Premium education, providing inspiration on customer experience, innovation, ancillary revenue and loyalty. Open to Premium Pass holders only.

The Future Travel Experience Ancillary Conference will help airlines, airports and their partners understand how they can tap into the power of digital to boost ancillary revenues. A selection of the most forward-thinking low-cost carriers, full-service airlines, airport operators, technology companies, destination partners and vendors will share their future plans and visions, covering a raft of the most pertinent topics in the fields of ancillary revenue, retailing and merchandising. Attendees will receive inspiration on how they can optimise their ancillary strategies at every step of the passenger journey – Booking, Pre-Travel, Airport, Inflight, Arrival and Post-Travel.

FTE Ancillary Conference FTE Ancillary Conference FTE Ancillary Conference FTE Ancillary Conference FTE Ancillary Conference

Tuesday 18th June - Day 1


Speaker Invited

Tuesday 18th June 09:30 - 17:00

FTE Innovation & Startup Hub Live (members only)


The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.

Register now – free for airlines and low-cost for airports


Speaker Invited

Tuesday 18th June 14:00 - 17:00

Istanbul Airport tours (led by İGA)

Wednesday 19th June - Day 2


08:45 - 08:45


Speaker Invited

Wednesday 19th June 09:15 - 10:30

“Ancillary” & “Digital & Innovation” Joint Keynote Session

Welcome Address


Ryan Ghee
Head of Strategy, Engagement and Content
Future Travel Experience

Keynote Address


Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.

In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector. 

In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.

More speakers to be announced soon

Register now – free for airlines and low-cost for airports


Speaker Invited

Wednesday 19th June 11:00 - 11:30

Insight and inspiration from the FTE Ancillary Advisory Board

First Working Session

Moderator


Sinead Finn
Director
Affinnity

Members of the FTE Ancillary Advisory Board will take to the stage to participate in a scene-setting panel discussion. Is it realistic for airlines to become fully-fledged retailers? Are they ready to take the plunge? What are the secrets to great personalisation? How crippling is GDPR to these ambitions? What’s holding them back? Should airlines be focusing on being better at traditional ancillary sales like baggage or is there real opportunity in new revenue streams? These questions, and more, will be at the heart of the discussion.

Onsite Advisory Board Panellists


Juha Jarvinen
EVP Commercial
Virgin Atlantic Airways and President of the Board of Directors, APEX
Mariana Fonseca Medina
Director of Ancillary & Merchandising Strategy
American Airlines
Apple Ignacio
Director, Ancillaries
Cebu Pacific Air
Max Coppin
Partner Development Manager
Google

Register now – free for airlines and low-cost for airports


Speaker Invited

Wednesday 19th June 11:30 - 12:30

The Future of Distribution – how can airlines maximise revenues through direct and indirect channels?

Second Working Session

Moderator


Sinead Finn
Director
Affinnity

Panellists


Marcus Motzkuhn
Manager Digital Distribution & Solutions
SunExpress
M. Osama Sheikh
Project Manager – Technology & Innovation
Pakistan International Airlines
Zdenek Komenda
Chief Business Development Officer
Kiwi.com
Xavier Lagardère
Head of Distribution
Lufthansa Group
Aldric Chau
Head of Retail & E-Commerce
Cathay Pacific Airways

Questions to consider

  • What difference will NDC really make to airlines and what will come next?
  • What role will blockchain play in airline distribution in the future?
  • How can airlines maximise the potential of voice tech to boost ancillaries at the point of booking?
  • What role will tech giants like Google, Amazon and Airbnb play in this space?
  • Should every airline (including LCCs and FSCs) deploy a mobile-first strategy when it comes to distribution and booking?

Register now – free for airlines and low-cost for airports


Speaker Invited

Wednesday 19th June 13:30 - 13:45

Special Presentation - Inspiration from the FTE Ancillary Advisory Board

A 15-minute case study from an Ancillary Advisory Board member, providing insight into how their airline is leveraging digital and technological developments to increase ancillary revenues.

The future of e-commerce

Mariana Fonseca Medina
Director of Ancillary & Merchandising Strategy
American Airlines

Register now – free for airlines and low-cost for airports


Speaker Invited

Wednesday 19th June 13:45 - 14:45

The Future of Search, Booking and Payment – innovation case studies

Third Working Session

Moderator


Sinead Finn
Director
Affinnity

Presenters


How is Lufthansa embracing payment innovations to increase ancillary revenues before and during the day of travel?

Kai Schilb
Head of Payment
Lufthansa

How easyJet is using social media features, such as Look&Book on Instagram, to boost engagement and bookings

Daniel Young
Head of Digital Experience
easyJet

Special presentation


Insights from Google on driving experience, loyalty and ancillary revenues through the end-to-end passenger journey

Max Coppin
Partner Development Manager
Google

Register now – free for airlines and low-cost for airports


Speaker Invited

Wednesday 19th June 15:30 - 16:15

Boosting Post-Booking Ancillary Revenues During the “Golden Selling Window” – how can airlines boost traditional ancillary sales while tapping in to new revenue opportunities in the window between ticket booking and departure?

Fourth Working Session

Moderator


Sinead Finn
Director
Affinnity

Presenters


Aeromexico is delivering consistent double-digit growth in ancillary revenues. How is the carrier leveraging digital channels to boost ancillaries through effective upselling?

Emilio Chacon Monsant
SVP Ancillary Revenues & Direct Sales
Aeroméxico

How is TUI taking advantage of its unique booking relationships with holidaymakers to drive ancillary sales through technology and innovation?

