REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Airport Authority Hong Kong has launched a Smartphone Express Bag Drop Service as a further development of HKIA’s Flight Token smart technology for “an even more efficient departure experience”.
In a special interview, Kerem Kızıltunç, PhD, CIO of Turkish Airlines, who also oversees Turkish Technology, details a strategy that includes fintech, AI, biometrics, and an all-encompassing digital experience.
Passport-less immigration clearance for travellers is being progressively rolled out at Changi Airport – a Headline Partner of FTE APEX Asia Expo, taking place in Singapore on 19-20 November 2024.
The new JFK Terminal 6, opening in 2026, is to be equipped with Materna IPS hybrid self-service bag drop equipment. The biometric-enabled equipment is part of a digital-first approach to elevate CX.
The Transportation Security Administration – an exhibitor at FTE Global, the “CES of Aviation” taking place in Los Angeles on 28-30 October 2024 – has installed new Credential Authentication Technology at ROA.
Abu Dhabi Airports has partnered with the Federal Authority for Identity, Citizenship, Customs, and Port Security to introduce a biometric Smart Travel project at Zayed International Airport.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Berlin Brandenburg Airport is offering passengers an additional digital service: BER Biometrics means all travellers can now use various stations when departing from Terminal 1 via facial recognition.
VINCI Airports – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has launched a new biometric experience at Portugal’s five biggest airports, in a strategic partnership with Vision-Box.
FTE explores a selection of the top trends and technologies for 2024 and beyond, including robotics and automation, biometrics and digital identity, sustainability, Urban Air Mobility and more.
Delta customers at LAX, LGA and JFK now have a quicker way to move through the airport. Delta Digital ID provides a seamless, hands-free way to navigate the airport, using biometric facial matching.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
FTE explores a selection of the top trends and technologies for 2024 and beyond, including robotics and automation, biometrics and digital identity, sustainability, Urban Air Mobility and more.
Delta customers at LAX, LGA and JFK now have a quicker way to move through the airport. Delta Digital ID provides a seamless, hands-free way to navigate the airport, using biometric facial matching.
To ensure the seamless opening of The New Terminal One at New York JFK Airport in 2026, the terminal project design-build team has opened a new pre-production centre where all technology will be tested.
FTE Global 2023 included the Biometrics & Digital Identity Summit, which explored dynamic approaches to advancing digital identity, featuring MIA, United, Fraport, TSA, CBP, Star Alliance & more.
Airports Company South Africa (ACSA) is to deploy IDEMIA’s Passenger Flow Facilitation solution in nine South African airports, including a border clearance process using the latest e-Gates technologies.
Honolulu Airport has adopted the biometric-enabled SITA Smart Path to support U.S. CBP in fulfilling biometric passenger screening on exit from the U.S. and deliver a “fast and efficient experience”.
Fraport and SITA (a Platinum Sponsor of FTE APEX Asia Expo, 8-9 November 2023, Singapore) are enabling all airlines at FRA to jointly use face biometrics as identification from check-in to boarding.
Maurice Jenkins, Chief Innovation Officer, explains Miami International Airport’s vision of transformative innovation “to create efficiencies and improve CX” and how it is embracing biometrics & digital identity.
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