REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Chicago O’Hare International Airport has opened the new eastern extension of Terminal 5, as part of a $1.3 billion investment to deliver “curb-to-gate transformation” and “improved passenger experience”.
Construction of Vilnius Airport’s new departure terminal has started. Described as “a platform for innovation”, it will feature state-of-the-art technology to improve airport efficiency and passenger experience.
Jeff Siddle, VP Planning and Development, explains how Phase 3 of Tampa International Airport’s Master Plan, including the new Airside D, will feature the latest in technology and convenience for passengers.
MAG has announced a £440m investment in the final phase of the £1.3bn Manchester Airport Transformation Programme, improving all stages of the passenger journey.
Queenstown Airport is enhancing the passenger experience with a major terminal upgrade, including new bag drop and kiosk technology provided by Elenium.
Delta is continuing the upgrade and expansion of its hubs at New York LaGuardia Airport and New York JFK Airport as part of its commitment to transforming the travel experience.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
The new $2.7 billion Terminal A at Newark Liberty International Airport is officially open for operations. The state-of-the-art facility features “an immersive digital journey”.
Minneapolis-St. Paul International Airport has added four new DVLED displays to its digital display network as part of a renovation that aims to improve and modernise the air travel experience.
A new offsite city check-in service is now available for Etihad Airways, Wizz Air and EGYPTAIR passengers travelling from Abu Dhabi International Airport.
The central security checkpoint in Munich Airport’s Terminal 2 is being modernised and equipped with state-of-the-art technology in a project scheduled for completion in autumn 2024.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
A new offsite city check-in service is now available for Etihad Airways, Wizz Air and EGYPTAIR passengers travelling from Abu Dhabi International Airport.
The central security checkpoint in Munich Airport’s Terminal 2 is being modernised and equipped with state-of-the-art technology in a project scheduled for completion in autumn 2024.
Passengers now benefit from an enhanced travel experience at New York JFK, with American Airlines and British Airways co-locating in the newly-renovated Terminal 8.
Cologne Bonn Airport is offering passengers the opportunity to book a fixed timeslot for security checks. The service, known as ‘CGNGateWay’, aims to reduce waiting times with a more targeted control of passenger flows.
Jayne Wear, Head of Commercial Products & Transport, shares the transformative approaches Auckland Airport is taking in the development of its new Transport Hub.
A £1.6 million redevelopment of Edinburgh Airport’s pickup and dropoff area signals the start of a major investment plan to improve the passenger experience.
Amsterdam Airport Schiphol’s Lounge 1, the airside area for passengers travelling to Schengen destinations, is to undergo a passenger-centred transformation from the end of 2022.
Dubai International Airport has introduced a new gaming lounge concept with the opening of Game Space. The aim is to enhance the traveller experience during dwell time at the airport.
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