18-20 June 2019
4-6 Sept 2019
12-13 Nov 2019
Thanks to the co-location, five conferences will run during the show. One delegate pass grants you access to all conferences.
Register your place today
Premium education, providing inspiration on customer experience, innovation, ancillary revenue and loyalty. Open to Premium Pass holders only.
The Future Travel Experience Ancillary Conference will help airlines, airports and their partners understand how they can tap into the power of digital to boost ancillary revenues. A selection of the most forward-thinking low-cost carriers, full-service airlines, airport operators, technology companies, destination partners and vendors will share their future plans and visions, covering a raft of the most pertinent topics in the fields of ancillary revenue, retailing and merchandising. Attendees will receive inspiration on how they can optimise their ancillary strategies at every step of the passenger journey – Booking, Pre-Travel, Airport, Inflight, Arrival and Post-Travel.
Tuesday 18th June - Day 1
The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.
Register now – free for airlines and low-cost for airports
Wednesday 19th June - Day 2
Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank
Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.
In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector.
In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.
More speakers to be announced soon
First Working Session
Members of the FTE Ancillary Advisory Board will take to the stage to participate in a scene-setting panel discussion. Is it realistic for airlines to become fully-fledged retailers? Are they ready to take the plunge? What are the secrets to great personalisation? How crippling is GDPR to these ambitions? What’s holding them back? Should airlines be focusing on being better at traditional ancillary sales like baggage or is there real opportunity in new revenue streams? These questions, and more, will be at the heart of the discussion.
Onsite Advisory Board Panellists
Second Working Session
A 15-minute case study from an Ancillary Advisory Board member, providing insight into how their airline is leveraging digital and technological developments to increase ancillary revenues.
The future of e-commerce
Third Working Session
How is Lufthansa embracing payment innovations to increase ancillary revenues before and during the day of travel?
How easyJet is using social media features, such as Look&Book on Instagram, to boost engagement and bookings
Insights from Google on driving experience, loyalty and ancillary revenues through the end-to-end passenger journey
Fourth Working Session
Aeromexico is delivering consistent double-digit growth in ancillary revenues. How is the carrier leveraging digital channels to boost ancillaries through effective upselling?
How is TUI taking advantage of its unique booking relationships with holidaymakers to drive ancillary sales through technology and innovation?
How Eurowings is building an end-to-end smart travel platform to improve experiences and boost ancillary revenues
Questions to consider:
The FTE Innovation Awards return for 2019 and will recognise one airline and one airport from across the EMEA region for their innovation and customer experience leadership. The 3rd Future Travel Experience Ancillary Awards will also take place in Istanbul and recognise the three most pioneering airlines in the world that have tapped into digital advancements to create new ancillary revenue streams across the passenger journey.
(Premium Pass holders only)
The Gala Evening, hosted by Turkish Airlines, will be held at the downtown Wyndham Grand Istanbul Levent where delegates will enjoy the finest Turkish entertainment, dining and hospitality.
Thursday 20th June - Day 3
Fifth Working Session
Exclusive Thought Leadership Presentation: The future of personalisation – from onboard cameras to leveraging passenger data onboard
How has Finnair leveraged its inflight entertainment and connectivity (IFEC) platform to increase ancillary revenues, and what does the carrier have planned next?
Questions to consider
Sixth Working Session
Led by an expert captain, each co-creation group will tackle a specific topic, with participants engaging in a lively discussion and collaborating with one another to draw up recommendations and key conclusions. These findings will be shared with fellow delegates following the conference.
Seventh Working Session
Update on the BARTA (Brand, Airline, Retailer, Technology, Airport) initiative, which was launched at FTE Ancillary 2017
This ground-breaking cooperation harnesses digital technology and forms new commercial relationships between all stakeholders to drive passenger spending both at the airport and onboard aircraft.
Retail inspiration from the FTE Startup Hub
Three startups, who are members of the FTE Startup Hub, will take to the stage to explain how their innovative solutions can help to boost commercial revenues in the airport terminal and beyond.
Startup speakers to be announced soon.
(led by Turkish Airlines)
Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.
Only 8 weeks to go until Future Travel Experience Ancillary 2019. Premium Pass FREE for airlines & low-cost for airports
Register your place today
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