REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Budapest Airport is enhancing the traveller experience and optimising operations with Veovo’s passenger flow analytics platform, using data from multiple movement sensors and Machine Learning.
Amsterdam Airport Schiphol has been testing autonomous mobility vehicles to explore “how travellers with reduced mobility can find their way independently and safely at the airport”.
Glasgow Airport is trialling an app designed to ensure all passengers who require additional support get the help they need. The PRM Assist app supplements the current service.
Following completion of the DANOVA project, Budapest Airport has become the first in Europe to provide an independent indoor navigation application for blind and visually impaired passengers.
Amsterdam Airport Schiphol’s Lounge 1, the airside area for passengers travelling to Schengen destinations, is to undergo a passenger-centred transformation from the end of 2022.
Among the initiatives are a customisable step-by-step airport guide and invisible disabilities lanyards, aimed at creating a more inclusive travel experience.
The new app has been optimised with a sleek design, allowing passengers to book and manage aspects of their trip on their mobile devices.
The AI-driven technology will assist passengers find their gate, baggage claim and check-in areas, as well as shops at Zurich Airport.
As part of the programme, the airport has already introduced an Amazon Alexa functionality, a new customer service tool, and a digital wayfinding solution.
The new service offers free private airport transfers to and from Dubai for guests travelling in economy class to select destinations.
The new services include the introduction of unlimited Wi-Fi, contactless F&B pre-order, portable mobile chargers and new digital kiosks.
The new gates at Tom Bradley International Terminal feature enhanced Wi-Fi, touchscreen kiosks, biometrics and advanced baggage handling and boarding systems.
Cincinnati/Northern Kentucky International Airport has adopted Veovo’s curb-to-flight flow management technology to better understand passenger movement.
Star Alliance has partnered with FTE Startup Hub member Living Map to develop a set of location and map-based digital tools for transfer passengers.
Orlando International Airport is taking part in a pilot programme to test a crowd monitoring system, which can measure the number of people at gate areas.
The airport has partnered with FTE Startup Hub member Bespoke to launch and artificial intelligence (AI) chatbot service for visitors at Vienna AirportCity.
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