REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
Mineta San José International Airport has trialled autonomous power chairs made by mobility device developer, WHILL, for travellers to arrive at their boarding gate.
Among the initiatives are a customisable step-by-step airport guide and invisible disabilities lanyards, aimed at creating a more inclusive travel experience.
The new app has been optimised with a sleek design, allowing passengers to book and manage aspects of their trip on their mobile devices.
The AI-driven technology will assist passengers find their gate, baggage claim and check-in areas, as well as shops at Zurich Airport.
As part of the programme, the airport has already introduced an Amazon Alexa functionality, a new customer service tool, and a digital wayfinding solution.
Star Alliance has partnered with FTE Startup Hub member Living Map to develop a set of location and map-based digital tools for transfer passengers.
Orlando International Airport is taking part in a pilot programme to test a crowd monitoring system, which can measure the number of people at gate areas.
The airport has partnered with FTE Startup Hub member Bespoke to launch and artificial intelligence (AI) chatbot service for visitors at Vienna AirportCity.
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The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
Schiphol Airport has introduced a new service, which allows travellers with a short connection time to get through security and passport control faster.
Stuttgart Airport is working with its technology partner Xovis to determine how its existing 3D sensors can be leveraged to manage social distancing.
The camera-enabled technology, developed by CrowdVision, will help to monitor social distancing at John F. Kennedy International Airport’s Terminal 4.
The pilot will mean passengers can be checked for COVID-19 upon landing at Heathrow and know just hours later if they have tested positive for the virus.
Following successful trials in 2019, Haneda Airport will be utilising WHILL’s autonomous drive system for passengers with reduced mobility.
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