REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how self-service kiosks, online and automatic check-in, CUPPS and CUSS are being used to simplify and secure the airline check-in process.
British Airways has launched a new six-month smart technology trial, utilising biometrics, for international flights at London Heathrow Airport’s Terminal 5.
Geneva Airport is responding to increasing demand for digital travel solutions with the implementation of self-service touchpoints at check-in, bag drop, and security, as well as a new Airport Operations System.
Paris Aéroport is installing more than 100 state-of-the-art self-service bag drop units at Paris-Charles de Gaulle and Paris-Orly airports. The technology will mean passengers can drop bags in just 30 seconds.
The new touchpoints will make it easier to incorporate both contactless and biometric capabilities that will enable airports and airlines to evolve as processes modernise.
The first phase of the $2.3 billion Delta Sky Way features new centralised check-in lobby, expanded security checkpoint and baggage claim.
Seattle-Tacoma Airport has launched two pilot programmes, SEA Spot Saver and happyhover™, to improve efficiency and modernise the passenger experience.
Spirit Airlines is introducing biometric check-in which would reduce face-to-face interactions between airline staff and passengers.
AirAsia passengers travelling through selected airports can avoid paying fees, by using the airline’s website, app or contactless kiosks to check-in.
23-25 May 2023, Dublin
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23-25 May 2023, Dublin
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19-21 Sep 2023, California
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8-9 November 2023, Singapore
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Japan Airlines is starting a trial of a new touchless technology at Tokyo Haneda Airport, which allows customers to check-in without touching the screen.
The camera-enabled technology, developed by CrowdVision, will help to monitor social distancing at John F. Kennedy International Airport’s Terminal 4.
American Airlines has announced new initiatives to enhance customer experience and well-being, including touchless check-in and a new Wi-Fi portal.
Avinor has rolled out a touchless travel programme to tackle the impact of COVID-19 and help restore travel confidence ahead of the summer season.
In an effort to protect passengers and staff from COVID-19, Bengaluru Airport has introduced contactless technology at all steps of the journey.
AirAsia has implemented several contactless procedures for passengers, including contactless payments and kiosks at the airport, and enhanced app features.
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