FTE Ancillary 2020 THE RDS, DUBLIN - 3-4 JUNE 2020

FTE Ancillary Conference

Hear from the most inspirational speakers from inside and outside of the industry

The Future Travel Experience Ancillary Conference will help airlines, airports and their partners understand how they can tap into the power of digital to boost ancillary revenues. A selection of the most forward-thinking low-cost carriers, full-service airlines, airport operators, technology companies, destination partners, vendors and parallel industry leaders will share their future plans and visions, covering a raft of the most pertinent topics in the fields of ancillary revenue, retailing and merchandising. Attendees will receive inspiration on how they can optimise their ancillary strategies at every step of the passenger journey – Inspiration & Booking, Pre-Travel, Airport, Inflight, Arrival and Post-Travel.

Significant disruption in travel is underway, and our conferences will provide critical insights and learnings to our attendees on future trends and successful transformation strategies to help you be ready for tomorrow's world.

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Our 2020 agendas are under development but to give you a good sense of the quality, and diversity, of our speakers please see below a list of our past speakers:

Past High-Level Speakers Include:

2020 Speakers coming soon

Ben Robertson - <p>Product Manager - Ancillary Revenue</p>

Ben Robertson

Product Manager - Ancillary Revenue

easyJet

Onur Dedekoylu - <p>Senior Vice President - Marketing and e-commerce</p>

Onur Dedekoylu

Senior Vice President - Marketing and e-commerce

Pegasus Airlines

Ravi Bagal - <p>Head of Worldwide Business Development, Consumers and Retail</p>

Ravi Bagal

Head of Worldwide Business Development, Consumers and Retail

Amazon Web Services

Tiina Tissari - <p>VP Ancillary Business</p>

Tiina Tissari

VP Ancillary Business

Finnair

Emilio Chacon Monsant - <p>SVP Ancillary Revenues & Direct Sales</p>

Emilio Chacon Monsant

SVP Ancillary Revenues & Direct Sales

Aeromexico

Katarina Hlavata - <p>Senior Ancillaries Manager</p>

Katarina Hlavata

Senior Ancillaries Manager

TUI

Juha Jarvinen - <p>EVP Commercial</p>

Juha Jarvinen

EVP Commercial

Virgin Atlantic Airways and President of the Board of Directors, APEX

Xavier Lagardère - <p>Head of Distribution</p>

Xavier Lagardère

Head of Distribution

Lufthansa Group

Mariana Fonseca Medina - <p>Director of Ancillary & Merchandising Strategy</p>

Mariana Fonseca Medina

Director of Ancillary & Merchandising Strategy

American Airlines

Kenny Jacobs - <p>Chief Marketing Officer</p>

Kenny Jacobs

Chief Marketing Officer

Ryanair

Peter Glade - <p>Commercial Director</p>

Peter Glade

Commercial Director

SunExpress

Eugene Barry - <p>EVP Commercial</p>

Eugene Barry

EVP Commercial

Dubai Airports

Niraj Batra - <p>Associate Vice President- Ancillary Revenue, Business Development & Distribution</p>

Niraj Batra

Associate Vice President- Ancillary Revenue, Business Development & Distribution

IndiGo

Kam Jandu - <p>Chief Commercial Officer</p>

Kam Jandu

Chief Commercial Officer

Budapest Airport

Michael O’Leary - <p>CEO</p>

Michael O’Leary

CEO

Ryanair

The FTE Ancillary 2019 agenda

FTE Ancillary 2020 conference agenda coming soon

Tuesday 18th June 2019 - Day 1

Tuesday 18th June 09:30 - 17:00

FTE Innovation & Startup Hub Live (members only)


The FTE Innovation & Startup Hub is the industry’s only network designed for the organisations and individuals who are at the forefront of innovation in the air transport sector. It has been developed to make it as easy as possible for corporate innovators and startups in the air transport sector to engage in meaningful discussions and lay the foundations for future collaboration. The members-only FTE Innovation & Startup Hub Live Day is the platform by which we will facilitate face-to-face engagement between our Corporate Partners and startup/scaleup members. Interested in joining? Find out more here.

Tuesday 18th June 12:30 - 17:30

Istanbul Airport tours (led by İGA)

Headline Partners İGA will facilitate guided tours of the ground-breaking new airport for premium delegates. Istanbul Airport, which opened in October 2018, has been constructed over an area of 76.5 million square metres to the north of Istanbul, 35km from the city centre. The construction is being carried out in four phases and once complete, the new airport will host flights to more than 300 destinations with an annual passenger capacity of up to 200 million. 

