REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airports and airlines are using mobile technology, terminal signage, offsite agents, surrogates, interactive information points and virtual assistants to simplify passenger wayfinding in the airport terminal.
Liverpool John Lennon Airport has launched a new concierge service in partnership with specialist company VIP-FLY, which will give passengers “the ultimate VIP experience at the airport”.
Hamburg Airport is testing smart cabin baggage trolleys from Intelligent Track Systems, which feature an interactive display that assists passengers with wayfinding, retail offers, and flight information.
Budapest Airport is enhancing the traveller experience and optimising operations with Veovo’s passenger flow analytics platform, using data from multiple movement sensors and Machine Learning.
Amsterdam Airport Schiphol has been testing autonomous mobility vehicles to explore “how travellers with reduced mobility can find their way independently and safely at the airport”.
Content plans: Dublin Airport presentation, PoC update and presentations. Find out more >>
Content plans: PoC update, offsite baggage processing, new innovation. Find out more >>
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing (CBP, TSA, Pangiam). Find out more >>
Content plans: PoC update, imaging. Find out more >>
Content plans: Bag tracking, autonomous, automation. Find out more >>
Content plans: Year in review, PoC summary, and plans for 2024. Find out more >>
Content plans: Proof of Concept (PoC) selections, Geneva Airport presentation, recap on holiday operations, and new member presentation.
Find out more >>Content plans: Featuring a presentation by Aeroporti di Roma, followed by an interactive discussion.
Find out more >>Content plans: Featuring presentations by airBaltic and SITA Lab, followed by an interactive discussion.
Find out more >>Content plans: Tampa International Airport presentation, imaging and tagging, and new member presentation. Find out more >>
Content plans: Featuring presentations by Schiphol Group’s Innovation Hub, Schiphol Group Aviation Solutions, and more.
Find out more >>Content plans: Amsterdam Airport Schiphol presentation, autonomous operations, and sustainability. Find out more >>
Content plans: An interdisciplinary series of workshops, industry site tours, and networking opportunities in Pittsburgh, which will bring together aviation and robotics industry professionals to solve technical aviation challenges with robotics solutions.
Content plans: Autonomous operations. Find out more >>
Glasgow Airport is trialling an app designed to ensure all passengers who require additional support get the help they need. The PRM Assist app supplements the current service.
Operated by PPG’s brand AllWays, services include meet and assist, porter service, wheelchair and buggy service, travel concierge and many more.
Mineta San José International Airport has trialled autonomous power chairs made by mobility device developer, WHILL, for travellers to arrive at their boarding gate.
Among the initiatives are a customisable step-by-step airport guide and invisible disabilities lanyards, aimed at creating a more inclusive travel experience.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
The new app has been optimised with a sleek design, allowing passengers to book and manage aspects of their trip on their mobile devices.
The AI-driven technology will assist passengers find their gate, baggage claim and check-in areas, as well as shops at Zurich Airport.
As part of the programme, the airport has already introduced an Amazon Alexa functionality, a new customer service tool, and a digital wayfinding solution.
The new service offers free private airport transfers to and from Dubai for guests travelling in economy class to select destinations.
The new services include the introduction of unlimited Wi-Fi, contactless F&B pre-order, portable mobile chargers and new digital kiosks.
The new gates at Tom Bradley International Terminal feature enhanced Wi-Fi, touchscreen kiosks, biometrics and advanced baggage handling and boarding systems.
Cincinnati/Northern Kentucky International Airport has adopted Veovo’s curb-to-flight flow management technology to better understand passenger movement.
Star Alliance has partnered with FTE Startup Hub member Living Map to develop a set of location and map-based digital tools for transfer passengers.
Get Future Travel Experience news & updates sent to your inbox
