The airport has partnered with FTE Startup Hub member Bespoke to launch and artificial intelligence (AI) chatbot service for visitors at Vienna AirportCity.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
The airport has partnered with FTE Startup Hub member Bespoke to launch and artificial intelligence (AI) chatbot service for visitors at Vienna AirportCity.
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
Schiphol Airport has introduced a new service, which allows travellers with a short connection time to get through security and passport control faster.
Stuttgart Airport is working with its technology partner Xovis to determine how its existing 3D sensors can be leveraged to manage social distancing.
The camera-enabled technology, developed by CrowdVision, will help to monitor social distancing at John F. Kennedy International Airport’s Terminal 4.
JFKIAT, operator of Terminal 4 at JFK, has introduced sunflower lanyards for customers with hidden disabilities to alert staff of required assistance.
The initiative, called ‘bud:connects’, is expected to bring about smooth and efficient travel for passengers transferring at Budapest Airport.
As part of its commitment to elevating the travel experience, Seattle-Tacoma Airport is launching a new brand identity, digital tools and customer services.
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Istanbul Airport has installed 25 sleeping pods, which can be rented out by passengers who want to rest before, after or between flights.
The device, called Pocketalk, has been introduced to help communicate with international passengers, by translating speech into 74 different languages.
The new service allows Apple Maps users to track their location on the airport map and find check-in counters, security checkpoints, shops or restaurants.
The new parallel reality technology will allow multiple customers to see personalised content tailored to their unique journey on a single digital screen.
American Airlines has introduced Google’s interpreter technology in its lounges at LAX to provide real-time translation to international travellers.
The trials ran between 2-6 December and were phase two of the pilot project, launched to facilitate autonomous movement at Abu Dhabi Airport.
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