Wednesday 19th June - Day 2


08:45 - 08:45
Official EXPO opening

Wednesday 19th June 09:15 - 10:30

Joint Keynote Session

Welcome Address


Daniel Coleman

Founder
Future Travel Experience

Paul Hogan

Event Director
The New Airport Show Istanbul

Joe Leader

CEO
APEX & IFSA

KEYNOTE ADDRESS


How to become a digital powerhouse in today’s mobile-first world – lessons from an e-commerce giant

Paul Armstrong

Enterprise Solutions Architect
Amazon Web Services

Keynote Address


Exclusive unveiling of “Air Transport 2035” – a unique FTE/Fast Future Crowdsourced Think Tank

Rohit Talwar is a global futurist who has captivated past FTE audiences with his cutting edge insights on the future of the sector.

In partnership with Fast Future, we have launched “Air Transport 2035” – a new Think Tank exploring the different possible scenarios and strategies that could emerge for the sector. 

In this, our latest and most ambitious Think Tank project yet, we will invite our entire ecosystem to contribute their thoughts on the key drivers of change and potential scenarios for the industry, and help shape a portfolio of Industry Blueprints. These will outline scenarios of what the air transport industry around the globe could look like in 2035, the winning strategies required by players of different scale in major markets, and how all stakeholders should prepare themselves to thrive within it. Ahead of FTE EMEA & FTE Ancillary 2019, we will survey the industry and our Advisory Board members on these issues, and use this input as the foundation for the keynote presentation from renowned futurist Rohit Talwar.

Wednesday 19th June 11:00 - 11:30

Insight and inspiration from the FTE Ancillary Advisory Board

First Working Session

Moderator


Sinead Finn

Director
Affinnity

Members of the FTE Ancillary Advisory Board will take to the stage to participate in a scene-setting panel discussion. Is it realistic for airlines to become fully-fledged retailers? Are they ready to take the plunge? What are the secrets to great personalisation? How crippling is GDPR to these ambitions? What’s holding them back? Should airlines be focusing on being better at traditional ancillary sales like baggage or is there real opportunity in new revenue streams? These questions, and more, will be at the heart of the discussion.

Onsite Advisory Board Panellists


Juha Jarvinen

EVP Commercial
Virgin Atlantic Airways and President of the Board of Directors, APEX

Mariana Fonseca Medina

Director of Ancillary & Merchandising Strategy
American Airlines

Apple Ignacio

Director, Ancillaries
Cebu Pacific Air

Chris Annetts

Expansion Commercial Director
Heathrow

Wednesday 19th June 11:30 - 12:30

The Future of Distribution – how can airlines maximise revenues through direct and indirect channels?

Second Working Session

Moderator


Simon Lamkin

Chief Executive Officer
LamTech Solutions & former CIO of Brussels Airlines

Panellists


Marcus Motzkuhn

Manager Digital Distribution & Solutions
SunExpress

M. Osama Sheikh

Project Manager – Technology & Innovation
Pakistan International Airlines

Lisa Bovio

Chief Commercial Officer
YOTEL

Brett Dyason

Co-Founder & CEO
Hepstar

Questions to consider

  • What difference will NDC really make to airlines and what will come next?
  • What do airlines and hotel groups want the role of GDSs to look like in the future?
  • What more can be done to solve the disparity in how airlines distribute and optimise their content across various channels?
  • Is there a willingness among airlines and hotel groups to make the most of the indirect distribution potential?
  • What role might tech giants like Google, Amazon, Airbnb, etc play in the airline distribution space?
  • What role, if any, will blockchain play in airline distribution in the future?
Wednesday 19th June 13:30 - 13:45

Special Presentation - Inspiration from the FTE Ancillary Advisory Board

A 15-minute case study from an Ancillary Advisory Board member, providing insight into how their airline is leveraging digital and technological developments to increase ancillary revenues.


The future of e-commerce

Mariana Fonseca Medina

Director of Ancillary & Merchandising Strategy
American Airlines

Wednesday 19th June 13:45 - 14:30

The FTE Ancillary Startup Competition Pitch Session

Third Working Session

Moderator


Sinead Finn

Director
Affinnity

Details


The 10 finalists in the FTE Ancillary 2019 Startup Competition will deliver elevator pitches on their unique capabilities to win votes from our audience who will decide our grand winner.

Wednesday 19th June 15:15 - 16:15

Boosting Post-Booking Ancillary Revenues During the “Golden Selling Window” – how can airlines boost traditional ancillary sales while tapping in to new revenue opportunities in the window between ticket booking and departure?

Fourth Working Session

Moderator


Sinead Finn

Director
Affinnity

Presenters


Aeromexico is delivering consistent double-digit growth in ancillary revenues. How is the carrier leveraging digital channels to boost ancillaries through effective upselling?

