REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Seattle-Tacoma International Airport is expanding its dining and retail offering, with 11 concessionaires selected to deliver 17 new locations showcasing Pacific Northwest coffee, culture and a strong sense of place.
Aberdeen International Airport is taking its passenger experience transformation to the next level, with £2.5 million of investment bringing expanded retail and dining facilities to the terminal ahead of summer 2027.
Heathrow has partnered with Avolta to relaunch its Redefine Your Beauty campaign, bringing immersive beauty experiences, exclusive travel retail offers and personalised wellness services to passengers across all four terminals.
JFK Terminal 4 has welcomed Hunt & Fish Club as part of its commercial transformation, bringing an authentic New York dining experience to travellers while further enhancing the airport’s food and beverage offering.
Warsaw Modlin Airport has expanded its passenger terminal with a new retail and food service area delivered by Lagardère Travel Retail Poland. The fast-track project enhances CX while supporting the airport’s rapid growth.
Auckland Airport has partnered with SSP to introduce five new food and beverage locations, combining bespoke concepts, digital self-order technology and local flavour to enhance the passenger experience.
San José Mineta International Airport has opened PLAZA DE SAN JOSE, an innovative retail destination combining premium technology, travel essentials and an automated smoothie concept to further enhance CX.
Nice Côte d’Azur Airport has completed a major retail transformation, introducing luxury brands, local artisan concepts and innovative shopping experiences inspired by the identity of the French Riviera.
Lagardère Travel Retail has opened a new gate-side Duty Free Express store at Lima’s Jorge Chávez International Airport, giving passengers a convenient last-minute shopping option before boarding.
Riga Airport has awarded new long-term commercial concessions across retail, food & beverage and lounge services, bringing leading international operators onboard to enhance passenger experience and support local brands.
Lagardère Travel Retail has opened a new gate-side Duty Free Express store at Lima’s Jorge Chávez International Airport, giving passengers a convenient last-minute shopping option before boarding.
Riga Airport has awarded new long-term commercial concessions across retail, food & beverage and lounge services, bringing leading international operators onboard to enhance passenger experience and support local brands.
In this interview, Eric Léopold, Founder & Managing Director, Threedot, and Content Director, APEX FTE Ancillary & Retailing, discusses how agentic AI will redefine airline commercial models, the organisational shifts required, and more.
MSP is planning its largest concessions redevelopment in over a decade, covering 80,000 sq ft and paving the way for 47 new venues across both terminals, focused on more convenience and improved dwell space.
Heathrow has opened the UK’s first RELAY store in T2, introducing a versatile travel essentials concept from Lagardère Travel Retail that blends convenience, food‑to‑go and pharmacy services, with three more stores to follow.
Edinburgh Airport has opened a new Giraffe restaurant, offering global cuisine, 179 seats and a dedicated grab‑and‑go service, enhancing choice and convenience for passengers across all travel segments.
Turkish Airlines is reshaping airline retailing, moving from static fares to dynamic, contextual offers powered by data, AI and in‑house innovation. Discover how the carrier is redefining the modern commercial model.
Belfast International Airport and SSP Group have opened Flax & Soda, a new 280‑cover dining concept showcasing local flavours and culture as part of the airport’s £100 million transformation programme.
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