Redefining the end-to-end passenger experience | Independent news and events
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
Designed by the airport’s Lab Digital teams, the Nice Connect solution will allow travellers to connect flights from any airline, anywhere in the world.
The mobile ordering service allows passengers with reduced mobility (PRMs) to order food from selected airport restaurants and have it delivered to them.
Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport in advance of their flight.
The real-time tracking information is part of the Port Authority’s efforts to deliver an enhanced experience for passengers using JFK, EWR, LGA and SWF airports.
Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport and find nearby points of interest before their flight.
Passengers at Sydney Airport can now use Apple Maps as a wayfinding tool to navigate their way through T1 International, T2/T3 Domestic terminals and car parks.
SkyTeam has launched a series of digital maps to support passenger wayfinding through various global hubs, as it continues investing in technology to enhance the airport experience.
The Port of Seattle has partnered with Aira to help blind and low vision passengers access a new assistive technology using smart glasses and a mobile app at Sea-Tac Airport.
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The app will allow passengers with reduced mobility and hidden disabilities to set up a personal profile and request assistance from the airport before their journey.
Passengers at George Bush Intercontinental Airport and William P. Hobby Airport can now subscribe to use the Aira smart glasses.
Priority Pass will be the first lounge membership programme to integrate LocusLabs’ indoor mapping and wayfinding features into its app.
Using Apple Maps on their iPhone or iPad, passengers can navigate through the airport and pinpoint shops, restaurants and other points of interest.
The VisionAir system has a redundant, fault tolerant and geographically distributed architecture, and it optimises the data transfer required to keep the screens up to date.
The team, who are fluent in both English and Mandarin, are on hand to assist customers at check-in, at the departure gate and on arrival in to Heathrow.
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