JFKIAT – the operator of Terminal 4 at JFK Airport – is deploying Amadeus’ Auto Bag Drop (ABD) and Next Generation Kiosk (NGK) self-service technology to deliver a smooth and efficient passenger flow through the airport.
With the new self-service experience, passengers can check-in and print their bag tag at one of 86 Amadeus kiosks before introducing their bag to one of 42 Series 7 Auto Bag Drop units. All kiosks and bag drops will be equipped with biometric function, which once activated, will further simplify the self-service experience by identifying passengers through facial recognition.
“JFKIAT shares Amadeus’ vision for the future of travel with an elevated passenger experience and a seamless flow that is enabled by self-service and biometrics,” said Roel Huinink, President & CEO, JFKIAT. “As part of our extensive Terminal 4 transformation and redevelopment plans, we are proud to launch these self-service technologies and are confident that we will continue to offer an enhanced experience for passengers travelling through our terminal.”
This new technology is part of Terminal 4’s $1.5 billion transformation. In the future, JFKIAT will have the option to introduce biometrics at these service points so travellers can choose to check-in and drop their bags using facial recognition. If they wish, passengers will be able to enrol for biometrics from home by capturing a ‘selfie’ using their mobile phone, making the airport experience even smoother.
“Passengers increasingly demand a frictionless experience, with robust self-service options,” said Betros Wakim, SVP Airport and Airline Operations, Americas, Amadeus. “With this transformation, JFKIAT is demonstrating its commitment to become one of the world’s most technologically advanced airports. We look forward to helping JFKIAT fulfil its long-term vision to deliver an automated, efficient, and future-ready experience.”