FTE Ancillary & Retailing 2023 23 - 25 May 2023, Dublin

Conference

Hear from the most inspirational speakers from inside and outside of the industry

The FTE Ancillary & Retailing conference will deliver an unrivalled learning experience, and provide a platform for some of the most progressive new approaches around the world to help inspire radical new business models between stakeholders, and new ways of thinking.

FTE has done a lot in this space already from leading the BARTA initiative back in 2017, through to our Business Model Transformation Think Tank in 2021, but optimising commercial performance has never been more important. Following the COVID-19 pandemic the time is right to bring the world’s airlines, airports, OTAs and their partners together to share best practice, new ideas and knowledge on scaling disruptive new approaches that drive new levels of conversion with passengers through digital means, and innovative new approaches at every step of the passenger journey – Inspiration & Booking, Pre-Travel, Airport, Inflight, Arrival and Post-Travel.

View the FTE EMEA Conference Agenda View the Schedule at a glance

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Through our theme “Tomorrow’s customer” we will deep dive on the needs of travellers going forward and how the sector should adapt to that and leverage technologies like AI, blockchain and the metaverse to take commercial performance to the next level. We need to provide more choice to passengers at every step of the journey, which requires more joined-up thinking from all travel stakeholders, and this show will provide the perfect open platform for those discussions to take place under one roof between airlines, airports, OTA’s, operators, brands and business partners from retail, food & beverage, travel services, media and many more.

Significant disruption in travel is underway, and our conferences will provide critical insights and learnings to our attendees on future trends and successful transformation strategies to help you be ready for tomorrow's world, and customer.

Carefully Curated Content & Unique Formats

FTE conferences deliver a memorable learning experience by providing insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also focus in on dedicated topics for specific areas of interest. Our conference sessions utilise diverse formats, ranging from case studies and panel sessions to co-creation roundtables and elevator pitches. Most importantly the content is shaped carefully by the FTE Ancillary & Retailing advisory board, and our Content Director – Eric Leopold - who are perfectly placed to ensure the topics we cover are the most pertinent to the audience that represents their peers.


Thursday May 11th 09:30 - 10:15

Pre-event exclusive inspirational webinar for FTE Dublin attendees

PRE-EVENT WEBINAR
Baggage innovation group meeting

Jamie is the Irish Growth Lead for Stripe, a financial infrastructure platform. He helps companies of all sizes use Stripe to launch new business models, enter new markets, and accelerate their growth. Jamie is a former Ireland rugby captain and start-up investor and mentor. He holds an MBA and a degree in Medical Engineering.

Register for FTE EMEA and FTE Ancillary & Retailing, to receive access to this exclusive pre-event webinar




FTE Ancillary & Retailing Conference Agenda 2023

Tuesday 23rd May 2023 - Day 1

Tuesday 23rd May 09:30 - 12:30

FTE Baggage Innovation Working Group meeting (members only)

Baggage innovation group meeting

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector.

Dublin Airport welcomes members to this face-to-face gathering, and to learn from one another and collaborate on game-changing proof of concepts (POCs) to reduce costs, improve passenger experience, and test innovations.

Please contact us for more information Airlines can join for free

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Tuesday 23rd May 13:00 - 17:00

FTE Digital, Innovation & Startup Hub Live (open to Corporate Partners only)

The members-only FTE Digital, Innovation & Startup Hub Live event will be hosted as part of our Dublin event. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of pioneering startups.

To learn more or to join the FTE Digital, Innovation & Startup Hub, click here.

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Tuesday 23rd May 16:00 - 18:00

City of Dublin Walking Tour

Brought to you by passenger disruption experts Plan3

We here at FTE pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support that ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees, to join them on Tuesday 23rd May for a City of Dublin Walking Tour.

Offering a local taste of Dublin in this 2-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow participants at The FTE Dublin Ice Breaker at 4 Dame Lane.

