REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airlines are using in-flight connectivity and personal electronic devices to personalise the passenger experience and exploit onboard ancillary revenue generation opportunities.
JetBlue has announced Blueprint by JetBlue, a personalised inflight experience platform designed to provide travellers with more customisation across their journey, beginning with new IFE features.
In this interview, Yelena Obukhova, Vice-President Inflight Services, Air Astana, shares insights into the airline’s focus on personalisation, inflight entertainment, sustainability and emerging technologies.
FTE explores a selection of the top trends and technologies for 2024 and beyond, including robotics and automation, biometrics and digital identity, sustainability, Urban Air Mobility and more.
Finnair will renew its Finnair Plus loyalty programme by introducing Avios as its new loyalty currency in early 2024. Partnering with IAG Loyalty to adopt Avios will enable members to receive extra rewards.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: A Future Travel Experience webinar, developed in partnership with IDEMIA, on the benefits of Artificial Intelligence (AI)-powered facial recognition in travel. This webinar will deep-dive into the CX and customer service aspects of AI at airports, with a special focus on bias, biometrics and cybersecurity. Organisations confirmed to speak include U.S. CBP, TSA, Alaska Airlines, Metropolitan Washington Airports Authority, and IDEMIA.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>
Celebrating this week’s UNESCO International Mother Language Day, Emirates is highlighting the array of languages spoken onboard by its cabin crew, as well as its vast library of in-language IFE content.
Panasonic Avionics has unveiled a raft of new products, including an inflight 3D map and new additions to its wellness offering.
Singapore Airlines has partnered with wellness brand Canyon Ranch to deliver a more comfortable journey on its ultra-long-haul flights.
The new service will be introduced for nine destinations on 1 July 2018 and will be extended to all intercontinental flights from 28 October 2018.
28-30 oCT 2024, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
19-20 November 2024, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
The new Air Canada Signature Class will be available on international flights as well as services between Canada and the United States.
Air NZ is trialling a customer service use case for the wireless Google Pixel Buds headphones, which enable live translation via the Google Pixel smartphone.
Finnair will introduce a personalised, on-demand meal service and introduce Finnish textiles and patterns for its new A350 cabins.
Finnair CCO Juha Järvinen discusses Alipay, artificial intelligence, virtual reality and simplifying the travel experience for Asian consumers.
From November 2017, Delta Air Lines will start a refresh of its international Main Cabin (economy class) dining experience.
The service will now be available to passengers flying long-haul from Doha to Africa and Asia, as well as Europe, the Americas and Australasia.
The Economy PLUS fare includes access to priority check-in and security lanes, in-flight meal and drinks, and a more generous baggage allowance.
Monarch has launched a menu of mood-enhancing foods in an effort to “relax, re-energise and reduce the stresses of travellers”.
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