Gatwick Airport has launched its ‘Summer of Care’ campaign, in which 30 members of staff will be on-hand to assist passengers in the terminal.
Redefining the end-to-end passenger experience | Independent news and events
Redefining the end-to-end passenger experience | Independent news and events
Gatwick Airport has launched its ‘Summer of Care’ campaign, in which 30 members of staff will be on-hand to assist passengers in the terminal.
FTE explores how innovations like kerbside lounge access and Passenger Relations Officers can improve the travel experience for premium passengers.
FTE explores how Skype Translator could be used by airlines, airports and travel industry suppliers to improve cross-language customer service.
Brisbane Airport is rolling out touch-screen systems across the terminal to enable passengers to provide real-time feedback on their airport experience.
Ryanair will introduce dedicated services for families and business travellers, including fast track security passes and bigger baggage allowances.
Low-cost carrier easyJet has launched a Chinese version of its website homepage to simplify the booking process for its increasing number of Chinese customers.
As US airports try to cope with huge air travel demand this Thanksgiving, two reports warn that capacity constraints will damage the passenger experience at almost all major US airports within a decade.
FTE spoke to Gatwick Airport’s Nikki Barton, Amadeus’ Patricia Simillon and PhoCusWright’s Norm Rose about minimising the impact of delays on air travellers.
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
A mega-show to commemorate a mega-hub, and a new era of travel
Istanbul Congress Center - ICC, Istanbul
18 - 20 June 2019
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
MIA passengers can view the latest in news and entertainment on their mobile phones with live streaming from CNN Airport Network, via the airport’s WiFi service.
Air France KLM’s Manuel van Lijf and Dr. Nicola Tomatis, CEO of BlueBotics, spoke to FTE about the viability of replacing human customer service agents with robots.
Tampa Airport’s Flight-in-Sight provides real-time information on arriving flights as passengers wait at the gate. The airport has also updated its free WiFi.
ADAC’s innovative approach to enhancing the travel experience has seen the installation of 10 sleeping pods at Abu Dhabi International Airport.
The airport has become one of just a handful of airports in the UK to offer its passengers an uncapped wireless internet service for free, in partnership with BT.
Free WiFi is a must for airports, not only as a convenience for the passenger, but also as a vital tool for communicating with travellers. What models may be used to provide free WiFi in the future?
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