Register today to receive an invitation to join the walking tour >>

 

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Tuesday 23rd May 18:00 - 20:00

The FTE Dublin Ice Breaker – 4 Dame Lane

To kick off the show we invite delegates to join us at Dublin’s historic Dame Lane. Start your night at 4 Dame Lane and enjoy the very best of Ireland’s famous drinks, food and entertainment. Meet with your fellow FTE attendees, connect with industry colleagues both new and established – and if you’d like to continue your night, Dame Lane has endless options for additional watering holes.

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Wednesday 24th May - Day 2

Wednesday 24th May 09:00 - 09:30

Opening Keynote for all participants

Welcome Address:
Daniel Coleman

Founder & CEO

Future Travel Experience

Dr. Joe Leader

CEO

APEX/IFSA

Opening Keynote Interview:
Sir Tim Clark

President

Emirates

Sir Tim Clark Keynote speaker image

An exclusive interview with the President of Emirates on his legacy and his future vision for the group, and the industry at large.

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Wednesday 24th May 09:30 - 10:30

What are the products relating to the end-to-end customer journey of tomorrow that customers will really value and want to invest in, and how do we then retail these?

Welcome Address:
Eric Leopold

Founder and Managing Director

Threedot & FTE Ancillary & Retailing Content Director

Moderator’s Presentation:

What is a leading futurist’s view on the future of aviation, and what are the findings from the FTE/Fast Future Survey on the needs of tomorrow’s customers?

Rohit Talwar

CEO

Fast Future

New Airline Perspective:

What will NEOM Airlines in Saudi Arabia do to deliver real innovation – pioneering ideas and exceeding boundaries in a world inspired by imagination?

Klaus Goersch

CEO

NEOM Airlines

Session Sponsored by:

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10:30 - 11:30

Coffee and networking in the exhibition hall

Wednesday 24th May 11:30 - 12:00

Special Keynote

OPTION 1

How will the startup low-cost airline Bonza in Australia, backed by 777 partners (a multi-industry investment business), disrupt the Australian domestic market? From new aircraft, route network, fares, distribution strategy, a new tech stack, and more.

Manish Raniga

CEO of Airline Investments

777 Partners

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Wednesday 24th May 11:30 - 12:40

What will tomorrow’s customer expect from the travel retail eco-system, and how do we evolve our approaches to ensure we deliver for them whilst creating better efficiencies and margins?

OPTION 2

Format:

The moderator will set the scene and then each speaker will talk for 5-10 minutes on what they believe tomorrow’s passengers will be looking for from the travel retail eco-system and how they are evolving their own approaches. After everyone has voiced their opinion, the panel will share their ideas for the future on how the travel retail eco-system should evolve in what they deliver, and how we must collaborate better to achieve that with new approaches.

Moderator:
Peter Mohn

Owner & CEO

m1nd-set

Panellists:
Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial

Vantage Airport Group

Martin Jones

CEO

CAVU

More speakers to be announced

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Wednesday 24th May 12:00 - 13:00

Navigating the tech landscape and airlines’ journey to becoming fully-fledged digital retailers

Option 1 continued

CONTEXT

If you started an airline today, would you need to support any legacy process, like e-tickets?
How can airlines sell any product they want through any channel? How do we transition away from legacy approaches to retailing? What is the future of the tech stack? All-in-one or best-of-breed? Open or close? Monolithic of modular?

Moderator:
Sinead Finn

Founder

affinnity

Panellists:
Aldric Chau

Head of Retail, eCommerce and Travel Partnerships

Cathay Pacific Airways

Georg Haraldsson

Chief Information Officer

PLAY Airlines

Chris-Phillips
Chris Phillips

Vice President of Global Sales

ATPCO

Additional questions to consider:
  • Should industry stakeholders be building digital marketplaces or can we just not compete with the eCommerce giants?
  • Are technologies such as Web 3.0, Metaverse, NFT & Crypto going to be key to the revolution?
  • How significantly will the metaverse and crypto currencies impact travel, and how should we plan for them?
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Wednesday 24th May 12:40 - 13:00

Special Presentation

OPTION 2 continued

Martin Jones

CEO

CAVU

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13:00 - 14:30

Lunch and networking in the exhibition hall

Wednesday 24th May 14:30 - 15:30

The FTE EMEA Metaverse, NFT & Crypto Symposium

OPTION 1

Metaverse-FTE-emea-2023

Format: Following a scene-setting case study, our industry experts will discuss their experiences of rolling out metaverse environments and crypto/NFT initiatives for their organisations and share the lessons learned along the way, plus potential use cases for these exciting new technologies.

