Redefining the end-to-end passenger experience | Independent news and events
Amsterdam Schiphol Airport has launched a new website and app which will provide passengers with a more personalised travelling experience and improve the overall travel process.
Passengers at Dubai International Airport and Dubai World Central will now be able to enjoy unlimited free high-speed Wi-Fi after operator Dubai Airports officially rolled out the upgraded service across both airports.
San Francisco International Airport and the San Francisco SPCA welcomed LiLou, the airport’s first therapy pig certified by the San Francisco SPCA’s Animal Assisted Therapy programme.
London Southend Airport has launched a progressive scheme to enhance the experience of passengers with hidden disabilities.
London City Airport has implemented a new feedback system in many areas around the terminal, enabling travellers to rate the airport using emojis.
A new virtual tour experience is now available from Munich Airport, offering a full interactive map of the terminals.
Robot NAO, a 58cm-tall humanoid robot, can communicate with passengers in three languages and can interact with staff via their smart watches.
KLM has launched operational trials of the project robot Spencer, which is being developed to guide passengers through the airport terminal.
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Passengers flying to or from Istanbul Atatürk Airport can now familiarise themselves with the terminals online using Google Street View maps.
Frankfurt Airport’s information kiosks now offer Arabic, Japanese, Korean, Russian and Spanish languages, as well as English, German and Mandarin.
Lorenzo Lo Presti, CEO, Aeroporti di Roma discusses how self-service and mobile developments can help the operator enhance the end-to-end travel experience.
Hamad International Airport has unveiled the new Vitality Spa, as well as a new transit hotel, in which guests can book rooms for as little as three hours.
Ryanair has partnered with big data specialist Boxever to create a predictive marketing platform that will deliver personalised messages and offers to its customers.
Passengers flying from San Antonio International Airport can now use touch-screen kiosks to browse e-books and download content to their own device.
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