On the Ground: Check-in

Passengers who have booked their flights up to 24 hours ahead of departure can automatically receive their boarding pass via text or email.

S7 Airlines has equipped staff members with mobile check-in devices at Domodedovo and Tolmachevo airports.

Fiji Airways’ Rowan Chalmers discusses the Resort Check-in service, which allows passengers to check-in themselves and their bags in the hotel lobby. 

Abu Dhabi Airports and selected airline operators will introduce on-ground services, including check-in counters at Abu Dhabi Cruise Terminal.

Virgin Australia has piloted the OACIS solution at the Sydney Overseas Passenger Terminal, allowing passengers to utilise offsite check-in and bag drop.

Delta Air Lines has rolled out 100 handheld devices to help agents drive more personal engagements with customers at Hartsfield-Jackson Atlanta International Airport.