Delta transforming New York hubs for an “effortlessly-connected journey”


Delta’s updated bag drop area at its newly consolidated Terminal 4 at New York-JFK Airport utilises the latest technology to improve efficiency.

Delta is continuing the upgrade and expansion of its hubs at New York-LaGuardia Airport and New York-JFK Airport as part of its commitment to transforming the travel experience on the ground, as well as in the air.

“As Delta continues to bolster its leading position as the premium global carrier in New York City, we remain committed to building airports of the future that are comfortable, easy to navigate and part of an effortlessly-connected journey,” said Chuck Imhof, Vice President of New York & Eastern Division Sales, Delta.

Delta’s latest $1.5 billion expansion project at New York-JFK broke ground just 13 months ago, and the airline and its partners at the Port Authority and JFK International Air Terminal have been working quickly to deliver an elevated experience for travellers.

On 14 January 2023, Delta officially moved its operations out of Terminal 2 and consolidated all operations to Terminal 4, with 10 new gates now open on Concourse A, which boasts modern, spacious seating areas and upgraded restrooms, with concessions soon to follow.

The updated check-in and baggage drop area utilises the latest technology, featuring a digital backwall with up-to-date gate information, self-service check-in kiosks, and enhanced bag drop locations.

The Concourse B expansion, expected to be complete by early autumn 2023, will feature 28 gates that can accommodate various aircraft types, an expanded security checkpoint and baggage claim area, and new restrooms.

Meanwhile, Delta opened its state-of-the-art Terminal C at New York-LaGuardia last June, and progress continues to complete the two remaining concourses by the end of 2024. The first four gates in the third new concourse opened to customers last October, while the first four gates in the fourth and final concourse will open later this autumn. New walkways connecting the arrivals and departures hall directly to the new concourses will open in advance of summer 2024, creating more efficient journeys through the airport.

The optimised terminal will better deliver speed and efficiency with up-to-date technologies like hands-free bag drop, self-service check-in and facial matching screening capabilities enabling seamless airport navigation.

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