FTE Ancillary & Retailing 11-13 June 2024, Dublin

Conference

Headline Partner
Headline Partner
Headline Partner
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Hear from the most inspirational speakers from inside and outside of the industry

The FTE Ancillary & Retailing conference will deliver an unrivalled learning experience, and provide a platform for some of the most progressive new approaches around the world to help inspire radical new business models between stakeholders, and new ways of thinking. We will do all this through our overarching event theme for 2024 of “Customer-Centric Innovation” which will permeate through every aspect of the show.

FTE has done a lot in this space already from leading the BARTA initiative back in 2017, through to our Business Model Transformation Think Tank in 2021, but optimising commercial performance has never been more important and the time is right to bring the world’s airlines, airports, OTAs and their partners together to share best practice, new ideas and knowledge on scaling disruptive new approaches that drive new levels of conversion with passengers through digital means, and innovative new approaches at every step of the passenger journey – Inspiration & Booking, Pre-Travel, Airport, Inflight, Arrival and Post-Travel.

View the FTE EMEA Conference Agenda

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FTE Ancillary & Retailing Conference Agenda 2024

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Tuesday 11th June 2024

Tuesday 11th June 13:00 - 17:00

FTE Innovation & Startup Hub Day (members only)

The members-only FTE Digital, Innovation & Startup Hub Live Day will be hosted as part of our Dublin event. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of pioneering startups.

The three core themes of the FTE Hub for 2024 are Artificial Intelligence (AI), Robotics and the Internet of Things (IoT) and these topics are at the forefront of our FTE Hub meetings over the next 12 months. International Airlines Group, Dallas Fort Worth International Airport, Manchester Airports Group, Isavia, and London Luton Airport are among the latest Corporate Partners to join.

The FTE Hub is a truly unique community, playing a crucial role in accelerating the speed at which industry stakeholders master utilisation of cutting-edge technologies. Members openly share expertise, experiences and inspiration year-round through curated virtual and live environments globally.

To learn more or to join the FTE Digital, Innovation & Startup Hub, click here >>

Register now >>
Tuesday 11th June 14:00 - 17:00

FTE Baggage Innovation Working Group meeting (members only)

Baggage innovation group meeting

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector. There are over 100 BIWG members, with the latest to join including International Airlines Group, Manchester Airports Group, Frankfurt Airport, Isavia, Western Sydney Airport, and Orlando International Airport.

Dublin Airport welcomes members to this face-to-face gathering to learn from one another and collaborate on game-changing Proof of Concepts (POCs) to reduce costs, improve passenger experience, and test innovations.

Please contact us for more information Airlines can join for free

Hosted by our valued partner
dublin-airport

Register now >>
Tuesday 11th June 15:00 - 17:00

FTE World Airport Retailing Working Group (members only)

Future Travel Experience is taking its engagement with airport commercial leaders to the next level through the FTE World Airport Retailing Working Group. This initiative provides a platform – and is building a community – in which the brightest, most progressive minds in the commercial sector globally can network and share ideas, visions and learnings on how the industry can improve its commercial offerings, strategies and collaboration. As part of FTE’s commitment to the widest possible engagement, access to the Working Group is free to all relevant industry stakeholders and membership is growing rapidly, with over 400 executives as active members representing almost 100 airports, 100+ partners and 17 airlines.

This face-to-face meeting, hosted by Stripe, welcomes members to hear from retailing innovators in Dublin and learn more around progressive new business models from their like-minded industry colleagues.

Join the FTE World Airport Retailing Working Group – free to all relevant industry stakeholders >>

Hosted by our valued partner
dublin-airport

Register now >>
Tuesday 11th June 16:00 - 18:00

City of Dublin Walking Tour

Brought to you by passenger disruption experts Plan3

We here at FTE pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support that ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees, to join them on Tuesday 11th June for a City of Dublin Walking Tour.

Offering a local taste of Dublin in this 2-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow participants at The FTE Dublin Ice Breaker at The Giddy Dolphin.

By invitation only – Registration coming soon.

