they will do following the establishment of eVTOL operations to deliver a seamless customer journey, and great experience, that will ultimately lead them to winning the customer, and establishing a new mobility platform of choice.

Dr. Benedikt Kloss

Associate Partner

McKinsey & Company and member of the McKinsey Center for Future Mobility (MCFM)

Keynote 1:

Aircraft leasing giant Avolon has placed the largest ever eVTOL aircraft order with Vertical Aerospace for up to 500 electric aircraft and is working with GOL, Virgin Atlantic, Japan Airlines & AirAsia on establishing ride sharing platforms in their home markets. What have Avolon and Vertical Aerospace learned so far from their efforts in the eVTOL realm, and how do they think a winning customer proposition should be forged?

Dómhnal Slattery



Keynote 2

A new company UrbanV has been set up by Aeroporti di Roma, SAVE-Venice Airport, Aeroports de la Cote d’Azur and Aeroporto Guglielmo Marconi di Bologna with the aim to accelerate the development of urban air mobility infrastructures internationally, so what is the right approach to setting up vertiports at airports and connecting them seamlessly with other forms of mobility?

Carlo Tursi



Additional Panellists:
Christophe Lapierre

Head Of Strategy

Luxaviation Group

Dr. Ralf Gaffal

Managing Director

Munich Airport International

Brad Miller

Managing Director, UK & EMEA

Ferrovial Vertiports

Questions to be debated:
  • How will the future eVTOL consumer journey look like?
  • How to win the consumer? What will be main consumers demands in the future eVTOL journey? What are the make-or-break points in the future eVTOL consumer journey?
  • How to provide a competitive offering to other mobility modes (e.g., taxi, e-hailing)?
  • How to seamlessly integrate eVTOL into the full mobility picture? How to provide intermodal mobility, i.e., close the first- and last-mile gap?
  • How to optimize the vertiport journey? How will this be different from today’s airport journeys?
  • How to monetize along the full consumer journey?
Register now >>
13:00 - 14:15

Lunch and networking in the exhibition hall

Thursday 9th June 13:15 - 13:45

Innovation Pitch Sessions

Thursday 9th June 14:15 - 14:30

Special Presentation:

FTE Training presentation – Strategies to solve the new workforce challenge, and to keeping existing staff onboard and motivated to better serve customers, and the business.

Steven Dickson

Managing Partner

Skylight Aviation

Register now >>
Thursday 9th June 14:15 - 15:45

Digital Identity & Travel Advancements

Andrew Price

Former Head of Transformation

Future Travel Experience

How are Lufthansa and Fraport collaborating to facilitate biometrics across all the key touchpoints in the passenger journey?

Patrick Sgueglia

Product Manager - Regulatory Services & Biometrics


Jens Sanner

Program Director for Digital Services and Transformation


Aena has done 3 biometric pilots with the latest covering the entire passenger journey from home to the plane – app for enrolment, Self Bag Drop, security control and boarding gate. What have been the learnings from these pilots and how will will they now deploy biometrics across the Aena airport network?

Pablo Lopez Loeches

Head of Technological Surveillance & Innovation Financing Department


What were the results, and lessons learned, when Eurostar together with iProov, ran a first-of-a-kind 6 month trial using face biometric technology to provide a walk-through passenger corridor, enabling access to high-speed rail services?

Aarti Samani

SVP Product and Marketing


KLM is one of the first movers to explore biometrics through the passenger journey, but where is the airline looking next with its digital identity efforts?

Jordie Knoppers

Customer Journey Manager Seamless Travel & Biometrics

KLM Royal Dutch Airlines

Register now >>
Thursday 9th June 14:30 - 15:45

Reimagining end-to-end customer & baggage journeys with new approaches powered by technology, design & collaboration

Steven Dickson

Managing Partner

Skylight Aviation

Preston Peterson

Director of Customer Experience Innovation

American Airlines

Alvaro de Ramon

Head of Customer Experience


Darin Juby

Director Baggage Services

Greater Toronto Airports Authority

Dr. Joe Leader



Register now >>
15:45 - 16:15

Coffee and networking in the exhibition hall 

Thursday 9th June 16:15 - 17:15

Closing Keynote Session – Leaders Panel (Open to all participants)

Dina Ben Tal Ganancia


EL AL Israel Airlines

Robert Carey


Wizz Air

Register now >>
Thursday 9th June 20:00 - 23:00

FTE EMEA/Ancillary/World Airport Retail Closing Party at the Guinness Storehouse Gravity Bar

Following an incredible two days of learning, networking and inspiration, FTE EMEA/Ancillary/World Airport Retailing builds towards an exciting, fun-filled crescendo through our unique closing social event. The night will showcase world-famous Irish hospitality, music, drink and craic, and will undoubtedly live long in the memory, and help forge new relationships and business prospects, for all. Taking place at the new Gravity Bar at the Guinness Storehouse, firstly you will explore the story of Guinness across the seven floors of this iconic building, before taking in the 360-degree views of Dublin city from Gravity Bar – the best rooftop bar in Ireland.

Sponsored by:

Register now >>