Geneva Airport transforms traveller experience with new digital passenger processing technology


Geneva Airport is responding to increasing demand for digital travel solutions with the implementation of self-service touchpoints at check-in, bag drop, and security. It has installed digital passenger processing technology from SITA with the aim of providing a faster, more efficient journey from check-in to boarding.

Geneva Airport is responding to increasing demand for digital travel solutions with the implementation of self-service touchpoints at check-in, bag drop, and security. It has installed digital passenger processing technology from SITA with the aim of providing a faster, more efficient journey from check-in to boarding.

Passengers and staff will also soon benefit from Geneva Airport’s new Airport Operations System (AOS), enabling intelligent optimisation of operational processes and improving real-time information sharing to passengers and staff airport-wide.

This investment in the newest passenger and operational technologies is part of a wider revamp of Geneva Airport aimed at elevating the passenger experience while preparing the airport for future demands.

“The investment in our terminal infrastructure is as much about the requirements for a new automated and more digitalised passenger journey today as it is about preparing for future requirements,” said André Schneider, CEO, Geneva Airport. “It’s an exciting time for Geneva Airport, and we have a strong partner in SITA to support us on this journey.”

SITA has, in recent weeks, delivered its self-bag drop stations to Lufthansa Group airlines and its pre-security e-gates to optimise passenger access to security. By summer 2023, SITA will deliver 15 Smart Path Scan and Fly Mini self-bag drop units, as well as 30 Smart Path TS6 kiosks, which include payment functionality. This self-service experience is able to handle skis – a first for easyJet passengers flying from Geneva. The airport will also be the first to use SITA’s common-use payment solution with the P2PE (point-to-point encryption) certification. This will help passengers easily and securely pay for additional services such as excess baggage or ski allowances, using contactless payment methods during the self-bag drop process.

TS6 kiosks are also biometrically enabled, allowing the airport to introduce this functionality in future. Once the biometric capability is activated, passengers will be able to seamlessly complete check-in and bag drop by simply scanning their face at each touchpoint.

“Geneva Airport has underlined its commitment to delivering a seamless passenger journey with SITA,” said Sergio Colella, President for Europe, SITA. “By leveraging the latest self-service technologies and harnessing the power of data, Geneva is increasing its capacity and taking the airport experience to the next level – improving customer satisfaction, shortening queues, and reducing costs. With our over 20-year track record of supporting Geneva with smart technologies, we couldn’t be more excited to build on this partnership and help make the airport’s vision for a more seamless passenger journey a reality.”

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