Hear from the most inspirational speakers from inside and outside of the industry
The FTE Ancillary & Retailing conference will deliver an unrivalled learning experience, and provide a platform for some of the most progressive new approaches around the world to help inspire radical new business models between stakeholders, and new ways of thinking. We will do all this through our overarching event theme for 2024 of “Customer-Centric Innovation” which will permeate through every aspect of the show.
FTE has done a lot in this space already from leading the BARTA initiative back in 2017, through to our Business Model Transformation Think Tank in 2021, but optimising commercial performance has never been more important and the time is right to bring the world’s airlines, airports, OTAs and their partners together to share best practice, new ideas and knowledge on scaling disruptive new approaches that drive new levels of conversion with passengers through digital means, and innovative new approaches at every step of the passenger journey – Inspiration & Booking, Pre-Travel, Airport, Inflight, Arrival and Post-Travel.
Through our theme “Tomorrow’s customer” we will deep dive on the needs of travellers going forward and how the sector should adapt to that and leverage technologies like AI, blockchain and the metaverse to take commercial performance to the next level. We need to provide more choice to passengers at every step of the journey, which requires more joined-up thinking from all travel stakeholders, and this show will provide the perfect open platform for those discussions to take place under one roof between airlines, airports, OTA’s, operators, brands and business partners from retail, food & beverage, travel services, media and many more.
Significant disruption in travel is underway, and our conferences will provide critical insights and learnings to our attendees on future trends and successful transformation strategies to help you be ready for tomorrow's world, and customer.
Carefully Curated Content & Unique Formats
FTE conferences deliver a memorable learning experience by providing insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups. We run plenary sessions to provide outside-the-box thinking and inspiration on the future, and also focus in on dedicated topics for specific areas of interest. Our conference sessions utilise diverse formats, ranging from case studies and panel sessions to co-creation roundtables and elevator pitches. Most importantly the content is shaped carefully by the FTE Ancillary & Retailing advisory board, and our Content Director – Eric Leopold - who are perfectly placed to ensure the topics we cover are the most pertinent to the audience that represents their peers.
The agenda for FTE Ancillary & Retailing Conference 2024 is currently being developed, but to give you an idea of the overall quality and areas of focus, please review the FTE Ancillary & Retailing Conference agenda from our 2023 event
Pre-event exclusive inspirational webinar for FTE Dublin attendees
PRE-EVENT WEBINAR
Jamie is the Irish Growth Lead for Stripe, a financial infrastructure platform. He helps companies of all sizes use Stripe to launch new business models, enter new markets, and accelerate their growth. Jamie is a former Ireland rugby captain and start-up investor and mentor. He holds an MBA and a degree in Medical Engineering.
FTE Ancillary & Retailing Conference Agenda 2023
Tuesday 23rd May 2023 - Day 1
FTE Digital, Innovation & Startup Hub Live (open to Corporate Partners only)

The members-only FTE Digital, Innovation & Startup Hub Live event will be hosted as part of our Dublin event. Our Corporate Partners can expect high-level innovation keynotes, interactive panel discussions, co-creation roundtables, and quick-fire pitches from a selection of pioneering startups.
To learn more or to join the FTE Digital, Innovation & Startup Hub, click here.
FTE Baggage Innovation Working Group meeting (members only)

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector.
Dublin Airport welcomes members to this face-to-face gathering, and to learn from one another and collaborate on game-changing proof of concepts (POCs) to reduce costs, improve passenger experience, and test innovations.
Please contact us for more information Airlines can join for free
City of Dublin Walking Tour

Brought to you by passenger disruption experts Plan3
We here at FTE pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support that ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees, to join them on Tuesday 23rd May for a City of Dublin Walking Tour.
Offering a local taste of Dublin in this 2-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow participants at The FTE Dublin Ice Breaker at The Odeon.
NOW FULLY BOOKED
The FTE Dublin Ice Breaker – The Odeon

The Odeon provides the perfect backdrop for us to kick off the show. Originally, the Harcourt Street Railway Terminus, designed by George Wilkinson, it opened in 1850 operating as Dublin City centres main station until the line’s closure in 1959. This lovingly restored building has fast become the hot spot venue for evening drinks in the capital. We invite delegates to join us for the very best of Ireland’s famous drinks, food, and entertainment. Meet with your fellow FTE attendees, connect with industry colleagues both new and established – and if you’d like to continue your night, there are endless additional watering holes nearby.
Wednesday 24th May 2023 - Day 2
Airline Breakfast Workshop
Sponsored By:
Registered Invitees ONLY click here to register >>
Opening Keynote for all participants


Daniel Coleman
Founder & CEO
Future Travel Experience


Dr. Joe Leader
CEO
APEX/IFSA


Sir Tim Clark
President
Emirates
An exclusive interview with the President of Emirates on his legacy and his future vision for the group, and the industry at large.
What are the products relating to the end-to-end customer journey of tomorrow that customers will really value and want to invest in, and how do we then retail these?


