The introduction of self-service kiosks to an additional 14 US airports will offer more passengers self-service check-in and other flight-related provisions.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
The introduction of self-service kiosks to an additional 14 US airports will offer more passengers self-service check-in and other flight-related provisions.
Hawaiian Airlines is redesigning its check-in process at Honolulu International Airport in an innovative project to improve the passenger experience.
As an example of what you can expect at the inaugural Future Travel Experience event, we have an exclusive video presentation from Jetstar Airways’ Stephen Tame.
Vancouver Airport Authority has introduced a number of self-service initiatives in recent years, establishing itself as a leader in simplifying passenger travel.
As airlines increasingly explore offsite and automated check-in, the traditional process has been placed under threat, raising the question: ‘Is check-in dead?’
Laura Adams, Director Central Baggage Services Ground Operations, Southwest Airlines, gives her perspective on offsite check-in.
SAS Scandinavian Airlines has established a number of record-breaking innovations, ranging from being the first airline to introduce inflight entertainment to offering separate check-in lounges. plus introducing sleeper seats and flying directly over the North Pole. More recently, a novel fingerprint-based biometric security solution used by SAS and provided by Precise Solutions has been implemented […]
While Canadian airports allow self-tagging for domestic flights only, and the US is still looking into implanting self-tagging services, Aéroports de Montréal has pushed ahead, installing more than 70 self-service kiosks, which also facilitate self-tagging. Antoine Rostworowski director business development, Aéroports de Montréal and Mark Stokes, director of IT at Brock Solutions, discuss the numerous […]
By Bill Curtis-Davidson, Business Development and Solution Leader, IBM Worldwide Human Ability & Accessibility Center.
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