Up in the Air: Personalisation

KLM has announced that the “Anytime For You” service will be introduced on flights to and from Bangkok in October 2017.

The “New Nordic by SAS” food concept is inspired by the Nordic food philosophy, where local, seasonal ingredients are key.

Using HoloLens, data such as a customer’s preferred meal and drinks choice, onward travel plans and loyalty membership details could be displayed.

The two parties are co-developing a “CrewTab” solution, which is being designed to enhance in-flight service delivery and increase personalisation.

Economy passengers flying between Los Angeles and New York, and between San Francisco and New York, will be offered complimentary meals.

Delta Air Lines is re-introducing complimentary meals for economy class passengers on a number of its longest domestic flights.