REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Delta is unveiling a new improved onboard lineup snack offering, including larger portions and more variety for customers while supporting its mission of continuing to invest in the overall onboard experience.
Emirates has introduced a new Christmas menu across all cabin classes featuring traditional festive meals, reflecting on its commitment to providing regional and seasonal offering.
A study from Accenture has found that many airline executives feel they are falling short in their bids to improve the passenger experience.
The FTE Airline Passenger Experience Power List recognises the top 25 most empowered airline customer experience leaders who can drive passenger experience improvements.
C-level airline executives are invited to the Digital Transformation of Passenger Experience session and the launch of the Official Airlines Rating System.
Ranging from digital merchandising platforms to Near Field Communication-enabled payment solutions, FTE looks at the latest onboard retail solutions.
Brett Proud, President & CEO of GuestLogix, discusses onboard merchandising, NFC, personalisation, data protection and the commercial relevance of BYOD.
JetBlue Airways will equip all of its flight attendants with iPad Minis and introduce the In-Flight Service Assistant app to further improve the onboard passenger experience.
Matt Muta, Global Hospitality and Travel Managing Director at Microsoft, spoke to FTE about how mobile technology will revolutionise the onboard passenger experience.
Delta Air Lines flight attendants have been issued with Microsoft Windows Phone 8 devices to streamline onboard purchases and provide improved transaction times.
Utilising new technologies to increase ancillary revenue is the subject of our final instalment of a three-part report by Raymond Kollau, Founder of airlinetrends.com.
Emerging technologies are revolutionising the in-flight commercial experience. Experts in connectivity and retail technology predict what’s coming next.
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