 

Register now >>
Tuesday 11th June 18:00 - 20:30

The FTE Dublin Ice Breaker at the Giddy Dolphin

In the heart of buzzing Temple Bar, The Giddy Dolphin provides the perfect location for us to kick off the show. Set on the ground floor of the historic Dollard Printing House, the building itself is the oldest steel frame structure in Ireland dating back to 1886. We invite delegates to join us for not only quality food, drink, and an authentic Irish experience but most importantly, the craic! Meet with your fellow FTE attendees, connect with industry colleagues both new and established – and if you’d like to continue your night, there are endless additional watering holes nearby.

Register now >>

Wednesday 12th June 2024

Wednesday 12th June 08:30 - 09:00

Registration & Exhibition Opening

Show Opening and VIP tour of exclusive unveilings on the floor by exhibitors, plus networking & coffee.

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Wednesday 12th June 09:00 - 09:30

Opening Keynote Session

Welcome Address
Daniel Coleman

Founder & CEO

Future Travel Experience

Keynote Interview
Dr. Joe Leader

CEO

APEX/IFSA

Anko van der Werff

President & CEO

SAS

Register now >>
Wednesday 12th June 09:30 - 10:30

The FTE Future Differentiation & Business Models Think Tank Live

Joint session with FTE EMEA

Business-Differentiation-Business-Models-Think-Tank

Captain
Rohit Talwar

CEO

Fast Future

Team Members
Steven Greenway

CEO

flyadeal

Sascha Feuerhard
Sascha Feuerhard

Chief Commercial Officer (CCO) and Co-Founder

BEOND

Sammy Patel

Chief Executive Officer, Midway Partnership & Vice President, Commercial

Vantage Airport Group

Guðmundur Daði Rúnarsson
Guðmundur Daði Rúnarsson

CCO and Airport Development Officer

Keflavik Airport

Martin Jones

CEO

CAVU

Future Travel Experience is wholeheartedly committed to driving positive industry change. A vital part of these efforts are our unique Think Tank projects, which bring together senior experts and leaders from across the industry to tackle key topics, co-create forward-thinking visions, and address common challenges. One such challenge that is emerging across the sector is the search for meaningful differentiation that enhances the customer proposition in a profitable manner.

In the search for differentiation, the sector has achieved a certain level of maturity in terms of the physical airport infrastructure, cabin experience, and retail offering.  The next stages of differentiation could increasingly come from new approaches that deliver more personalised, unique, and tailored offerings for passengers at every stage of the passenger journey. However, that can only be achieved through bold new operating models and collaborative commercial approaches to developing customer offerings. This in turn demands new thinking and approaches to enable collaboration between different stakeholders across the sector to deliver those offerings which none of them could deliver individually. So what could this range of future customer offerings look like, and what new business models will we need to evolve to facilitate them and ensure profitable returns for all involved?

To help develop and drive new ideas and collaborations, working in partnership with Fast Future, we are launching The Future Differentiation and Business Models Think Tank. To launch the Think Tank, we have pulled together a representative team of industry heavyweights that will uniquely represent stakeholders across the industry. Months in advance of the show, the team will collaborate and engage to create a unique vision and presentation deck that will be shared exclusively at the show in Dublin with the aims of inspiring attendees and setting the tone for everything that follows at the show.

As well as providing an end-to-end vision, this Think Tank will include a series of key industry recommendations, and segments dedicated to:

  • What are the new trends in the consumer world, and the pulse of customer expectations in travel for today and tomorrow?
  • What are the latest predictions on appetite to travel for leisure and business in the long-term?
  • What will the future product offering need to look like on the ground, up in the air, and in the retail offering?
  • Addressing the elephant in the room, how can the industry better address the sustainability concerns of passengers?
  • What impact can technologies like AI, robotics, IoT and metaverses have on the industry to dramatically improve passenger and employees’ experiences and stakeholder margins?
  • How can we better leverage and share data?
  • How could the industry better market, engage, and serve different generations of passengers?
  • How might business models between stakeholders need to evolve to create a more differentiated customer journey, and what good examples are there in the sector now which can help light a path for the industry to follow?
Register now >>
10:30 - 11:30

Coffee and networking

Wednesday 12th June 11:30 - 13:00

Transformational Airline Retailing Case Studies

OPTION 1

Moderator
Eric Leopold

Founder

Threedot

What does it really take to be a digital airline?

