Redefining the end-to-end passenger experience | Independent news and events
The latest news on how self-service kiosks, online and automatic check-in, CUPPS and CUSS are being used to simplify and secure the airline check-in process.
The In-Town Check-In service will enable passengers to carry out all check-in procedures at the downtown facilities before heading to the airport.
The new check-in desks form part of the first phase of projects which also include upgrades of the airfield, car parks and new upper deck seating areas.
Sydney Airport’s T1 International has 12 new auto bag drop units and 36 check-in kiosks, as part of a wider project to reduce check-in queues and enhance the overall passenger experience.
Travellers at Sydney’s Overseas Passenger Terminal and White Bay Cruise Terminal will be the first to use Virgin Australia’s new check-in and baggage drop service.
United Airlines and Lufthansa are the first two carriers to use Star Alliance’s Digital Services Platform to help enhance digital and mobile services.
Fiji Airways’ Rowan Chalmers discusses the Resort Check-in service, which allows passengers to check-in themselves and their bags in the hotel lobby.
Abu Dhabi Airports and selected airline operators will introduce on-ground services, including check-in counters at Abu Dhabi Cruise Terminal.
Virgin Australia has piloted the OACIS solution at the Sydney Overseas Passenger Terminal, allowing passengers to utilise offsite check-in and bag drop.
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Delta Air Lines has rolled out 100 handheld devices to help agents drive more personal engagements with customers at Hartsfield-Jackson Atlanta International Airport.
The priority zone will provide short waiting times and a shorter route to boarding pass control and security screening via direct access to the fast lanes.
FTE met with Dublin Airport Managing Director Vincent Harrison to learn more about his focus on stakeholder collaboration and progressive approach to the passenger experience.
Customers of Lufthansa Group will now be able to pay with Amadeus Airport Pay for ancillary services while checking in.
JetBlue passengers flying from LAX Terminal 5 will be able to make use of self-service kiosks, self-tagging and bag drop facilities.
One thousand Finnair frequent flyers have been invited to participate in the trial of facial recognition technology at Helsinki Airport.
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