Katarina Hlavata
Senior Ancillaries Manager
TUI

How Eurowings is building an end-to-end smart travel platform to improve experiences and boost ancillary revenues

Daniel Goering
Head of Product, Ancillary Revenues & Innovation
Eurowings

Questions to consider:

  • How can airlines use technology to boost traditional ancillary sales – baggage, seats, etc?
  • How can airlines use mobile to extend the engagement window with their customers?
  • How important a role should mobile play in boosting revenues during the “golden selling window”?
  • How can airlines promote and deliver last-minute ancillary upsells when the passenger is at the airport?
  • In the age of GDPR, how can airlines deliver truly personalised offers to customers after the ticket has been booked?

Register now – free for airlines and low-cost for airports


Speaker Invited

Wednesday 19th June 16:30 - 17:30

CEO Closing Keynote Session for all delegates


17:30 - 17:30
Conference Close


Speaker Invited

Wednesday 19th June 17:30 - 18:00

FTE EMEA Innovation Awards & FTE Ancillary Awards Ceremony

The FTE Innovation Awards return for 2019 and will recognise one airline and one airport from across the EMEA region for their innovation and customer experience leadership. The 3rd Future Travel Experience Ancillary Awards will also take place in Istanbul and recognise the three most pioneering airlines in the world that have tapped into digital advancements to create new ancillary revenue streams across the passenger journey.

Register now – free for airlines and low-cost for airports


Speaker Invited

Wednesday 19th June 19:30 - 22:30

Gala Evening at Wyndham Grand Istanbul Levent

(Premium Pass holders only)

The Gala Evening, hosted by Turkish Airlines, will be held at the downtown Wyndham Grand Istanbul Levent where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

Register now – free for airlines and low-cost for airports

Thursday 20th June - Day 3


Speaker Invited

Thursday 20th June 09:30 - 10:30

Boosting Revenues at 35,000 Feet – inflight retail & ancillary innovation case studies

Fifth Working Session

Special Presentation


Exclusive Thought Leadership Presentation: The future of personalisation – from onboard cameras to leveraging passenger data onboard

Joe Leader
CEO
APEX & IFSA
Juha Jarvinen
EVP Commercial
Virgin Atlantic Airways and President of the Board of Directors, APEX

Presenters


How has Finnair leveraged its inflight entertainment and connectivity (IFEC) platform to increase ancillary revenues, and what does the carrier have planned next?

Tiina Tissari
VP Ancillary Business
Finnair

More speakers to be announced soon

Questions to consider

  • Can technology alone boost inflight revenues?
  • What role should flight attendants play in boosting onboard revenues and what support do they need to enable them to sell/upsell?
  • Does traditional inflight retail have a future?
  • How much scope is there for more creative inflight brand partnerships?
  • Is it realistic to expect IFEC to become a revenue generator rather than a cost centre?

Register now – free for airlines and low-cost for airports


Speaker Invited

Thursday 20th June 11:30 - 12:45

FTE Ancillary Co-Creation Session

Sixth Working Session

Format


Led by an expert captain, each co-creation group will tackle a specific topic, with participants engaging in a lively discussion and collaborating with one another to draw up recommendations and key conclusions. These findings will be shared with fellow delegates following the conference.

Co-Creation topics


  • Payment – how can you ensure you offer the right payment options at the right times to meet the needs of your customers?
  • Inflight Ancillaries – how can you create a 21st century inflight retail strategy?
  • Loyalty – how can you use your loyalty programme to generate revenues?
  • Upselling – how can you use the power of digital to boost traditional ancillary revenue streams (baggage, seat upgrades, queue jump, etc)?

Register now – free for airlines and low-cost for airports


Speaker Invited

Thursday 20th June 14:00 - 15:00

The Future Of Airport Retail – leveraging the power of digitalisation and personalisation (joint session with Future Airports)

Seventh Working Session

Moderator


Dermot Davitt
President and Co-Owner
The Moodie Davitt Report.com

Presenters


Update on the BARTA (Brand, Airline, Retailer, Technology, Airport) initiative, which was launched at FTE Ancillary 2017

This ground-breaking cooperation harnesses digital technology and forms new commercial relationships between all stakeholders to drive passenger spending both at the airport and onboard aircraft.

Kam Jandu
Chief Commercial Officer
Budapest Airport
Ildiko Marcze
Revenue Development Manager
Wizz Air
Ildikó Jankovich
Managing Director
Heinemann Hungary


Retail inspiration from the FTE Startup Hub

Three startups, who are members of the FTE Startup Hub, will take to the stage to explain how their innovative solutions can help to boost commercial revenues in the airport terminal and beyond.

Startup speakers to be announced soon.

Register now – free for airlines and low-cost for airports


Speaker Invited

Thursday 20th June 15:00 - 15:30

FTE Ancillary Wrap-Up - final thoughts from the FTE Ancillary Advisory Board

Onsite Advisory Board Panellists


Juha Jarvinen
EVP Commercial
Virgin Atlantic Airways and President of the Board of Directors, APEX
Mariana Fonseca Medina
Director of Ancillary & Merchandising Strategy
American Airlines
Apple Ignacio
Director, Ancillaries
Cebu Pacific Air
Max Coppin
Partner Development Manager
Google

Register now – free for airlines and low-cost for airports


16:00 - 16:00
Conference Close


Speaker Invited

Thursday 20th June 16:30 - 17:30

Istanbul Airport tours

(led by Turkish Airlines)

Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.

Register now – free for airlines and low-cost for airports

Only 8 weeks to go until Future Travel Experience Ancillary 2019. Premium Pass FREE for airlines & low-cost for airports

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