12-13 Nov 2019
3-4 June 2020
1-2 Sept 2020
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Premium education, providing inspiration on customer experience, innovation, ancillary revenue and loyalty. Open to Premium Pass holders only.
The Future Travel Experience Ancillary Conference will help airlines, airports and their partners understand how they can tap into the power of digital to boost ancillary revenues. A selection of the most forward-thinking low-cost carriers, full-service airlines, airport operators, technology companies, destination partners and vendors will share their future plans and visions, covering a raft of the most pertinent topics in the fields of ancillary revenue, retailing and merchandising. Attendees will receive inspiration on how they can optimise their ancillary strategies at every step of the passenger journey – Booking, Pre-Travel, Airport, Inflight, Arrival and Post-Travel.
Tuesday 18th June
The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.
Headline Partners İGA will facilitate guided tours of the ground-breaking new airport for premium delegates. Istanbul Airport, which opened in October 2018, has been constructed over an area of 76.5 million square metres to the north of Istanbul, 35km from the city centre. The construction is being carried out in four phases and once complete, the new airport will host flights to more than 300 destinations with an annual passenger capacity of up to 200 million.
Wednesday 19th June
How to become a digital powerhouse in today’s mobile-first world – lessons from an e-commerce giant
Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank
Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.
In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector.
In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.
First Working Session
Members of the FTE Ancillary Advisory Board will take to the stage to participate in a scene-setting panel discussion. Is it realistic for airlines to become fully-fledged retailers? Are they ready to take the plunge? What are the secrets to great personalisation? How crippling is GDPR to these ambitions? What’s holding them back? Should airlines be focusing on being better at traditional ancillary sales like baggage or is there real opportunity in new revenue streams? These questions, and more, will be at the heart of the discussion.
Onsite Advisory Board Panellists
Second Working Session
A 15-minute case study from an Ancillary Advisory Board member, providing insight into how their airline is leveraging digital and technological developments to increase ancillary revenues.
The future of e-commerce
Third Working Session
The 10 finalists in the FTE Ancillary 2019 Startup Competition will deliver elevator pitches on their unique capabilities to win votes from our audience who will decide our grand winner.
Fourth Working Session
Aeromexico is delivering consistent double-digit growth in ancillary revenues. How is the carrier leveraging digital channels to boost ancillaries through effective upselling?
What are the challenges and opportunities for an LCC in selling ancillaries to Indian consumers and how is IndiGo creating opportunities within those limitations?
How is TUI taking advantage of its unique booking relationships with holidaymakers to drive ancillary sales through technology and innovation?
Questions to consider:
How is easyJet digitally optimising its proposition to meet the evolving needs of its passengers whilst creating new revenue opportunities?
Inspiration from the hospitality sector on how travel stakeholders can use data, video and tech to reach their customers in new and unexpected ways, using different canvases in digital to tell stories.
Consumer retailing insights and trends that could affect Travel
The 3rd Future Travel Experience Ancillary Awards will also take place in Istanbul and recognise the three most pioneering airlines in the world that have tapped into digital advancements to create new ancillary revenue streams across the passenger journey.
(Open to Premium Pass Holders Only)
“An evening beside the Golden Horn”
The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.
The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.
Thursday 20th June
Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests
Fifth Working Session
Exclusive Thought Leadership Presentation: The future of personalisation – from onboard cameras to leveraging passenger data onboard
How has Finnair leveraged its inflight entertainment and connectivity (IFEC) platform to increase ancillary revenues, and what does the carrier have planned next?
Revenue Driven Innovations in IFEC – Pegasus & Immfly
Questions to consider
APEX CUSTOMER EXPERIENCE SESSION
How is the product and service approach at Aer Lingus evolving as it works to become the leading value carrier across the North Atlantic?
How is AtlasGlobal evolving its inflight proposition as its expands its network and adds wide-body aircraft to its fleet?
Seventh Working Session
Update on the BARTA (Brand, Airline, Retailer, Technology, Airport) initiative, which was launched at FTE Ancillary 2017
This ground-breaking cooperation harnesses digital technology and forms new commercial relationships between all stakeholders to drive passenger spending both at the airport and onboard aircraft.
How future retail can be the game-changer for airports, airlines and independent lounge operators, and take customer experience and revenues to new heights
Open to Premium Pass Holders Only
Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.
Find out more
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