Edinburgh Airport trials remote food ordering service for passengers with reduced mobility


Using the FetchyFox platform, airport staff will be able to ask PRMs if they would like to order food from restaurants in the departure lounge and have it delivered to them.

A mobile ordering service is being trialled at Edinburgh Airport for passengers with reduced mobility (PRM), enabling them to order food & beverages with ease.

Using the FetchyFox platform, staff will be able to ask PRMs if they would like to order food from restaurants in the departure lounge and have it delivered to them.

The innovative technology is being trialled with Barburrito and The Gathering Deli with a view to extending the service once the trial is evaluated.

The complimentary service is another improvement to the PRM service at Edinburgh Airport, which has vastly improved over the past few years. It’s also part of the airport’s strategy to adopt technology that improves the service and efficiency of all areas of the business.

Anthony Payne, Enterprise Applications Manager, Edinburgh Airport, said: “We pride ourselves on being an innovative airport and embrace technology which benefits our passengers wherever possible – FetchyFox brings both of those things to the table.

“By using the FetchyFox platform, our staff will handle all aspects of the order process, from menu selection through to payment and delivery, allowing the passenger to relax in our PRM waiting area ahead of their flight.

“It ensures we are creating an accessible service that offers choice for our passengers, removing any unnecessary worries for them and whoever they are travelling with. Early feedback is very positive, and we’re looking forward to seeing the trial in action and introducing more offerings to the service.”

Christina Apatow, CEO of FetchyFox, said: “We believe it is important to provide an equitable airport experience to PRM passengers. It’s no surprise that Edinburgh’s amazing team has made empowering this passenger segment a priority as they continue their promise to provide exceptional service.

“At FetchyFox, we care about each passenger’s journey and carefully consider how it can be improved with the help of technology. At Edinburgh, we have been thrilled to witness the delight and satisfaction that this service brought to travellers.”