Ricard Vilà
Ricard Vilà

Chief Digital Officer

LATAM Airlines

Modern Airline Retailing at Lufthansa Group: Insights and Outlook

Dr-Jost-Daft
Dr Jost Daft

Head of Order Transformation

Lufthansa Group

More speakers to be announced soon

Register now >>
Wednesday 12th June 11:30 - 12:00

Special Airport Keynote

OPTION 2

Schiphol have chartered a bold new course for the future of their commercial strategies, but what exactly does that look like and what were the motivating factors to setting this new course?

Arthur Reijnhart
Arthur Reijnhart

Executive Director Schiphol Commercial

Royal Schiphol Group

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Wednesday 12th June 12:00 - 13:00

The space race: How do travel retail stakeholders create more revenues from less space and resource?

OPTION 2

Format

The moderator will set the scene and then a panel discussion will begin after each speaker will talk for 5 minutes on how they are evolving their approaches to increase revenues amidst a backdrop of less space per passenger, increased passenger numbers and expectations, inflation pressure, more leisure and reduced business traffic, more demand for quality F&B at the airport and onboard, and a limited ability to attract staff to the desired levels.

Moderator
Ross Falconer

Head of Content

Future Travel Experience

Panellists
Gerald Ong
Gerald Ong

Strategy and Commercial Development

Hamad International Airport

Andrew Harrison

Managing Director UK Travel

WHSmith

Arthur Reijnhart
Arthur Reijnhart

Executive Director Schiphol Commercial

Royal Schiphol Group

Carlos Ruiz

Director of Commercial Management

Cincinnati / Northern Kentucky International Airport

More speakers to be announced soon

Questions to consider
  • What are the right mixes, and formats, for travel retail in 2024 – how do store, digital and hybrid approaches now fare against one another?
  • How big an impact will tech like AI, robotics, metaverse, XR/AR, digital screens etc reimagine commercial efforts on the airport?
  • How does product offering need to evolve to drive sales – are offers with a greater emphasis on prestige and sustainability likely to drive sales?
  • With business traffic looking unlikely to get back to where it was how does the industry optimise its efforts to better serve this demographic?
  • With more leisure traffic, who don’t have lounge access included in their ticket, what opportunities do they present which could be better utilised?
  • How do you effectively help customers create or find an offer unique to them?
  • With available space at a premium how do you spread passengers across the terminal footprint to reduce queues, and enhance customer experiences?
  • How do you create compelling retail offers in satellites and gates?
  • What is the latest thinking on the business case for digital marketplaces by travel industry stakeholders?
Register now >>
Wednesday 12th June 13:00 - 14:30

Lunch and networking in the exhibition hall

Sponsored by

Register now >>
Wednesday 12th June 14:30 - 15:30

The AI Travel Retailing Symposium

OPTION 1

Context

How can we leverage AI for dynamic offers, disruption management, customer engagement, trip planning and much more.

Format

Following scene setting case studies each speaker will talk from their seat on how they are evolving their approaches to driving revenue creation & CX enhancement through AI. After everyone has voiced their opinion, the panel will share their ideas for use cases and learnings from their efforts so far.

Moderator
Glenn Morgan

Partner

Threedot

Presentation by

Qatar Airways recently launched the world’s first promptless AI booking experience & digital human cabin crew. What has it learned from these efforts and where will it go next with AI?

Christophe Guittard
Christophe Guittard

SVP eCommerce

Qatar Airways

( speaker Invited)
Speakers
Swapnal Chouhan
Swapnal Chouhan

Head of Competence (Airport Management & Commercial)

Munich Airport

Alex Mans
Alex Mans

Founder & CEO

FLYR

Georg Haraldsson

Chief Information Officer

PLAY Airlines

Register now >>
15:30 - 16:30

Coffee and networking in the exhibition hall

Wednesday 12th June 16:30 - 17:30

Closing Leaders Keynote Session

Format

Fast moving & entertaining panel discussion on customer-centric innovation & business transformation.

Moderator
Jamie-Heaslip
Jamie Heaslip

International Growth Lead

Stripe & International Rugby Legend

Panellists
Annalisa Gigante

Board Member of Hangar 51 & Head of Innovation

International Airlines Group (IAG)

Adrian Dunne

COO

Aer Lingus

More speakers to be announced soon

Register now >>
Wednesday 12th June 17:30 - 18:45

Networking Reception & FTE/APEX Awards Ceremony

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. 15 airlines and 15 airports will be shortlisted for FTE World Ancillary & Retailing Awards 2024, with three in each category being honoured for outstanding achievement  at the ceremony.