Moderator:
Rohit Talwar

CEO

Fast Future

Opening Case Study:

How is Lufthansa leveraging the metaverse with VR & XR to champion new product offerings to the world, and what other use cases are there for the metaverse across its business?

Dr. Bjoern Becker

Head of Future Intercontinental Experience Program

Lufthansa

Bastian Schütz

Product & Business Development

Meta Reality Labs

Camillo Stark

Deputy Managing Director (AR/VR Labs)

MSM.digital

Panellists:
Arturs Garais

Web3 Project Lead

airBaltic

Ersin Inankul

Chief Digital and Commercial Officer

İGA İstanbul Airport

( speaker Invited)
Satyaki-Raghunath
Satyaki Raghunath

Chief Strategy & Development Officer

Bengaluru International Airport

( speaker Invited)
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Wednesday 24th May 14:30 - 15:30

The FTE APEX Lounge Innovation Forum

OPTION 2

Speakers are to be announced shortly.

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15:30 - 16:30

Coffee and networking in the exhibition hall

Wednesday 24th May 16:30 - 17:30

Day 2 Closing Session

Moderator
Dr. Joe Leader

CEO

APEX/IFSA

CONTRIBUTIONS FROM:
Kenny Jacobs

CEO

daa

Michael Cawley

Chairman

Hostelworld Group & Non Executive Director, Ryanair

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Wednesday 24th May 17:30 - 18:45

Networking Reception & FTE and APEX Awards Ceremonies

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Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. On the FTE side, we are delighted to have revealed the FTE Airline & Airport Digital & Innovation Power Lists EMEA 2023 to shine a light on those who are pioneering new approaches that have the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy, and six will be Highly Commended, during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues. In addition, 15 airlines and 15 airports have also been shortlisted for FTE World Ancillary & Retailing Awards 2023, with one in each category being honoured as the best of 2023 at the ceremony.

Following this, the APEX Passenger Choice Award Winners ceremony will take place, recognising airlines from Europe, South America & North America for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.

Networking Reception Sponsored By:

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Thursday 25th May - Day 3

Thursday 25th May 08:30 - 09:00

Registration & Exhibition Opens

The show opens once again for further unveilings on the floor by exhibitors, plus networking and coffee.

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Thursday 25th May 09:00 - 09:30

Opening Keynote

OPTION 1

What can we expect of tomorrow’s customer, and how should the travel sector embrace new technologies like the metaverse, cryptocurrency & AI to better align itself and serve them?

Russell-Pert
Russell Pert

Director, Head of Industry, Financial Services and Travel

Meta

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Thursday 25th May 09:00 - 09:30

Opening Keynote

Option 2

How will BEOND – the new only all-premium airline worldwide of its kind – deliver an experience like no other and succeed in such a competitive marketplace?

Tero-Taskila
Tero Taskila

CEO

BEOND

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Thursday 25th May 09:30 - 10:30

Airline distribution and payment with NDC and beyond

OPTION 1

Context:

The key to retailing is unrestricted and unlimited access to content. What are today’s and tomorrow’s solutions to make travel content accessible? How can airlines sell more than flights? What are the trends on forms of payment?

Moderator:
Glenn Morgan

Partner

Threedot

Panellists:
Stéphane Ormand

VP Distribution

Air France KLM

Roland Jaggi
Roland Jaggi

CCO

Aegean Airlines

Christian Hylander

VP Global Strategy, Travel & Entertainment Industry

Mastercard

James Lemon

Global Lead – Travel, Transport & Leisure

Stripe

Allen So

Head of Distribution Strategy

Cathay Pacific Airways

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Thursday 25th May 09:30 - 10:30

Innovative new approaches to commercial success around the airport experience and more

OPTION 2

PRESENTERS

Heathrow’s views on the future of airport commercial activity, and how we can drive more meaningful collaborations to advance our revenues collectively

Fraser Brown

Retail Director

Heathrow

Why is digital at the epicentre of Istanbul Airport’s commercial strategies?

