On the Ground: Wayfinding & Passenger Services

FTE explores how Skype Translator could be used by airlines, airports and travel industry suppliers to improve cross-language customer service.

Brisbane Airport is rolling out touch-screen systems across the terminal to enable passengers to provide real-time feedback on their airport experience.

Ryanair will introduce dedicated services for families and business travellers, including fast track security passes and bigger baggage allowances.

Munich Airport’s Thomas Penner tells FTE how a combination of new technology and ‘old fashioned’ customer service is helping to enhance the passenger experience.

FTE spoke to Paul Kehoe, Chief Executive of Birmingham Airport, and Philip Cox-Hynd, Co-Founder of Harley Young, about how to effectively manage change during a major transition.

San Francisco International Airport has installed interactive digital wayfinding screens in the new Boarding Area E, which passengers can use to find their way around the airport.