REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
Cincinnati/Northern Kentucky International Airport has adopted Veovo’s curb-to-flight flow management technology to better understand passenger movement.
Star Alliance has partnered with FTE Startup Hub member Living Map to develop a set of location and map-based digital tools for transfer passengers.
Orlando International Airport is taking part in a pilot programme to test a crowd monitoring system, which can measure the number of people at gate areas.
The airport has partnered with FTE Startup Hub member Bespoke to launch and artificial intelligence (AI) chatbot service for visitors at Vienna AirportCity.
The platform, developed by HMSHost International, allows passengers to pre-order food and drinks at various Schiphol restaurants by scanning a QR code.
Following successful trials in 2019, Haneda Airport will be utilising WHILL’s autonomous drive system for passengers with reduced mobility.
The new Mobility as a Service (MaaS) functionality on All Nippon Airways’ mobile app will integrate up-to-date flight status and location information.
The wheelchairs, trialled by BA customers at JFK Airport, are equipped with anti-collision technology and allow customers to move freely within the airport.
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JFKIAT, operator of Terminal 4 at JFK, has introduced sunflower lanyards for customers with hidden disabilities to alert staff of required assistance.
The initiative, called ‘bud:connects’, is expected to bring about smooth and efficient travel for passengers transferring at Budapest Airport.
As part of its commitment to elevating the travel experience, Seattle-Tacoma Airport is launching a new brand identity, digital tools and customer services.
Istanbul Airport has installed 25 sleeping pods, which can be rented out by passengers who want to rest before, after or between flights.
The device, called Pocketalk, has been introduced to help communicate with international passengers, by translating speech into 74 different languages.
The new service allows Apple Maps users to track their location on the airport map and find check-in counters, security checkpoints, shops or restaurants.
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