Hear from the most inspirational speakers from inside and outside of the industry
The FTE Ancillary & Retailing conference will deliver an unrivalled learning experience, and provide a platform for some of the most progressive new approaches around the world to help inspire radical new business models between stakeholders, and new ways of thinking.
FTE has done a lot in this space already from leading the BARTA initiative back in 2017, through to our Business Model Transformation Think Tank in 2021, but optimising commercial performance has never been more important. Following the COVID-19 pandemic the time is right to bring the world’s airlines, airports, OTAs and their partners together to share best practice, new ideas and knowledge on scaling disruptive new approaches that drive new levels of conversion with passengers through digital means, and innovative new approaches at every step of the passenger journey – Inspiration & Booking, Pre-Travel, Airport, Inflight, Arrival and Post-Travel.
Click here to read moreView the FTE EMEA Conference Agenda View the Schedule at a glance
Through our theme “Tomorrow’s customer” we will deep dive on the needs of travellers going forward and how the sector should adapt to that and leverage technologies like AI, blockchain and the metaverse to take commercial performance to the next level. We need to provide more choice to passengers at every step of the journey, which requires more joined-up thinking from all travel stakeholders, and this show will provide the perfect open platform for those discussions to take place under one roof between airlines, airports, OTA’s, operators, brands and business partners from retail, food & beverage, travel services, media and many more.
Significant disruption in travel is underway, and our conferences will provide critical insights and learnings to our attendees on future trends and successful transformation strategies to help you be ready for tomorrow's world, and customer.
Carefully Curated Content & Unique Formats
FTE conferences deliver a memorable learning experience by providing insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also focus in on dedicated topics for specific areas of interest. Our conference sessions utilise diverse formats, ranging from case studies and panel sessions to co-creation roundtables and elevator pitches. Most importantly the content is shaped carefully by the FTE Ancillary & Retailing advisory board, and our Content Director – Eric Leopold - who are perfectly placed to ensure the topics we cover are the most pertinent to the audience that represents their peers.
Pre-event exclusive inspirational webinar for FTE Dublin attendees
PRE-EVENT WEBINAR
Jamie is the Irish Growth Lead for Stripe, a financial infrastructure platform. He helps companies of all sizes use Stripe to launch new business models, enter new markets, and accelerate their growth. Jamie is a former Ireland rugby captain and start-up investor and mentor. He holds an MBA and a degree in Medical Engineering.
FTE Ancillary & Retailing Conference Agenda 2023
Tuesday 23rd May 2023 - Day 1
FTE Baggage Innovation Working Group meeting (members only)

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector.
Dublin Airport welcomes members to this face-to-face gathering, and to learn from one another and collaborate on game-changing proof of concepts (POCs) to reduce costs, improve passenger experience, and test innovations.
Please contact us for more information Airlines can join for free
FTE Digital, Innovation & Startup Hub Live (open to Corporate Partners only)

The members-only FTE Digital, Innovation & Startup Hub Live event will be hosted as part of our Dublin event. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of pioneering startups.
To learn more or to join the FTE Digital, Innovation & Startup Hub, click here.
City of Dublin Walking Tour

Brought to you by passenger disruption experts Plan3
We here at FTE pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support that ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees, to join them on Tuesday 23rd May for a City of Dublin Walking Tour.
Offering a local taste of Dublin in this 2-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow participants at The FTE Dublin Ice Breaker at 4 Dame Lane.
Register today to receive an invitation to join the walking tour >>
The FTE Dublin Ice Breaker – 4 Dame Lane

To kick off the show we invite delegates to join us at Dublin’s historic Dame Lane. Start your night at 4 Dame Lane and enjoy the very best of Ireland’s famous drinks, food and entertainment. Meet with your fellow FTE attendees, connect with industry colleagues both new and established – and if you’d like to continue your night, Dame Lane has endless options for additional watering holes.
Wednesday 24th May - Day 2
Opening Keynote for all participants


Daniel Coleman
Founder & CEO
Future Travel Experience


Dr. Joe Leader
CEO
APEX/IFSA


Sir Tim Clark
President
Emirates
An exclusive interview with the President of Emirates on his legacy and his future vision for the group, and the industry at large.
What are the products relating to the end-to-end customer journey of tomorrow that customers will really value and want to invest in, and how do we then retail these?


