Redefining the end-to-end passenger experience | Independent news and events
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
Prague Airport has introduced a total of eight digital signage screens to provide passengers with essential travel information in six different languages.
The shuttle seats six people with additional room for standing passengers and has a built-in automated electric access ramp for wheelchair accessibility.
FTE provides a round-up of some of the latest technological advancements that can help to provide a more seamless experience for passengers with additional needs.
All Nippon Airways and Panasonic will be trialling the self-driving electric wheelchairs to increase mobility and accessibility at Tokyo Narita Airport.
Sydney Airport has partnered with Medical Travel Companions to offer a new service that provides extra assistance to cater for a wide variety of needs.
Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport in advance of their flight.
The real-time tracking information is part of the Port Authority’s efforts to deliver an enhanced experience for passengers using JFK, EWR, LGA and SWF airports.
Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport and find nearby points of interest before their flight.
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The taxis will join BA’s fleet of chauffeur-driven executive vehicles, to drive premium customers at risk of missing their connecting flight to meet their next aircraft.
The MeetingCab provides business travellers with privacy for confidential discussions and phone calls, and access to Wi-Fi and power outlets.
The Super-Fi internet access, which is among the fastest airport Wi-Fi services in the world, has been installed and tested throughout all three terminals.
The free-to-use Aira app connects passengers directly to a trained professional agent for advice on navigating through the airport.
Passengers at Sydney Airport can now use Apple Maps as a wayfinding tool to navigate their way through T1 International, T2/T3 Domestic terminals and car parks.
SkyTeam has launched a series of digital maps to support passenger wayfinding through various global hubs, as it continues investing in technology to enhance the airport experience.
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