Following that the APEX Passenger Choice Award Winners ceremony will take place recognising airlines from Europe, South America & North America for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.

Sponsored by
flyr

Register now >>
Wednesday 12th June 21:00 - 23:00

Summer in Dublin Travel Massive Meet Up

The Travel Massive Dublin Chapter invites FTE delegates to attend a meet up in the iconic watering hole, Café En Seine. The “Summer in Dublin” informal social event is the perfect opportunity to continue your conference networking and connect with the local travel community. The not-for-profit Travel Massive Dublin has been hosting free-to-attend social events, insightful interviews, educational panels, and generally supporting the travel industry in Ireland since October 2013.

Hosted By

Register now >>

Thursday 13th June 2024

08:30 - 09:00

Registration & Exhibition Opening

Thursday 13th June 09:00 - 09:30

Opening Keynote

How will disruption of the air transport industry in Saudi Arabia reset passenger expectations, and industry approaches, in the years to come?

steven-greenway-keynote-announcment

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Thursday 13th June 09:30 - 10:30

Innovative Case studies to drive ancillary success

OPTION 1

Moderator
Ross Falconer

Head of Content

Future Travel Experience

Why did SunExpress develop its own inflight retail product with payment devices and back office, and what results is it achieving so far?

Seyda Tartar

IT Group Manager

SunExpress

The secrets to making eSIM a game changer for ancillary revenues for airlines, airports, OTA’s and other brands

Bill McKimm
Bill McKimm

VP of Travel Sales

eSIM Go

What has the take-up, and feedback been, from the team-up between Flair Airlines and HTS to offer a Disruption Guarantee add on to passenger bookings?

Juliana Ramirez

VP Ancillary Revenue & Digital Experience

Flair Airlines

( speaker Invited)
Ella Alkalay Schreiber

GM of Fintech

Hopper

( speaker Invited)
Register now >>
Thursday 13th June 09:30 - 10:30

Unleashing Innovative Airport Strategies for customer and commercial Excellence

OPTION 2

Focus areas

Enhancing the customer experience and commercial retail income is and will remain a cornerstone of the airport industry.  This enhancement will transcend existing norms and practices. Delve into the wisdom of industry innovators, absorbing their insights to supercharge your commercial ventures and redefine the landscape of customer experience in the realm of aviation.

Moderator
Martijn Steur

Managing Director

Kinetic Consultancy

PRESENTATIONS BY

How will the new airport for Riyadh rewrite the rules for airport commercial excellence?

Mammen Tharakan

Vice President, Investment & Partnerships

King Salman International Airport

How is Istanbul Airport taking its digital transformation and customer experience efforts to the next level through Channel management, Innovation, accessibility, Omnichannel strategy, AI, Chat GPT and chat bots, personalization, segmentation, research, insights and more?

Ahmet Er
Ahmet Er

Digital Transformation and Channel Management Deputy Manager

İGA İstanbul Airport

Dilanur Çetinalp
Dilanur Çetinalp

Digital Transformation and Channel Management Supervisor

İGA İstanbul Airport

More speakers to be announced soon

Register now >>
Thursday 13th June 09:31 - 10:30

The FTE APEX Commercialising Inflight Symposium – The Workshop

OPTION 3

The FTE APEX Commercialising Inflight Symposium

Jump seat debates enable an entire group to participate in a lively conversation and debate, without the use of any AV or slides.

A single chair is placed at the front of the space. This is the jump seat. The remaining chairs are arranged in a semi-circle facing the jump seat. A group of relevant participants are selected to fill the seats around the jump seat in advance of the session beginning. The moderators introduce the topic and at any time any member of the audience can, occupy the jump seat and voice their opinions. The discussion continues with participants frequently entering and leaving the jump seat. When time runs out, the jump seat is closed, and the moderators summarize the discussion.

This discussion will be led by members of the APEX Leadership team.