Emilio Chacon Monsant

SVP Ancillary Revenues & Direct Sales
Aeromexico


What are the challenges and opportunities for an LCC in selling ancillaries to Indian consumers and how is IndiGo creating opportunities within those limitations?

Niraj Batra

Associate Vice President- Ancillary Revenue, Business Development & Distribution
IndiGo


How is TUI taking advantage of its unique booking relationships with holidaymakers to drive ancillary sales through technology and innovation?

Katarina Hlavata

Senior Ancillaries Manager
TUI

Questions to consider:

  • How can airlines use technology to boost traditional ancillary sales – baggage, seats, etc?
  • How can airlines use mobile to extend the engagement window with their customers?
  • How important a role should mobile play in boosting revenues during the “golden selling window”?
  • How can airlines promote and deliver last-minute ancillary upsells when the passenger is at the airport?
  • In the age of GDPR, how can airlines deliver truly personalised offers to customers after the ticket has been booked?
Wednesday 19th June 17:00 - 17:50

Day 1 Closing Session for "Ancillary" and "Digital & Innovation" conferences

Moderator


Sinead Finn

Director
Affinnity

Presenters


How is easyJet digitally optimising its proposition to meet the evolving needs of its passengers whilst creating new revenue opportunities?

Ben Robertson

Product Manager - Ancillary Revenue
easyJet


Inspiration from the hospitality sector on how travel stakeholders can use data, video and tech to reach their customers in new and unexpected ways, using different canvases in digital to tell stories.

Matthew Elgie

Digital Director
YOTEL


Consumer retailing insights and trends that could affect Travel

Ravi Bagal

Head of Worldwide Business Development, Consumers and Retail
Amazon Web Services

Wednesday 19th June 17:50 - 18:00

FTE Ancillary Awards Ceremony

The 3rd Future Travel Experience Ancillary Awards will also take place in Istanbul and recognise the three most pioneering airlines in the world that have tapped into digital advancements to create new ancillary revenue streams across the passenger journey.


18:00 - 18:00
Conference Close

Wednesday 19th June 19:30 - 22:30

Gala Evening beside the Golden Horn

(Open to Premium Pass Holders Only)

“An evening beside the Golden Horn”

The Gala Evening hosted by Turkish Airlines, will be held at the Haliç Congress Center where delegates will enjoy the finest Turkish entertainment, dining and hospitality.

The Golden Horn, also known by its modern Turkish name Haliç, is the primary waterway between the Bosphorus and the Sea of Marmara. The venue, is a statement of this modern mega-city’s regeneration, framing a spectacular waterfront of grand properties which are a symbol of Istanbul’s beauty and richness.

Thursday 20th June - Day 3

Thursday 20th June 09:00 - 09:30

Day 2 Joint Keynote Session

KEYNOTE ADDRESS


Changing the way one of the world’s largest airline groups creates end-to-end future products, services and experiences for more than 140 million guests

Guido Woska

Head of Passenger Experience Design (Lufthansa, SWISS, Austrian)
Lufthansa Group

Thursday 20th June 09:30 - 10:30

Boosting Revenues at 35,000 Feet – inflight retail & ancillary innovation case studies

Fifth Working Session

Special Presentation


Exclusive Thought Leadership Presentation: The future of personalisation – from onboard cameras to leveraging passenger data onboard

Joe Leader

CEO
APEX & IFSA

Juha Jarvinen

EVP Commercial
Virgin Atlantic Airways and President of the Board of Directors, APEX

Presenters


How has Finnair leveraged its inflight entertainment and connectivity (IFEC) platform to increase ancillary revenues, and what does the carrier have planned next?

Tiina Tissari

VP Ancillary Business
Finnair


Revenue Driven Innovations in IFEC – Pegasus & Immfly

Onur Dedekoylu

Senior Vice President - Marketing and e-commerce
Pegasus Airlines

Maria Cardenal

Ex-Vueling and actual Product & Digital Services Director at
Immfly

Questions to consider

  • Can technology alone boost inflight revenues?
  • What role should flight attendants play in boosting onboard revenues and what support do they need to enable them to sell/upsell?
  • Does traditional inflight retail have a future?
  • How much scope is there for more creative inflight brand partnerships?
  • Is it realistic to expect IFEC to become a revenue generator rather than a cost centre?
Thursday 20th June 11:45 - 12:45

New Product and service approaches (Joint with Ancillary conference)(Joint with Up in the Air Conference)

APEX CUSTOMER EXPERIENCE SESSION

Moderator


Lauren Costello

Executive Director
IFSA

Case studies


How is the product and service approach at Aer Lingus evolving as it works to become the leading value carrier across the North Atlantic?

