Adelaide Airport to transform CX with Amadeus self-service tech

Adelaide Airport is upgrading its passenger experience with Amadeus self-service bag drops and kiosks, alongside cloud-based processing technology designed to improve flexibility, operational efficiency and connectivity across the terminal.

Summary:

Adelaide Airport is rolling out more than 50 Amadeus Seamless Bag Drop units and around 80 self-service kiosks, enhancing flexibility and efficiency across passenger processing.
The airport is moving its passenger processing technology to the cloud with Amadeus ACUS, enabling airlines to operate from any check-in or boarding counter and supporting more flexible passenger services.
Amadeus Smart Message will modernise communication between airlines and baggage infrastructure, replacing the traditional Teletype messaging standard and improving operational synchronisation.

The experience for passengers at Adelaide Airport is poised to significantly improve as the airport rolls out a wide range of advanced self-service technology from Amadeus. Under the terms of the agreement, the airport will install more than 50 Amadeus Seamless Bag Drop S7 Air and S7 Air Hybrid units. These units increase passenger servicing flexibility by operating in full self-service or agent-staffed modes and benefit from a unique side-loading design that makes it easier to load bags and manoeuvre large items like wheelchairs, pushchairs and trollies.

The new bag drops will be complemented by around 80 Amadeus Seamless Kiosks, ensuring passengers benefit from a fast, simple and smooth self-serve check-in experience.

As part of the upgrade the airport will also move its passenger processing technology to the cloud. Adoption of Amadeus’ ACUS (Airport Cloud Use Service) allows airlines to operate from any check-in and boarding counter, and easily access any systems they need conveniently from the cloud.

Shown to reduce queues and improve connectivity at leading airports around the world ACUS eases airline operations when launching new routes. The cloud technology also frees Adelaide Airport from the constraints of fixed network connections – making it possible for passenger services to be provided from new locations around the departure hall or by roaming agents.

“This is more than just a technology upgrade,” said Dermot O’Neill, Executive General Manager, People, Culture and Customer, Adelaide Airport. “Moving to Amadeus’ solutions for seamless travel help us maximise the productive use of terminal space, onboard new airline partners more easily and deliver a more connected experience for passengers.”

In addition to the seamless travel upgrade, the airport will also adopt a new system for message exchange between airlines and its baggage infrastructure, ensuring synchronisation. Amadeus Smart Message will replace Teletype, a costly traditional messaging standard originally introduced the 1960s that’s still prevalent in aviation.

“Adelaide Airport provides critical domestic and growing international connectivity to South Australia,” said Jonathan Tong, Senior Vice President, Airports & Border Authorities, Asia Pacific, Amadeus. “This transformation will deliver a flexible foundation for passenger services based on the very latest self‑service innovations. We’re excited about transforming the airport experience in Adelaide and continuing to make travel work better across the end‑to‑end journey for travellers.”