Register now >>
10:30 - 11:30

Coffee and networking in the exhibition hall

Thursday 13th June 11:30 - 11:50

Special Segment

How central will digital technology be to United Airlines achieving its ambition to be the best airline in aviation history, and what’s coming next?

Melanie Harris

Managing Director - Digital Technology

United Airlines

Register now >>
Thursday 13th June 11:50 - 12:45

The FTE EMEA/Ancillary & Retailing Digital Identity Symposium

OPTION 1

Format

Following a pioneering case study the panel will share a range of dynamic approaches and learnings on how they are advancing digital identity to deliver next-level customer experiences, efficiencies, loyalty, revenue & payment opportunities, and ideas on how the industry can achieve the vast potential that new digital identity approaches can deliver to the sector if we can join the dots between all the players involved.

Moderator
Andrew Price

Managing Director

Opermium

Special Presentation

British Airways and Branchspace have been collaborating to successfully test the first fully integrated digital identity travel experience, from shopping for flights to arrival, on a journey from London Heathrow (LHR) to Rome Fiumicino (FCO), so what can we learn from these efforts and how do we now globally scale such efforts?

Harvey Tate
Harvey Tate

Human API – Digital Transformation

International Airlines Group (IAG)

Ursula Silling

CEO

Branchspace

Panellists
Giovanni Gennaro

Open Innovation Manager & CVC

Aeroporti di Roma

Bill Carleton

Director, Advanced Recognition Systems

NEC Corporation of America

Register now >>
Thursday 13th June 11:51 - 12:45

Distribution & Personalisation Innovation

OPTION 2

Thursday 13th June 12:45 - 13:45

Lunch break on the exhibition floor

Sponsored by

Register now >>
Thursday 13th June 13:45 - 15:00

How do we better optimise and evolve commercial offerings and remove friction for passengers and stakeholders?

Format

Panel Discussion

Topics to be discussed
  • What are the ways the industry could collaborate more effectively to better serve the customer, and create revenue opportunities along the way?
  • How do we better manage disruptions beyond flights like digital channels of payments systems being down?
  • How do we optimise delivering the right personalised offer at the right time?
  • Are digital marketplaces something that air transport stakeholders should really be pursuing?
  • What are the ways we can advance F&B offerings at the airport and onboard, and deliver joined-up thinking for passengers?
  • Are there new advancements that can drive advertising revenues forward?
  • What are the latest ideas to advance revenue creation inflight?
  • What potential do new consumer trends towards mobility and electrification hold for aviation?
  • Is there scope to innovate with traditional ancillaries like insurance, baggage, lounges, seat selection etc?
Moderator
Apple Ignacio

Director Ancillaries

Cebu Pacific

Panellists
Adrian Keating

Executive Director Commercial

PLAY Airlines

Jennifer-Koontz
Jennifer Koontz

Vice President, Airport Properties & Relations

Enterprise Mobility

Carlos Ruiz

Director of Commercial Management

Cincinnati / Northern Kentucky International Airport

Caroline Bergstroem
Caroline Bergstroem

Head of Ancillary Products, Connectivity and Retail

SAS

( speaker Invited)

More speakers to be announced soon

Register now >>
15:00 - 15:45

Coffee break in the expo hall

Thursday 13th June 15:45 - 16:45

Payment & FinTech innovation to drive ancillaries

OPTION 1

Thursday 13th June 15:46 - 16:45

The FTE APEX Lounge Innovation Summit

OPTION 2

Moderator
Dr. Joe Leader

CEO

APEX/IFSA

Format

Following a scene setting case study our industry experts will share their views on the evolution of future lounge experiences, and the best operational & commercial approaches behind them.

Scene Setting Presentation

The latest thinking on the way to develop, and run lounges, across the IAG group.

Martin Thomas

Implementation Manager, Airports Automation

IAG Airports

Panellists
Gerald Ong
Gerald Ong

Strategy and Commercial Development

Hamad International Airport

Alex McEvoy

Product Manager, Airports and Lounges

Aer Lingus

More speakers to be announced soon

Register now >>
Thursday 13th June 16:45 - 17:15

FTE Innovate Awards Ceremony & Farewell Drink

We culminate two days of learning, networking, and inspiration, by inviting all attendees to relax and enjoy a ‘farewell’ drink while taking in one final fantastic keynote. During those two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close, where those all-important audience votes will be tallied, and we will announce and celebrate our FTE Innovate Awards winners.

