REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Auckland Airport has partnered with SSP to introduce five new food and beverage locations, combining bespoke concepts, digital self-order technology and local flavour to enhance the passenger experience.
San José Mineta International Airport has opened PLAZA DE SAN JOSE, an innovative retail destination combining premium technology, travel essentials and an automated smoothie concept to further enhance CX.
JFK Terminal 5 is undergoing a major refresh, with new dining, retail and communal spaces inspired by New York City set to enhance the passenger experience and create a stronger sense of place.
Berlin Brandenburg Airport has enhanced its passenger experience and commercial offering with the opening of Brammibal’s Donuts, bringing one of Berlin’s best-known vegan brands to T1’s post-security market place.
Travel Retail Vilnius has reopened a redesigned walk-through duty free store at Vilnius Airport, combining immersive retail experiences, local cultural influences and integrated passenger flows within the airport’s wider transformation.
Ahead of the launch of the exclusive Commercial Collaboration Playbook at APEX FTE Ancillary & Retailing, Munich Airport, MAI, Heathrow and AJet share their perspectives on creating new revenue opportunities through collaboration.
Nice Côte d’Azur Airport has completed a major retail transformation, introducing luxury brands, local artisan concepts and innovative shopping experiences inspired by the identity of the French Riviera.
Heathrow has opened the UK’s first RELAY store in T2, introducing a versatile travel essentials concept from Lagardère Travel Retail that blends convenience, food‑to‑go and pharmacy services, with three more stores to follow.
Edinburgh Airport has opened a new Giraffe restaurant, offering global cuisine, 179 seats and a dedicated grab‑and‑go service, enhancing choice and convenience for passengers across all travel segments.
Turkish Airlines is reshaping airline retailing, moving from static fares to dynamic, contextual offers powered by data, AI and in‑house innovation. Discover how the carrier is redefining the modern commercial model.
Edinburgh Airport has opened a new Giraffe restaurant, offering global cuisine, 179 seats and a dedicated grab‑and‑go service, enhancing choice and convenience for passengers across all travel segments.
Turkish Airlines is reshaping airline retailing, moving from static fares to dynamic, contextual offers powered by data, AI and in‑house innovation. Discover how the carrier is redefining the modern commercial model.
Belfast International Airport and SSP Group have opened Flax & Soda, a new 280‑cover dining concept showcasing local flavours and culture as part of the airport’s £100 million transformation programme.
In this interview, Lucy Thomas, Head of Retail at Auckland Airport, discusses the importance of blending curated retail, digital engagement, omnichannel experiences and local identity to enhance customer experiences.
In this interview, Hani Ezra Hussin, Senior General Manager of Commercial Services at Malaysia Airports, shares how the operator is blending digital innovation, curated retail, omnichannel engagement and more.
Düsseldorf Airport and Lagardère Travel Retail have unveiled new food and retail concepts across the terminal, introducing global brands, regional dining and new RELAY formats to enhance passenger experience.
Air Macau is advancing its Modern Airline Retailing strategy with Datalex’s Stellex Offer Shopping & Pricing Engine, unlocking new revenue opportunities, enhancing digital customer engagement.
The winners of the FTE World Airline Ancillary and FTE World Airport Retailing Awards 2026 will be announced during an awards ceremony on 10 June at the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events.
Get Future Travel Experience news & updates sent to your inbox
