Redefining the end-to-end passenger experience | Independent news and events
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
All Nippon Airways and Panasonic will be trialling the self-driving electric wheelchairs to increase mobility and accessibility at Tokyo Narita Airport.
Sydney Airport has partnered with Medical Travel Companions to offer a new service that provides extra assistance to cater for a wide variety of needs.
Using the camera on their mobile phones, blind and visually impaired passengers can now get free 24/7 help at Gatwick Airport via the Aira app.
The technology has been installed at Edinburgh Airport to provide better contact between passengers with reduced mobility (PRMs) and staff upon arrival.
Designed by the airport’s Lab Digital teams, the Nice Connect solution will allow travellers to connect flights from any airline, anywhere in the world.
The taxis will join BA’s fleet of chauffeur-driven executive vehicles, to drive premium customers at risk of missing their connecting flight to meet their next aircraft.
The MeetingCab provides business travellers with privacy for confidential discussions and phone calls, and access to Wi-Fi and power outlets.
The Super-Fi internet access, which is among the fastest airport Wi-Fi services in the world, has been installed and tested throughout all three terminals.
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The free-to-use Aira app connects passengers directly to a trained professional agent for advice on navigating through the airport.
Passengers at Sydney Airport can now use Apple Maps as a wayfinding tool to navigate their way through T1 International, T2/T3 Domestic terminals and car parks.
SkyTeam has launched a series of digital maps to support passenger wayfinding through various global hubs, as it continues investing in technology to enhance the airport experience.
The Port of Seattle has partnered with Aira to help blind and low vision passengers access a new assistive technology using smart glasses and a mobile app at Sea-Tac Airport.
The app will allow passengers with reduced mobility and hidden disabilities to set up a personal profile and request assistance from the airport before their journey.
Passengers at George Bush Intercontinental Airport and William P. Hobby Airport can now subscribe to use the Aira smart glasses.
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