Eric Leopold
Founder and Managing Director
Threedot & FTE Ancillary & Retailing Content Director
What is a leading futurist’s view on the future of aviation, and what are the findings from the FTE/Fast Future Survey on the needs of tomorrow’s customers?


Rohit Talwar
CEO
Fast Future
What will NEOM Airlines in Saudi Arabia do to deliver real innovation – pioneering ideas and exceeding boundaries in a world inspired by imagination?


Klaus Goersch
CEO
NEOM Airlines
Session Sponsored by:
Coffee and networking in the exhibition hall
Special Keynote
OPTION 1
How will the startup low-cost airline Bonza in Australia, backed by 777 partners (a multi-industry investment business), disrupt the Australian domestic market? From new aircraft, route network, fares, distribution strategy, a new tech stack, and more.


Manish Raniga
CEO of Airline Investments
777 Partners
What will tomorrow’s customer expect from the travel retail eco-system, and how do we evolve our approaches to ensure we deliver for them whilst creating better efficiencies and margins?
OPTION 2
The moderator will set the scene and then each speaker will talk for 5-10 minutes on what they believe tomorrow’s passengers will be looking for from the travel retail eco-system and how they are evolving their own approaches. After everyone has voiced their opinion, the panel will share their ideas for the future on how the travel retail eco-system should evolve in what they deliver, and how we must collaborate better to achieve that with new approaches.


Peter Mohn
Owner & CEO
m1nd-set


Sammy Patel
Chief Executive Officer, Midway Partnership & Vice President, Commercial
Vantage Airport Group


Martin Jones
CEO
CAVU
More speakers to be announced
Navigating the tech landscape and airlines’ journey to becoming fully-fledged digital retailers
Option 1 continued
If you started an airline today, would you need to support any legacy process, like e-tickets?
How can airlines sell any product they want through any channel? How do we transition away from legacy approaches to retailing? What is the future of the tech stack? All-in-one or best-of-breed? Open or close? Monolithic of modular?


Sinead Finn
Founder
affinnity


Aldric Chau
Head of Retail, eCommerce and Travel Partnerships
Cathay Pacific Airways


Georg Haraldsson
Chief Information Officer
PLAY Airlines


Chris Phillips
Vice President of Global Sales
ATPCO
- Should industry stakeholders be building digital marketplaces or can we just not compete with the eCommerce giants?
- Are technologies such as Web 3.0, Metaverse, NFT & Crypto going to be key to the revolution?
- How significantly will the metaverse and crypto currencies impact travel, and how should we plan for them?
Special Presentation
OPTION 2 continued


Martin Jones
CEO
CAVU
Lunch and networking in the exhibition hall
The FTE EMEA Metaverse, NFT & Crypto Symposium
OPTION 1
Format: Following a scene-setting case study, our industry experts will discuss their experiences of rolling out metaverse environments and crypto/NFT initiatives for their organisations and share the lessons learned along the way, plus potential use cases for these exciting new technologies.


Rohit Talwar
CEO
Fast Future
How is Lufthansa leveraging the metaverse with VR & XR to champion new product offerings to the world, and what other use cases are there for the metaverse across its business?


Dr. Bjoern Becker
Head of Future Intercontinental Experience Program
Lufthansa


Bastian Schütz
Product & Business Development
Meta Reality Labs


Camillo Stark
Deputy Managing Director (AR/VR Labs)
MSM.digital


Arturs Garais
Web3 Project Lead
airBaltic


Ersin Inankul
Chief Digital and Commercial Officer
İGA İstanbul Airport
( speaker Invited)

Satyaki Raghunath
Chief Strategy & Development Officer
Bengaluru International Airport
( speaker Invited)The FTE APEX Lounge Innovation Forum
OPTION 2
Speakers are to be announced shortly.
Coffee and networking in the exhibition hall
Day 2 Closing Session


Dr. Joe Leader
CEO
APEX/IFSA


Kenny Jacobs
CEO
daa


Michael Cawley
Chairman
Hostelworld Group & Non Executive Director, Ryanair
Networking Reception & FTE and APEX Awards Ceremonies

