A study from Accenture has found that many airline executives feel they are falling short in their bids to improve the passenger experience.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A study from Accenture has found that many airline executives feel they are falling short in their bids to improve the passenger experience.
The FTE Airline Passenger Experience Power List recognises the top 25 most empowered airline customer experience leaders who can drive passenger experience improvements.
C-level airline executives are invited to the Digital Transformation of Passenger Experience session and the launch of the Official Airlines Rating System.
Lufthansa’s passengers can now download digital newspapers and magazines and reserve items to purchase on board before they even start their journey.
Premium passengers flying from Heathrow to Beirut, Cairo, Baku, Tel Aviv and Amman can now make use of the complimentary food pre-ordering service.
JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.
Matt Muta, Global Hospitality and Travel Managing Director at Microsoft, spoke to FTE about how mobile technology will revolutionise the onboard passenger experience.
Delta Air Lines flight attendants have been issued with Microsoft Windows Phone 8 devices to streamline onboard purchases and provide improved transaction times.
Utilising new technologies to increase ancillary revenue is the subject of our final instalment of a three-part report by Raymond Kollau, Founder of airlinetrends.com.
Emerging technologies are revolutionising the in-flight commercial experience. Experts in connectivity and retail technology predict what’s coming next.
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