Eric Leopold
Founder and Managing Director
Threedot & FTE Ancillary & Retailing Content Director
What is a leading futurist’s view on the future of aviation, and what are the findings from the FTE/Fast Future Survey on the needs of tomorrow’s customers?


Rohit Talwar
CEO
Fast Future
What will NEOM Airlines in Saudi Arabia do to deliver real innovation – pioneering ideas and exceeding boundaries in a world inspired by imagination?


Klaus Goersch
CEO
NEOM Airlines
Session Sponsored by:
Coffee and networking in the exhibition hall
What will tomorrow’s customer expect from the travel retail eco-system, and how do we evolve our approaches to ensure we deliver for them whilst creating better efficiencies and margins?
OPTION 2
The moderator will set the scene and then each speaker will talk for 5-10 minutes on what they believe tomorrow’s passengers will be looking for from the travel retail eco-system and how they are evolving their own approaches. After everyone has voiced their opinion, the panel will share their ideas for the future on how the travel retail eco-system should evolve in what they deliver, and how we must collaborate better to achieve that with new approaches.


Peter Mohn
Owner & CEO
m1nd-set


Sammy Patel
Chief Executive Officer, Midway Partnership & Vice President, Commercial
Vantage Airport Group


Martin Jones
CEO
CAVU


James Lemon
Global Lead – Travel, Transport & Leisure
Stripe


Benjamin Ritschel
Vice President Digital Strategy & Core Services
Fraport
More speakers to be announced
Special Presentation: Adopting a customer-centric mindset to unlock value in a fragmented market.
OPTION 2 continued


Martin Jones
CEO
CAVU
The process of booking travel can often be a challenging experience, with a fragmented journey that can lead to missed opportunities for airports and airlines to provide personalised solutions to their customers.
Join CAVU CEO, Martin Jones who will explore how optimising and centralising the booking journey through a deeper understanding of passengers and their needs can unlock significant value.
Discover how this strategy helped Manchester Airport Group, which operates Manchester, East Midlands, and Stansted Airports, to increase revenue and growth, enhance the customer experience, and achieve operational efficiencies.
Special Presentation: LATAM’s ancillary growth story fuelled by customer centricity and technology excellence
OPTION 1
LATAM’s ancillary growth story fuelled by customer centricity and technology excellence


Ricard Vilà
Chief Digital Officer
LATAM Airlines
Special Presentation: What’s next for Lufthansa in its digital retailing journey?
OPTION 1 continued
Join us for an exciting keynote where you’ll discover how Lufthansa Group is leading the way in modern airline retailing. Say goodbye to outdated processes and technologies that have reached their limits and find out how true modern airline retailing will benefit customers and create new opportunities for all players in the value chain. Learn about Lufthansa Group’s commitment to the IATA goal of achieving 100% Offer & Order by 2030, and how they’re driving the ONE Order initiative within all their airline brands.


Dr Jost Daft
Head of Order Transformation
Lufthansa Group
Navigating the tech landscape and airlines’ journey to becoming fully-fledged digital retailers
Option 1 continued
If you started an airline today, would you need to support any legacy process, like e-tickets?
How can airlines sell any product they want through any channel? How do we transition away from legacy approaches to retailing? What is the future of the tech stack? All-in-one or best-of-breed? Open or close? Monolithic of modular?


Sinead Finn
Founder
affinnity


Ursula Silling
CEO
Branchspace


Georg Haraldsson
Chief Information Officer
PLAY Airlines


Chris Phillips
Vice President of Global Sales
ATPCO


Dr Jost Daft
Head of Order Transformation
Lufthansa Group


Ricard Vilà
Chief Digital Officer
LATAM Airlines
Lunch and networking in the exhibition hall
Start-up pitch session
How Royal Air Maroc’s Open Innovation Program is giving startups the opportunity to engage with leading players in the aviation industry, and potentially sign commercial contracts with the airline


Mohamed El Mehdi Driouiche
Vice President Digital & IT
Royal Air Maroc


Mohamed Amine Briuni
Head of Digital Strategy & Governance
Royal Air Maroc


Ola Barramou
Innovation & Culture Lead
Royal Air Maroc


Fatima Zahra El Mernissi
Digital Strategy Manager
Royal Air Maroc



Sponsored By:
The FTE EMEA Metaverse, NFT & Crypto Symposium
OPTION 1
Format: Following a scene-setting case study, our industry experts will discuss their experiences of rolling out metaverse environments and crypto/NFT initiatives for their organisations and share the lessons learned along the way, plus potential use cases for these exciting new technologies.


