REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
JFK Terminal 5 is bringing more of New York to the airport with a new Shake Shack. The opening forms part of the $100 million T5 Refresh, which is transforming the terminal’s dining, retail and passenger experience.
Candice Cadreils, Director of the Commercial Business Unit at Aéroports de la Côte d’Azur, shares how NCE is combining personalisation, experiential retail and omnichannel innovation to redefine commercial CX.
In this interview, Arthur Reijnhart, Chief Commercial Officer, shares how Schiphol Group is putting passenger experience at the heart of its commercial strategy and rethinking the role of retail within the wider airport journey.
Heathrow is expanding the Terminal 5 luxury retail offer with new and refurbished stores from leading international and British brands, alongside exclusive products and personalised services to enhance CX.
Future Travel Experience met with Noida International Airport at the recent TFWA World Exhibition & Conference in Cannes. They discussed putting digital innovation at the heart of the airport’s commercial strategy as part of a seamless passenger journey.
At TFWA World Exhibition & Conference 2026, J.Rose stood out with a connected luxury gift: Italian gin in collectible bottles featuring NFC technology that lets purchasers add a personalised video message.
Seattle-Tacoma International Airport is expanding its dining and retail offering, with 11 concessionaires selected to deliver 17 new locations showcasing Pacific Northwest coffee, culture and a strong sense of place.
Auckland Airport has partnered with SSP to introduce five new food and beverage locations, combining bespoke concepts, digital self-order technology and local flavour to enhance the passenger experience.
San José Mineta International Airport has opened PLAZA DE SAN JOSE, an innovative retail destination combining premium technology, travel essentials and an automated smoothie concept to further enhance CX.
JFK Terminal 5 is undergoing a major refresh, with new dining, retail and communal spaces inspired by New York City set to enhance the passenger experience and create a stronger sense of place.
San José Mineta International Airport has opened PLAZA DE SAN JOSE, an innovative retail destination combining premium technology, travel essentials and an automated smoothie concept to further enhance CX.
JFK Terminal 5 is undergoing a major refresh, with new dining, retail and communal spaces inspired by New York City set to enhance the passenger experience and create a stronger sense of place.
Berlin Brandenburg Airport has enhanced its passenger experience and commercial offering with the opening of Brammibal’s Donuts, bringing one of Berlin’s best-known vegan brands to T1’s post-security market place.
Travel Retail Vilnius has reopened a redesigned walk-through duty free store at Vilnius Airport, combining immersive retail experiences, local cultural influences and integrated passenger flows within the airport’s wider transformation.
Ahead of the launch of the exclusive Commercial Collaboration Playbook at APEX FTE Ancillary & Retailing, Munich Airport, MAI, Heathrow and AJet share their perspectives on creating new revenue opportunities through collaboration.
Nice Côte d’Azur Airport has completed a major retail transformation, introducing luxury brands, local artisan concepts and innovative shopping experiences inspired by the identity of the French Riviera.
Lagardère Travel Retail has opened a new gate-side Duty Free Express store at Lima’s Jorge Chávez International Airport, giving passengers a convenient last-minute shopping option before boarding.
Riga Airport has awarded new long-term commercial concessions across retail, food & beverage and lounge services, bringing leading international operators onboard to enhance passenger experience and support local brands.
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