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.
It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. On the FTE side, we are delighted to have revealed the FTE Airline & Airport Digital & Innovation Power Lists EMEA 2023 to shine a light on those who are pioneering new approaches that have the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy, and six will be Highly Commended, during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues. In addition, 15 airlines and 15 airports have also been shortlisted for FTE World Ancillary & Retailing Awards 2023, with one in each category being honoured as the best of 2023 at the ceremony.
Following this, the APEX Passenger Choice Award Winners ceremony will take place, recognising airlines from Europe, South America & North America for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.
Networking Reception Sponsored By:
Thursday 25th May - Day 3
Registration & Exhibition Opens
The show opens once again for further unveilings on the floor by exhibitors, plus networking and coffee.
Opening Keynote
OPTION 1
What can we expect of tomorrow’s customer, and how should the travel sector embrace new technologies like the metaverse, cryptocurrency & AI to better align itself and serve them?


Russell Pert
Director, Head of Industry, Financial Services and Travel
Meta
Opening Keynote
Option 2
How will BEOND – the new only all-premium airline worldwide of its kind – deliver an experience like no other and succeed in such a competitive marketplace?


Tero Taskila
CEO
BEOND
Airline distribution and payment with NDC and beyond
OPTION 1
The key to retailing is unrestricted and unlimited access to content. What are today’s and tomorrow’s solutions to make travel content accessible? How can airlines sell more than flights? What are the trends on forms of payment?


Glenn Morgan
Partner
Threedot


Stéphane Ormand
VP Distribution
Air France KLM


Roland Jaggi
CCO
Aegean Airlines


Christian Hylander
VP Global Strategy, Travel & Entertainment Industry
Mastercard


James Lemon
Global Lead – Travel, Transport & Leisure
Stripe


Allen So
Head of Distribution Strategy
Cathay Pacific Airways
Innovative new approaches to commercial success around the airport experience and more
OPTION 2
Heathrow’s views on the future of airport commercial activity, and how we can drive more meaningful collaborations to advance our revenues collectively


Fraser Brown
Retail Director
Heathrow
Why is digital at the epicentre of Istanbul Airport’s commercial strategies?


Ersin Inankul
Chief Digital and Commercial Officer
İGA İstanbul Airport
( speaker Invited)Coffee and networking in the exhibition hall
Special Presentation: What’s next for Lufthansa in its digital retailing journey?
OPTION 1
Join us for an exciting keynote where you’ll discover how Lufthansa Group is leading the way in modern airline retailing. Say goodbye to outdated processes and technologies that have reached their limits and find out how true modern airline retailing will benefit customers and create new opportunities for all players in the value chain. Learn about Lufthansa Group’s commitment to the IATA goal of achieving 100% Offer & Order by 2030, and how they’re driving the ONE Order initiative within all their airline brands.


Dr Jost Daft
Head of Order Transformation (iso Project Manager)
Lufthansa Group
The FTE APEX Commercialising Inflight Symposium – Case Studies & Debate
OPTION 2


Dr. Joe Leader
CEO
APEX/IFSA


William Kramer
Transformation & Continuous Improvement Lead- Inflight Retail
easyJet
More speakers to be announced
Revenue Management and Offer Creation with AI
OPTION 1 continued
How to construct the right offer for customers at time of shopping? How to push messages about ancillary services (bags, meals, etc.) at the right time and for the right people? How to monitor and differentiate from the competition?


Apple Ignacio
Director, Ancillaries
Cebu Pacific


Paul Carroll
Chief Revenue & Network Officer
AirAsia


Manuel Ambriz
CCO
Avianca


Simon Pitt
CCO
PNG Air
More speakers to be announced
Lunch break on the exhibition floor
The FTE APEX Commercialising Inflight Symposium – The Workshop


Stefan List
Head of Cabin Market Insights
Airbus
( speaker Invited)Coffee break in the exhibition hall
Day of Travel: How do we better commercialise, and remove friction
What do customers expect and experience in the real world? Deliver the right offer at the right time during the day of travel, at the airport or on board the aircraft. Assuming the travel experience is designed for a smooth delivery, what else can be done to delight travellers? Thinking outside of the box: baggage that travels by itself? Travel restrictions that take care of themselves? Finding an airline seat even when flights are full?


Eric Leopold
Founder and Managing Director
Threedot & FTE Ancillary & Retailing Content Director


Bobby Healy
Co-Founder, Strategy & Tech
Meili
More speakers to be announced soon.
Closing Keynote
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