Following the launch of connecting flights through FCO, passengers can remain airside while they wait for their onward connection.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Following the launch of connecting flights through FCO, passengers can remain airside while they wait for their onward connection.
The maps feature all of the airport’s facilities, including gates, check-in counters, retailers and other locations of interest across T1 and T2.
A team of Passenger Service Associates will be on hand to assist passengers at Rajiv Gandhi International Airport, Hyderabad.
The updated Delta app allows customers to access their boarding pass and airport maps even without an Internet connection.
This Christmas, Glasgow Airport has unveiled GLAdys – the UK’s first humanoid robot airport ambassador.
London City Airport has implemented a new feedback system in many areas around the terminal, enabling travellers to rate the airport using emojis.
Four typhlographic terminals have been installed at Warsaw Chopin Airport to help simplify the airport experience for visually impaired travellers.
Visa has launched a new programme for its cardholders, which provides them with exclusive discounts for airport services.
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Los Angeles World Airports’ Barbara Yamamoto reveals all about the ‘LAXceptional Xperience’ programme, and explains how it is improving the guest experience at LAX.
Heathrow Airport has started a programme to teach staff members about dementia, in order for them to provide the best experience for passengers with the illness.
A new virtual tour experience is now available from Munich Airport, offering a full interactive map of the terminals.
Robot NAO, a 58cm-tall humanoid robot, can communicate with passengers in three languages and can interact with staff via their smart watches.
KLM has launched operational trials of the project robot Spencer, which is being developed to guide passengers through the airport terminal.
Passengers flying to or from Istanbul Atatürk Airport can now familiarise themselves with the terminals online using Google Street View maps.
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