FTE Ancillary & RETAILING 2023 23 - 25 May 2023, Dublin

The FTE World Ancillary Award


FTE Ancillary & Retailing 2023 will play host to the FTE World Ancillary & Retailing Awards ceremony that will recognise the most pioneering airlines and airports that have continually embraced innovation, technology & collaboration to shape their retail proposition.

Will our 2022 winners retain their titles?


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FTE World Airline Ancillary Award 2022

AirAsia was crowned the winner of the FTE World Airline Ancillary Award for its excellence in driving ancillary revenues at every point in the passenger journey. The carrier is going beyond that in recent years and is now transitioning into a digital travel and lifestyle company with over 20 products and services on its super app leveraging off each other including flights, hotels, food, retail, delivery, ride hailing and more.

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FTE World Airport Retailing Award 2022

Heathrow Airport won the FTE World Airport Retailing Award for its efforts to merge the digital and physical world at the airport terminal. The airport’s digital retailing efforts range from in-store digital and experiential experiences with brands and retailers through to mobile pre-ordering of F&B for passengers and digital marketplace efforts.

2022 video highlights
2018 video highlights
2017 video highlights

Why be part of FTE Ancillary & Retailing?

Exhibitor & Delegate Testimonials

“I think it’s a great event and it’s just a great platform to discover lots of different ideas out there. We as an airline can take advantage of some of these ideas and work together with our partners to bring some of them to life.”

Robert Carey, President, Wizz Air

“Ancillary growth is imperative for all airlines, and digital is the great enabler to achieving that. However, many new collaborations must be forged between stakeholders to deliver the passenger the right offer at the right moment to enhance customer experiences and increase profitability at every stage of the passenger journey, whether that be through a mobile device or an IFE screen. FTE is working hard, and creatively, to bring those stakeholders together to learn best practice and forge new partnerships, and I am pleased to support their efforts.”

Juha Jarvinen, CCO, Virgin Atlantic

“The event will give us an insight on where we stand, how Covid has changed certain frameworks and should give us food for thought of how to handle the challenges in the future of the retail and F&B world. Come and join the FTE Event in Dublin and be inspired.”

Philipp Ahrens, Senior Vice President Center Management, Vienna Airport

“I think the event has been very easy-going and a very warm atmosphere so it has been very easy to connect with everybody here. The programme has been very well structured with a good mix of presentations, but also I had some time to look at the expo and meet with people. The Gala Evening was very impressive. We are also very grateful for the Ancillary Award that goes to my team.”

Tiina Tissari, Vice President, Customer Experience and Products, Finnair

There is so much we need to understand now about what the future consumer and airport ecosystem looks like, and FTE Ancillary & Retailing is the perfect forum to bring all stakeholders together at this key moment of the recovery to reimagine how we innovate, and collaborate, for the benefit of our passengers, and our businesses.”

Jayne Wear, Head of Commercial Products & Transport, Auckland Airport

“Epic. We’ve got 13 solid leads from big airlines. The networking tool is awesome. We do a lot of trade shows and I have to say the 1-2-1 networking tool has made a big difference.”

Al Tredinnick, Business Development Manager, 15below

“It has been a great event. The diverse range of exhibitors is also nice to see, including the start-ups and disruptors, which provide food for thought as to how the industry is evolving. The networking is excellent – it has been good to catch up with people I have met through previous FTE events and also meet many new contacts. I have attended for many years and always found it among the most interesting and relevant events for what I do.”

Chris Annetts, Chief Strategy Officer, Heathrow

“This is my first time attending an FTE event. The difference between this event and other events is the quality of people. The meetings we have had over the last few days have all been with decision-makers with buying power – for us, that is what makes the difference.”

Robert Ardino, Vice President, Blue Ribbon Bags

“We’re very happy. It’s been one of the best shows for us so far as it’s been very focused. We had a lot of meetings set up before the show and I think we’ve had more than 20 airline meetings, and we’ve received very good feedback.”

Diego Cachero Rodriguez, CEO, 3D SeatMapVR

“It’s been amazing. The social events have been amazing. People have brought some good energy. We’ve seen a lot of interesting exhibitors here as well, which is really promising for us as an ancillary aggregator. We’ve been engaging with interest from the airlines, but also looking at innovations here and how we can potentially adopt them into what we are offering airlines. It’s certainly been worthwhile and is an event we’ll continue to attend in the future.”

Heinrich Brand, Co-founder & COO, Hepstar

“We’ve had a lot of activity at our booth, which means we can engage very well with lots of airlines who are interested in what we want to talk about. The event has been a great networking opportunity – we’ve met lots of people and had lots of discussions. There are many events in the calendar and we have to focus on the ones that matter – this one definitely makes sense because there’s an ancillary track and that’s a key part of our portfolio, so we’ll definitely be back.”

Dominic Matthews, Sales Director, FLYR Labs

“We’ve had two great days meeting industry colleagues and peers and of course lots of airlines from all over Europe, as well as the Americas. So, it’s been really valuable and great to be meeting our airline colleagues in person. There have been lots of great sessions and lots of great insights from airlines as well on their recovery and how they’re using digital, and the investment in digital retail, to really amplify their recovery now as we’re post-COVID.”

Kathrina Gallogly, Director of Marketing, Datalex

“The opportunities to connect and network with people here at FTE Dublin have been incredible – there are so many opportunities, not just walking around the exhibition hall, but also in the evenings at the social events. Those opportunities to forge new relationships and reacquaint with old contacts have been incredible. This is certainly an event that we will come back to and we’ll also look at the other FTE events around the world.”

Ed Thorne, Global Marketing Director, Airport Dimensions

“It was brilliant to attend FTE Dublin. It was a pleasure to meet many contacts – it was very beneficial for me. The conferences were very interesting and definitely addressed the right topics. The exhibition has also been amazing – it’s been interesting to meet with the start-ups. The networking has been brilliant and the venues for the social events were very nice, especially for people visiting Dublin for the first time. The networking is the most important thing about the event. I’m definitely looking forward to coming back to FTE Dublin next year.”

Nicol Seifertová, e-Commerce Manager, Prague Airport

Co-located with FTE EMEA

This show is a gathering of air transport’s digital and innovation leaders, creative designers and progressive minds, who will inspire one another and reimagine travel together.

Visit FTE EMEA website >>