Ersin Inankul

Chief Digital and Commercial Officer

İGA İstanbul Airport

( speaker Invited)
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10:30 - 11:30

Coffee and networking in the exhibition hall

Thursday 25th May 11:29 - 11:45

Special Presentation: What’s next for Lufthansa in its digital retailing journey?

OPTION 1

Join us for an exciting keynote where you’ll discover how Lufthansa Group is leading the way in modern airline retailing. Say goodbye to outdated processes and technologies that have reached their limits and find out how true modern airline retailing will benefit customers and create new opportunities for all players in the value chain. Learn about Lufthansa Group’s commitment to the IATA goal of achieving 100% Offer & Order by 2030, and how they’re driving the ONE Order initiative within all their airline brands.

Dr-Jost-Daft
Dr Jost Daft

Head of Order Transformation (iso Project Manager)

Lufthansa Group

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Thursday 25th May 11:30 - 12:45

The FTE APEX Commercialising Inflight Symposium – Case Studies & Debate

OPTION 2

The FTE APEX Commercialising Inflight Symposium

Moderator:
Dr. Joe Leader

CEO

APEX/IFSA

Presenters:
William Kramer

Transformation & Continuous Improvement Lead- Inflight Retail

easyJet

More speakers to be announced

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Thursday 25th May 11:45 - 12:45

Revenue Management and Offer Creation with AI

OPTION 1 continued

CONTEXT

How to construct the right offer for customers at time of shopping? How to push messages about ancillary services (bags, meals, etc.) at the right time and for the right people? How to monitor and differentiate from the competition?

Moderator:
Apple Ignacio

Director, Ancillaries

Cebu Pacific

Panellists:
Paul Carroll

Chief Revenue & Network Officer

AirAsia

Manuel Ambriz

CCO

Avianca

Simon Pitt

CCO

PNG Air

More speakers to be announced

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12:45 - 13:45

Lunch break on the exhibition floor

Thursday 25th May 13:45 - 15:00

The FTE APEX Commercialising Inflight Symposium – The Workshop

Led by
Stefan List

Head of Cabin Market Insights

Airbus

( speaker Invited)
Register now >>
15:00 - 15:45

Coffee break in the exhibition hall

Thursday 25th May 15:45 - 16:45

Day of Travel: How do we better commercialise, and remove friction

What do customers expect and experience in the real world? Deliver the right offer at the right time during the day of travel, at the airport or on board the aircraft. Assuming the travel experience is designed for a smooth delivery, what else can be done to delight travellers? Thinking outside of the box: baggage that travels by itself? Travel restrictions that take care of themselves? Finding an airline seat even when flights are full?

Moderator:
Eric Leopold

Founder and Managing Director

Threedot & FTE Ancillary & Retailing Content Director

Panellists:
bobby-healy
Bobby Healy

Co-Founder, Strategy & Tech

Meili

More speakers to be announced soon.

Register now >>
Thursday 25th May 16:45 - 17:15

Closing Keynote

2022 video highlights
2018 video highlights
2017 video highlights

Why be part of FTE Ancillary & Retailing?

Exhibitor & Delegate Testimonials

“I think it’s a great event and it’s just a great platform to discover lots of different ideas out there. We as an airline can take advantage of some of these ideas and work together with our partners to bring some of them to life.”

Robert Carey, President, Wizz Air

“Ancillary growth is imperative for all airlines, and digital is the great enabler to achieving that. However, many new collaborations must be forged between stakeholders to deliver the passenger the right offer at the right moment to enhance customer experiences and increase profitability at every stage of the passenger journey, whether that be through a mobile device or an IFE screen. FTE is working hard, and creatively, to bring those stakeholders together to learn best practice and forge new partnerships, and I am pleased to support their efforts.”

