Redefining the end-to-end passenger experience | Independent news and events
The survey sheds light on passenger demand for self-service, automation, biometric identification and baggage tracking, complemented by a human touch.
Read some of the key takeaways from the Future Travel Experience Global Jump Seat Debate, which was led by British Airways’ Raoul Cooper.
FTE explores how the likes of Orlando, San Jose, Miami and Los Angeles international airports are making use of biometrics technology.
Working with CBP, the airport plans to implement biometrics for all departing travellers at seven gates this year, as part of the biometric exit mandate.
FTE spoke to Miami International Airport, British Airways and U.S. CBP to explore the advantages and challenges relating to biometrics technology.
The new Delta Biometrics programme powered by CLEAR allows eligible members to securely and seamlessly use their fingerprints to enter all 50 US Delta Sky Club locations.
The new e-passport gates will be implemented as part of Newcastle Airport’s arrivals hall expansion, which is expected to be complete this spring.
Passengers flying with British Airways from Orlando International Airport to London Gatwick can now enjoy a secure and seamless departure with SITA’s biometric boarding at the gate.
4-6 September 2019, Las Vegas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
12-13 November 2019, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
03 - 04 June 2020
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Los Angeles World Airports has partnered with the Transportation Security Administration to pilot two new security checkpoint technologies at Los Angeles International Airport.
Fully owned and operated by AirAsia, FACES uses facial recognition technology to identify travellers as they approach the automated boarding gate.
The pilot involves the use of biometric facial recognition technology to verify the identities of travellers re-entering the United States from Aruba.
FTE highlights 10 technologies and trends, ranging from AI and robotics to biometrics and translation technology, that should be on the radar of every airline and airport.
British Airways, working with Los Angeles International Airport, Vision-Box and US CBP, is trialling biometric self-boarding for international flights.
For airlines and airports, technology holds the key to unlocking a smoother passenger journey while ensuring security remains top priority, as SITA explains.
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