Redefining the end-to-end passenger experience | Independent news and events
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
Passengers at Sydney Airport can now use Apple Maps as a wayfinding tool to navigate their way through T1 International, T2/T3 Domestic terminals and car parks.
SkyTeam has launched a series of digital maps to support passenger wayfinding through various global hubs, as it continues investing in technology to enhance the airport experience.
The Port of Seattle has partnered with Aira to help blind and low vision passengers access a new assistive technology using smart glasses and a mobile app at Sea-Tac Airport.
The app will allow passengers with reduced mobility and hidden disabilities to set up a personal profile and request assistance from the airport before their journey.
Passengers at George Bush Intercontinental Airport and William P. Hobby Airport can now subscribe to use the Aira smart glasses.
The Connection Service is designed to minimise the chance of passengers and their checked bags missing a connecting flight at Chicago O’Hare Airport.
Passengers flying from Dubai International airport can now stream movies and TV shows from ICFLIX while waiting for their flight.
During the trial period, passengers will be able to converse with Delta agents via a video call using one of five new digital screens and receivers.
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The digital interpreters have been introduced to help passengers and service providers overcome the potential language barrier.
Passengers flying to or from George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) can now navigate through the airports using a new wayfinding technology.
KLM Royal Dutch Airlines has launched the Schiphol Airport Map to help passengers find their way around Amsterdam Airport Schiphol. The new service is accessible via the KLM app and via KLM on Messenger, Twitter and WeChat.
The KLM Care Tag is a smart audio luggage tag that automatically provides travellers with location-based verbal tips while traversing Amsterdam.
Thomas Schnalke, Chairman of the Management Board, Düsseldorf Airport, explains how the airport is embracing the digital trend, including beacons, to enhance the passenger journey.
Airport Authority Hong Kong has unveiled enhancements to Terminal 1 facilities at Hong Kong International Airport to create a vibrant experience for passengers.
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