REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Marabu OÜ, a new startup leisure airline, has signed an agreement with Ink Innovation, which will see the travel technology company provide its departure control (Ink DCS) and web check-in solutions.
Air New Zealand has opened the new-look premium check-in at AKL. The space has been fully redesigned to deliver an enhanced premium travel experience for customers from the moment they step through the door.
Brisbane Airport is embarking on its biggest ever transformation, with a $5bn Future BNE investment in a better airport experience. Future BNE includes upgrades to the Domestic and International terminals.
In this video interview, Amber Simonsen, Director, Airport Lobby Transformation, shares how dynamic new approaches are driving a sub 5-minute lobby experience across Alaska Airlines’ airport network.
Cork Airport, in conjunction with Ryanair, has installed a series of new self-service, express bag check-in kiosks aimed at shortening check-in queue times and to enhance the overall passenger experience.
Emirates is launching a City Check‑in and Travel Store. This allows passengers to check-in and drop off bags using self-service kiosks or a robotic check-in system, “providing customers with more technology-focused solutions”.
Düsseldorf Airport is installing new self-service check-in and bag drop systems from Materna IPS as part of an extensive modernisation project focused on future-proof innovations for a smoother travel experience.
WestJet is accelerating seamless passenger check-in with the integration of Zamna’s digital intelligence system to verify travel documents. It follows a successful pilot, which significantly reduced manual checks.
Queenstown Airport is enhancing the passenger experience with a major terminal upgrade, including new bag drop and kiosk technology provided by Elenium.
A new offsite city check-in service is now available for Etihad Airways, Wizz Air and EGYPTAIR passengers travelling from Abu Dhabi International Airport.
British Airways has launched a new six-month smart technology trial, utilising biometrics, for international flights at London Heathrow Airport’s Terminal 5.
Geneva Airport is responding to increasing demand for digital travel solutions with the implementation of self-service touchpoints at check-in, bag drop, and security, as well as a new Airport Operations System.
Paris Aéroport is installing more than 100 state-of-the-art self-service bag drop units at Paris-Charles de Gaulle and Paris-Orly airports. The technology will mean passengers can drop bags in just 30 seconds.
The new touchpoints will make it easier to incorporate both contactless and biometric capabilities that will enable airports and airlines to evolve as processes modernise.
The first phase of the $2.3 billion Delta Sky Way features new centralised check-in lobby, expanded security checkpoint and baggage claim.
The airline is trialling a range of new technologies at San José Mineta International Airport, including new iPad check-in and bag-drop system.
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