Redefining the end-to-end passenger experience | Independent news and events
Four typhlographic terminals have been installed at Warsaw Chopin Airport to help simplify the airport experience for visually impaired travellers.
Visa has launched a new programme for its cardholders, which provides them with exclusive discounts for airport services.
Los Angeles World Airports’ Barbara Yamamoto reveals all about the ‘LAXceptional Xperience’ programme, and explains how it is improving the guest experience at LAX.
Heathrow Airport has started a programme to teach staff members about dementia, in order for them to provide the best experience for passengers with the illness.
A new virtual tour experience is now available from Munich Airport, offering a full interactive map of the terminals.
Lorenzo Lo Presti, CEO, Aeroporti di Roma discusses how self-service and mobile developments can help the operator enhance the end-to-end travel experience.
Hamad International Airport has unveiled the new Vitality Spa, as well as a new transit hotel, in which guests can book rooms for as little as three hours.
Ryanair has partnered with big data specialist Boxever to create a predictive marketing platform that will deliver personalised messages and offers to its customers.
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
A mega-show to commemorate a mega-hub, and a new era of travel
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Passengers flying from San Antonio International Airport can now use touch-screen kiosks to browse e-books and download content to their own device.
Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.
Heathrow Helpers are now on hand across all terminals to assist passengers during their time at the airport, while a premium Upgrade service will also be added.
KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.
Travellers departing from Toronto Pearson International Airport can view detailed maps of the two terminals to help with wayfinding.
San Francisco International Airport has unveiled a prototype of an app that can help visually impaired passengers navigate through the airport terminal.
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