On the Ground: Wayfinding & Passenger Services

Los Angeles World Airports’ Barbara Yamamoto reveals all about the ‘LAXceptional Xperience’ programme, and explains how it is improving the guest experience at LAX.

Heathrow Airport has started a programme to teach staff members about dementia, in order for them to provide the best experience for passengers with the illness.

A new virtual tour experience is now available from Munich Airport, offering a full interactive map of the terminals.

Robot NAO, a 58cm-tall humanoid robot, can communicate with passengers in three languages and can interact with staff via their smart watches.

KLM has launched operational trials of the project robot Spencer, which is being developed to guide passengers through the airport terminal.

Passengers flying to or from Istanbul Atatürk Airport can now familiarise themselves with the terminals online using Google Street View maps.