Marc Giles

Head of Guest Experience
Aer Lingus


How is AtlasGlobal evolving its inflight proposition as its expands its network and adds wide-body aircraft to its fleet?

Abdullah Nergiz

Customer Experience Director
Atlasglobal

Thursday 20th June 14:00 - 15:00

The future of commercial activities on the airport (Joint with Ancillary conference)(Joint with Future Airports Conference)

Seventh Working Session

Moderator


Paul Hogan

Event Director
The New Airport Show Istanbul

Presenters


Update on the BARTA (Brand, Airline, Retailer, Technology, Airport) initiative, which was launched at FTE Ancillary 2017

This ground-breaking cooperation harnesses digital technology and forms new commercial relationships between all stakeholders to drive passenger spending both at the airport and onboard aircraft.

Mirko Fechner

Head Of Business Development
Budapest Airport


How future retail can be the game-changer for airports, airlines and independent lounge operators, and take customer experience and revenues to new heights

Andrea Boni

Founder, LoungeXperiences and former Vice President Marketing, Innovation and Business Development at Brussels Airlines
 

Michele Fuhs

Founder of Circle4x and former Head of Future Retail of BMW
 


15:00 - 15:00
Conference Close

Thursday 20th June 16:30 - 17:30

Istanbul Airport tours (led by Turkish Airlines)

Open to Premium Pass Holders Only

Turkish Airlines will lead guided tours of their new home, Istanbul Airport, which will change the experience of travelling with its advanced technologies and extraordinary capacity. Delegates will gain invaluable insights on the customer journey strategy, from self-service approaches through to the ground-breaking lounge.



Photos
2018 video highlights
2017 video highlights

Why be part of FTE Ancillary?

Exhibitor & Delegate Testimonials

“Ancillary growth is imperative for all airlines, and digital is the great enabler to achieving that. However, many new collaborations must be forged between stakeholders to deliver the passenger the right offer at the right moment to enhance customer experiences and increase profitability at every stage of the passenger journey, whether that be through a mobile device or an IFE screen. FTE is working hard, and creatively, to bring those stakeholders together to learn best practice and forge new partnerships, and I am pleased to support their efforts.”

Juha Jarvinen, President, APEX Board & EVP Commercial, Virgin Atlantic

“I think the event has been very easy-going and a very warm atmosphere so it has been very easy to connect with everybody here. The programme has been very well structured with a good mix of presentations, but also I had some time to look at the expo and meet with people. The Gala Evening was very impressive. We are also very grateful for the Ancillary Award that goes to my team.”

Tiina Tissari, Vice President, Ancillary Business, Customer Experience, Finnair

“There is a great mix of airlines and airports and travel business attending, which makes it very valuable for the online travel world and doing business with them.”

Valerie Ringrose Fitzsimons, Senior Business Development Manager, CarTrawler

“The event has provided a great insight into the airline industry. It is providing us with a more holistic view on how we can drive ancillary from the inspiration to post-departure stage. It is good to get to know people and we have been able to meet with people with different perspectives from non-airlines as well, and it provides an informal way of creating further contacts.”

Stuart Martin, Revenue Management, Aer Lingus

“I really like the format of the elevator pitches, because there is often not enough time to go to each stand, so that has been a great way to quickly get an idea of the companies. Now that I know the conference, I’d definitely be back next year.”

Patrick Bohl, Head of Retail and Advertising, Budapest Airport

“My main goal here is to hear the latest ideas and trends in the industry, as our airline is a relatively new player in terms of ancillaries. The exhibition has been very interesting and I have been impressed by the number of startups present. The networking has been good, and the event overall has been very well organised.”

Georgy Vakhrushev, Senior Pricing Manager, S7 Airlines

“For me, the event has been excellent. It is a very personal event and easy to connect with the right people. The conference topics have been very interesting, and there has been a very good level of interaction between the speakers and the audience.”

Ingvi Gudmundsson, Product Designer, Icelandair Digital Labs

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15below

“We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.”

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been a great show for us with lots of good meetings; the number of airlines here has been good for us. The app has been very efficient.”

Fitzhugh Patrick, Director, Business Development, Fusion & Mark Brown, VP Sales & Client Accounts, EMEA, Fusion

Co-located with FTE EMEA

FTE emea logo

Future Travel Experience Ancillary 2020 will be co-located with Future Travel Experience EMEA (Europe, Middle East & Africa). As well as a major exhibition, FTE EMEA will include conference streams on Future Airports, Digital and Inflight Innovation, the FTE EMEA Innovate Awards, and a unique social and networking agenda Visit FTE EMEA Website

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