REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The latest news on how airlines are using in-flight connectivity and personal electronic devices to personalise the passenger experience and exploit onboard ancillary revenue generation opportunities.
Finnair will renew its Finnair Plus loyalty programme by introducing Avios as its new loyalty currency in early 2024. Partnering with IAG Loyalty to adopt Avios will enable members to receive extra rewards.
Celebrating this week’s UNESCO International Mother Language Day, Emirates is highlighting the array of languages spoken onboard by its cabin crew, as well as its vast library of in-language IFE content.
Here we highlight some of the most innovative solutions that will be on display at FTE APEX Asia Expo, taking place in Singapore on 9-10 November 2022.
Ryanair has issued a new set of guidelines that will help to protect the health of passengers and crew as it prepares to resume 1,000 daily flights from 1 July.
Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, bag imaging for border processing. Also live-streamed for those members unable to attend in-person.
Find out more >>Content plans: “An A-Z on commercial planning for new & redeveloped airport facilities”. The team from the new Terminal A at Newark Airport (MUC International, Portland Design, Grimshaw & Moment Factory) will help instigate group-wide discussions on best practices by giving a 360-degree view on implementing the vision, and the decision-making and lessons learned along the way. Also live-streamed for those members unable to attend in-person.
Find out more >>A balanced perspective on the issues of security and privacy, and how biometrics identify travellers on the move, enabling greater throughput and better passenger experience, while respecting the traveller’s privacy.
Find out more >>Content plans: Bag tracking, autonomous, automation. Also live-streamed for those members unable to attend in-person.
Find out more >>Content plans: Year in review, PoC summary, and plans for 2024.
Find out more >>Content plans: Proof of Concept (PoC) update, New Member presentations, Peak Holiday Lessons Learned
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Proof of Concept (PoC) update, Sustainability, Tagging and Tracking and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Progressive digital retailing strategies from around the world
Find out more >>Content plans: Proof of Concept (PoC) update, baggage tracking advancements, and new member presentation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Fraport presentation, autonomous operations, and sustainability.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Pittsburgh International Airport presentation, Autonomous operations & Robotics POC updates.
Find out more >>Content plans: Dublin Airport presentation & POC updates, Innovation for delivering successful summer
Find out more >>Content plans: Retailing innovations in Dublin and discussion around progressive new business models.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, offsite baggage processing, new innovation.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: PoC update, AI use cases in baggage, new innovation & new member presentation.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Enhancing Hub operations through airport/home carrier collaboration – learnings and idea sharing, Innovation in bag imaging for border processing
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of other new technologies in travel retail.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Bag tracking, autonomous, automation
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Year in review, PoC summary, and plans for 2025
Find out more >>
COVID-19 measures include the wearing of face masks, temperature screening, social distancing, aircraft disinfection, and health declaration forms.
The new Air Canada Signature Class will be available on international flights as well as services between Canada and the United States.
Air NZ is trialling a customer service use case for the wireless Google Pixel Buds headphones, which enable live translation via the Google Pixel smartphone.
Finnair will introduce a personalised, on-demand meal service and introduce Finnish textiles and patterns for its new A350 cabins.
19-21 Sep 2023, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
8-9 November 2023, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
11-13 June 2024, Dublin
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
11-13 June 2024, Dublin
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Finnair CCO Juha Järvinen discusses Alipay, artificial intelligence, virtual reality and simplifying the travel experience for Asian consumers.
From November 2017, Delta Air Lines will start a refresh of its international Main Cabin (economy class) dining experience.
The service will now be available to passengers flying long-haul from Doha to Africa and Asia, as well as Europe, the Americas and Australasia.
The Economy PLUS fare includes access to priority check-in and security lanes, in-flight meal and drinks, and a more generous baggage allowance.
Monarch has launched a menu of mood-enhancing foods in an effort to “relax, re-energise and reduce the stresses of travellers”.
KLM has announced that the “Anytime For You” service will be introduced on flights to and from Bangkok in October 2017.
The “New Nordic by SAS” food concept is inspired by the Nordic food philosophy, where local, seasonal ingredients are key.
Using HoloLens, data such as a customer’s preferred meal and drinks choice, onward travel plans and loyalty membership details could be displayed.
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