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FTE Ancillary & Retailing will play host to the FTE World Ancillary & Retailing Awards ceremony that will recognise the most pioneering airlines and airports that have continually embraced innovation, technology & collaboration to shape their retail proposition.
Will our winners retain their titles?
2023 winners
FTE World Airline Ancillary Award 2023
20 airlines, from every corner of the planet and representing every type of airline, were nominated for the FTE World Airline Ancillary Award, which was presented by Niels Colemont, Head of New Optimization Programs, FLYR Labs. Our judges were unanimous in choosing easyJet as their winner, with the award accepted by Russell Braterman, Proposition & Innovation Director, easyJet. Impressively, easyJet’s ancillary revenue last year was 15% higher than in 2019, despite passenger numbers being 27% lower. Its impressive efforts also included entering the lounge space, while accelerating its ambition to deliver an industry-leading, digital onboard experience has seen it rollout inflight technology provider AirFi’s portable streaming solution across the entire fleet. This inflight system powers a customised wireless engagement portal, enabling passengers to access games, journey-specific content and airline information, plus browse inflight retail offerings using their own mobile phone, tablet or laptop.
FTE World Airport Retailing Award 2023
20 airports from around the world were nominated for the FTE World Airport Retailing Award, which was presented by Martin Jones, CEO, CAVU and recognises the most pioneering airport that has gone to the next level in the way it has embraced technology and innovation to shape its airport retail proposition and drive commercial innovation. Our winner is Vantage Airport Group and the award was accepted by Sammy Patel, Vice President Commercial. Vantage Airport Group is innovating commercially in three key areas: automation and robotics, accelerated digital transformation and immersive experiences. These efforts include the deployment of autonomous robots for the delivery of retail and food & beverage; contactless payment options, self-checkout, and mobile ordering; and transformative technologies such as Artificial Intelligence and Virtual and Augmented Reality. Innovating in these areas is increasing efficiency, driving revenue, and ultimately improve the customer experience. The judging panel were particularly impressed with the commercial offering at LaGuardia Terminal B, which Vantage Airport Group operates, with many eye-catching innovations and concepts for all passenger types.
2022 winners
FTE World Airline Ancillary Award 2022
AirAsia was crowned the winner of the FTE World Airline Ancillary Award for its excellence in driving ancillary revenues at every point in the passenger journey. The carrier is going beyond that in recent years and is now transitioning into a digital travel and lifestyle company with over 20 products and services on its super app leveraging off each other including flights, hotels, food, retail, delivery, ride hailing and more.
FTE World Airport Retailing Award 2022
Heathrow Airport won the FTE World Airport Retailing Award for its efforts to merge the digital and physical world at the airport terminal. The airport’s digital retailing efforts range from in-store digital and experiential experiences with brands and retailers through to mobile pre-ordering of F&B for passengers and digital marketplace efforts.