As airlines increasingly explore offsite and automated check-in, the traditional process has been placed under threat, raising the question: ‘Is check-in dead?’
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
As airlines increasingly explore offsite and automated check-in, the traditional process has been placed under threat, raising the question: ‘Is check-in dead?’
Whether your ticket is read face-up or face-down by the scanner can have a significant impact on how long passengers are kept waiting. There have been successful trials to present them on mobile phones and personal digital organisers (PDAs) – a trend that may grow. This variety of media makes accurate, first-pass scanning harder and […]
As Lufthansa provides its customers with more options at the self-service kiosk and Ryanair continues its phasing out of dedicated desks in favor of 100% web check-in, the future of the check-in desk is back in the spotlight. Louise Driscoll reports.
easyJet has spent some considerable time evaluating the ideal check-in process it would like to operate. Central to this is internet check-in and the use of web-based systems.
Airports are at the cusp of a mobile check-in revolution, as new ways to check-in are being developed and trialled using the latest in mobile technology. With online check-in already popular, the convenience factor that allows passengers to check-in before they arrive at the airport has implications for the airport kiosk. According to industry experts, […]
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