On the Ground: Wayfinding & Passenger Services

London Southend Airport has launched a progressive scheme to enhance the experience of passengers with hidden disabilities.

London City Airport has implemented a new feedback system in many areas around the terminal, enabling travellers to rate the airport using emojis.

Four typhlographic terminals have been installed at Warsaw Chopin Airport to help simplify the airport experience for visually impaired travellers.

Visa has launched a new programme for its cardholders, which provides them with exclusive discounts for airport services.

Los Angeles World Airports’ Barbara Yamamoto reveals all about the ‘LAXceptional Xperience’ programme, and explains how it is improving the guest experience at LAX.

Heathrow Airport has started a programme to teach staff members about dementia, in order for them to provide the best experience for passengers with the illness.