REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

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Redefining the end-to-end passenger experience | Independent news and events

Up in the Air: Personalisation

The latest news on how airlines are using in-flight connectivity and personal electronic devices to personalise the passenger experience and exploit onboard ancillary revenue generation opportunities.

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LEVEL’s CCO shares plans to deliver a “step change in the customer experience”

LEVEL CCO Aurelius Noell shares how the airline is taking advantage of strategic synergies and how it plans to transform the passenger experience.

Personalisation // Aug 2019

Panasonic Avionics introduces new solutions to enhance the passenger experience

Panasonic Avionics has unveiled a raft of new products, including an inflight 3D map and new additions to its wellness offering.

IFE, Personalisation // Apr 2019

Singapore Airlines aims to enhance passenger wellbeing on ultra-long-haul flights

Singapore Airlines has partnered with wellness brand Canyon Ranch to deliver a more comfortable journey on its ultra-long-haul flights.

Personalisation // Aug 2018

KLM to introduce more efficient long-haul economy class meal service

The new service will be introduced for nine destinations on 1 July 2018 and will be extended to all intercontinental flights from 28 October 2018.

Personalisation // Jun 2018

Air Canada introduces Signature Class and unveils premium Signature Service

The new Air Canada Signature Class will be available on international flights as well as services between Canada and the United States.

Cabin Design & Interiors, Personalisation // Apr 2018

Air New Zealand trialling live translation using Google Pixel Buds

Personalisation // Jan 2018

Finnair reveals Nordic-inspired business class enhancements

Cabin Design & Interiors, Personalisation // Dec 2017

Finnair reaping the rewards of its Asia-centric, customer-focused strategy

Personalisation // Oct 2017

Delta to improve economy class dining on international routes

Personalisation // Oct 2017

Qatar Airways extends Pre-Select Dining service to African and Asian routes

The service will now be available to passengers flying long-haul from Doha to Africa and Asia, as well as Europe, the Americas and Australasia.

Personalisation // Oct 2017

Thomas Cook Airlines launches Economy PLUS fare

The Economy PLUS fare includes access to priority check-in and security lanes, in-flight meal and drinks, and a more generous baggage allowance.

Personalisation // Sep 2017

Monarch launches ‘mood food’ to help improve passenger wellbeing

Monarch has launched a menu of mood-enhancing foods in an effort to “relax, re-energise and reduce the stresses of travellers”.

Personalisation // Aug 2017

Future Travel Experience APEX Asia EXPO

10-11 November 2020, Singapore

Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific

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Future Travel Experience Global

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020, Las Vegas

Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience

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Future Travel Experience Ancillary

Mandalay Bay Convention Center, Las Vegas

7-9 Dec 2020 2020

Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey

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FUTURE TRAVEL EXPERIENCE EMEA

Dublin, Ireland

9-10 June 2021

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KLM to expand ‘Anytime For You’ personalised in-flight meal service

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Up in the Air: Personalisation

Subscribe to our newsletter

LEVEL’s CCO shares plans to deliver a “step change in the customer experience”

Panasonic Avionics introduces new solutions to enhance the passenger experience

Singapore Airlines aims to enhance passenger wellbeing on ultra-long-haul flights

KLM to introduce more efficient long-haul economy class meal service

Air Canada introduces Signature Class and unveils premium Signature Service

Air New Zealand trialling live translation using Google Pixel Buds

Finnair reveals Nordic-inspired business class enhancements

Finnair reaping the rewards of its Asia-centric, customer-focused strategy

Delta to improve economy class dining on international routes

Qatar Airways extends Pre-Select Dining service to African and Asian routes

Thomas Cook Airlines launches Economy PLUS fare

Monarch launches ‘mood food’ to help improve passenger wellbeing

Future Travel Experience APEX Asia EXPO

Future Travel Experience Global

Future Travel Experience Ancillary

FUTURE TRAVEL EXPERIENCE EMEA

KLM to expand ‘Anytime For You’ personalised in-flight meal service

SAS introduces new onboard food concept with a local touch

Air New Zealand explores if Microsoft’s HoloLens can enhance in-flight service

Philippine Airlines partners with SITAONAIR to personalise in-flight service

American follows Delta’s lead with re-introduction of free economy class meals

Delta announces welcome re-introduction of free economy class meals

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