REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Delta Air Lines’ Fly Delta App is getting a major upgrade. Fly Delta 6.0 includes new and updated features, functionality and experiences designed to reimagine how customers can engage with the airline.
Alaska Airlines is investing $2.5 billion in improvements to enhance the airport experience within its hubs and focus cities, with new technology and what it describes as “a reimagined, more seamless travel experience”.
AirAsia is enhancing its customer experience with new live call and refund tracking features on its Super App and website. The live call feature allows customers to speak directly with a human agent during their ‘Ask Bo Live Chat’ interaction.
Air New Zealand’s mobile app has undergone a complete rebuild to allow a continuous stream of new features to be added on a regular basis.
Uber has revealed plans to become a one-stop shop for end-to-end travel by adding intercity rail, coach and flight tickets to its UK app.
As part of the partnership, AirAsia will establish a Cloud Centre of Excellence to advance its Super App vision of a co-innovation ecosystem.
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The new app has been optimised with a sleek design, allowing passengers to book and manage aspects of their trip on their mobile devices.
Karen Chan, CEO, AirAsia.com, shares how AirAsia is transforming from a budget carrier to a digital lifestyle company, tapping into new business verticals.
Singapore Airlines’ all-new Kris+ app aims to bring payment, lifestyle and rewards services together in one platform for its customers.
The new mobile food ordering service, ‘LAX Order Now’, enables a contactless food ordering experience for passengers at Los Angeles International Airport.
10-12 June 2025, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
10-12 June 2025, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Singapore Airlines’ all-new Kris+ app aims to bring payment, lifestyle and rewards services together in one platform for its customers.
The new mobile food ordering service, ‘LAX Order Now’, enables a contactless food ordering experience for passengers at Los Angeles International Airport.
FTE spoke to IATA’s Head of Passenger Process & Facilitation Céline Canu, who shared her views on the key steps to restarting air travel.
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
The new app features allow guests to purchase upgrades or other extras, use Etihad Guest Miles as a form of payment or choose from 10 other payment options.
The new smartphone app provides passengers with information about the health measures in place at individual airports around the world.
Touchless biometrics, self-service, automation, and mobile devices and apps, will have a crucial role to play in the industry’s recovery from the COVID-19 crisis.
Delta Air Lines customers are now being notified when their seat is boarding, thanks to a new virtual queuing feature on the Fly Delta app.
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