The AI-driven technology will assist passengers find their gate, baggage claim and check-in areas, as well as shops at Zurich Airport.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
The AI-driven technology will assist passengers find their gate, baggage claim and check-in areas, as well as shops at Zurich Airport.
As part of the programme, the airport has already introduced an Amazon Alexa functionality, a new customer service tool, and a digital wayfinding solution.
The new service offers free private airport transfers to and from Dubai for guests travelling in economy class to select destinations.
The new services include the introduction of unlimited Wi-Fi, contactless F&B pre-order, portable mobile chargers and new digital kiosks.
The new gates at Tom Bradley International Terminal feature enhanced Wi-Fi, touchscreen kiosks, biometrics and advanced baggage handling and boarding systems.
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
Schiphol Airport has introduced a new service, which allows travellers with a short connection time to get through security and passport control faster.
Stuttgart Airport is working with its technology partner Xovis to determine how its existing 3D sensors can be leveraged to manage social distancing.
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The camera-enabled technology, developed by CrowdVision, will help to monitor social distancing at John F. Kennedy International Airport’s Terminal 4.
The pilot will mean passengers can be checked for COVID-19 upon landing at Heathrow and know just hours later if they have tested positive for the virus.
Following successful trials in 2019, Haneda Airport will be utilising WHILL’s autonomous drive system for passengers with reduced mobility.
The new Mobility as a Service (MaaS) functionality on All Nippon Airways’ mobile app will integrate up-to-date flight status and location information.
The wheelchairs, trialled by BA customers at JFK Airport, are equipped with anti-collision technology and allow customers to move freely within the airport.
JFKIAT, operator of Terminal 4 at JFK, has introduced sunflower lanyards for customers with hidden disabilities to alert staff of required assistance.
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