On the Ground: Wayfinding & Passenger Services

Ryanair has partnered with big data specialist Boxever to create a predictive marketing platform that will deliver personalised messages and offers to its customers.

Passengers flying from San Antonio International Airport can now use touch-screen kiosks to browse e-books and download content to their own device.

Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.

Heathrow Helpers are now on hand across all terminals to assist passengers during their time at the airport, while a premium Upgrade service will also be added.

KLM is the latest carrier to embrace beacons, and is using the technology to help passengers find their departure gate at Amsterdam Airport Schiphol.

Travellers departing from Toronto Pearson International Airport can view detailed maps of the two terminals to help with wayfinding.