Register now >>
2023 video highlights
2022 video highlights
2018 video highlights
2017 video highlights

Why be part of FTE Ancillary & Retailing?

Exhibitor & Delegate Testimonials

“I think it’s a great event and it’s just a great platform to discover lots of different ideas out there. We as an airline can take advantage of some of these ideas and work together with our partners to bring some of them to life.”

Robert Carey, President, Wizz Air

“We have had a wonderful experience. This is our first time exhibiting at FTE Dublin. The quality of people that we have met has been superb. It is one of the first events we have been to where there is a real social aspect to it. What FTE puts on outside of the actual conferences and exhibition is really engaging.”

Mike Bathard, Managing Director, beSIM Global

“Ancillary growth is imperative for all airlines, and digital is the great enabler to achieving that. However, many new collaborations must be forged between stakeholders to deliver the passenger the right offer at the right moment to enhance customer experiences and increase profitability at every stage of the passenger journey, whether that be through a mobile device or an IFE screen. FTE is working hard, and creatively, to bring those stakeholders together to learn best practice and forge new partnerships, and I am pleased to support their efforts.”

Juha Jarvinen, CCO, Virgin Atlantic

“We very much enjoy coming to Dublin for FTE EMEA and FTE Ancillary & Retailing. We have had a good event, speaking to exactly the right people. It is everything we hoped for. The social events are of paramount importance. In the exhibition we have serious talks about business and our vision, then the social events really give a different aspect to the event – you are able to converse with people on a different level in a more relaxed atmosphere.”

Jasper Quak, Managing Director, BAGTAG

“I have been very happy being here. We have had a good audience with lots of nice meetings and relevant people. The social aspect of the event has been very nice – the opportunities have been there to meet people, and everyone has been in good spirits. The conference content has been well tailored. Will we attend again? The immediate answer is yes.”

Christian Baillet, CEO, SimpleVisa

“The event will give us an insight on where we stand, how Covid has changed certain frameworks and should give us food for thought of how to handle the challenges in the future of the retail and F&B world. Come and join the FTE Event in Dublin and be inspired.”

Philipp Ahrens, Senior Vice President Center Management, Vienna Airport

“I think the event has been very easy-going and a very warm atmosphere so it has been very easy to connect with everybody here. The programme has been very well structured with a good mix of presentations, but also I had some time to look at the expo and meet with people. The Gala Evening was very impressive. We are also very grateful for the Ancillary Award that goes to my team.”

Tiina Tissari, Vice President, Customer Experience and Products, Finnair

“It is the second time that we have exhibited at FTE Dublin and it has been fantastic. I think the conference subjects have been really interesting and topical. The networking has been fantastic, with good conversations and good individuals to meet from across different areas of the travel sector.”

Jennifer Koontz, Assistant Vice President European Airport Properties & Relations, Enterprise Holdings

There is so much we need to understand now about what the future consumer and airport ecosystem looks like, and FTE Ancillary & Retailing is the perfect forum to bring all stakeholders together at this key moment of the recovery to reimagine how we innovate, and collaborate, for the benefit of our passengers, and our businesses.”

Jayne Wear, Head of Commercial Products & Transport, Auckland Airport

“We are very humbled and proud to have won the FTE EMEA Startup Innovation Award here, which is a great milestone for us. We have met a number of interesting people here and had many good conversations. Our priority has been to meet the many airlines here, which is our channel to market. We have had some good conversations and now our job is to transform those conversations into real business. We’re very pleased to have been here at the event and pleased with the quality of visitors we saw. Another nice element has been to network with our start-up peers. It’s also very good from the perspective of airline and airport contacts – it’s nice to have a broad ecosystem here. We as SimpleVisa would be most pleased to come back to the Future Travel Experience events.”

Christian Baillet, CEO SimpleVisa

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15below

“It is the second time that we have exhibited at FTE Dublin and it has been fantastic. I think the conference subjects have been really interesting and topical. The networking has been fantastic, with good conversations and good individuals to meet from across different areas of the travel sector.”

