REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
In this interview, Takuya Matsuo, Executive Officer / CMO, Strategy Lead, ZIPAIR, shares the story of building a long-haul low-cost airline from the ground up and explains how digital innovation is shaping its strategy for the future.
In this interview, Ekrem Dimbiloglu, Managing Director, Onboard Strategy & Experience, Delta Air Lines, shares how Delta Sync is helping to transform onboard CX through connected content, personalised offers and more.
Los Angeles International Airport is bringing local food culture to Terminal 1 with the arrival of Marathon Burger and Kogi BBQ, as part of a wider programme to create a more authentic sense of place for travellers.
JFK Airport’s Terminal 4 has welcomed Eataly, bringing Italian cuisine and culture to its evolving dining offer as JFKIAT and HMSHost continue to enhance the passenger experience with diverse, authentic F&B concepts.
Phoenix Sky Harbor International Airport is expanding its Terminal 4 dining offer with eight distinctive concepts in partnership with SSP America, bringing local favourites, acclaimed chefs and global flavours together.
Orlando International Airport is expanding its dining offering with three new outlets from SSP America, bringing craft beer, Jamaican and British cuisine, and Cuban American favourites to the North Terminal Complex.
Alaska Airlines has partnered with Meili to modernise its car rental booking CX, enhance operational efficiency and retain control of its brand and customer data. The airline went live just nine business days after kick-off.
In this interview, Arthur Reijnhart, Chief Commercial Officer, shares how Schiphol Group is putting passenger experience at the heart of its commercial strategy and rethinking the role of retail within the wider airport journey.
Heathrow is expanding the Terminal 5 luxury retail offer with new and refurbished stores from leading international and British brands, alongside exclusive products and personalised services to enhance CX.
Future Travel Experience met with Noida International Airport at the recent TFWA World Exhibition & Conference in Cannes. They discussed putting digital innovation at the heart of the airport’s commercial strategy as part of a seamless passenger journey.
Heathrow is expanding the Terminal 5 luxury retail offer with new and refurbished stores from leading international and British brands, alongside exclusive products and personalised services to enhance CX.
Future Travel Experience met with Noida International Airport at the recent TFWA World Exhibition & Conference in Cannes. They discussed putting digital innovation at the heart of the airport’s commercial strategy as part of a seamless passenger journey.
At TFWA World Exhibition & Conference 2026, J.Rose stood out with a connected luxury gift: Italian gin in collectible bottles featuring NFC technology that lets purchasers add a personalised video message.
Seattle-Tacoma International Airport is expanding its dining and retail offering, with 11 concessionaires selected to deliver 17 new locations showcasing Pacific Northwest coffee, culture and a strong sense of place.
Aberdeen International Airport is taking its passenger experience transformation to the next level, with £2.5 million of investment bringing expanded retail and dining facilities to the terminal ahead of summer 2027.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
JFK Terminal 4 has welcomed Hunt & Fish Club as part of its commercial transformation, bringing an authentic New York dining experience to travellers while further enhancing the airport’s food and beverage offering.
Warsaw Modlin Airport has expanded its passenger terminal with a new retail and food service area delivered by Lagardère Travel Retail Poland. The fast-track project enhances CX while supporting the airport’s rapid growth.
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