On the Ground: Wayfinding & Passenger Services

Lorenzo Lo Presti, CEO, Aeroporti di Roma discusses how self-service and mobile developments can help the operator enhance the end-to-end travel experience.

Hamad International Airport has unveiled the new Vitality Spa, as well as a new transit hotel, in which guests can book rooms for as little as three hours.

Ryanair has partnered with big data specialist Boxever to create a predictive marketing platform that will deliver personalised messages and offers to its customers.

Passengers flying from San Antonio International Airport can now use touch-screen kiosks to browse e-books and download content to their own device.

Indianapolis International Airport has adopted a novel approach to customer service by introducing the ‘Double Robot’ to roam the terminal and help answer passenger queries.

Heathrow Helpers are now on hand across all terminals to assist passengers during their time at the airport, while a premium Upgrade service will also be added.