Jennifer Koontz, Assistant Vice President European Airport Properties & Relations, Enterprise Holdings

“FTE Dublin 2023 has been great. We have been able to speak with a lot of existing customers plus prospective ones. I think most importantly, what is very good about FTE is it creates a forum where we can discuss with airlines and other technology vendors the future of real customer experiences. It is very nice to meet people in an unconstrained social environment, connect and forge relationships that will hopefully lead to partnerships in the near future.”

Alex Mans, Founder & CEO, FLYR Labs

“It has been a great event. The diverse range of exhibitors is also nice to see, including the start-ups and disruptors, which provide food for thought as to how the industry is evolving. The networking is excellent – it has been good to catch up with people I have met through previous FTE events and also meet many new contacts. I have attended for many years and always found it among the most interesting and relevant events for what I do.”

Chris Annetts, Chief Strategy Officer, Heathrow

“The experience here at FTE Dublin has been great. We arrived on the first night and had the FTE Ice Breaker – there was great music and lots of people talking to each other, which was very friendly. The conference sessions were very good as well. We have had a lot of people visiting the exhibition booth – everyone is very interested in new technology and I think we will get a lot out of it.”

Brad Stein, VP Global Solutions Consulting, PolyAI

“This is our first FTE event, so it has been such an exciting experience for us. The decision-makers are here at the event – it is nice to have meetings with people who can actually do things. It was very easy to arrange meetings beforehand – the app was super great. People are actually really active in the app, which I found refreshing. There has been a great energy here. It has been very much worth it.”

Lauren Koenig, Chief Marketing Officer, CELITECH

“It has been a great experience for us. It is our first time attending and exhibiting as CAVU here at FTE Dublin. We have had a great time and the networking has been great with some very valuable meetings and hopefully some good conversations to continue from them. We are really pleased with our stand location. We have had some great walk-ups and scheduled meetings – the team have had a very busy few days, so we are very happy.”

Paige Smith, Business Development Manager, CAVU

“This is my first time attending an FTE event. The difference between this event and other events is the quality of people. The meetings we have had over the last few days have all been with decision-makers with buying power – for us, that is what makes the difference.”

Robert Ardino, Vice President, Blue Ribbon Bags

“We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.”

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been amazing. The social events have been amazing. People have brought some good energy. We’ve seen a lot of interesting exhibitors here as well, which is really promising for us as an ancillary aggregator. We’ve been engaging with interest from the airlines, but also looking at innovations here and how we can potentially adopt them into what we are offering airlines. It’s certainly been worthwhile and is an event we’ll continue to attend in the future.”

Heinrich Brand, Co-founder & COO, Hepstar

“We’ve had a lot of activity at our booth, which means we can engage very well with lots of airlines who are interested in what we want to talk about. The event has been a great networking opportunity – we’ve met lots of people and had lots of discussions. There are many events in the calendar and we have to focus on the ones that matter – this one definitely makes sense because there’s an ancillary track and that’s a key part of our portfolio, so we’ll definitely be back.”

Dominic Matthews, Sales Director, FLYR Labs

“We’ve had two great days meeting industry colleagues and peers and of course lots of airlines from all over Europe, as well as the Americas. So, it’s been really valuable and great to be meeting our airline colleagues in person. There have been lots of great sessions and lots of great insights from airlines as well on their recovery and how they’re using digital, and the investment in digital retail, to really amplify their recovery now as we’re post-COVID.”

Kathrina Gallogly, Director of Marketing, Datalex

“The opportunities to connect and network with people here at FTE Dublin have been incredible – there are so many opportunities, not just walking around the exhibition hall, but also in the evenings at the social events. Those opportunities to forge new relationships and reacquaint with old contacts have been incredible. This is certainly an event that we will come back to and we’ll also look at the other FTE events around the world.”

Ed Thorne, Global Marketing Director, Airport Dimensions

“It was brilliant to attend FTE Dublin. It was a pleasure to meet many contacts – it was very beneficial for me. The conferences were very interesting and definitely addressed the right topics. The exhibition has also been amazing – it’s been interesting to meet with the start-ups. The networking has been brilliant and the venues for the social events were very nice, especially for people visiting Dublin for the first time. The networking is the most important thing about the event. I’m definitely looking forward to coming back to FTE Dublin next year.”

Nicol Seifertová, e-Commerce Manager, Prague Airport

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