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The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
Google has launched Indoor Live View at Sydney Airport. The new Augmented Reality feature on Google Maps will transform passenger wayfinding in the terminals for “an enjoyable and smooth travel experience”.
Sunshine Coast Airport has installed digital accessible wayfinding solution BindiMaps in order to help its passengers seamlessly navigate facilities and become one of Australia’s most accessible airports.
Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks as part of “overarching digital strategy to transform passenger experiences”.
Hamad International Airport is elevating its passenger experience with innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding solution through different digital touchpoints.
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British Airways is trialling a new digital wayfinding tool to help travellers navigate through London Heathrow’s Terminal 5 and Terminal 3, in order to deliver a more seamless experience through the airport.
Budapest Airport is enhancing the traveller experience and optimising operations with Veovo’s passenger flow analytics platform, using data from multiple movement sensors and Machine Learning.
Amsterdam Airport Schiphol has been testing autonomous mobility vehicles to explore “how travellers with reduced mobility can find their way independently and safely at the airport”.
Glasgow Airport is trialling an app designed to ensure all passengers who require additional support get the help they need. The PRM Assist app supplements the current service.
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Following completion of the DANOVA project, Budapest Airport has become the first in Europe to provide an independent indoor navigation application for blind and visually impaired passengers.
Amsterdam Airport Schiphol’s Lounge 1, the airside area for passengers travelling to Schengen destinations, is to undergo a passenger-centred transformation from the end of 2022.
An innovative automated visual communications system has been launched to engage and assist passengers in Orlando International Airport’s new Terminal C.
Berlin Brandenburg Airport, Copenhagen Optimization and CLEAR have announced the launch of a free virtual queuing programme, called “BER Runway.”
Operated by PPG’s brand AllWays, services include meet and assist, porter service, wheelchair and buggy service, travel concierge and many more.
Mineta San José International Airport has trialled autonomous power chairs made by mobility device developer, WHILL, for travellers to arrive at their boarding gate.
Among the initiatives are a customisable step-by-step airport guide and invisible disabilities lanyards, aimed at creating a more inclusive travel experience.
The new app has been optimised with a sleek design, allowing passengers to book and manage aspects of their trip on their mobile devices.
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