Rohit Talwar
CEO
Fast Future
How is Lufthansa leveraging the metaverse with VR & XR to champion new product offerings to the world, and what other use cases are there for the metaverse across its business?


Dr. Bjoern Becker
Head of Future Intercontinental Experience Program
Lufthansa


Bastian Schütz
Product & Business Development
Meta Reality Labs


Camillo Stark
Deputy Managing Director (AR/VR Labs)
MSM.digital
How Flybondi is revolutionizing the customer experience by providing retail attributes to airline tickets. Flybondi has become the first airline to fully tokenize its inventory. Leveraging the decentralizing attributes of blockchain to enable more customer flexibility, reduce servicing costs and introduce a multiplier effect to its sales and distribution strategy. Every Flybondi ticket is now an NFTicket.


Manuel Jose Alvarez
Data & Business Intelligence
Flybondi


Juan Pablo Lafosse
CEO
TravelX
How is airBaltic implementing new blockchain solutions as for example Planies NFT for the aviation industry to enhance the customer experience?


Arturs Garais
Web3 Project Lead
airBaltic
The FTE APEX Lounge Innovation Forum
OPTION 2


Dr. Joe Leader
CEO
APEX/IFSA
Rediscover your passengers through the lens of social data insight – The Beyond Airport Lounge Report


John Moriarty
Founder & CEO
Beyond


Neil Tolefree
Head of Network Development EMEA
Airport Dimensions (Part of Collinson Group)


Güçlü Batkin
CEO
TAV Operation Services


María Estela
Espinoza, Customer Experience Director
LATAM Airlines
( speaker Invited)Coffee and networking in the exhibition hall
Day 2 Closing Session


Dr. Joe Leader
CEO
APEX/IFSA
What can we expect of tomorrow’s customer, and how can the travel sector embrace new technologies like AR, VR, and AI to better serve their needs?


Russell Pert
Director, Head of Industry, Financial Services and Travel
Meta
daa: Thinking BIG in airports.


Kenny Jacobs
CEO
daa
Networking Reception & FTE and APEX Awards Ceremonies

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.
It has been a time of real transformation across the sector and we want to honour and recognise those efforts in Dublin. On the FTE side, we are delighted to have revealed the FTE Airline & Airport Digital & Innovation Power Lists EMEA 2023 to shine a light on those who are pioneering new approaches that have the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy, and six will be Highly Commended, during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues. In addition, 15 airlines and 15 airports have also been shortlisted for FTE World Ancillary & Retailing Awards 2023, with one in each category being honoured as the best of 2023 at the ceremony.
Following this, the APEX Passenger Choice Award Winners ceremony will take place, recognising airlines from Europe, South America & North America for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.
Networking Reception Sponsored By:
‘Summer in Dublin’ Travel Massive Meet Up

The Travel Massive Dublin Chapter invites FTE delegates to attend a meet up in the iconic watering hole, Café En Seine. The “Summer in Dublin” informal social event is the perfect opportunity to continue your conference networking and connect with the local travel community. The not-for-profit Travel Massive Dublin has been hosting free-to-attend social events, insightful interviews, educational panels, and generally supporting the travel industry in Ireland since October 2013.
Thursday 25th May 2023 - Day 3
Registration & Exhibition Opens
The show opens once again for further unveilings on the floor by exhibitors, plus networking and coffee.
Opening Keynote
OPTION 1
How is Alaska Airlines using innovation to take itself to the next level?


Charu Jain
Senior Vice President Merchandising & Innovation
Alaska Airlines
Opening Keynote
Option 2
How will BEOND – the new only all-premium airline worldwide of its kind – deliver an experience like no other and succeed in such a competitive marketplace?


Tero Taskila
CEO
BEOND
Airline distribution and payment with NDC and beyond
OPTION 1
The key to retailing is unrestricted and unlimited access to content. What are today’s and tomorrow’s solutions to make travel content accessible? How can airlines sell more than flights? What are the trends on forms of payment?