Juha Jarvinen, CCO, Virgin Atlantic

“The event will give us an insight on where we stand, how Covid has changed certain frameworks and should give us food for thought of how to handle the challenges in the future of the retail and F&B world. Come and join the FTE Event in Dublin and be inspired.”

Philipp Ahrens, Senior Vice President Center Management, Vienna Airport

“I think the event has been very easy-going and a very warm atmosphere so it has been very easy to connect with everybody here. The programme has been very well structured with a good mix of presentations, but also I had some time to look at the expo and meet with people. The Gala Evening was very impressive. We are also very grateful for the Ancillary Award that goes to my team.”

Tiina Tissari, Vice President, Customer Experience and Products, Finnair

There is so much we need to understand now about what the future consumer and airport ecosystem looks like, and FTE Ancillary & Retailing is the perfect forum to bring all stakeholders together at this key moment of the recovery to reimagine how we innovate, and collaborate, for the benefit of our passengers, and our businesses.”

Jayne Wear, Head of Commercial Products & Transport, Auckland Airport

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15below

“It has been a great event. The diverse range of exhibitors is also nice to see, including the start-ups and disruptors, which provide food for thought as to how the industry is evolving. The networking is excellent – it has been good to catch up with people I have met through previous FTE events and also meet many new contacts. I have attended for many years and always found it among the most interesting and relevant events for what I do.”

Chris Annetts, Chief Strategy Officer, Heathrow

“This is my first time attending an FTE event. The difference between this event and other events is the quality of people. The meetings we have had over the last few days have all been with decision-makers with buying power – for us, that is what makes the difference.”

Robert Ardino, Vice President, Blue Ribbon Bags

“We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.”

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been amazing. The social events have been amazing. People have brought some good energy. We’ve seen a lot of interesting exhibitors here as well, which is really promising for us as an ancillary aggregator. We’ve been engaging with interest from the airlines, but also looking at innovations here and how we can potentially adopt them into what we are offering airlines. It’s certainly been worthwhile and is an event we’ll continue to attend in the future.”

Heinrich Brand, Co-founder & COO, Hepstar

“We’ve had a lot of activity at our booth, which means we can engage very well with lots of airlines who are interested in what we want to talk about. The event has been a great networking opportunity – we’ve met lots of people and had lots of discussions. There are many events in the calendar and we have to focus on the ones that matter – this one definitely makes sense because there’s an ancillary track and that’s a key part of our portfolio, so we’ll definitely be back.”

Dominic Matthews, Sales Director, FLYR Labs

“We’ve had two great days meeting industry colleagues and peers and of course lots of airlines from all over Europe, as well as the Americas. So, it’s been really valuable and great to be meeting our airline colleagues in person. There have been lots of great sessions and lots of great insights from airlines as well on their recovery and how they’re using digital, and the investment in digital retail, to really amplify their recovery now as we’re post-COVID.”

Kathrina Gallogly, Director of Marketing, Datalex

“The opportunities to connect and network with people here at FTE Dublin have been incredible – there are so many opportunities, not just walking around the exhibition hall, but also in the evenings at the social events. Those opportunities to forge new relationships and reacquaint with old contacts have been incredible. This is certainly an event that we will come back to and we’ll also look at the other FTE events around the world.”

Ed Thorne, Global Marketing Director, Airport Dimensions

“It was brilliant to attend FTE Dublin. It was a pleasure to meet many contacts – it was very beneficial for me. The conferences were very interesting and definitely addressed the right topics. The exhibition has also been amazing – it’s been interesting to meet with the start-ups. The networking has been brilliant and the venues for the social events were very nice, especially for people visiting Dublin for the first time. The networking is the most important thing about the event. I’m definitely looking forward to coming back to FTE Dublin next year.”

Nicol Seifertová, e-Commerce Manager, Prague Airport

Co-located with FTE EMEA

This show is a gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.

Visit FTE EMEA website >>