Glenn Morgan
Partner
Threedot


Stéphane Ormand
VP Distribution
Air France KLM


Roland Jaggi
CCO
Aegean Airlines


Christian Hylander
VP Global Strategy, Travel & Entertainment Industry
Mastercard
Innovative new approaches to commercial success around the airport experience and more
OPTION 2


Martijn Steur
Managing Director
Kinetic Consultancy
The future of retail places and how rapidly changing consumer expectations are shaping this future


Ibrahim Ibrahim
Managing Director
Portland Design
The elements and value of a comprehensive Customer Experience Vision for a successful Commercial Program – Case Study EWR Terminal A


Elisabeth Sailer
Chief Commercial Officer
Munich Airport International
Coffee and networking in the exhibition hall
Special Segment
OPTION 1
Joe Leader, CEO, APEX/IFSA interviews Shai Weiss, CEO, Virgin Atlantic
Session Sponsored By:
Revenue Management and Offer Creation with AI
OPTION 1 continued
How to construct the right offer for customers at time of shopping? How to push messages about ancillary services (bags, meals, etc.) at the right time and for the right people? How to monitor and differentiate from the competition?


Ursula Silling
CEO
Branchspace


Paul Carroll
Chief Revenue & Network Officer
AirAsia


Simon C. Pitt
CCO
PNG Air


Alex Mans
Founder & CEO
FLYR Labs


Matt Klein
EVP & Chief Commercial Officer
Spirit Airlines


Andrew Murphy
Chief Business Officer
CarTrawler
The FTE APEX Commercialising Inflight Symposium – Case Studies & Debate
OPTION 3
Case studies followed by panel discussion


Dr. Joe Leader
CEO
APEX/IFSA
How is easyJet’s new wireless engagement portal enabling new entertainment and spending opportunities to passengers?


William Kramer
Transformation & Continuous Improvement Lead- Inflight Retail
easyJet
How is Inmarsat empowering its airline customers to drive dynamic new revenue creation inflight through connectivity?


Lucinda Pike
Sales Director Europe
Inmarsat


Georg Haraldsson
Chief Information Officer
PLAY Airlines


Jonas von Kruechten
Head of Strategy and Business Development
AERQ & APEX Board Member
More speakers to be announced
Lunch break on the exhibition floor
The FTE APEX Commercialising Inflight Symposium – The Workshop



Dr. Joe Leader
CEO
APEX/IFSA


Jonas von Kruechten
Head of Strategy and Business Development
AERQ & APEX Board Member


Job Heimerikx
CEO and Founder
AirFi & APEX Board Member


David Kondo
Head of Airport Customer Experience
Finnair & APEX Board Member
Jump seat debates enable an entire group to participate in a lively conversation and debate, without the use of any AV or slides.
A single chair is placed at the front of the space. This is the jump seat. The remaining chairs are arranged in a semi-circle facing the jump seat. A group of relevant participants are selected to fill the seats around the jump seat in advance of the session beginning. The moderators introduce the topic and at any time any member of the audience can, occupy the jump seat and voice their opinions. The discussion continues with participants frequently entering and leaving the jump seat. When time runs out, the jump seat is closed, and the moderators summarize the discussion.
Coffee break in the exhibition hall
Workshop: How will ChatGPT, and applications like it, help us reimagine air transport?
OPTION 2


Rohit Talwar
CEO
Fast Future
Day of Travel: How do we better commercialise, and remove friction
OPTION 3
What do customers expect and experience in the real world? Deliver the right offer at the right time during the day of travel, at the airport or on board the aircraft. Assuming the travel experience is designed for a smooth delivery, what else can be done to delight travellers? Thinking outside of the box: baggage that travels by itself? Travel restrictions that take care of themselves? Finding an airline seat even when flights are full?


Eric Leopold
Founder and Managing Director
Threedot & FTE Ancillary & Retailing Content Director


Martin White
Director, Ancillary Products
Spirit Airlines


Bobby Healy
Co-Founder
Meili


Jennifer Koontz
Assistant Vice President, European Airport Properties & Relations
Enterprise Holdings


Chris Gwilliam
Senior Vice President, Global Business Development
Airport Dimensions


Randel Darby
CEO and Founder
AirPortr
More speakers to be announced soon.
Closing Keynote, FTE Innovate Awards Ceremony & Farewell Drink



Mesfin Tasew
Group Chief Executive Officer
Ethiopian Airlines
We culminate two days of learning, networking, and inspiration, by inviting all attendees to relax and enjoy a ‘farewell’ drink while taking in one final fantastic keynote. During those two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close, where those all-important audience votes will be tallied, and we will announce and celebrate our FTE Innovate Awards winners.
Why be part of FTE Ancillary & Retailing?
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